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Meet Alaska’s social care team

Alaska-Airlines-social-care-team

Top row, left-to-right: Jake Reardon, Allen Waldo, Michael Roy, John Kim

Bottom row, left-to-right: Jordan Fletcher, Angel Lessard, Linnea Kiilsgaard, Andre Raden

You may not be able to pick them out of a crowd, but if you’ve ever tweeted at Alaska Airlines, chances are you’ve gotten travel tips from Linnea or football scores from Andre, help with a seat assignment from Michael or an answer to a pre-trip question from Jordan.

They’re part of Alaska’s social care team, a small-and-mighty group of customer care representatives listening to customers on Facebook and Twitter Monday-Friday 6 a.m. to 9 p.m. and Saturday 9 a.m. to 4 p.m. PST.

The team formed in August 2012, with a select group of customer care representatives with an interest in social media. They rotate shifts between answering questions on Twitter and Facebook and answering customer care phone calls.

The social care team works closely with Alaska’s social media marketing team: David Scotland, Alaska’s manager of search and social media, and Shannon Johnson, Alaska’s social media specialist. Together they plan content, strategy and promotions for Alaska’s social channels.

“I’ve learned so much about how useful social is since having my team assist customers on our social channels,” says Trudy Dobbins, Alaska’s manager of customer care. “Customers on Twitter and Facebook speak loudly. These sites are very powerful tools to get your voice heard and it’s important we’re there to listen and assist.”

And for those who want to be heard – @AlaskaAir is listening.

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Keys to the Sky scavenger hunt winners, answers revealed

Alaska Airlines keys to the sky winners

This week Alaska Airlines announced the order of 10 new 737-900ER aircraft to be added to our all-Boeing fleet. To celebrate, we chose five secret locations around Seattle and carefully crafted clues designed to inspire Seattle-area explorers to discover new corners of the city.

Our five grand-prize winners each received two roundtrip tickets anywhere Alaska flies from Seattle and the chance to test-drive our 737 flight simulator. Our five runners-up and their guest will be invited to join us on the delivery flight of a brand-new 737 next year.

Thanks to everyone who participated in the “Keys to the Sky” scavenger hunt, and congratulations to our winners!

Clues Revealed:

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How well do you know Seattle? Alaska’s Keys to the Sky scavenger hunt kicks off Friday

alaska-airlines-keys-to-the-sky

UPDATE: Keys to the Sky scavenger hunt winners, answers revealed

Calling all explorers – Alaska Airlines’ “Key’s to the Sky” Scavenger Hunt kicks off tomorrow morning.

Our clues will lead you all around Seattle and may even lead you to some new discoveries right in your own backyard.

Hint: they’ll be tricky, so you may want to choose your favorite adventure partner to tackle these clues.

Here’s how it works:

  1. Follow us on Twitter, or Instagram and keep your eyes peeled for clues starting at 6 a.m. PT this Friday, Oct. 10. We will post five clues that will lead to favorite local spots around Seattle and the Puget Sound. Hint: if your sleuthing leads you to a building, we’ll be waiting outside.
  2. Solve the clue and be the first person at each location and say “Seattle’s Airline” and you’ll land a test drive in our state-of-the-art Boeing 737 flight simulator — along with two round trip tickets from Seattle to any of Alaska’s more than 100 destinations in North America, including Mexico and Hawaii. We’ll post the next clue within one hour of announcing a location’s winner. Hint: once a winner has been announced, that clue is over. Make sure you’re watching Twitter and Instagram so you know when each clue has been solved.
  3. We aren’t stopping there. If you are the runner-up at any location, you’ll be invited to take a ride aboard a delivery flight on one of our new aircraft next year. With a special departure from Boeing Field, you’ll cruise around and see the Pacific Northwest like never before. Hint: you’ll know us when you see us.
  4. At the end of the day, we’ll be sharing all of our answered clues and photos of the winners right here at blog.alaskaair.com.

Don’t forget to share your progress as you go, by posting to Twitter and Instagram with the hashtag #seattlesairline.

Complete rules, terms and conditions.

2014: Alaska Airlines Returns to Los Cabos, Mexico

Alaska Airlines Los Cabos-based employees greet passengers on Alaska’s first commercial flight since Hurricane Odile hit on Sept. 14.

Alaska Airlines passengers on flight 236 received a special welcome when their plane landed in Los Cabos early this afternoon. They were met by a cheering crowd of about 100 people including two dozen Alaska Airlines employees, a mariachi band and tourism and government officials. The special flight marks Alaska’s return to Los Cabos after the region and airport were damaged by Hurricane Odile on Sept. 14.

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Alaska Airlines supports Chief Football Officer Russell Wilson in campaign against domestic violence

By Shaunta Hyde, Managing Director of Community Relations, Alaska Airlines

Every minute, 20 people are victims of physical violence by an intimate partner in the United States.

Today, Alaska Airlines joins our Chief Football Officer Russell Wilson in standing up and working to change that.

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What if you could test drive a 737? Alaska launches ‘Keys to the Sky’ scavenger hunt

alaska-airlines-keys-to-the-sky-scavenger-hunt

85,000 horsepower, zero to 60 in 8 seconds, best-in-class fuel economy … and five lucky people to sit behind the controls of a new Boeing 737 simulator.

Today, we are thrilled to announce the purchase of ten more Boeing 737-900 ER aircraft, which will soon join our fleet of the most fuel efficient aircraft of any airline in North America. To celebrate, Alaska Airlines announces a contest where you could see what it’s like to fly a 737.

