Year in review: Top destinations & trending moments of 2019
Before heading into the New Year, we’re pausing to celebrate. From carrying a record number of guests – nearly 47 million – to serving the healthiest meals in the sky and striving to be the most sustainable airline, we’re smiling wing to wing thanks to some notable moments this year. Take a look.
How Alaska Airlines’ Chief Football Officer Russell Wilson inspires and lifts the world around him
Every venture Russell Wilson and Ciara take on together, business or philanthropic is intended to be a world-changer. “That’s a core essence of our decision-making,” Wilson says. “Is it going to inspire someone? If it doesn’t, then it’s probably not for us.”
Flight Attendant Ava McWilliams Ellington serves up the best spirit and gumbo
San Diego–based flight attendant Ava McWilliams Ellington is known for her imagination, big heart and her gumbo isn’t bad, either! This year, she received our highest customer service honor, for always looking up, pushing higher and putting others first.
Memory maker: Flight Attendant Olga Robinson named Legend of Customer Service
20-year Alaska Flight Attendant Olga Robinson treasures memories with guests, including a wedding in the sky.
Balancing work and duty: Stories from those at Alaska who serve in the military reserves
Pilots, aircraft technicians, flight attendants – employees throughout Alaska and Horizon – balance full-time work schedules with service in the military reserves and National Guard.
For our Veterans, a Salute and a Job Offer
Carlos Zendejas, our Chief Pilot for Horizon Air, grew up watching military aircraft circle over his home and later realized his dream of flying through a commission in the U.S. Air Force. Carlos is a fantastic leader for Alaska/Horizon, and we’re all very proud of the work that he and others do to help military…
Meet our “picture perfect” Customer Service Legend, Darwin Johnson
For several years, Darwin Johnson was known around Alaska Airlines as “the man on the First Class signs.” During that time, the smiling face of this affable Customer Service Agent, who has trained thousands of other agents over a 35-year career at the airline, was literally the picture of an Alaska CSA.
Meet Flight Attendant Marcie Peterson: “An oasis of calm” and Customer Service Legend
Flight attendants are “an oasis of calm” for guests, says Peterson, who has been with Alaska Airlines for nearly 30 years and named a “Customer Service Legend” at Alaska Airlines this year.
How many characters can you spot on our newest Pixar-themed plane?
Starting today, guests can enjoy flying on our Pixar-themed Boeing 737-800 aircraft well into the next decade and beyond. Its playful design includes some familiar faces and magical places spanning both sides of the plane. Can you spot the pieces of Pixar?
Advocates for accessibility: The Alaska employees who make flying better for everyone
Legions of employees channel their experiences helping loved ones with disabilities – or navigating the workplace with their own – into events and education that improve the air travel experience for all.
Filling the sky with happiness: Customer Service Legend, Captain Kurt Olson
When a guest’s Starbucks latte spilled because another guest accidentally bumped her as she was boarding a flight from Portland, Oregon, Captain Kurt Olson went into the terminal and bought a replacement with his own money. His kind spirit and nearly 20 years of service has led him to be named a “Customer Service Legend” at Alaska Airlines this year.
Customer Service Legend Judy Hatten: “We can help by listening”
Customer Service Agent Judy Hatten is celebrated by frequent-flyers in Burbank and co-workers alike. Hatten, who has worked for Alaska Airlines for 32 years, is a 2019 Customer Service Legend.
Keep up with Alaska
