Serving Aussies with Aloha Since 2004: Hawaiian’s Honolulu-Sydney Service Turns 20

Twenty years ago, Hawaiian Airlines embarked on a new chapter in its history with the launch of nonstop service between Honolulu and Sydney, Australia, one of its first long-haul destinations and most traveled international routes. Over a million Aussies have since chosen the carrier’s five-times-weekly nonstop flight to visit the Hawaiian Islands and experience the authentic hospitality and aloha of Hawaiʻi’s flagship carrier. 

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An iconic view of Sydney, photographed at sunrise from the Sydney Harbour Bridge.

 

This week, Hawaiian’s leaders and employees celebrated alongside the local Sydney travel industry and community with events connected to the people and places of New South Wales.

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Live music and hula from the Hawaiian Airlines Serenaders kicked off the carrier's celebrations in Sydney.

 

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Live music and hula from the Hawaiian Airlines Serenaders at the carrier's Sydney 20th anniversary event.

 

“Our Sydney-Honolulu route has always been a special one to serve and connects two very special places to live and visit,” said Andrew Stanbury, managing director of international and North America sales at Hawaiian Airlines, at the celebratory gathering for employees, partners, friends and family in downtown Sydney.

Committed to Aussies since May 17, 2004

Hawaiian’s Sydney service, which holds the trophy for its longest international flight at 5,066 miles, has also been a significant and convenient bridge for Aussies connecting to the U.S. mainland. In the past decade, as many as one in four Sydney travelers have leveraged the carrierʻs seamless connectivity in Honolulu to fly to U.S mainland cities they love, such as Los Angeles, Seattle, Las Vegas, New York City – and now Salt Lake City – and break up the long journey with a stopover in Hawai‘i.

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Kathy Mainerd, senior manager of South Pacific airport operations, was among Hawaiian's first employees hired in Sydney, and also commemorated her 20th anniversary with the company. Here, she is pictured with a special lei alongside several of Hawaiian's current Australia-based team members.

 

In addition to Hawaiian's award-winning service, Aussies will soon enjoy complimentary high-speed Starlink Wi-Fi as the technology is rolled out on its Airbus A330 fleet beginning this summer. Hawaiian also intends to operate its newest flagship aircraft, the Boeing 787-9 Dreamliner, in 'The Land Down Under.'

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From left: Andrew Stanbury, managing director of international and North America sales, Debbie Nakanelua-Richards, director of community and cultural relations, and Avi Mannis, executive vice president and chief marketing officer, pictured at Hawaiian's anniversary event in Sydney.

 

Stanbury added, “For decades, Hawaiʻi has never stopped winning over the hearts of Aussies, and we know that because of their love for the islands, they also hold a particular place in their hearts for Hawaiian Airlines. For that, we are grateful, and it keeps us motivated to put our best foot forward for Australia.”

Celebrating the ties that bind 

Hawaiian’s Team Kōkua this week also donned their purple shirts for a community service day around the bronze statue of beloved Hawaiian waterman and Olympian Duke Kahanamoku at the Duke Paoa Kahanamoku Statue and Commemorative Park on the northern headland of the famous Freshwater Beach.

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Hawaiian Airlines employees, Friends of Freshwater and Bush to Bowl gathered in front of Freshwater Beach's bronze Duke Kahanamoku statue for a group photo.

 

In December 1914, and again in January 1915, Kahanamoku paddled into the surf at Freshwater Beach and made history. Riding a hand-carved board made of solid sugar pine, his elegant wave riding ignited Australiaʻs passion for the water sport. Today, Freshwater is known as the birthplace of Australian surfing and remains a symbol of the strong ties that bind Hawaiʻi and Australia.

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Image sourced from the Manly Observer
Kahanamoku walks up Freshwater Beach in January 1915 after giving his second surfing demonstration.

 

On the morning of Thursday, May 22, 15 Hawaiian employees from Honolulu and Sydney joined local nonprofits Friends of Freshwater and Aboriginal-owned Bush to Bowl to commemorate Duke’s legacy. The morning began with a traditional smoking ceremony, welcome-to-country protocol for Australia’s First Nations, by Adam Byrne of the Garigal/Gadigal clan, followed by an oli (chant) from Hawaiian’s Community and Cultural Relations team and remarks on the Duke’s significance.

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Bush to Bowl Co-Founder Adam Byrne (Garigal/Gadigal) hosted the smoking ceremony and explained the significance of fire and smoke to Australia's First Nations.

 

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Volunteers were invited to mask themselves in the bush's smoke, an indigenous practice of cleansing, connection and seeking permission before entering a place.

