Prepare to ooh and ahh in Alaska’s reimagined space at Portland International Airport December 9, 2021 Ali Garbino 4 min read Share We have some new digs at Concourse B at Portland International Airport (PDX) – and it’s B for beautiful. We’re thrilled to report the brand-new Concourse B is now open for business and think you’re gonna love it when traveling to, from or through PDX. The completely redeveloped space is bigger, brighter and bolder with Pacific Northwest flair. Our guests arrive and depart at 10 gate locations for Alaska Airlines. Most flights at Concourse B are regional flights operated by our sister carrier Horizon Air. PDX is a crucial part of Alaska’s future, especially as one of our key West Coast hubs,” said Shane Jones, vice president of real estate and airport development at Alaska Airlines. “Our partnership and joint investment with the Port of Portland highlights our commitment to provide our guests with an excellent travel experience by making improvements that will make their journeys more enjoyable.” Here’s what you can expect at Concourse B: Let there be (lots more) light! More sunshine now streams in through massive floor-to-ceiling windows that offer great exposure to southern light. Even on the gloomiest of Northwest days, the concourse feels more open and brighter.With better sightlines and improved visibility to what’s going on outside, plane watching just got a major upgrade. You can take in the action happening down on the tarmac and enjoy a front-row seat to endless takeoffs and landings. There’s upgraded technology throughout the concourse, including hundreds of power outlets in the gate areas so you can plug in and charge your devices without going on a treasure hunt. There’s also faster Wi-Fi to get you connected. The concourse is a short, easy walk from the security checkpoint. A new guest service counter is in place to help you with travel plans. A pair of well-known Portland eateries will call Concourse B home in the spring: Good Coffee (acclaimed specialty roaster) and Screen Door (acclaimed for its fried chicken and waffles). The unveiling of Concourse B is an early holiday present for our flyers and employees – many of them call PDX one of their favorite airports,” said Michael Pastrick, airport affairs director at Alaska Airlines. “After a tremendous amount of hard work, we’re very happy to have created an enhanced travel experience for our guests and a more comfortable, collaborative workplace for our employees.” In 2019, PDX said farewell to Concourse A with its dim lighting, low ceilings and crowded seating areas that greeted Horizon passengers. A new Concourse B is part of its replacement with a project cost of $115 million. See more of the ongoing transformation of PDX at pdxnext.com. For those of you who remember the dark, cramped Concourse A basement, you’re in for a treat in this new space that serves important regional flights, said Curtis Robinhold, executive director of the Port of Portland. “Concourse B will provide a quintessential Pacific Northwest welcome and an experience with food and art that passengers and employees of Alaska Airlines and Horizon Air deserve.” Prior to the pandemic greatly disrupting air travel, our bigger and smaller jets flew about 133 daily departures at PDX in 2019. Speaking of departures, we all love a nonstop flight! This month, we’ll fly to 44 destinations nonstop from PDX. Recent additions include new nonstop service to Cancun, Denver, New Orleans, San Luis Obispo and Tampa. Book your next trip to or from Portland on alaskaair.com.
Alaska Airlines refreshes our Lounges with new spaces and amenities November 17, 2022 Alaska Airlines 3 min read Share Multimillion-dollar renovations add more seating and food and beverage choices; Seattle C Concourse Lounge expansion opens next week in time for holidays We know our guests love our Lounges at Alaska Airlines – spaces filled with a West Coast vibe to kick back and unwind or get a little work done. Since 2018, we’ve doubled the footprint in our Lounges and invested $30 million in overall improvements, including our award-winning Flagship Lounge at the N Concourse in Seattle, our new Lounge in San Francisco and a new patio space at Concourse C Lounge in Portland. We continue to invest in upgrades to make our Lounges better (and bigger) than ever. We’re currently focusing on remodeling and renovating our additional popular locations in Seattle, adding amenities that mean the most to our Lounge members. Our members know our Lounge program is one of the best values in the airline industry with one of the most generous access policies,” said Sangita Woerner, senior vice president of marketing and guest experience at Alaska Airlines. “We’re investing in more space and better products as we strive to ensure our members have a terrific experience when they step inside any of our locations.” Here’s what’s happening across our Lounges: Just in time for the holidays, our expanded C Concourse Lounge at our hometown airport in Seattle opens next week. With an additional 3,000 square feet, we’ve doubled the seating space with enough room for 60 more seats. Great views of the tarmac remain unchanged. When the busy holiday season wraps up, the second phase of renovations in Seattle begins on Jan. 7, 2023, after the D Concourse Lounge closes for a complete overhaul. It’s set to reopen in summer 2023. The location will have 30% more seating, a new barista station, new food and beverage offerings, and an improved layout. We’ve invested $1.5 million for Lounge upgrades in Portland this year. Along with expanding our current Lounge by 1,000 square feet with the addition of an enclosed patio area, we’ve also added an Express Lounge at Concourse B to give our guests more options. At our Lounges in Los Angeles and San Francisco, we’re brightening the spaces with modern furniture and other touches. At LAX, we’ve installed new artwork by local artists. Guests at our Lounges can enjoy a wide variety of complimentary West Coast craft beers and sip featured West Coast wines. At select locations, we’re also expanding our hot food options that are served throughout the day. We always want our Lounge members to have the best possible experience when stopping by one of our locations. We provide complimentary drinks and snacks such as West Coast wines, local brews, custom cocktails, hand-crafted espresso beverages, and fresh, seasonal food and snacks. Plus we allow entry for two guests or immediate family members when traveling together anytime they fly on Alaska or another carrier. The Alaska Lounge Membership Program offers two options for guests to choose from: Alaska Lounge members access all our Lounge locations, and Alaska Lounge+ members access all our Lounges and more than 90 partner lounges around the world. Alaska operates nine Lounges at six airports: Anchorage; Los Angeles; New York JFK; Portland (two locations); San Francisco; and Seattle (three locations).
