Hawaiian Airlines Maintains On-Time Performance Record for 17th Consecutive Year

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HONOLULU – In a year that tested the airline industry, Hawaiian Airlines held on to its top spot as the nation’s most punctual carrier. For the 17th consecutive year, Hawaiian has enjoyed the best on-time performance record with 87.5 percent of its flights arriving on time last year, according to the U.S. Department of Transportation. Hawaii’s hometown airline began its on-time performance streak in 2004.

“I couldn’t be prouder of our team members for overcoming the most challenging year in our industry’s history to ensure our guests continued to enjoy our leading on-time reliability,” said Peter Ingram, president and CEO at Hawaiian Airlines. “My mahalo goes out to each member of our ‘ohana for their dedication to our guests during these exceptionally trying times.”

In 2020, as a result of suppressed demand and travel restrictions caused by the COVID-19 pandemic, Hawaiian operated a reduced flight network and suspended most of its international routes. As the state of Hawai‘i reopens for travel, Hawaiian has gradually resumed nonstop service connecting the islands with 16 U.S. gateway cities, more than any other airline, and restarted flights between Honolulu and Japan and South Korea. In March and April, Hawaiian will launch four new North America routes, including nonstop service between Honolulu and Austin, Ontario, Calif. and Orlando, as well as daily nonstop service between Long Beach and Maui.

The U.S. DOT's monthly Air Travel Consumer Report ranking the nation's 16 largest air carriers is available online at www.dot.gov/individuals/air-consumer/air-travel-consumer-reports.
 

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 92nd year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai‘i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Planting Seeds for Future Stewards of the Hawaiian Language

As Mahina ʻŌlelo Hawaiʻi (Hawaiian Language Month) comes to a close, our ‘ohana's celebrations are far from over – and they are extending beyond our aircraft and workplace. On Saturday, members of Team Kōkua, our employee volunteer group, helped mālama the ʻāina (care for the land) at Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

I ka moe ʻana aku o ko kākou Mahina ʻōlelo Hawaiʻi, ʻaʻole naʻe e pau ko kākou hoʻolauleʻa ʻana i ka nani o ka ʻōlelo – a ke puka aku nei ma waho o nā palena o ko mākou kahua hana a me nā mokulele kekahi. Ma ka Pōʻaono i hala, ua huli nā lima o Team Kōkua, ko mākou hui hana kaiāulu, i lalo e mālama ʻāina ai i Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

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Several Team Kōkua volunteers gathered beneath the Koʻolau Mountains at Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

 

“The language of our elders flourishes through engaging with one another, through breaking bread together and through eating traditional foods that bring energy to the body and spirit. Mahalo to Hawaiian Airlines for giving us occasion to rejuvenate the land. We say this with great aloha, joyful spirits, and thanks," said Kamehaʻililani Waiau, principal of Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

“E ola a ōhāhā mai ka ʻōlelo kūpuna ma o ka launa, ka pū paʻakai, ka hoʻāʻo ma nā ʻano a pau a me ka ʻai kuʻuna e hōʻikehu ai ke kino a me ka naʻau. Mahalo e ka Hui Mokulele ʻo Hawaiian ka hoʻoulu ʻana i ko mākou ʻiʻini e hoʻi hou i ka māla e kahukahu ai i ka honua kula e ola, e ulu, e wehi. Me ke aloha Kamakau a me ka naʻau piha hauʻoli mākou e hāpai ai ko mākou leo mahalo.” – Kamehaʻililani Waiau, Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

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Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School staff welcoming Team Kōkua with an oli (chant).

 

The 10-acre campus is nestled at the base of the humbling Koʻolau Mountain Range on Oʻahu’s Windward (eastern) side. There, hundreds of local young minds are molded through Hawaiian language and culture curricula. The immersion school is celebrated for weaving traditional and contemporary teaching to instill in children a strong cultural identity and sense of place. Students have become stewards of the language, in a sense, learning from innovative digital resources created by the school’s faculty and partners for language learning, including manomano, an online Hawaiian dictionary, and Lehulehu, a ʻōlelo Hawaiʻi puzzle app modeled after the popular game Words with Friends.