 

As a final gesture of aloha, volunteers adorned the Duke's statue with a lush and vibrant red carnation lei – a lei the waterman would have worn during his days representing Hawaiʻi’s spirit, culture and people to the world. 

“Lei brings the giver and the receiver together, and in Hawaiʻi, sharing lei allows us to acknowledge and celebrate family, friends and community. In offering carnation lei to the Duke today, we recognize his presence in the Freshwater community and his contributions to Australia, Hawaiʻi and the tradition of surfing,” Debbie Nakanelua-Richards shared during her remarks.

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The bronze statue of Duke Kahanamoku at Freshwater Beach was adorned with red carnation lei, a lei he often wore as Hawaiʻi's official ambassador of aloha.

 

Before beginning the day's work, Hawaiian surprised the Friends of Freshwater with a $2,500 (USD) check donation to support its efforts to preserve Freshwater Beach. Then, volunteers took to clearing weeds, cutting back foliage and planting native shrubs along the peaceful pathways that wind through the park.

“This donation will support our work of making sure this area [Freshwater Beach] remains with and improves for the community and its locals," said Denise Goldstein, Friends of Freshwater founding member and committee co-chair. 

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Nakanelua-Richards and Byrne planted a waratah, one of Australia’s most iconic native flowers and the state emblem of New South Wales.

 

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Employees surprised Friends of Freshwater with a donation before digging into the day's work.

 

Alaska Airlines Hawaiʻi Community Advisory Board convenes first meetings

Alaska Airlines’ Hawaiʻi Community Advisory Board convened its first two meetings to provide important feedback and recommendations on Alaska’s operations in Hawaiʻi and the potential combination with Hawaiian Airlines. In March and May, the HICAB, which is made up of 16 diverse leaders from across the state, met on Oʻahu and Maui. Board members shared their valuable perspectives on the potential combined organization’s role in Hawaiʻi, what makes Hawaiian Airlines unique and special to the people of Hawaiʻi, and other local needs. Their work will help inform the dual-brand strategy, combined loyalty program, and other important efforts.

Alaska Airlines elevates its premium inflight retail menu with the return of Main Cabin hot meals  

Summary

Our newly expanded chef-curated menu is now available for purchase in Premium Class and Main Cabin

Alaska Airlines is elevating its premium onboard menu with the return of hot meals to our inflight retail menu in the Main Cabin. Fueled by our industry leading pre-order program, our inflight menu continues to offer more choices than any other U.S. airline.

Starting today, Premium Class and Main Cabin guests on most flights over 1,100 miles* will be able to choose from up to five chef-curated dishes, including at least one hot meal option. Along with our freshly prepared food offerings like our Signature Fruit & Cheese Platter, our hot meals are only available for pre-order purchase.

Over the last few months, our Food & Beverage teams have been working to elevate our already premium in-flight meals, including expanding our hot meal options on most medium- to long-haul flights.

We’re known for an inflight menu that is more thoughtfully curated with care. For a while now, our guests have often asked us if we’re ever going to bring back hot meals in the Main Cabin. It’s been difficult to keep it a secret – but for more than a year, our team has quietly worked behind the scenes taste testing the best hot food options with our culinary chef and creating a West Coast-inspired menu. Now no matter where they sit, guests will get to taste our world class food and beverages.”

– Todd Traynor-Corey

Managing Director of Guest Products at Alaska Airlines

Meet our chef

Chef Tony

Born and bred amidst the flavorful tapestry of London’s hotel restaurant scene, Chef Tony has collaborated with our LSG Sky Chefs locations around the world.

In the last couple of months Chef Tony has had the pleasure of working closely with Alaska Airlines. Through his culinary ingenuity and unwavering commitment, he continues to elevate the gastronomic experience for passengers worldwide, setting new standards of excellence in the skies.

 

It was important to the Alaska team to create a menu based on guest feedback. The creative process of selecting meals that made the most sense for the West Coast-based airline and then sourcing the freshest ingredients was a labor of love for all of us who were involved in developing this menu. This airline truly cares about creating a premium onboard experience and we hope everyone experiences that with every bite of their food.”

– Tony Wright

Chef

Our employees give an honest review 🍽️

Before today’s menu launch, our employees taste tested our new meal options and gave us their honest feedback.

 

“I love breakfast, so the Carnitas Breakfast Bowl was my favorite. It’s a classic pairing of slow roasted pork, eggs and potatoes, but with flavors that work well together to strike a delicious balance,” said Naomi S.G., flight attendant at Alaska Airlines.

“I’m from Hawaiʻi and once you said it was on KING’S HAWAIIAN® slider buns, I was sold! It’s definitely not your traditional burger – it has an elevated, well-rounded taste,” said Krystal. “Our guests are going to be really excited about this new menu. There’s something on it for everybody.”