We’re investing billions in major improvements at our key airports to ensure you’ll have a great trip March 24, 2022 Ali Garbino 6 min read Share At Alaska Airlines, we know it’s important to invest in our people (amazing employees) and products (new aircraft and onboard amenities), but also in the places we serve (airports). It all adds up to a great guest experience. Approximately $2.3 billion in infrastructure upgrades are underway that guests will enjoy when traveling through our key hub airports along the West Coast. You might notice some of the renovations on your next trip as we continue to grow and fly to more places. Here’s a look at the work that’s happening now, or projects set to start soon: SEA The front door of where we welcome our guests at our hometown airport is set to get a major facelift. We’ll begin the first phase of a major terminal project at Seattle-Tacoma International Airport this summer that will modernize and increase capacity in our ticketing area and at the security checkpoint to support our future growth. Once the project is complete, guests will enjoy a more open, light-filled space with fewer lines where it’s easier to move around. Alaska Airlines is set to begin a major terminal project at SEA to modernize and expand our ticketing area in the front of the airport. We’re excited to transform the conventional lobby into a modern, airy and easy-to-navigate space for our guests and employees,” said Shane Jones, vice president of real estate and airport development for Alaska Airlines. “This three-year project is the largest airport renovation in our history. It aims to support our innovation, sustainability and long-term growth plans at our hometown hub.” As part of a new partnership with the Port of Seattle – which owns and operates SEA – Alaska is managing the overall $400 million project with the first, $149 million phase set to begin this spring; the total costs will be paid for by both Alaska and the Port. That’s in addition to the recently completed $700 million expansion and modernization of what was called the North Satellite (now the N Concourse) that serves mostly Alaska flights. Also at SEA, we’re investing nearly $7 million for upgrades of our Lounges over the next two years. First up: a remodel and expansion of our C Concourse Lounge that’s scheduled to begin this spring. After that expanded Lounge opens, we’re planning a total overhaul of our D Concourse Lounge – its first renovation in nearly 20 years. On the horizon, more big lounge news: As part of the Port of Seattle’s C Concourse Expansion Project, we’ll open an all-new Alaska Lounge in 2026. It will eventually become the primary Lounge for our guests departing from C and D Concourses. SFO At our key hub at San Francisco International Airport, we’re preparing for a big move as we continue growing in the Bay Area. In 2024, we’re scheduled to relocate our entire operation at SFO – including our check-in ticket counter, gates and baggage services – from Terminal 2 to Harvey Milk Terminal 1. This will allow us to be near flights for American Airlines and our other oneworld member airlines, which is convenient for guests who have connecting flights, including to international destinations. Plus, the new gates will give us shorter taxi times and faster access to the runways – saving time and burning less fuel. Alaska Airlines is scheduled to move all our operations at SFO, including arrival and departures gates, to the new Harvey Milk Terminal 1 in 2024. Harvey Milk Terminal 1 is, hands down, probably the coolest airport terminal in the nation,” said Tim Horn, director of station operations at SFO for Alaska Airlines. “Our guests and employees will love traveling through the open, modern space and especially enjoy all the eatery options that include popular Pacific Rim restaurants.” There’s another huge benefit for us. Harvey Milk Terminal 1 is the newest terminal at SFO and uses 60% less energy than comparable facilities. Sustainability is close to our heart, so this is a perfect new home for Alaska: It’s the first airport terminal in the world to earn Leadership in Energy and Environmental Design (LEED) v4 Platinum certification for the design, construction and operation of high-performance structures. Overall, Harvey Milk Terminal 1 is a $2.4 billion project with Alaska supporting a portion of that investment. Our plans for the move in two years will also include a Lounge space at Harvey Milk Terminal 1. Alaska recently opened a new lounge in SFO in Terminal 2 in August 2021. PDX If you’ve flown to, from or through Portland International Airport lately, you might have noticed our new digs at the beautifully remodeled Concourse B, where most of the flights are regional ones operated by our sister carrier Horizon Air. The new space – part of a replacement project that cost $115 million – is bigger, brighter and bolder with Pacific Northwest flair. The area is easier to get around, and massive floor-to-ceiling windows allows more sunlight to stream in and better views to see what’s going on outside. Upgraded technology has been added throughout the concourse including hundreds of power outlets and faster Wi-Fi. A concept rendering of the new makeover of the Alaska Lounge in Portland this year. Also underway in the coming years at PDX: The completion of a $1.6 billion fully remodeled and expanded main terminal that’s currently in construction by the Port of Portland. It’ll be spacious with a big nod to Pacific Northwest green sustainability. Our guests will enjoy an expanded lobby with a faster, more streamlined check-in process, and additional dining and retail options. Expanded security checkpoints will make it easier to get to your gate. We’re also investing nearly $1.5 million for Lounge upgrades in Portland for 2022. We’ll enlarge our current space by 1,000 square feet with the addition of an enclosed patio area. Work begins in the spring and it’s scheduled to be completed this summer. We’re also adding a temporary ‘express lounge’ this summer at Concourse B. Then we go really big: A brand-new, 14,000 square foot Lounge will replace our current facility in 2025-2026. LAX At Los Angeles International Airport, improvements totaling $230 million are well underway at Terminal 6 where Alaska is the primary airline. The project is modernizing the guest experience with a complete overhaul of the gate areas, including new carpet, lighting, seating with power outlets and signage. The guest experience is at the heart of everything we do, and the focus of this project is to improve every step of the journey,” said Jones. “From modern expanded gate areas with powered seating, to improving our operational performance with key infrastructure upgrades, including two new gates, this investment is all about the Alaska guest.” The work at LAX will continue in phases through 2023 with the addition of 20% more gates and more than 15,000 square feet of space.
