UPDATE May 1, 2018: We have successfully moved to one reservation system – our biggest integration milestone. Also, we now have one airport brand, website, mobile app and call center. All of this work means our merger is now 75 percent complete.
UPDATE April 25, 2018: We’re making very good progress with our biggest integration milestone yet. We have transitioned all branding and signage to Alaska Airlines at the 29 airports served by both Alaska and Virgin America. Now when traveling, no matter where you’re flying or what type of plane you’re on, you’ll use Alaska’s website, mobile app, airport kiosks and call center. Plus, we now have one reservations system.
ORIGINAL STORY:
Over the last 18 months, we have been on a journey. At Alaska, we love journeys – to Hawaii, to Mexico, to Boston, to home. There’s excitement in the adventure. And even when there’s a little turbulence, we work hard to make yours a great experience – which is why we’re delighted to achieve a point in our integration with Virgin America when your travel with us will be more seamless, everywhere we fly.
As of April 25, you will:
- Check-in using one website (alaskaair.com).
- Use one mobile app (Alaska’s).
- Call one call center (Alaska’s).
- Look for Alaska flight numbers.
At the airport, check-in takes place at Alaska’s ticket counters and kiosks. Regardless of where you’re flying, you’ll head for Alaska gates.
On the night of April 24, we’ll complete physical changes at 29 airports around the U.S. and Mexico that are served by both Alaska and Virgin America. The only branding and signage will now be for Alaska Airlines. Signs and screens will all change to Alaska branding at curbside locations, lobbies, ticket counters, gates and baggage areas. While there will be some Virgin America painted aircraft still flying for a period of time after April 25, tickets will be sold only under the Alaska name.
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