Meet our chef

Carnitas Breakfast Bowl

📍Eastbound flights and to Hawaii (Breakfast departures)

Slow-roasted pull pork and salsa verde, with a side of breakfast potatoes and fresh scrambled eggs

 

Monte Cristo Breakfast Sandwich

📍Westbound flights and from Hawaii (Breakfast departures)

Smoked turkey breast, sliced ham & Swiss cheese served on a square croissant bun with cream cheese & raspberry jam

 

Panang Curry Chicken

📍Eastbound flights and to Hawaii (Lunch/Dinner departures)

Red coconut curry with grilled chicken breast and jasmine rice. Topped with edamame beans, sweet red peppers and onions

 

Pretzel Roll Sliders with Chips

📍Westbound flights and from Hawaii (Lunch/Dinner departures)

Two Angus beef patties on KING’S HAWAIIAN® Original Sweet Pretzel Slider Buns with caramelized onions and Swiss cheese. Served with kettle-style chips.

 

Available on Flights Starting this Fall

All our pre-order items range from $8 to $11.50. Guests who pay with their Alaska Visa Signature® or Visa® Business card will receive 20% back in the form of a statement credit.

Remember to use our first in the industry pre-order option to choose your meal and have it conveniently delivered to your seat on your next flight. Pre-orders are available through the Alaska mobile app or through alaskaair.com from two weeks to 20 hours prior to your flight.

We’re making our Anchorage Lounge bigger and better 

It’s time for us to spread our wings a bit more at our busiest Lounge. And do a makeover in the process. 

This month we began work to expand and renovate our Lounge at Ted Stevens Anchorage International Airport. When it’s finished this summer, we’ll offer more than double the amount of seating—from 65 seats right now to 135 spots for our members and guests to take a load off and enjoy epic views of the tarmac and beyond. 

The expansion will add nearly 2,600 square feet of space that’ll be filled with a variety of comfy chairs and furniture including our popular Signature Loungers that will have prime views. Most seats will have easy access to outlets to keep devices powered and charged. We’re also adding a curated collection of artwork from artists who call the state of Alaska home. 

“This is just one of the many significant investments we have planned for our Lounge program across our network. When construction is wrapped up this summer, our members and guests will notice the benefits of additional space and seating right away, along with thoughtful touches and great service that Alaska is known for,” said Todd Traynor-Corey, managing director of guest products at Alaska Airlines.  

Expanding and upgrading our popular Lounge in Anchorage is an important piece of our Great Land Investment Plan which involves $60 million in projects throughout the state over the next few years,” said Marilyn Romano, regional vice president of Alaska for Alaska Airlines.  

Our Lounges are a place to refresh and recharge. We offer a complimentary selection of fresh, seasonal food items throughout the day for a quick bite to eat. For something to sip, we provide a wide array of beverages including hard-crafted espresso drinks and West Coast wines, brews and custom-crafted cocktails. 

Alaska Lounges

The  Alaska Lounge Membership Program offers two options for guests to choose from: a standard Alaska Lounge membership includes access to all our Lounge locations, and an Alaska Lounge+ membership includes access to all our Lounges plus more than 90 partner lounges around the world. Alaska operates nine Lounges at six airports: Anchorage; Los Angeles; New York JFK; Portland (two locations); San Francisco; and Seattle (three locations).   

We offer a generous access policy. Lounge members are welcome to bring their immediate family members or up to two guests into the Lounge at no additional charge. Alaska MVP Gold, Gold 75K and Gold 100K members can enjoy Lounge access when they travel on a oneworld member airline to a destination outside of the U.S., Canada or Mexico.  

We also offer access to our Lounges for First Class guests that other airlines do not. Those guests traveling on a paid or award First Class ticket on long-haul and coast-to-coast flights have same-day access to our Lounges.  

Hey Canada! Alaska Airlines launches new nonstop service between Seattle and Toronto 

For the first time, we’re linking our home airport and Canada’s largest city; our guests can also connect on flights with Porter Airlines in Toronto, our newest global partner

Starting today, Alaska Airlines is flying our new daily, nonstop flight between our home airport in Seattle and Toronto Pearson International Airport – our newest destination and the sixth Canadian city we now serve. Tickets, with convenient departure and arrival times, are available for purchase at alaskaair.com.

In Toronto, guests can enjoy the city’s rich culture or catch a flight from Toronto Pearson with our 30th global airline partner, Porter Airlines, to destinations across Eastern Canada and beyond, including Ottawa, Montreal, Quebec City, Halifax and St. John’s. These Porter flights and others are available for one-way purchase at alaskaair.com with more booking options coming this summer.