Popular Alaska Lounges are getting a refreshing new look & more elbow room February 9, 2022 Alaska Airlines 4 min read Share While more guests begin to travel again and appreciate our Lounge experience—some call it “an oasis in the airport,” a place where they can kick back and unwind or get some work done while enjoying a hand-crafted espresso or local beer. Except, sometimes our lounges are so popular that they can get quite busy and overcrowded. Good news! A major expansion of our Lounges has been in the works for 2025 and 2026 to bring our lounge spaces up to par with some of the best in the industry (like our NSAT Lounge in Seattle). Alaska’s NSAT Lounge in Seattle / Photo by Ingrid Barrentine. Guest and employee feedback has helped us make the decision that we can no longer wait. Starting this spring, we’re expanding our Lounges in Seattle and Portland to provide 50% more capacity, including adding an “Express Lounge’ in PDX. Here’s the scoop: Seattle Seattle D Lounge expansion conceptual rendering, finished product subject to change. We’re adding nearly 60 seats to the C Concourse Lounge as the overall space grows by an additional 3,000 square feet by converting neighboring offices. The Lounge will remain open during construction with little impact to guests. We’re planning a six-month closure and total overhaul of the D Concourse Lounge to expand seating by nearly 30%. We will add a barista stand and new product features and give the area better flow. This renovation will begin once C Lounge is complete. It’s set to reopen in early summer 2023. Conceptual rendering of the barista stand in Seattle’s D Lounge, finished product subject to change. The opening of an all-new, more than 20,000-square-foot Lounge is on the radar for 2026. It would eventually replace the D Concourse Lounge and it would become the primary Lounge for our guests departing from the C and D Concourses. Portland We’ll enlarge the Lounge by 1,000 square feet with an enclosed patio area that extends into Concourse C. With new seating for 30 people, the total seating capacity will go to 100. Work begins in the spring and it’s scheduled to be completed this summer. During the renovation, the current Lounge will remain open to guests. Please note: All renderings are conceptual. Finished product(s) are subject to change. Alaska’s new Concourse C Patio at PDX will offer a variety of seating options to work or relax in a welcoming, sunlit space. Guests will retain access to all the amenities they have come to appreciate within the existing lounge including the food, beverages, bar, and concierge services. Alaska’s new patio at PDX will provide additional seating for Alaska’s existing lounge near Gate C6. Located across from the entrance to Concourse C, this new amenity will be a convenient stop for guests traveling in and out of Concourse C. We’re adding a temporary ‘Express Lounge’ at the newly renovated Concourse B for our guests traveling through that section of the airport. The smaller Lounge is scheduled to open in the summer with seating for up to 35 people near Gate B2, offering guests a selection of beverages and light snacks before their flights. The new Alaska Express Lounge in Concourse B at PDX is located at the Gate B3 Holdroom near the entrance to Concourse B. This new express lounge will be a convenient space for Alaska’s guests traveling out of Concourse B to relax and grab a beverage or snack before their flight. An all-new Lounge is currently scheduled to open in the 2025 to 2026 timeframe. It’s expected to be more than 10,000 square feet – giving our guests a lot more to love. Be our guest. We hope to see you in one of our lounges soon! As an Alaska Lounge+ member, you’ll have access to all Alaska Lounges as well as more than 90 partner lounges around the world. Find the lounge nearest you using the information below. Relax and enjoy your visit. AMENITIES We look forward to seeing you soon. MEMBERSHIP Enjoy lounges near and far. LOCATIONS AND HOURS Visit us for the day. DAY PASSES Artistic renderings provided by © Hennebery Eddy Architects, Inc.
More space to lounge? We’re on it! Alaska Airlines unveils major investment to expand and remodel popular Lounges in Seattle and Portland February 9, 2022 Alaska Airlines 5 min read Share SEATTLE, Feb. 9, 2022 /PRNewswire/ — Alaska Airlines has targeted a significant, multi-million dollar renovation and expansion of our most popular Lounges with plans for all-new locations at both at Seattle and Portland airports in the coming years. The revitalization of two current Lounges – scheduled to get underway this spring – will eventually pave the way for completely new spaces in 2025-26. The investment continues the dramatic improvements we've made in our Lounges, which includes the opening of our 15,000-square-foot Flagship Lounge at N Concourse in Seattle in 2019 and our new location at Terminal 2 in San Francisco last summer. "We love that our guests love our Lounges," said Sangita Woerner, senior vice president of marketing and guest experience at Alaska Airlines. "We work hard to create relaxing places for our guests to kick back and unwind or get some work done with a hand-crafted espresso or a local beer and something delicious to eat. Our members also know our lounge program is one of the best values in the airline industry and that keeps them coming back." A hefty amount of work will start soon at our Lounges to make the guest experience even better. As that happens, the initial planning and designing of our completely new Lounge locations gets underway with a targeted opening of 2025-26. Here's what's ahead this year alone at Seattle-Tacoma International Airport and Portland International Airport – each of them crucial hubs in our network: SEATTLE We're investing nearly $7 million for Lounge upgrades in Seattle for 2022-23. The first phase of work involves the C Concourse Lounge and it's scheduled to begin in late spring or early summer. We're adding nearly 60 seats as the overall space grows by an additional 3,000 square feet as we convert neighboring offices. The Lounge will remain open during construction with little impact to guests. The second phase of renovations targets the Lounge in D Concourse – our first lounge location we opened more than 40 years ago and its first renovation in nearly 20 years. After the expanded space in C Concourse Lounge opens, we're planning a six-month closure and total overhaul of the D Concourse Lounge. We're expanding seating by nearly 30%, adding new product features and giving the area better flow. This location will also receive a new bistro bar located near the lounge entrance, making it easier for guests to grab a hand-crafted espresso drink when they're in a hurry. It's set to reopen in early summer 2023. As part of the Port of Seattle's C Concourse Expansion Project, the opening of an all-new, more than 20,000-square-foot Alaska Lounge is on the radar for 2026. It would eventually become the primary Lounge for our guests departing from C and D Concourses. PORTLAND We're investing nearly $1.5 million for Lounge upgrades in Portland for 2022. We'll enlarge the Lounge by 