Aia ke noho hanohano maila ua kula nei i mua o ke alo o ʻIolekaʻa a me Keahiakahoe i Koʻolaupoko, Oʻahu ma luna o ka ʻāina he 10 mau ʻeka. Aia ma laila he haneli a ʻoi mau haumāna e aʻo nei ma o ka ʻōlelo Hawaiʻi i nā mea Hawaiʻi. ʻO ka waiwai o ia ʻōnaehana aʻo, ʻo ia hoʻi ka wili pū ʻia ʻana o nā mea o ke au nei a me ko ke au i hala i paʻa mai ai ke kahua o nā haumāna. A i mea hoʻi e hoʻokuluma ʻia ai ka ʻōlelo, ua haku ko ke kula i mau ʻenehana hou no ka poʻe haumāna a me ke kaiāulu, e laʻa me manomano, he puke wehewehe pūnaewele, a me Lehulehu, he pāʻani i ʻano like me ka pāʻani ʻo Words with Friends.

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Team Kōkua helped clear overgrowth in the school's māla (garden) to make way for native plants.

 

"Ke Kula ʻo Samuel M. Kamakau rises above the call of duty to its students, and views it as their kuleana (responsibility) to serve the community through innovation both in and out of the classroom,” said Debbie Nakanelua-Richards, director of community and cultural relations at Hawaiian Airlines. “From creating digital Hawaiian language resources to publishing books for their students, the school’s work for ʻōlelo Hawaiʻi is only the surface of what they do. They continue to teach how others can apply native Hawaiian thinking and a sense of place for those who call Hawaiʻi home."

“Kūlia ko Ke Kula ʻo Samuel M. Kamakau i ka nuʻu no ka pono o ko lākou poʻe haumāna, a i ka manawa hoʻokahi lākou e mālama aku nei i ko lākou kuleana i ke kaiāulu ma o ka noke mau i ka haku mea hou ʻana i loko, a i waho hoʻi o ka lumi papa,” wahi a Debbie Nakanelua-Richards, kuhina o ke keʻena kaiāulu a me ke kuʻuna ma ka Hui Mokulele ʻo Hawaiian. “Mai ka haku ʻana i mau ʻenehana ʻōlelo Hawaiʻi, a hiki i ka pāniki ʻana aku i nā puke no ka poʻe haumāna, ʻo ka ʻōlelo Hawaiʻi kekahi hakina wale nō o kā lākou hana e lawelawe nei. Oi noke mau lākou i ke aʻo aku i nā kānaka like ʻole e pili ana i ke kuanaʻike Hawaiʻi a me ke aloha ʻāina no ko kākou home.”

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A Team Kōkua volunteer learning about the plants that will make up the school's māla.

 

Twelve Hawaiian Airlines volunteers, including two fluent ʻōlelo Hawaiʻi speakers, pulled weeds from the school’s gardens and helped plant native trees and medicinal shrubs, such as naʻu (gardenia), aʻaliʻi and ti. Throughout the day, they were also encouraged to use basic ʻōlelo Hawaiʻi phrases, like “Naʻu e hana (I will do it)" and “He aha kēia/kēla (What is this/that?)", taught in our Ke Kumu: Papa ʻŌlelo Hawaiʻi (The Source: Hawaiian Language Class), a free, virtual learning opportunity offered to all employees and retirees.

Ua komo he 12 mau mea hana kaiāulu (aia hoʻi 2 mau kānaka i wali ka ʻōlelo Hawaiʻi iā lāua) mai loko mai o ka Hui Mokulele ʻo Hawaiian i ka waele nāhelehele i nā māla o ke kula, a me ke kanu ʻana i nā lāʻau lapaʻau. ʻO ka nāʻū, ʻo ka ʻaʻaliʻi, me ka lāʻī kekahi o nā mea kanu i kanu ʻia ma laila. No ka lā holoʻokoʻa, paipai ʻia nā limahana e hoʻohana i ka ʻōlelo Hawaiʻi e laʻa me “Naʻu e hana” a me, “He aha kēlā?” e like ma ka mea i aʻo ʻia ma Ke Kumu: Papa ʻŌlelo Hawaiʻi, he papa ʻōlelo Hawaiʻi pūnaewele hoʻi i hoʻolako ʻia no nā limahana a me nā mea līkaia o ka Hui Mokulele ʻo Hawaiian.