Toronto is the largest city in Canada along the shores of Lake Ontario. For visitors, the possibilities are endless with its bustling downtown and walkable neighborhoods, stunning parks, rich history and diverse restaurants and entertainment. 

“We are very excited to welcome Alaska Airlines to Toronto Pearson. Their service to Seattle will provide much-needed capacity to the market and enhance customer choice,” said Kurush Minocher, Executive Director, Customer Experience and Airline Relations, Greater Toronto Airports Authority. “Last year, over a third of passengers traveled between Toronto and Seattle, and we’re delighted to enable this service for thousands of passengers while simplifying travel to the West Coast, Alaska and Hawaii.”

Alaska continues to add international options for travelers out of SEA Airport, providing a wide array of unique, adventurous experiences,” said Lance Lyttle, SEA Airport Managing Director. “Ease of access throughout the continent brings Eastern Canada closer with more competition.”  

New Seattle-Toronto nonstop service

Times are local

Porter Airlines began new flights to Toronto from two of our West Coast hubs in January: Los Angeles and San Francisco. Those flights, along with flights connecting on Alaska throughout our West Coast network, can also be purchased at alaskaair.com

Across Canada, we also fly to Calgary, Edmonton, Kelowna, Vancouver and Victoria. While Toronto is a brand-new destination for us from Seattle, this isn’t the first time we’ve flown to Eastern Canada from the West Coast. In the early 90s, we flew nonstop service between Los Angeles and Toronto.

Our guests can take advantage of a premium travel experience on their next Alaska flight. We are the West Coast’s premier airline offering our flyers the most legroom in First Class* and Premium Class; no change fees; multiple fare offerings; the most generous loyalty program with Mileage Plan with the fastest path to elite status; 30 global partners; and West Coast food and beverage on board. We’re also making it easier for our guests to buy tickets and earn Mileage Plan miles with our domestic and global partners directly at alaskair.com.

For inflight entertainment, our guests can enjoy hundreds of free movies and TV shows streamed to their devices. Our flights are also enabled with streaming-fast satellite Wi-Fi available for purchase and the option to pre-order from a range of fresh meal selections. Our mainline flights also offer power outlets at every seat to charge devices.

* Out of any U.S. airline excluding lie-flat seats   

Hawaiian Airlines Brings Lei and Aloha to Utah with Inaugural Salt Lake City-Honolulu Service

HONOLULU – Hawaiian Airlines has officially arrived in Utah, just in time for summer.

Hawaiʻi’s hometown airline today inaugurated daily nonstop service between Salt Lake City (SLC) and Honolulu (HNL) with a festive gate-side celebration, welcoming its first guests with fresh orchid lei, passion-orange-guava (POG) juice, cake, and live music and hula by the Hawaiian Airlines Serenaders.

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Hawaiian Airlines flight HA84 departs HNL at 6:50 p.m. and arrives at SLC at 5:15 a.m. the following day. The return flight, HA83, departs SLC at 7 a.m. with a 9:55 a.m. arrival at HNL – giving guests ample time to spend at the beach or explore the island. The service will further connect Utah’s vibrant Pacific Islander community with the Aloha State.

“We know the Hawaiian Islands have a special place in the heart of Utahns and for some, a Hawaiʻi vacation also means reuniting with friends and family,” said Brent Overbeek, executive vice president and chief revenue officer at Hawaiian Airlines. “Our new Salt Lake City service comes at the perfect time for travelers planning their summer vacations and we look forward to welcoming them with our award-winning Hawaiian hospitality.”

“We extend a warm welcome to Hawaiian Airlines as they join the SLC International Airport family,” said Bill Wyatt, executive director, Salt Lake City International Airport. “Hawaiian Airlines has a reputation for excellence in hospitality and we look forward to many years of prosperity.”

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Guests onboard Hawaiian’s 189-seat Airbus A321neo will enjoy free high-speed Starlink internet, Hawaiʻi-inspired menus by its featured chefs, local libations from Maui Brewing Co. and Kō Hana Hawaiian Agricole Rum, island snacks and treats from the Pau Hana Cart, and complimentary in-flight entertainment, including exclusive video content from HanaHou! TV.

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Following today’s inaugural flight, Utahns are invited to join Hawaiian’s 31 Days of Lei, a monthlong global celebration to honor the shared 95-year legacies of May Day (known as Lei Day in Hawaiʻi) and Hawaiian Airlines. On May 18 from 11 a.m. to 7 p.m., Hawaiian Airlines employees will host a unique lei stand experience at City Creek Center, free to the public. Attendees will receive orchid hair pins, flower lei, exclusive campaign merchandise and POG-flavored cotton candy. Live music and hula will also be performed by the Hawaiian Airlines Serenaders.