1,000 square feet with an enclosed patio area that extends into Concourse C. With new seating for 30 people, the total seating capacity will go to 100. Work begins in the spring and it's scheduled to be completed this summer. During the renovation, the current Lounge will remain open to guests. Now for something fun, different and super convenient. We're adding a temporary 'express lounge' at the newly-renovated Concourse B for our guests traveling through that section of the airport. The mini-lounge is scheduled to open in the summer with seating for up to 35 people near Gate B2, offering guests a selection of beverages and light snacks before their flights. The all-new Lounge is currently scheduled to open in the 2025-26 timeframe. It's expected to be more than 10,000 square feet – giving our guests a lot more elbow room. "More and more of our members and guests are traveling again and they appreciate the experience of our Lounges," said Todd Traynor-Corey, managing director of guest products at Alaska Airlines. "We want our Lounge members, oneworld elite members, those traveling on a paid First Class ticket and day pass holders to feel a bit pampered when they step inside." Alaska operates eight Lounges at six airports: Anchorage; Los Angeles; New York JFK; Portland; San Francisco; and Seattle (three locations). The Alaska Lounge Membership Program offers two options for guests to choose from: Alaska Lounge members get access to all of our Lounge locations, and Alaska Lounge+ members get access to all our Lounges and more than 90 partner lounges around the world. With oneworld and our additional airline partners, our guests can earn and redeem miles with our highly-acclaimed Mileage Plan program to fly on more than 20 oneworld and partner airlines all around the globe. Safety remains our top priority on board our flights and inside our lounges. As part of our commitment to Next-Level Care, we've partnered with health safety experts to reopen our self-service buffet and we've adopted strict cleaning measures to ensure the comfort and safety of guests and employees. Alaska continues to enforce the federally mandated mask policy, even for those who are fully vaccinated. About Alaska Airlines Alaska Airlines and our regional partners serve more than 120 destinations across the United States, Belize, Canada, Costa Rica and Mexico. We emphasize Next-Level Care for our guests, along with providing low fares, award-winning customer service and sustainability efforts. Alaska is a member of the oneworld global alliance. With the alliance and our additional airline partners, guests can travel to more than 1,000 destinations on more than 20 airlines while earning and redeeming miles on flights to locations around the world. Learn more about Alaska at newsroom.alaskaair.com and blog.alaskaair.com. Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK). SOURCE Alaska Airlines
Alaska Air Group delivers strong fourth quarter 2022 and full-year results January 26, 2023 Alaska Airlines 5 min read Share Delivered industry-leading full-year adjusted pretax margin of 7.6%;Record annual revenue of $9.6 billion, up 10% versus 2019;Employees hard work recognized with performance-based bonuses totaling 10.5% of annual pay SEATTLE — Alaska Air Group Inc. (NYSE: ALK) today reported financial results for the fourth quarter and full year ended Dec. 31, 2022, and provided an outlook for the first quarter ending March 31, 2023. 2022 was a year of significant recovery and accomplishment for Alaska Airlines,” said Alaska Airlines CEO Ben Minicucci. “Despite many challenges during the year, we ran one of the best operations, signed five new labor deals, and executed the majority of our single fleet transition. The results we posted today signal how well our teams are navigating this recovery. I want to thank our employees for their commitment to our success, and for the work they do every day to take great care of our guests. I am confident that we are well positioned to grow, compete and out-perform in 2023.” Financial Results: Reported net income for the fourth quarter and full year 2022 under Generally Accepted Accounting Principles (GAAP) of$22 million, or $0.17 per diluted share, and $58 million, or $0.45 per diluted share. These results compare to net income for the fourth quarter and full year 2021 of $18 million, or $0.14 per diluted share, and $478 million, or $3.77 per diluted share. Reported net income for the fourth quarter and full year 2022, excluding special items and mark-to-market fuel hedge accounting adjustments, of $118 million, or $0.92 per diluted share, and $556 million, or $4.35 per diluted share. These results compare to net income for the fourth quarter and net loss for the full year 2021, excluding special items and mark-to-market fuel hedge accounting adjustments, of $31 million, or $0.24 per diluted share, and $256 million, or $2.03 per share. Recorded $257 million of incentive pay in 2022 earned by employees for meeting or exceeding profitability, safety and emissions targets. The payout is the richest in the 20-year history of the plan, representing nearly six weeks of pay for most employees. Recorded $2.5 billion in operating revenue for the fourth quarter, resulting in $9.6 billion in operating revenue for the full year 2022, the highest annual total in company history. Received nearly $1.5 billion in annual cash remuneration under the renewed co-brand credit card arrangement with Bank of America, the highest level in the program’s history. Balance Sheet and Liquidity: Announced plans to resume share repurchases in early 2023 to offset annual dilution. Repurchases are expected to range from $75 million to $100 million in 2023. Ended the quarter with a debt-to-capitalization ratio of 49%, within our target range of 40% to 50%. Repaid $52 million in debt in the fourth quarter, bringing total debt payments to $385 million for the full year 2022. Held $2.4 billion in unrestricted cash and marketable securities as of Dec. 31, 2022. Fleet Updates: Retired ten Airbus A320 aircraft and nine Q400 aircraft during the fourth quarter. All remaining A320 aircraft have since been retired and all remaining Q400 aircraft will be retired by the end of January 2023. Amended a previously existing aircraft purchase agreement with Boeing to convert 52 737 MAX aircraft options to firm purchases for delivery between 2024 and 2027. Alaska also added an incremental 105 delivery positions to purchase 737 MAX aircraft between 2026 and 2030. Received four 737-9 aircraft during the quarter, bringing the total 737-9 fleet to 37. Received three E175 aircraft during the quarter, bringing Horizon’s total E175 fleet to 33. Other Operational Updates: Partnered with Lyft to offer Mileage Plan members one mile for every $1 spent on all Lyft rides in the U.S. and Canada. Added a new Mileage Plan partner, Mokulele Airlines, to offer guests more convenient connections within the Hawaiian Islands, starting in early 2023. Launched the first U.S. electronic bag tag program, enabling guests to tag their luggage through the airline’s mobile app before they reach the airport. Opened the