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Volunteers planted young ti plants, a symbol of good fortune in Hawaiian culture, in the heart of the school's campus.

 

"It was a dream come true to see Team Kōkua and Ke Kula ʻo Samuel M. Kamakau’s ʻōlelo Hawaiʻi warriors working so closely together,” said Mathew “Manakō” Tanaka, senior specialist of cultural and community relations, who attended the volunteer event and taught the recent Ke Kumu class. “To be in the presence of those who have dedicated their lives to the preservation of the language was humbling, and to see my friends participating in the cause while clearing overgrowth made me even more proud to be a part of Hawaiian Airlines.” 

“Me he kō ʻana ia o ka moemoeā i ka ʻike ʻana i ko Team Kōkua me ko Ke Kula ʻo Samuel M. Kamakau mau koa ʻōlelo Hawaiʻi e pūpūkahi ana i ka holomua,” wahi a Mathew “Manakō” Tanaka, laekahi keʻena kaiāulu a kuʻuna, he mea hana kaiāulu hoʻi nāna i aʻo i nā papa Ke Kumu. “Haʻahaʻa i ka nohona i ke alo o nā kānaka na lākou e kiaʻi nei i ko kākou ʻōlelo Hawaiʻi, a i ke ʻike ʻana i nā hoa hana e komo piha ʻana i ka hana, hū aʻela ka haʻaheo no kaʻu ʻoihana ma ka Hui Mokulele ʻo Hawaiian.”

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Jamie Pirkl was among several volunteers learning and encouraged to use ʻōlelo Hawaiʻi when offering to complete a job.

 

"I’m not a native ʻōlelo Hawai’i speaker, so it was very humbling and such an enriching experience for me to be so immersed in it,” said Jamie Pirkl, systems lead for revenue management systems and Team Kōkua volunteer. “This volunteer event has inspired me to take my learnings of ʻōlelo hawai’i further, and helped give me the courage to just ‘a’a i ka ‘ōlelo! (try speaking!) It is our responsibility as kama’āina (residents) that we at least try to learn the language and culture of where we live.”

“ʻAʻole au i mākaukau loa ma ka ʻōlelo Hawaiʻi, no laila ua haʻahaʻa a kūpaianaha hoʻi au i ke komo piha ʻana i ka ʻōlelo,” wahi a Jamie Pirkl, he alakaʻi mālama kālā loaʻa a mea hana kaiāulu no Team Kōkua. “Ua komo ihola ka ʻiʻini i loko oʻu e hoʻonui aʻe i ke aʻo ʻōlelo Hawaiʻi ʻana ma muli o kēia hana kaiāulu ʻana, a mākaukau ihola i ka ʻaʻa wale ʻana i ka ʻōlelo! ʻO ko kākou kamaʻāina kuleana ia ʻo ka huli i ka ʻōlelo a me nā loina o ko kākou ʻāina e noho nei.”


Manaʻo readers can support Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School’s efforts by purchasing any item from the Keola Rapozo x Hawaiian Airlines Mahina ‘Ōlelo Hawai‘i Collection, available on our airline’s online logo store.

Keola Rapozo x Hawaiian Airlines: Designing Through A Cultural Lens

In navigating his creative brainstorms, local designer Keola Nakaʻahiki Rapozo says tapping into a Hawaiian mindset is like following a compass. For Rapozo, the co-founder of Hawaiʻi brand FITTED, thinking Hawaiian means reconnecting to a mainframe rooted in culture, language and perspective. In looking through this lens, Rapozo envisioned the word ōhāhā, the focus of his latest collaboration with our airline in celebrating Mahina ʻŌlelo Hawaiʻi (Hawaiian Language Month). 