Attendees will have the opportunity to enter for a chance to win 200,000 HawaiianMiles through its 31 Days of Lei global sweepstakes.* To view flight schedules or to book a flight, visit www.HawaiianAirlines.com.

For b-roll from HA83's inaugural celebration, click here.

 

* For official rules and eligibility, please visit HawaiianAirlines.com/31DaysofLei. No purchase necessary. Open to legal residents of 50 U.S./D.C., AU (excluding SA), KR, JP, and NZ (“Eligibility Area”) who are at least 18 and age of majority. Void outside eligibility area and where prohibited.


About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Our statement on FAA Reauthorization Act of 2024

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Alaska Airlines applauds the passage of the FAA Reauthorization Act of 2024, which will provide the FAA and the national airspace with long-term stability, critical staffing and infrastructure investments, essential safety enhancements, and more. We commend the House Transportation and Infrastructure and Senate Commerce Committees for their important work.

You gotta pay the rent. Why not reward yourself? Use your Alaska Airlines Visa Signature® credit card to now earn triple Mileage Plan miles with Bilt Rewards 

Bilt Rewards members can now transfer points to Mileage Plan miles. Plus, now you can earn 3x miles when you pay rent via Bilt with your Alaska Airlines Visa Signature® card.

Paying your rent is just one of those must-do’s. But how about earning something valuable for that regular monthly expense? You can now use your Alaska Airlines Visa Signature® card to pay your rent through Bilt and earn three Mileage Plan miles for every dollar you spend, up to $50,000 a year. Miles can then be redeemed for free flights with Alaska or with our vast network of global airline partners at alaskaair.com.    

Special offer for Alaska Visa Signature® cardholders

In mid-March, Alaska announced our new partnership with Bilt Rewards.



This innovative new partnership with Bilt will enable our guests who rent to get even more value from their Alaska Visa Signature card and builds upon our industry-leading loyalty offering,” said Brett Catlin, vice president of loyalty, alliances and sales at Alaska Airlines. “Our guests can use their miles for travel on Alaska and our oneworld and additional global partners to 1,000+ destinations across the world.”  

“From the Northwestern tip of Alaska to the most southeastern point of Florida, at Bilt we want to continuously reward our members no matter where they live in the United States,” said Bilt Rewards CEO, Ankur Jain. “As one of the most loved brands in aviation, this first-of-its-kind partnership with Alaska Airlines not only broadens Bilt’s members’ ability to travel everywhere Alaska and its partners fly but also exemplifies our commitment to providing Americans with more valuable ways to earn and redeem rewards on their largest monthly expense, rent, and within their local neighborhood.” 


About Bilt Rewards

Bilt Rewards is the first program for consumers to earn rewards on rent and daily neighborhood spend while creating a path to homeownership.    

Through a partnership with the country’s largest owners including Greystar, Asset Living, AvalonBay, Equity Residential, Related Companies, GID, Starwood, Cushman & Wakefield, Bozzuto, Camden, Brookfield, Berkshire Residential, ZRS, Highmark, Beztak, Trammell Crow, PGIM and more. Bilt Rewards enables renters in more than three million units across the country to earn Bilt Points just by paying rent, while these owners benefit from resident loyalty, cost savings and a share of revenue. 

Bilt Rewards boasts one of the highest value rewards programs on the market today, including one-to-one point transfers to 12 loyalty programs allowing members to travel across over 100 major airlines and hotel partners. Members can also book travel through the Bilt Travel Portal powered by Expedia; book fitness classes at the country’s top boutique studios including SoulCycle, Solidcore, Rumble and Y7; shop limited-edition and exclusive collections of art and home decor through the Bilt Collection; shop on Amazon.com; or redeem Bilt Points for credits towards rent or even towards a down payment on a future home. 

Terms & Conditions

Terms, conditions and fees apply to earn miles with the card. Alaska Airlines Visa Signature® cardholders must link their card to their Bilt account to receive this offer. Alaska Airlines Visa Signature® cardholders who take advantage of this offer will be opted out of earning Bilt points when paying their rent through Bilt with their Alaska Airlines Visa Signature® card and will earn Alaska miles instead.  

The Alaska Airlines credit card program is issued and administered by Bank of America, N.A. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A., Inc

This post was originally published on March 15, 2024 and updated to highlight the special credit card offer.

Alaska Airlines promotes Shane Jones to senior vice president of fleet, revenue products and real estate; Horizon Air names Nathan Engel as vice president of maintenance and engineering

The boards of directors of Alaska Airlines and Horizon Air announced two leadership additions today, promoting two industry veterans into important roles at each of the airlines.