renovated C Concourse Lounge in Seattle, the first of several investments that will improve the lounge experience with more seating and food and beverage choices for guests in Seattle, Portland, San Francisco and Los Angeles. Environmental, Social and Governance Updates: Donated a retired Q400 to the Portland Community College Foundation, providing students of the Aviation Maintenance Technology and Aviation Science programs the opportunity to gain hands-on experience working on a commercial aircraft. Completed the transition to paper cups for inflight beverages, which will replace more than 55 million plastic cups each year with a more sustainable alternative. Donated 55 million miles to 20 different charities through Alaska’s Care Miles program in 2022. Created a new Diversity, Equity and Inclusion Disability Office dedicated to ensuring Alaska becomes a leader in disability inclusion. Tune in: A conference call regarding the fourth quarter results will be streamed online at 8:30 a.m. PDT on January 26, 2022. It can be accessed at www.alaskaair.com/investors. For those unable to listen to the live broadcast, a replay will be available after the conclusion of the call. Full earnings financial data: Statistical data, reconciliations of the reported non-GAAP financial measures, further details regarding results and a glossary of financial terms can be found in our Earnings Release as filed with the SEC. View full earnings financial data
From up top to the tap: Alaska Airlines pulls off ultimate beer run in multiple states October 7, 2022 Alaska Airlines 5 min read Share This fall, Alaska Air Cargo delivered the industry’s first and biggest fresh hops run to breweries in Maui and Anchorage within 24 hours of harvest—this was a huge logistical hop-eration that brought a favorite seasonal beer beyond the Pacific Northwest. Made from fresh-plucked, undried hops that are typically rushed straight from the fields to the breweries—Alaska went further than any U.S. Commercial airline has before by delivering more than 1,200 pounds of fresh hops to Maui Brewing Co. in Hawaii and 49th State Brewing in Alaska. This is a potential game-changer for the craft beer industry,” says Adam Drouhard, Alaska Air Cargo managing director, noting that Washington state grows almost three-quarters of the U.S. hop crop. “This puts a Northwest agricultural product in places that don’t normally get it. With the size and scope we have in Seattle, we are really positioned to own this.” How we made fresh hops fly. It all started with a deep appreciation of fresh hops beer and connecting the dots that Alaska Airlines could be the key to sharing it with the world. Jake Spotts, postal affairs manager on our cargo team, has tried beers all over the world during his 20-year Air Force career—but says there’s nothing better than the taste of fresh hops during harvest. Packed with unique floral flavor, fresh hop beers are usually made during the late-summer harvest by breweries located near farms in Washington, Oregon and other places in the Northwest. Spotts thought that because of our decades of expertise shipping perishable products like fresh Alaska salmon, we could find a way to ship fresh hops to breweries outside the Northwest. Something that hadn’t been done by a U.S. airline on a commercial scale—until now. Farm-to-glass collaboration. Craft brewers thrive on collaboration, and when the opportunity came to ship a large volume of fresh hops out of state, Yakima-based Bale Breaker Brewing Company helped us get the idea off the vine. The brewers at Bale Breaker, Maui Brewing Co. and 49th State worked together on beer recipes to highlight the hops’ fresh flavor, and coordinated logistics with the Alaska Air Cargo team and Yakima Chief Hops, a grower-owned organization that distributes hops for more than 50 farms across the Northwest. “Scalability of shipping fresh hops has really been the challenge to overcome because you only have about 24 hours from harvest before the hops start to degrade.”– Bryan Pierce, Chief Sales and Marketing Officer for Yakima Chief Hops. To keep the hops fresh throughout their journey, the harvest was timed perfectly so that the just-picked hops could be bagged onsite at Loftus Ranches, one of Yakima’s longest running family-owned hop farms and the site of Bale Breaker Brewing. From there, they were loaded into refrigerated trucks and driven to the Alaska Air Cargo offices at Sea-Tac International Airport just in time to load onto the aircraft. More than 1,200 pounds of hops were shipped nonstop to the brewers. On Maui and in Anchorage, the brewers were ready to add the fresh hops to the “boil” – the first stage in beer – as soon as they arrived. “When we added the fresh hops, it smelled amazing!” said Kim Brisson-Lutz, Maui Brewing Co.’s Vice President of Operations. “Making beer is a culinary art, and we’re all about making these ingredients really shine.” “Using Alaska Air Cargo, we can guarantee the supply chain all the way from field to the kettle,” said David McCarthy, co-founder of 49th State Brewing. “Aficionados of beer are really looking for this flavor, and we’re excited we can now make the freshest beer in Anchorage and the whole Alaska market.” Raise a glass of liquid gold. This month, Alaska Lounge members and guests will have the chance to sip and savor fresh hop beers from the three breweries in this collaboration at our Lounges in Seattle, Portland and Anchorage airports. Try them while you can; these unique brews will only be available in our lounges until they run out. ICYMO, all three breweries are located where we fly. Bale Breaker Brewing Company Yakima, WA The beers: Homegrown Fresh Hop IPA and Citra Slicker Wet Hop IPA Where to try them: • On draft at Alaska Lounges in Sea-Tac International Airport in North Satellite and Concourse C. And at our Lounge in Portland International Airport. • On draft and in 16-ounce can 4-packs at Bale Breaker Brewery in Yakima on Loftus Ranches, the Smith family-owned hop farm is also celebrating its 90th anniversary this year – just like us! • On draft and in 16-ounce can 4-packs in Seattle’s Ballard Brewing District, as well as throughout Bale Breaker’s distribution footprint in Washington, Oregon and Idaho. Use the beer finder on their website to locate their fresh hops near you. 49th State Brewing Anchorage, AK The beer: Freshial Delivery Hazy Fresh Hop IPA Where to try it: • On draft at the Alaska Lounge in Anchorage International Airport. • On draft and in 16-ounce can 4-packs at 49th State Brewing downtown in Anchorage and at select liquor stores and restaurants across the state of Alaska. Hops flown: 454 pounds Kegs brewed: Equivalent of 60 kegs (split between different sizes of kegs and cans) Maui Brewing Co. Kihei, Maui The beer: Hop Cargo Fresh Hop IPA Where to try it: • Coming soon on draft to Alaska’s North Satellite Lounge in Sea-Tac International Airport. • Coming soon on draft to Maui Brewing Co. in Kihei, Maui. Hops flown: 833 pounds Kegs brewed: Equivalent of 140 kegs Links to B-Roll video and still images. Denise Clifton contributed to this story. Photos and video by Ingrid Barrentine.
