From a plane to a helicopter employee Terri goes above & beyond the mountains to help an Alaska guest

Last year, Customer Service Agent Terri arranged for a helicopter to deliver a delayed bag to a guest who had arrived in Anchorage from the East Coast on his way to a remote area outside Talkeetna, Alaska. See if it got there.

Captain Mike tells everyone he flies with ‘This is your airline. It’s yours to take care of.’

Baumgartner’s been sharing his zest for flying with Alaska over 30 years now and continues to raise the bar for his fellow pilots.

Alaska employee Jim’s motto has always been “Everybody, stay safe and compliant”

When Jim Sundstedt runs a meeting, it always starts and ends on the themes of safety and compliance. His dedication to running a safe airline has led him to become a Legend of Customer Service.

A genuine trailblazer, Alaska employee Toni triumphed Mt. Rainier & airline merger

Failing to summit Mount Rainier on her first attempt might have been one of the most rewarding experiences to happen to Toni Freeberg, director of business transformation and a 2019 Alaska Legend. Learn why.

San Francisco–based flight attendant Peter continues 30+ years of positive connections

“I try to lead and make others feel comfortable,” Tizzard says. “This work is my passion, and there’s no greater thing you can do with life and work than to follow your passion in a way that serves you and the world.”

Defying gravity is all in a day’s work for Line Aircraft Technician TJ Spring

Working hard, and well into the night, has never been an issue for TJ Spring, a 20-year Alaska Airlines aircraft technician in Seattle’s Maintenance & Engineering Department. “It takes a lot to defy gravity, and it’s remarkable to be part of a team making that happen,” he says.

Flight Attendant Ava McWilliams Ellington serves up the best spirit and gumbo

San Diego–based flight attendant Ava McWilliams Ellington is known for her imagination, big heart and her gumbo isn’t bad, either! This year, she received our highest customer service honor, for always looking up, pushing higher and putting others first.

Memory maker: Flight Attendant Olga Robinson named Legend of Customer Service

20-year Alaska Flight Attendant Olga Robinson treasures memories with guests, including a wedding in the sky.

Meet our “picture perfect” Customer Service Legend, Darwin Johnson

For several years, Darwin Johnson was known around Alaska Airlines as “the man on the First Class signs.” During that time, the smiling face of this affable Customer Service Agent, who has trained thousands of other agents over a 35-year career at the airline, was literally the picture of an Alaska CSA.

Meet Flight Attendant Marcie Peterson: “An oasis of calm” and Customer Service Legend

Flight attendants are “an oasis of calm” for guests, says Peterson, who has been with Alaska Airlines for nearly 30 years and named a “Customer Service Legend” at Alaska Airlines this year.

Filling the sky with happiness: Customer Service Legend, Captain Kurt Olson

When a guest’s Starbucks latte spilled because another guest accidentally bumped her as she was boarding a flight from Portland, Oregon, Captain Kurt Olson went into the terminal and bought a replacement with his own money. His kind spirit and nearly 20 years of service has led him to be named a “Customer Service Legend” at Alaska Airlines this year.

Customer Service Legend Judy Hatten: “We can help by listening”

Customer Service Agent Judy Hatten is celebrated by frequent-flyers in Burbank and co-workers alike. Hatten, who has worked for Alaska Airlines for 32 years, is a 2019 Customer Service Legend.