Both bring forward-thinking leadership and proven abilities to execute on complex initiatives that have a direct impact on strengthening Alaska Air Group’s safety and reliability, growing our operations and financial results, and giving guests a premium experience when they fly with us.

Alaska Airlines promotes 20-year industry veteran Shane Jones to senior vice president of fleet, revenue products and real estate

Alaska Airlines has promoted 20-year industry veteran Shane Jones to senior vice president of fleet, revenue products and real estate.

Shane Jones

Jones, who joined Alaska in 2018 as vice president of real estate and development, has managed the airline’s strategy and $3 billion investments in hub airports, focused on enabling growth, enhancing the guest experience at airports, and ensuring safe, reliable and efficient operations.

Additionally, he leads the business strategy for growing ancillary revenues and guest choices through new revenue products and business partnerships.

In this expanded role, Jones also will lead the development and planning of mainline and regional aircraft and overall fleet strategy, including working with aircraft manufacturers, original equipment manufacturers, and lessors on safety and quality assurance, opportunities to improve sustainability through aircraft design and management, optimizing delivery schedules and financing.

“With the addition of fleet strategy, Shane’s new role connects our Commercial growth strategy across our hub and airport investments to the critical investments we are making in our aircraft over time,” said Alaska Airlines CEO Ben Minicucci. “At the heart of this work is the customer experience, whether it be on board our future aircraft, in our lobbies or gates, or through the new products and partnerships his team is developing.”

Jones will report to Alaska’s Executive Vice President and Chief Commercial Officer Andrew Harrison, with a dotted line reporting relationship to Executive Vice President of Finance and CFO Shane Tackett.

Prior to joining Alaska, Jones spent 13 years at Delta Air Lines, where he served as vice president of corporate real estate and airport development, responsible for Delta’s global airport and real estate assets. He also served as manager of capital markets, where he worked on restructuring and renegotiating Delta’s aircraft leases.

Horizon Air names 36-year industry veteran Nathan Engel as vice president of maintenance & engineering

Horizon Air named 36-year industry veteran Nathan Engel as vice president of maintenance and  engineering, overseeing a critically important function of the airline’s focus on safety and reliability.

Nathan Engel

In this role, he will manage the long-term strategy and financial performance of Horizon’s maintenance & engineering workgroup, leading a team of over 300 industry professionals who are deeply committed to the airline’s culture of safety. Among his responsibilities are line maintenance operations, airframe/component/engine maintenance, quality assurance, maintenance planning, engineering and reliability, fleet projects, and stores and distribution.

Engel steps into this role from a multi-decade career in maintenance and engineering leadership, with deep experience at Alaska and Horizon and broader experience from other companies.

“Nathan’s extensive background and expertise in commercial aviation maintenance and relentless focus on maintenance’s critical role in ensuring safety and reliability will be pivotal in this role,” said Horizon Air President Jason Berry. “In addition, he is a people leader, focused on driving performance and collaboration, which makes him a valued addition to our Horizon Air leadership team.”

Previously, Engel served as managing director of maintenance and operations at both Alaska Airlines and Horizon Air, responsible for strategic and operational leadership for line, heavy, and on-call maintenance, maintenance control, and quality control. He also worked for Amazon and most recently for Hawaiian Airlines as senior manager of maintenance in Seattle.

He is a veteran of the U.S. Air Force.

Honoring those who serve: Alaska Airlines salutes members of the U.S. military & their families

At Alaska, we are so very grateful for the service of active duty military and veterans and appreciate the personal sacrifices they and their families make for us all. We take seriously our responsibility to care for our military guests, and we prioritize it with every flight.  

Here are some of the ways we show our care—from booking to landing and everything in between. 

Special military fares 

We offer special military fares to active duty military and their dependents in some markets. These fares apply to service members traveling on an official excused absence, and those discharged from active duty military service in any one of the US military agencies.

Learn more 

Priority boarding 

When it’s time to fly, listen closely to the announcements at the gate. Our gate agent will offer active members of the military the opportunity to board the flight early. Stow your bags before most guests and settle into your seat to relax.

Our Boarding Process 

Check 5 bags for free 

For active duty US military personnel, and military dependents with travel orders, we’ll check your first 5 bags for free.

Learn more

Save on inflight purchases 

Members of the military and their families get a 15% discount on food purchased during a flight with us. Just show your military ID to our flight attendant, and then prepare to snack.

Browse our inflight food menu 

Lounge access 

Alaska Lounge Day Passes are complimentary for U.S. military personnel traveling on official government-sponsored travel booked through SATO and ticketed to fly on an Alaska flight departing within 3 hours. All other active duty military personnel with a valid Military ID, traveling on a paid or award ticket, may purchase a day pass at the discounted rate of $30 when traveling on Alaska. Available in all Alaska Lounge locations, subject to space availability. A valid Military ID must be presented.