Alaska Airlines and our oneworld partners celebrate arriving in style at our home airport March 3, 2022 Alaska Airlines 5 min read Share SEATTLE, March 3, 2022 /PRNewswire/ — Marking a new era at Seattle-Tacoma International Airport, Alaska Airlines joined with the Port of Seattle today to celebrate the completion of the new International Arrivals Facility (IAF) – a state-of-the-art, world-class facility for passengers arriving from around the globe on international flights into Seattle. The IAF will accommodate the Puget Sound region’s increasing demand for international air travel on Alaska, our fellow oneworld member airlines and our additional global airline partners. After a period of testing and transition, all arriving passengers who need customs clearance after international flights are scheduled to make their way through the new facility. "Alaska is a global airline – backed by the expansive network of the oneworld alliance and our added partner airlines," said Nat Pieper, senior vice president of fleet, finance and alliances at Alaska Airlines. "The International Arrivals Facility offers a stunning welcome to all our guests arriving in Seattle from destinations worldwide. It dramatically raises the bar with tremendous improvements that modernize the arrival experience." The opening comes just in time for increased summertime travel. oneworld airlines will offer the most nonstop flights to international destinations from SEA this summer – an average of 22 daily international flights starting in June, which includes Alaska’s nonstop flights to Canada and Mexico. From oneworld global hubs, guests can connect to hundreds of other cities. Nonstop international flights on oneworld partners from SEA this summer: oneworld Partner Nonstop Destination Frequency British Airways London Heathrow 2x Daily Finnair Helsinki 3x Weekly Japan Airlines Tokyo Narita Daily Qatar Doha Daily "As global travel recovers, the new International Arrivals Facility will provide a world-class experience to oneworld customers returning to the skies," said Rob Gurney, oneworld CEO. "With Alaska’s leading network and new service launched by other oneworld members, the facility will strengthen the status of Seattle as a global hub for oneworld." The new IAF is expected to reduce connection times by at least 15 minutes with more predictable and less stressful arrival and customs processing, making it easier and more convenient for arriving international passengers to continue their travels on Alaska’s domestic flights. "While this facility is brand new, it reflects some of the oldest and most enduring values of our region," said Ryan Calkins, Port of Seattle Commission President. "We are more committed than ever to making our airport one of the best connected, most convenient, most sustainable, and most welcoming airports in the world." The IAF solidifies SEA as a gateway to the world. The new structure includes a marquee, first-of-its-kind aerial walkway – with dramatic views 85 feet above an active taxi lane – that connects guests arriving on international flights at the S Concourse to the IAF. That’s where they pick up their checked bags first and then go through customs processing – a single checkpoint to clear customs. Another big change: The number of international capable gates has increased from 12 to 20 to allow for more flights during peak periods. The Port of Seattle says the new IAF is four times larger than the old facility and it will more than double peak international arrival capacity to 2,600 passengers an hour. Plus, the spacious baggage claim area now has seven carousels instead of four and each is larger than before. Alaska joined oneworld one year ago – a global airline alliance that provides flyers with a superior, seamless travel experience. Many of the benefits that Alaska’s MVP elite flyers currently enjoy with their status seamlessly carry over to the oneworld tiers when they travel on any of the other 13 member airlines. Those guests can take advantage of a variety of privileges, including priority check-in, access to international first and business class lounges, preferred boarding, fast track through security, baggage benefits and more. With oneworld and our additional airline partners, our guests can earn and redeem miles with our highly acclaimed Mileage Plan program to fly on more than 20 oneworld and partner airlines all around the globe. As part of our commitment to Next-Level Care, we’ve partnered with health safety experts to adopt strict cleaning measures to ensure the comfort and safety of guests and employees. Alaska continues to enforce the federally mandated mask policy, even for those who are fully vaccinated. About Alaska Airlines Alaska Airlines and our regional partners serve more than 120 destinations across the United States, Belize, Canada, Costa Rica and Mexico. We emphasize Next-Level Care for our guests, along with providing low fares, award-winning customer service and sustainability efforts. Alaska is a member of the oneworld global alliance. With the alliance and our additional airline partners, guests can travel to more than 1,000 destinations on more than 20 airlines while earning and redeeming miles on flights to locations around the world. Learn more about Alaska at newsroom.alaskaair.com and blog.alaskaair.com. Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK). SOURCE Alaska Airlines
Elves, toys, and a holiday-themed plane: How Alaska delivered an unforgettable North Pole adventure for kids this year December 13, 2021 Alaska Airlines 6 min read Share Alaska Airlines flew an unusual and truly magical 40-minute charter flight Saturday afternoon from Spokane International Airport to the “North Pole.” For many, it was their first time on a plane—and for all, it was extraordinary. Inside the festive “Merrier Together” Starbucks-themed aircraft, 58 beyond-excited kids, ages 4 to 10, came together from the region’s homeless and at-risk youth populations to celebrate the holidays in a big way. Their seatmates were special elves sent to escort them specially to the North Pole for a visit. I jumped at the chance to tag along to report on the adventure as an embedded elf, nicknamed “Notes.” The day of the flight, I tried my best to blend in with the experienced band of pointy-toed, glittered, and jingle-belled elves with names like Ember, Sugarplum, Sprinkles, Seesaw, McJingles and Ginger Beans. Together, we waited for five school busloads of kids to arrive at the Spokane airport. I was a bonus elf for Lucian, a 6-year-old child, who was paired with “Snowflake,” also known as Mary Shea-Ferger, one of the many Alaska and Horizon Air employees who volunteer for the event each year. “Just remember you’re an elf,” she told me, “Try to have fun. Remember what being a child was like. And focus on making this an unforgettable, wonderful memory for a kid who may not otherwise have a great Christmas.” Ready, set, jet! When the kids arrived at the airport lobby, they were met with a sea of elves and live holiday music courtesy of the Inland Northwest’s Rainbow Fiddle Kids. Some children were understandably nervous and wary at first, but Lucian greeted Snowflake with a big hug. Once he was fitted for an “I Believe” t-shirt, and filled his North Pole passport with elf autographs, he was ready to fly! Lucian had never flown on a plane before or visited the North Pole before—but said he looked forward to both. Elves and kids alike went through airport security. Each child was given a special passport to fill with Elf’s signatures. The enthusiastic TSA at the Spokane Airport had a dedicated lane for Fantasy Flight guests. Elves put their magic pouches and jingle-bell encrusted hats, belts, and necklaces into bins to go through the x-ray machines; a very tall TSA officer wearing antlers warmly welcomed each kid with a sticker; and everyone got their hands swabbed for “magic.” Snowflake, Lucian and I breezed