Ōhāhā, meaning flourishing, fully developed and healthy, stemmed from Rapozo’s commitment to designing with a sense of place and perpetuating ʻōlelo Hawaiʻi – starting inside his home. A native Hawaiian raised in a predominantly blue-collar community on Oʻahu, Rapozo didn’t grow up with the language.

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Rapozo pictured in our Honolulu headquarters with select items from our Mahina ʻŌlelo Hawaiʻi collection.

“I was very much immersed in Hawaiian culture growing up, but back then [in the 1980s and 90s] things were different,” Rapozo said. “We weren’t encouraged to learn ʻōlelo Hawaiʻi, but cultural practices, like dancing hula, farming and working with kalo (taro) were very apparent. At that time, nobody was teaching ʻōlelo Hawaiʻi. For someone to speak back then, at least in my experience, was rare.” 

Years later, Rapozo marveled at the reintroduction of ʻōlelo Hawaiʻi in public schools (done at the helm of the Hawaiian revitalization movement). “I thought it was brilliant that the native Hawaiian community was establishing all-Hawaiian speaking schools," he said. "I knew that if I ever had a child, I was going to commit to teaching them the language.”

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Rapozo with his ʻohana holding a kalo (taro) plant pulled from their māla (garden).

 

Today, Rapozo and his wife have two daughters, ages 3 and 9, who attend Ke Kula Kaiapuni ʻO Ānuenuea K-12 Hawaiian language immersion public school. But for him, language is just the start. “I want my children at some point to be able to think Hawaiian, which is a different thing than speaking Hawaiian,” he said. “If I can get my daughters to learn how to look at things through a Hawaiian lens first, I think that will be incredibly beneficial in any aspect of their lives.”


Have time to learn a new moʻolelo (story)? Keola Rapozo shared one of his favorites that inspires his work every day and highlights how one can think Hawaiian.


“Ōhāhā is a Hawaiian word that describes being full, and my interpretation of it is, ‘How do I apply ōhāhā, fullness, to my own life?’ I want to give my daughters confidence, set them up for success and use culture and language to understand the world," he said. "There’s a Hawaiian proverb that says, ‘I ka 'ōlelo nō ke ola, i ka 'ōlelo nō ka make,’ or ‘In language there’s life, and in language there’s death.’ Words are powerful, and we can choose how to use our language. For me, I’m using my language and layering it with my interpretation of ōhāhā to build kiʻi (imagery); to share moʻolelo (stories) through kiʻi; to leave this space better for my daughters and the next person.”

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Photo credit: Mark Kushimi
Rapozo at his work studio in Honolulu where he conceptualizes his cultural and island-inspired designs.

 

This is not our first collaboration with Rapozo, who is best known for spearheading streetwear fashion of headwear and apparel inspired by Honolulu’s urban scene. In 2011, we tapped Rapozo to create Hawaiian patterns and branding during a major renovation of our corporate headquarters. In 2015, he partnered with POW! WOW! Hawaiʻi in the painting of murals that adorned our Honolulu ground service vehicles.

 

 

“This [Hawaiian's corporate headquarters] is a very endearing place for me,” Rapozo shared. “Working on the initial project with Hawaiian Airlines opened up a beautiful, long-lasting relationship between our companies. It’s been fruitful for me and for FITTED, which opened up our portfolio of client work. I’ve learned a lot through this partnership. I’ve been fortunate to consult on Hawaiian’s uniform projects, cabin designs, service truck projects, branding, etc., and always felt that Hawaiian valued my perspective.”


The Keola Rapozo x Hawaiian Airlines Mahina ‘Ōlelo Hawai‘i Collection is available at our airline’s online logo store. Proceeds from the collection will go to Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School, a language immersion school on Oʻahu’s windward (eastern) side that teaches and shares ʻōlelo Hawaiʻi through traditional and contemporary methods. Sales will also benefit the school's innovation projects, including manomano, an online Hawaiian dictionary, and the creation of Lehulehu, a ʻōlelo Hawaiʻi puzzle app modeled after the popular game Words with Friends.

