After delighting kids on Make-A-Wish flights for years, Alaska pilots never imagined one would be for them

Captain Ryan McNelis and First Officer Bethany McNelis have each piloted Make-A-Wish flights over their careers with Alaska Airlines. They never in a million years imagined they’d be on a Make-A-Wish flight for their own family.

Employee aims to make Alaska the airline of choice for the Hispanic community

For 26 years, Reservations Agent Bertha has helped write the script to care for our Spanish-speaking guests and employees, delivering the service they expect and deserve. Read her story.

It’s Customer Service Week: Get to know some of our legendary employees who set the bar when it comes to care

We’re celebrating Customer Service Week and the tremendous care our employees show our guests, communities and each other every single day. Whether you’re planning, landing, taking off or touching down, we’re here to take care of you and keep you safe—every mile of the way.

From the classroom to the big stage: Alaska surprises HBCU students with trip to legacy Monterey Jazz Festival

Today, guests were treated to an exclusive concert in the clouds and at the gate by students from HBCUs Morgan State & Texas Southern University headed for the Monterey Jazz Festival. They even invited Alaska employee, Lauren, to join them in song. We’re all jazzed about it! 🎶

Alaska Mileage Plan Members can give miles to support great causes

Seattle Children’s is one of Alaska’s Care Miles partners and uses the donated miles to fly in young patients and their families for much needed treatments. We recently had a ball at the Seattle Hangar to benefit childhood cancer research.

Airline employees quickly organize a ‘welcome home’ celebration for a hero missing for 78 years—with 24-hour notice

More than seven decades ago, a young military pilot left his hometown of Spokane, Washington for the battlefront in Europe. Last week, his remains arrived home to his final resting place, thanks to Alaska and Horizon Air employees, who made it happen in less than 24 hours.

For this baby bear, our Alaska Air Cargo service was just right

An orphaned brown bear cub found wandering alone on a military base outside Anchorage is settling in at Seattle’s Woodland Park Zoo after flying to her new home in the special care of Alaska Air Cargo.

Alaska Airlines surprises employees with 90,000 miles to travel the globe

Our caring employees deserve the world! So to celebrate 90 years in the skies, we’re giving each of them 90,000 miles to fly anywhere around the globe! Hear why our employees love to travel & why you should start planning your next trip!

Celebrating Flight Attendants’ 50 years in the skies for Alaska Airlines

Today is International Flight Attendant Day—a day where we collectively tip our hats to our flight attendants with awe and appreciation for all that you do, every flight, every day to ensure safety and care for our guests. And what better way to honor our inflight team than to celebrate four incredible women who have each spent over 50 years in the skies for Alaska Airlines. Here’s their story.

Alaska Airlines ‘powerful and special’ salute to fallen members of the military, son of Alaska flight attendant

Alaska’s 12th fallen soldier cart, in honor of SPC Hunter Schmidtke, was made and delivered by our maintenance & engineering team. It will remain in our care but also be available for any airline at Kansas City International Airport transporting the remains of a fallen service members.

Guest writes, “Dear Alaska Airlines, you changed my life”

Creating meaningful connections and fond memories is what we strive for every day. For Carrie, we created a lifetime of them & we just had to share her letter to Alaska.