through security and headed up the escalator to a decorated gate area where games, snacks and backpacks filled with school supplies, socks, hats, flashlights and small toys were waiting for everyone. Anticipation for the flight was palpable. Saturday’s flight marked the 25th year the nonprofit Northwest Pole Adventures and its hundreds of volunteers, sponsors and donors organized Fantasy Flight — and Alaska’s 14th year as the event’s flying sponsor. Kids oo-ed and ahh-ed when they spotted Alaska’s latest snowflake adorned Starbucks plane through the concourse windows. This is my one of my favorite things,” said Carole Scallon, a senior Alaska flight attendant who has been on every Alaska-hosted Fantasy Flight, “I love being able to help make the event special for these kids.” During the flight, everyone’s window shades remained closed (to keep the North Pole route a secret). Before we knew it, Santa’s Pilot (Captain Hrivnak) came back on the intercom to tell us Santa’s sleigh has been spotted on radar and we’d be going very fast, at “ludicrous speed,” to catch up to him so they could guide us to the North Pole. It feels so weird like I’m in a dream,” said Lucian as the plane touched the clouds. The “North Pole” When the plane’s front door finally opened, we were greeted by a horde of elves lining the stairway and walkway to a private hangar, which magically transformed into the “North Pole” for the night. Lucian, beamed with joy as he stepped off the plane, high fiving the elves as they welcomed us ‘home’ to the North Pole. He raced around the whimsical new world, checking out every corner as soon as the doors opened. Santa and Mrs. Claus welcomed guests, followed by lots of fun at craft tables, activity stations and an all-you-can-eat ice-cream bar. Mrs. Claus’s Kitchen was also there, with shelves stocked with decorated cookies, chocolate, cotton candy and other treats. Best of all, Santa surprised the kids with a giant bag of gifts they wished for, from pink Barbie Dream Campers and guitars to Robot Batman, Legos, Slime studios and more. Lucian was given a pair of radio control laser tag cars in his bag and said they’d be great for his brother, and declared the evening “the best night ever.” Noah Stiles, the 29-year-old North Pole DJ, named “Jamz,” recognized the excitement Lucien and the other kids were experiencing. He went to the North Pole on a Fantasy Flight when he was about 10 years old. I was convinced we’d landed at the North Pole,” he says, “And meeting Santa was exactly as I imagined.” Getting gifts of everything from Lincoln Logs to socks was a real treat, but so was the giant bag he was given to take away all his loot. “As a foster kid, you’re often given trash bags to move your stuff,” says Stiles. “The really well-made green bag I got became very special to me. I used it to move my belongings from placement to placement until I aged out of the foster program, and I still have it.” Each child received a special bag full of gifts from Santa. The North Pole also gave them boots, pajamas of their choice and more! The kids also got a pillow, blanket and stocking stuffed with goodies. When the evening winded down, Mrs. Claus gathered the children and the elves to read aloud her favorite storybook, The Polar Express, by Chris Van Allsburg, which tells the story of a boy who travels to the North Pole by train and learns the importance of believing. As one final gift (to nod to the story), each child received a large silver jingle bell from their elf. When the evening wrapped, and it was time for the kids to make their way back, the elves escorted their new little friends to the “Magic Transporter,” a decoratively foggy room made to look like a portal back to reality. Lucian exited the portal, bound for the awaiting bus. And just when we thought he wouldn’t look back, he ran up to the bus window as quick as he could to wave goodbye to Snowflake and me one more time. Both exhausted and filled with gratitude, we will forever be grateful knowing we helped deliver a memorable holiday for him—one he and the other children may never forget. “Notes” sure won’t forget the magic! ✨ — Fantasy Flight requires juggling thousands of details each year. This year, with COVID-19 top of mind, Alaska Airlines/Horizon Air and Northwest North Pole Adventures ensured all safety-protocols and precautions were met to ensure the safety of attendees.
Alaska Airlines announces new plans to open Lounge at San Francisco International Airport by summer 2021 April 8, 2021 Alaska Airlines 4 min read Share SAN FRANCISCO, April 8, 2021 /PRNewswire/ — Alaska Airlines guests will have the opportunity to relax in the new Alaska Lounge at San Francisco International Airport by late summer, as the airline announces updated plans for Bay Area travelers. Under this new plan, Alaska will move into the former American Airlines Admirals Club space in Terminal 2, enabling the airline to open a new lounge just as guests start to return to travel. "We’re always looking for ways to be more responsive to our guests and offer amenities that make travel more relaxing. SFO has been the top-requested Alaska Lounge location by our guests for years," said Sangita Woerner, Alaska Airlines’ senior vice president of marketing and guest experience. "So many people are dreaming of travel this year, so we want to open up our newest Alaska Lounge as quickly and efficiently as possible – and renovating this space in Terminal 2 allows us to do that." The announcement comes as Alaska Airlines continues to expand its presence in the Bay Area. Alaska now operates more than 80 daily flights out of the Bay Area (including SFO, San Jose and Oakland) and has more than 1,700 Bay Area-based employees. In June, Alaska will begin service to Anchorage and Bozeman, Montana, from SFO. Other recent service announcements include: Recently resumed service to Honolulu and Maui from SFO as of April 4 Resumed service to Los Cabos and Puerto Vallarta from SJC in early April New service to Missoula, Mont., from SJC starting in May When completed, this new lounge will be the second-largest of the Alaska Lounges at just under 10,000 sq. ft., behind Alaska’s flagship lounge in Seattle‘s North Satellite Terminal. This space is also centrally located in Terminal 2, with easy access to additional dining and shopping options for guests. The Alaska Lounge at SFO joins seven other lounge locations in the Alaska Airlines portfolio, in Seattle; Portland, Oregon; Los Angeles; New York – JFK; and Anchorage. The Lounge will include an espresso bar staffed by a trained barista, a full bar featuring complimentary local craft brews, West Coast wines and spirits and a wide selection of guest favorites like made-to-order pancakes, steel-cut oatmeal, fresh salads and hearty soups. "We’re thrilled to welcome the opening of the Alaska Lounge at SFO," said SFO Airport Director Ivar C. Satero. "As the recovery of air travel continues, travelers can look forward to more and more amenities at SFO. The Alaska Lounge offers a great way for people to relax, recharge, and enjoy the friendly service that they’re known for." When it opens, Alaska expects the Lounge to create 30 jobs in the Bay Area. More details and timing will be announced over the coming months. New Alaska Lounge membership pricingIn October 2021, Alaska Airlines will update its Lounge membership structure to give members more options and flexibility. Starting this fall, Alaska will offer two tiers for Lounge memberships: Alaska Lounge and Alaska Lounge Plus. With the standard Alaska Lounge membership, members will receive access to all Alaska Lounges they know and love when flying on any airline. With the optional addition of a Lounge Plus membership, members will also receive access to an extended network of partner airline lounges across the country when flying Alaska – including all American Airlines Admirals Clubs. Pricing will also be updated as follows, remaining