Thumbnail photo credit: Mark Kushimi

Rai Adair is a dancer, voracious reader, world traveler—and in Alaska’s new TV commercial

Rai Adair’s mom knew her daughter would be a force of nature. On Rai’s third birthday, her mom signed her up for ballet classes to burn off her outrageous energy. Adair, now a Seattle-based flight attendant, danced as a toddler through her elementary years and into her teens, taking as many new classes she could get her toes in, ultimately culminating in a Bachelor of Fine Arts in Dance from Ohio State University.

Rai Adair began her career with Aer Lingus, based in Ireland, then later with Horizon Air, Alaska’s regional airline, and joined Alaska Airlines in 2011.

Adair’s love of dance took a back seat as she transitioned to a flight attendant. She began her career with Aer Lingus, based in Ireland, then later with Horizon Air, Alaska’s regional airline, and joined Alaska Airlines in 2011. It was at Alaska where she discovered a way to combine her passion and profession—becoming a leader of Alaska’s Flight Attendant Drill Team.

Alaska’s drill team is a grassroots effort, made up of 30 flight attendants, and is maintained by employee volunteers. The team participates (pre-COVID) in company events throughout the year across our network—practicing during layovers and coming together to put on amazing performances to represent Alaska!

“Dancing releases endorphins reduces stress and puts a smile on everyone’s face—even under a mask,” Adair says. “One of the best things about leading the drill team has been the opportunity to get to know my fellow flight attendants and other Alaska employees.”

Alaska’s Drill Team at the Torchlight Parade in Seattle, WA in 2019.

Dancing for safety

While 2020 and the pandemic meant the drill team couldn’t have its normal parades to rehearse for, Adair was able to stretch her creative muscles as a featured employee in a recent Alaska’s Safety Dance commercial.

“It was a little bit like getting the old gang back together,” Adair said. But as much fun as shooting the commercial was, Adair takes safety very seriously. Her focus each flight is enforcing our mask policy. “I want everyone on my flights to leave feeling safe,” she said.

Studies have shown the risk of air travel is low with the combination of mask wearing, diligent cleaning protocols and advanced filtration systems used on Alaska’s aircraft.

Books are a window to travel.

Adair enjoys sharing travel tips, often telling guests what they should see and do in different cities, and how a good book can help.

“My mother was a librarian, so I’ve loved books my whole life,” Adair says. She eschews travel guides and dives into fictional novels set in unique destinations. “Fiction can give you a taste of the spirit of the place that makes it even more fun to explore when you get there.”

Adair highly recommends getting lost—on purpose. She says the pandemic has made it harder to do that, but not impossible. It just takes a bit more planning, she says, like always having a blanket in her suitcase to set up an impromptu socially distanced picnic in a park.

“On layovers, I take the whole day to get lost and really explore and find my way around–eating local food and finding cool shops and experiences along the way,” Adair says.

Sharing the love.

Adair’s own backyard provides inspiration for her wanderlust. Adair lives in Capitol Hill in Seattle. When unrest broke out in the city last June, and news reports filled her phone, she set out on foot, visiting Cal Anderson Park. She documented her outing on social media. There was a group giving out free food and water with a sign that said, “Kindness is our currency.” There was a community clinic in a truck. There were artists painting. There was a homeless man walking around talking to himself, and someone gave him a sandwich. And there was a selfie of Adair with an ice cream cone. Unlike what many headlines showed, there were plenty of moments of goodness too.

Adair enjoying sunshine—and social distancing—in Seattle, WA.

“I found a lot of like-minded people who wanted to find community-based solutions to the problems that our city is facing. I posted on Facebook and Instagram in the hopes that, in some small way, my own ground view of the situation would lead my friends and family to know the truth,” Adair says.

She says she is continually inspired by her fellow employees.

“Everywhere you look, you can find Alaska employees sharing their knowledge, creating community gathering spaces, and donating their time, energy, and money to causes all over the U.S. and the world. I love how awesome my coworkers are,” said Adair.

Adair in 2019.

If you’ve seen Adair in Alaska’s latest commercial, she has a dance tutorial for you to learn Alaska’s Safety Dance. See Adair’s dance lesson here.