Learn about day passes 

Receive a WeSalute discount 

We offer a discount on our flights for members of WeSalute. If you’re already a member, sign into your WeSalute to redeem your discount. If you’re not yet a member, enroll today to start saving on Alaska Airlines flights. 

Learn more

Fly with four-legged friends 

Trained service animals travel for free with proper documentation. Plus, we offer active military members and their dependents a pet shipping discount on Alaska Air Cargo.

Learn more.  

We’ve got your back. 

No matter what direction life takes you after your service, we’ll continue looking for ways to support you and your families, and to show you that we’re grateful for all you’ve done. 

Thank you, heroes. 

We are fortunate to work with the Honor Flight Network to provide complimentary travel and reduced fares for veterans on specially planned tours of Washington D.C., to honor them for their military service. Since 2012, we have flown nearly 5,000 veterans to the D.C. Area on over 100 Honor Flights. 

Alaska Airlines aircraft technicians created and implemented the “Fallen Soldier Program” in 2011. This process ensures that military protocols are followed when handling the remains of fallen service members being flown to their final resting place on Alaska Airlines. Watch video 

Honoring the fallen and their families. 

The conversations and dedication of a thoughtful group of employees was the catalyst for the creation of the Alaska Airlines Fallen Soldier program, which allows us to pay proper tribute to soldiers on the way home to their final resting places. Learn more about the program 

In partnership with Boeing, we are proud to unveil our specially designed “Honoring Those Who Serve” aircraft, , which pays tribute to U.S. military members, veterans, fallen soldiers and their families. The design features a new patriotic paint scheme with symbolic imagery representing all six branches of the US Armed Forces: Air Force, Army, Navy, Marine Corps, Coast Guard, and Space Force. See all our commemorative aircraft. 

Our largest (& hardest) tributes to service members. 

Between Alaska Airlines and Horizon Air, our combined fleet has four special aircraft to honor those who serve. The designs—adorned on two Alaska Boeing aircraft and a Horizon E175—feature an Alaska Airlines Salutes medallion and a fallen soldier badge, with the Battlefield Cross to honor those who have made the ultimate sacrifice. The planes also feature rings surrounding the engines, representative of the branches of the United States military, and American flag winglets. Our fallen hero carts now include the six branches of the military—The Army, Marine Corps, Navy, Air Force, Space Force and Coast Guard—and our aircraft will reflect that in the future.  

Donating miles goes a long way. 

We’ve made it simple for our guests to donate extra Mileage Plan miles to the Hero Miles program, to help injured service members and their families to stay connected during treatment.  

The Honor Flight Network’s Lone Eagle Program is our newest member of our CARE Miles program, ensuring that all veterans, regardless of their geographic location in the U.S., are able to participate in an Honor Flight trip.  The Lone Eagle Hub honors veterans of all service eras, but gives priority to those who served during WWII, the Korean War and the Vietnam Era and the time periods between these conflicts. Since 2008, Alaska Airlines has donated more than 90 million hero miles to support these initiatives. Donate miles 

Pilots, aircraft technicians, flight attendants – employees throughout Alaska and Horizon – balance full-time work schedules with service in the military reserves and National Guard. Read full story: Balancing work and duty: Stories from those at Alaska who serve in the military reserves 

Thinking about your next career? 

We’d love to help you join our team. Alaska has a long history of recruiting military talent. We work with groups like Camo2Commerce to learn how to help service members and their spouses use their military training and experience in civilian positions.  

Our Business Resource Group—Military, Veterans and Allies (MVA)—supports current and future military and veteran employees with career development, promotes education and awareness, and provides networking opportunities. Explore the possibilities 

It’s our pleasure. 

We are honored that employee-led efforts like those above, along with tributes from individual employees and our company’s work, have been recognized with the Employer Support Freedom Award from the Department of Defense. Serving and supporting service members and veterans is a privilege, and we are committed to continuing our efforts in any way we can. 

Thank you, again to all service members, past and present. 

Countdown begins for travelers to obtain REAL ID for domestic flights

The one-year countdown is officially underway to obtain your REAL ID-compliant driver’s licenses and identification cards. With the REAL ID Act, Americans must ensure they have compliant identification by May 7, 2025, to continue accessing federal facilities and boarding domestic flights per the Department of Homeland Security.

Beginning May 7, 2025, every air traveler will need to present a REAL ID-compliant driver’s license, or other acceptable form of identification, to fly within the United States.