as one of the best values for lounge membership in the industry: Alaska Lounge membership: $450 annually ($350 for Alaska Airlines MVP, MVP Gold and MVP Gold 75k members) Alaska Lounge Plus membership: $600 annually ($500 for Alaska Airlines MVP, MVP Gold and MVP Gold 75k members) New Lounge membership enrollments and renewals made before Alaska’s two-tier structure goes into effect in October will be grandfathered into an Alaska Lounge Plus membership for the year. As part of Alaska’s Next-Level Care, the airline continues to implement measures for the comfort and safety of guests in all Lounges. Alaska is limiting capacity, enhancing cleaning procedures, requiring face masks and adjusting food and beverage services. Updated information on Lounge hours, locations and availability can be found here. Alaska Lounges in Anchorage, Los Angeles, Portland, and Seattle Concourse D & N are now open About Alaska AirlinesAlaska Airlines and its regional partners serve more than 120 destinations across the United States and to Mexico, Canada and Costa Rica. The airline emphasizes Next-Level Care for its guests, along with providing low fares, award-winning customer service and sustainability efforts. On March 31, 2021, Alaska became the 14th member of oneworld. With the global alliance and Alaska Airlines’ additional partners, guests can travel to more than 1,000 destinations on more than 20 airlines while earning and redeeming miles on flights to locations around the world. Learn more about Alaska at newsroom.alaskaair.com and blog.alaskaair.com. Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK). SOURCE Alaska Airlines
A latte coffee recipes you’ll enjoy on the fly or at-home September 29, 2020 Alaska Airlines 4 min read Share While it still isn’t possible to cozy up in cafés, there are still *safe* ways to get your favorite cup of coffee—by either stopping by Alaska Airlines Lounges or making it yourself at home! Alaska Lounge Barista Naomi says her favorite drink to make is the Mocha because “they smell so good!” Brewing the perfect cup is all about sweetness, strength and temperature—and a perfectly sprinkled plane on top. Our favorite brew is Starbucks (of course), served on all our flights and in our Lounges. Currently, Alaska Lounges in Anchorage, Los Angeles, Portland, and Seattle Concourse D & N are open with guidelines in place to ensure your comfort and safety. Expect to see our commitment to Next-Level Care on your next visit. To celebrate International Coffee Day, we asked our Lounges for the recipes behind some of our favorite brews, check out the picks below: But first, here’s what you’ll need: Hot or cold water Coffee beans (grounded)—We brew our hometown favorite Starbucks coffee in our Lounges and onboard our aircraft. Milk—We offer half-n-half, 2%, non-fat, almond and soy. Syrup (optional)—We love the classics: Vanilla, Sugar-Free Vanilla, Cinnamon Dolce and Hazelnut. We also offer Chocolate, Caramel and Pumpkin Spice syrups. As we move into the holidays, we will add Peppermint too! Ice (if you’re going for an iced latte) Hot or iced Latte: Lattes are made with espresso, steamed milk and milk foam. Recipe 1) Add flavor (if any). If you’re feeling fall try pouring a dash (1 tbsp or so) of pumpkin spice syrup. 2) Steam milk — little bit of foam. 3) Pull shots. 4) Add 1 shot to cup. 5) Pour steamed milk. 6) Spoon about a little foam on top. 7) Pour in the ice (if making an iced latte) 8) Sprinkle on any toppings (if any). Americano An Americano is made by adding hot water to espresso. Recipe 1) Flavor first (if your heart desires) 2) Boil or start hot water. 3) Pull shots. 4) Add 1 shot (or desired amt.) to cup. 5) Fill rest with water. 6) For an iced americano, skip the hot water/go straight with cold and add ice at the end. If you have time, first add flavor then shots and let it sit in the fridge for 5-min then fill the rest with water. Cappuccino Caps are very similar to lattes, but have a greater percentage of foamed milk to steamed milk. Recipe 1) Add flavor (if desired). 2) Steam milk — extra foamy. 3) Pull shots. 4) Add shot(s) to cup. 5) Pour steamed milk. 6) Spoon about an inch of foam on top. Caramel Macchiato Macchiatos have no steamed milk added to the espresso, but a little cap of milk foam. Recipe 1) Two pumps vanilla. 2) Steam milk — extra foamy. 3) Pull shots. 4) Pour steamed milk (remember to leave room for shots). 5) Spoon about an inch of foam on top. 6) Add shot(s) to cup. 7) Swirl caramel sauce on top of foam. Mocha Simply put: the mocha is short for a “mocha latte” or a “caffe mocha,” which is just a regular latte with chocolate syrup added to it. Recipe 1) Two pumps of chocolate sauce. 2) Steam milk — little bit of foam. 3) Pull shots. 4) Add shot(s) to cup and stir with chocolate. 5) Pour steamed milk. 6) Spook about a little bit of foam on top. 7) Give it a quick stir. Espresso Espressos are packed with flavor, and the most concentrated form of coffee served in “shots.” Recipe 1) Pull shots. 2) Pour both into a little cup. Loose Leaf Tea Recipe 1) Add 2 scoops of tea to tea steeper. 2) 10 ounces of water. 3) Steep for 2 minutes. 4) Drain into mug. No matter where you are, we hope you enjoy a nice, relaxing cup of your favorite brew & to see you in the skies soon. Alaska Lounge Barista Michi A.
Alaska Airlines plans to start reopening Lounges Aug. 1 July 16, 2020 Alaska Airlines 3 min read Share We’re providing our guests with Next Level Care on board, at the airport and in our Lounges. We’ve made some changes to our Lounges to ensure your comfort and safety. Please continue to check back for updates as the situation evolves. Thank you for your patience, flexibility and understanding during this time. Locations & hours Currently, only our SEA D Concourse Lounge is open. Effective Aug. 1 we will be reopening our Lounges in ANC, PDX, LAX and SEA North Satellite. Our current hours are available on our locations and hours page. We’ll continue to update this page with any additional closures or changes to hours of operation. Cleaning + Safety Employees are taking temperature checks before starting each shift. We are limiting each location’s capacity based on local restrictions, which in most cities is currently 50%. Guests and employees are required to wear masks when not eating or drinking. Hand-sanitizing stations have been installed in multiple locations throughout each Lounge. Foot-pull door handles have been installed in each restroom. Our staff will be continuously cleaning each Lounge throughout the day. We will be replacing physical newspapers with complimentary online access to digital media while on our Lounge Wi-Fi. We have added signage to encourage social distancing and have removed seats at high-density areas. When checking-in, we request that you hold out your boarding pass to our staff to scan, rather than passing your phone or boarding pass to them. We have paused the use of fingerprint scanners. Food & beverage While self-service buffets are most likely a thing of the past, fresh food options will be available in locations where current local restrictions allow. Pre-packaged snacks will be available in all locations. You’ll see our team continuing to wear gloves and only pour drinks into clean glasses. Beer, wine and liquor selections will be reinstated as local authorities permit. We’ve removed free-standing water towers and instead encourage guests to ask for a clean glass or bring a water bottle that our barista would be happy to fill for you. Memberships This spring all guests with an active membership as of April 1, 2020, received a 6-month extension. Your digital membership card was updated in May. To access, open the Alaska Airlines mobile app, go to “Account,” then click “Alaska Lounge card.” We no longer send out physical membership cards, except upon request. To request a physical card, please email Alaska.Lounge@alaskaair.com with your Mileage Plan number.