Winter weather continues in Texas, mid-Atlantic and Northeast regions—check your flight status before going to the airport

February 17, 2021

Update 9 a.m.

Winter weather continues to impact airports in Texas, the mid-Atlantic and Northeast regions. Conditions continue to be a challenge as ground crews work to clear snow and ice from our airplanes, though warmer weather is in the forecast. Guests should expect delays or cancellations and check the status of their flight before heading to impacted airports.

If your travel is affected, you should be notified via email or on Alaska’s mobile app if your flight(s) are canceled or delayed. We are also offering a flexible travel policy for those who would like to change their travel. 

Thanks again to all of our guests who worked with us on not-so-great travel days recently.


Winter weather impacting flights in Texas, mid-Atlantic and Northeast regions—check your flight status before going to the airport

February 16, 2021

Update 2 p.m.

Winter weather continues to impact many regions in the U.S. today, including: Texas, other parts of the South, the mid-Atlantic and the Northeast regions. Alaska, Horizon and SkyWest have canceled at least 25 flights today to impacted airports. More cancellations could occur in these locations tomorrow, weather permitting. 

In Texas, Houston’s George Bush Intercontinental Airport will remain closed until at least 8 p.m. CST today. Crews are still working to clear thick patches of ice off of the airfield. Passengers are asked to refrain from coming to the airport. The heavy snow and ice throughout the state overnight has also resulted in cancellations to and from airports in Austin, Dallas and San Antonio with the exception of El Paso.

Our guests are being notified if their flights are canceled or delayed. We’re also offering a flexible travel policy for those who would like to change their travel. We encourage guests to check their flight status before heading to the airport in impacted locations.  

We appreciate the cooperation and understanding of our guests as we navigate through the wintery weather and will continue to closely monitor the forecasts and update you as more information becomes available.


Update 9 a.m.

Severe, record-breaking winter weather continues to impact a large swath of the nation today: across Texas, other parts of the South, the mid-Atlantic region and the Northeast. Alaska, Horizon and SkyWest have canceled at least 25 flights today to impacted airports.

In Texas, Houston’s George Bush Intercontinental Airport will remain closed until at least 4 p.m. CST today. Ground crews are working tirelessly to have the airfield back in service. Passengers are asked to refrain from coming to the airport.The heavy snow and ice throughout the state overnight has also resulted in cancellations to and from airports in Austin, Dallas and San Antonio.


Winter weather affecting airports in Texas and Oregon—check your flight status before going to the airport

February 15, 2021

Update 2 p.m.

George Bush Intercontinental Airport in Houston, TX will remain closed until at least 1 p.m. Tuesday Feb 16. Passengers are asked to refrain from coming to the airport. The unexpected accumulation of snow and ice throughout the state overnight has also resulted in cancellations to and from airports in Austin, Dallas and San Antonio.

In Portland, conditions continue to be a challenge as ground crews work to clear snow and ice from our airplanes, though warmer weather is in the forecast. 


Updated 11 a.m.

Winter storm triggers shutdown in Houston, cancellations in Austin, Dallas, San Antonio

Winter weather continues its wrath on the nation Monday, this time, dropping heavy snow and ice across Texas. Several cities in the Lone Star are experiencing record breaking snowfalls and fierce temperature lows. The unexpected accumulation of snow and ice throughout the state overnight has shut down Houston Airport and resulted in cancellations to and from airports in Austin, Dallas and San Antonio.

“Snow and ice of this magnitude is extremely rare for Texas and the airports just don’t have the infrastructure to handle extreme weather like this,” said Todd Sproul, vice president of system operations at Alaska Airlines. “Coming off of a tumultuous weekend in the Pacific Northwest due to snow and ice, we recognize the obstacles our travelers are facing right now. Safety remains our top priority and we are doing everything possible to get travelers on their way.”

In Portland, guests should expect some flight delays and cancelations in and out of PDX until this afternoon, as ground crews work to clear snow and ice from our airplanes.

What to do if you’re traveling to/from Texas or Oregon:

  • Guests will be notified of any cancellations and their travel rescheduled via email or the Alaska Airlines app.
  • Travelers flying to or from these destinations should check the status of their flights before heading to the airport.
  • Impacted guests may change their travel plans, without incurring a change fee.

