Alaska Airlines Salt Lake City employees help customer get home during emergency
When a mom in Las Vegas needed to reach her son in eastern Washington, Alaska Airlines’ Salt Lake City team used some “Alaska spirit” to help her get home as fast as possible, even though it meant putting her on a different airline’s flight.
Alaska Airlines employee drives 5 hours to help customer make it to fishing trip on time
A college student’s Alaska adventure was nearly derailed before it even started – until Alaska Airlines employees went above and beyond to deliver him to his final destination. When Flight 139 from Chicago to Anchorage was diverted to nearby Joint Base Elmendorf-Richardson because of unexpected fog May 5, many customers needed help rearranging plans and…
Alaska Airlines employees bring Alaska to Minnesota
Joanne Mambretti had been to every state in the country, save one – Alaska. She had planned a birthday trip to finally check it off her bucket list when a breast cancer recurrence made her too ill to go. That’s when a group of Alaska and Menzies Aviation (Alaska’s ramp, passenger and cargo handling service)…
Alaska Airlines helps students build a plane, learn to fly
Inside a small hangar, the parts and components of a two-seat plane are starting to come together, piece by piece, built by teenagers, guided by mentors. Alaska Airlines supports these next-generation aviators through a fledgling program that teaches high school students how to build a plane and learn to fly it. Called TeenFlight Puyallup, the…
After a curveball in travel plans, baseball player gets a lift from Horizon
When a recently promoted minor-league baseball player mistakenly got off the airplane in the wrong city, a Horizon Air employee stepped up to the plate to deliver him to his final destination 90 miles away. Customer service agent Andrew Joshu drove from Great Falls, Montana, to Helena to help Sthervin Matos make it to the…
A local’s guide to Mazatlán
Mmm, Mazatlán. Between its golden beaches, local seafood and renowned nightlife, it’s easy to see why this resort town on the Pacific Ocean is such a popular vacation destination. But for those who crave an experience that’s a little more off the beaten path, it’s worth a round of “what do the locals do?” Alaska…
#TBT: Alaska’s 1980s TV campaign stands the test of time
A businessman flags down a cab for a ride to the airport. As the lethargic cabbie asks ‘what airline,’ and learns it’s Alaska, a high-speed chase ensues, while the businessman, sliding back and forth as the cab hugs the turns, yells, “but airlines never leave on time!” Arriving at the airport, the flight has already…
5 must-do’s on Hawaii’s Big Island
It’s winter and those of us in Seattle are starting to feel the weight of the grey skies. It’s the perfect time to get away, and there’s no better place than Hawaii. Beautiful beaches, delicious food, several islands to explore… what’s not to love? Working for an airline, I’m able to travel a lot and…
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