Here’s how it works –

  1. Follow us on Twitter, or Instagram and keep your eyes peeled for clues starting at 6 a.m. PT this Friday, Oct. 10. We will post five hints that will lead to favorite local spots around Seattle and the Puget Sound.
  2. Solve the clue and be the first person at each location and say “Seattle’s Airline” and you’ll land a test drive in our state-of-the-art Boeing 737 flight simulator — along with two round trip tickets from Seattle to any of Alaska’s more than 100 destinations in North America, including Mexico and Hawaii. We’ll post the next clue within one hour of announcing a location’s winner.
  3. We aren’t stopping there. If you are the runner-up at any location, you’ll be invited to take a ride aboard a delivery flight on one of our new aircraft next year. With a special departure from Boeing Field, you’ll cruise around and see the Pacific Northwest like never before.

Don’t forget to share your progress as you go, by posting to Twitter and Instagram with the hashtag #seattlesairline.

Complete rules, terms and conditions.

Hint: follow both Twitter and Instagram for a better chance of figuring out the clues.

Destination Albuquerque: Southwestern style mingles easily with high-tech culture in New Mexico

abuquerque hot air balloons

By Eric Lucas, Alaska Airlines Magazine

It is the metropolitan center of an area whose civilization dates back thousands of years; its Old Town breathes 18th century frontier character; it is transected by the mid-20th century’s most famous road; yet Albuquerque’s modern public persona consists of an iconic image known around the world—colorful hot-air balloons rising in the desert.

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Local flavor: Alaska Airlines and Chateau Ste. Michelle partner to make wines fly

Alaska Airlines flight attendants take notes on Alaska’s new wine offerings at Chateau Ste. Michelle in Woodinville, Washington.

Alaska Airlines flight attendants take notes on Alaska’s new wine offerings at Chateau Ste. Michelle in Woodinville, Washington.

Deborah Chvila-Dols knows her wine. She and her husband are members of many wineries and travel to the country’s major wine events five to six times per year.

But what the 10-year Alaska Airlines flight attendant particularly loves is sharing that passion with the customers she meets onboard. That’s why she and fellow oenophile flight attendants have been so excited to share two new wines from local Washington winery Chateau Ste. Michelle with customers flying first class this fall.

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Ben’s wish: Boy going blind sees the northern lights and makes a lifetime of memories

Ben Pierce, of Dallas, is only 9, but after a trip to Alaska last week, he now has lifetime of visual memories.

Born premature, weighing just over a pound, Ben had suffered numerous setbacks in his young life, chief among them being the gradual loss of his eyesight due to scar tissue from surgery. His doctors coached him to put together a “visual wish list” of all the things he’d like to see, and Ben decided that, among other things, he wanted to see the northern lights.

On a trip to Dallas this spring, Alaska Airlines Capt. Chris Cice heard Ben’s story on the news and knew he had to help. A few weeks later, Cice and Alaska Airlines surprised Ben and his family with tickets to travel to Fairbanks – one of the best places in the world to see the northern lights.

Watch: ABC Alaska 13 journalist Ryan Overton’s report on the family’s unforgettable trip.

Alaska Airlines and Seattle Mariners present 1 million miles to make children’s wishes come true

By Shaunta Hyde, Managing Director of Community Relations, Alaska Air Group

Alaska Airlines’ Shaunta Hyde presents 1 million miles to Barry McConnell, Make-a-Wish Alaska and Washington chapter president and CEO, and Make-A-Wish board chair Mitch Hansen before a Mariners game on Friday, Sept. 26.
Alaska Airlines’ Shaunta Hyde presents 1 million miles to Barry McConnell, Make-a-Wish Alaska and Washington chapter president and CEO, and Make-A-Wish board chair Mitch Hansen before a Mariners game on Friday, Sept. 26.

Witnessing a child’s wish come true is one of life’s true joys. On Friday, I was humbled to present Make-A-Wish Alaska and Washington with a gift of 1 million miles so that more children can experience their heartfelt wishes. In partnership with the Seattle Mariners, Alaska Airlines has been accumulating miles for our local Make-A-Wish chapter each time a Mariner hits a homerun since 2010. The “Home Runs for Wishes” program receives 10,000 miles from Alaska for each home run, and 40,000 miles for a Mariner grand slam. This season has been an amazing one for the M’s, which means more miles for Make-A-Wish and more dreams turning into reality for children in our region.

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2014: Alaska Airlines to resume Los Cabos flying Oct. 8

Alaska Airlines will resume flying one daily roundtrip flight from Los Angeles to Los Cabos starting Oct. 8 following the recent announcement that Los Cabos International Airport will reopen. Tickets are now available for purchase at https://www.alaskaair.com/.

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2014: Alaska Airlines employees emerge as heroes after the hurricane in Los Cabos

Hurricane Odile was bad. The aftermath was even worse.

Amid the devastation and destruction, one bright spot was the response from Alaska Airlines employees who lent a hand when it was needed most.

In the week since the storm slammed into Los Cabos, people who were evacuated on Alaska’s humanitarian relief flights have started to share stories of gratitude for employees – on the ground and in the air – who went above and beyond.

“You have no idea what we went through – it was simply terrifying,” one traveler wrote in a post-flight survey. “Your staff was amazing – hugging us, comforting us, humoring us, and delighting us with supreme service. It wasn’t just one person, it was the entire staff.”

Through their heroic actions, employees showed the world what it means to say, “I am Alaska.”

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