Guest Experience archive

We’re smiling from wing to wing

It’s a privilege to be recognized as “Best Airline” any time of year –– but twice in one week? We’re thankful to flyers for choosing Alaska, over and over again.    Today, Condé Nast Traveler named us “Best U.S. Airline” in their 31st annual 2018 Readers’ Choice Awards. The award is especially significant because it’s based…

Alaska simplifies boarding process

You may have a complicated relationship with boarding an aircraft. On the one hand, it means you will soon settle into your seat and you’re almost on your way. On the other hand, it can sometimes be stressful if you’re not sure when it’s your turn to board. At one point or another, you’ve probably…

This is a photo of the new Alaska Lounge with green and navy seats, flatscreen TVs and a glass wall.

Around the world in lounges

With Alaska Mileage Plan and Alaska Global Partners, you can earn miles to more than 900 destinations worldwide. But we wouldn’t just send our loyal guests globetrotting without a place to kick back and relax along the way, and an Alaska Lounge membership can provide exactly that. Together with our partners, Alaska Lounge members have…

2016’s top #iFlyAlaska photos

In 2016, we saw more than 59,000 mentions of #iFlyAlaska on Instagram and Twitter, and passed more than 100,000 fans on Instagram. We’re closing out the year with some of our favorites. Join the conversation in 2017: follow us on Facebook, Twitter, Google+ and Instagram and make sure to tag your posts with #iflyalaska. We can’t…