If you like to use your driver’s license as your main identification to get through TSA security checkpoints at the airport, it’s crucial to make sure it’ll be REAL ID-compliant and ready to fly starting May 7, 2025.

To get flyers ready for this significant transition, we’re providing a resource for our guests, employees and the public to get the latest information about REAL ID and its fast-approaching changes.

  • Beginning May 7, 2025, your driver’s license will need to be REAL ID-compliant if you want to use it to fly within the U.S. It’s part of a law passed by Congress. If your license is not compliant, and you don’t have another acceptable form of ID, you’ll have trouble getting through airport security.

  • State licensing agencies and motor vehicle departments are expecting long lines and wait times in the months leading up to May 2025. If you want your driver’s license to be REAL ID-compliant, now’s the perfect time to make the upgrade because the rush is coming. Why not check this off your list now?

  • REAL ID-compliant driver’s licenses and the processes to get them are different state to state, which can be confusing. In most cases, you’ll need to bring additional documentation to get a REAL ID-compliant driver’s license, and you might even need to make an appointment. A few states, like Oregon, have not yet begun to distribute REAL ID-compliant licenses, so residents should refer to their state licensing agency or motor vehicle department websites for details and plan accordingly.

  • Many states identify their REAL ID-compliant driver’s licenses with a gold star in the upper right corner, which indicates they’ll be ready to use at airport security checkpoints starting May 7, 2025. But some states, such as Washington, do not use gold stars for REAL ID-compliant licenses.

  • You do have a choice. If you want to fly after May 7, 2025, with other acceptable identification – for example, your U.S. passport or a U.S. military ID – you can do that instead. Just remember to bring that ID to the airport.
Some states, like California, mark their REAL-ID-compliant licenses with a star. Other states, like Washington, do not. (Samples provided by state motor vehicle departments)

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Alaska Airlines launches new way for guests to join the journey to help make air travel more sustainable

Alaska is the first U.S. airline to link guest participation in sustainability to loyalty with an accelerated path to elite status.  

As part of Alaska Airlines’ longstanding journey to make air travel more sustainable, the airline will now give guests the choice to voluntarily reduce the environmental impact of their travel with sustainable aviation fuel (SAF) credits during the booking process. Guests can choose to support SAF in an amount based on 5%, 10% or 20% of their carbon impact when they book a ticket on alaskaair.com.

Building on a successful pilot in late 2023, Alaska’s Mileage Plan™ members who buy SAF credits will once again earn elite-qualifying miles (EQMs) for their contributions. Mileage Plan members will receive 500 EQMs for every $100 they spend on SAF (up to 5,000 EQMs per year), for a sustainability-linked way to accelerate the path to elite status. Alaska is the first U.S. airline to create a link between guest engagement in SAF and earning elite status.

“Alaska is on a journey to make air travel more sustainable with an ambitious goal of net zero carbon emissions by 2040. Now we are inviting our guests to join us on the journey,” said Diana Birkett Rakow, senior vice president of public affairs and sustainability, Alaska Airlines. “Today, we’ve launched new options for guests to customize their travel experience, take action on the environmental impact of their trip, and help us scale the market for SAF. SAF is a critical part of aviation’s path to a more sustainable future, and while we use it today, there is not enough SAF available. It will take all of us to grow this market. The more people who know about and support this important technology, the better we can impact efforts to make a sustainable future for air travel a reality.”  

With this new feature in the booking process, powered by climate technology company CHOOOSE, the SAF credit options will appear on the same page as other optional trip add-ons during the booking process. The SAF credit option is based on carbon emissions associated with the guest’s flight and follow the International Air Transport Association (IATA) Recommended Practice 1726 (Passenger CO2 Calculation Method). This calculation method leverage parameters including aircraft fuel consumption, flight path, seat configuration, cabin class, and load factors sourced directly from Alaska’s operational data.  For guests who want to support SAF equal to their full emissions of their flight, they can do so by visiting alaskaair.chooose.today

Alaska’s sustainability strategy is centered on care – caring for our guests, our employees, the communities where we live and work, and the planet we all share. Alaska is focused on immediate actions and long-term investments that are aimed to reduce carbon emissions and waste, as well as protect local ecosystems. SAF is a safe, certified fuel that, according to IATA, can lower carbon emissions by 80% or more on a lifecycle basis. It can be used in existing fuel systems and airplane engines. Since 2010, Alaska has worked with a coalition of partners to drive the growth of the SAF market.  These efforts include programs with Microsoft and other companies to offset employee business travel, partnering with universities and scientists to leverage the latest research and knowledge, and advocating for public policy to advance SAF.

To learn more about SAF and how to have a role in Alaska’s sustainability journey visit alaskaair.com/sustainability.

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