Guest Experience

Alaska simplifies boarding process

You may have a complicated relationship with boarding an aircraft. On the one hand, it means you will soon settle into your seat and you’re almost on your way. On the other hand, it can sometimes be stressful if you’re not sure when it’s your turn to board. At one point or another, you’ve probably…

This is a photo of the new Alaska Lounge with green and navy seats, flatscreen TVs and a glass wall.

Around the world in lounges

With Alaska Mileage Plan and Alaska Global Partners, you can earn miles to more than 900 destinations worldwide. But we wouldn’t just send our loyal guests globetrotting without a place to kick back and relax along the way, and an Alaska Lounge membership can provide exactly that. Together with our partners, Alaska Lounge members have…

2016’s top #iFlyAlaska photos

In 2016, we saw more than 59,000 mentions of #iFlyAlaska on Instagram and Twitter, and passed more than 100,000 fans on Instagram. We’re closing out the year with some of our favorites. Join the conversation in 2017: follow us on Facebook, Twitter, Google+ and Instagram and make sure to tag your posts with #iflyalaska. We can’t…

Alaska launches DIY bag drop pilot project at LAX

Many people are familiar with self-checkout at the grocery store – it can be a speedy and simple option when there are long lines or when purchasing just a few items. Imagine that ability, but with bags at the airport. Alaska Airlines is bringing this technology to the Los Angeles International Airport by piloting a…