February 14, 2021

Update 5 p.m.

We’re starting to see improvements in Seattle as snowfall has turned into a rain/snow mix, which we can expect until early tomorrow morning. In Portland, we still have a significantly reduced number of departures in and out of PDX due to the freezing rain in the forecast for the rest of the evening. This is to help us ease congestion and with deicing efficiency.

Currently, our contact centers are experiencing longer than normal call wait times—thank you for your patience. To save some time, we encourage you to take advantage of our online change/cancellation options. While the weather seems to be improving, if you are traveling tomorrow, we recommend checking your flight status online before heading to the airport just to be on the safe side! 


Update 2 p.m.

Alaska Airlines continues to respond to inclement weather in the Pacific Northwest. Conditions in both Seattle and Portland continue to be a challenge though warmer weather is in the forecast.

What to do if you’re traveling to/from Sea-Tac or Portland:

  • Check your flight status online to see if your flight is impacted, before heading to the airport. 270 Alaska and Horizon flights have been cancelled today to help ease congestion and with deicing efficiency.
  • If your flight has been Impacted you should be notified via email or on our mobile app of any cancellations and travel rescheduled.
  • If you don’t have to travel today, consider changing your ticket on alaskaair.com. We’re waiving change fees and offering full refunds.
  • Be safe. If your flight hasn’t been canceled, leave extra time to drive to the airport.

Operation summary: 

  • In Portland, we’ve significantly reduced the number of departures in and out of PDX due to the freezing rain in the forecast for the rest of the day. 
  • In Seattle, departures were reduced until noon Pacific time. We are running a relatively normal schedule for the day due to those proactive changes but guests should expect delays.

Update 10 a.m.

Alaska Airlines continues to respond to ongoing snowfall at its largest hubs. Due to overnight snow and freezing rain, we’ve canceled more than 250 Alaska and Horizon flights to help ease congestion and allow deicing operations to run more efficiently. In anticipation of additional cancellations this afternoon, guests can change or cancel flights at no additional cost with our flexible travel policy. We appreciate the patience of our guests during this difficult travel day and are everything we can to get all of our customers to their destinations while operating safely.

Operation update:

  • In Portland, we’ve significantly reduced the number of departures we’re allowing per hour in and out of PDX. We’re only allowing a limited number of flights to depart per hour, until at least noon, Pacific time.
  • In Seattle, departures have been reduced until at least noon Pacific time. We’re continuing to monitor flights this morning in and out of SEA.

We are closely monitoring the expected forecast, evaluating the flight schedule, and factoring in how much air traffic SEA and PDX can handle with limited visibility and deicing requirements to operate safely. We will continue to evaluate the schedule and evolving weather conditions. Impacted guests will be notified of any cancellations and their travel rescheduled.


Major snowstorms impacting Seattle and Portland—check your flight status before going to the airport

February 13, 2021

Update 3:30 p.m. — An update was made at 5:30 p.m. about Portland operation, see bullet. 

To help our guests impacted by winter weather in Seattle and Portland, Alaska is making it easier to change your trip with our peace of mind waiver that waives fare differences on top of zero change/cancel fees.

Please know our contact centers are experiencing hold times of more than four hours. We appreciate the patience of our guests during this difficult travel day and are everything we can to get all of our customers to their destinations while operating safely.

Heading into Sunday, another round of snow and winter weather is expected. We will be keeping a close eye on the weather system and will cancel flights as needed as safety is our number one priority. Impacted guests will be notified and their travel rescheduled. Guests should check the status of their flight prior to heading to the airport as many flights have been delayed or canceled.

Here’s what you can expect this evening:

  • In Portland, we are running a limited operation this afternoon. We will pause all operations again this evening around 6 p.m. Pacific time due to freezing rain in the forecast.
  • Inbound and outbound operations in Seattle have been reduced to a limited operation.

Update 12:50 p.m.

Photo of a Horizon Air aircraft getting deiced at Portland International Airport.

As of 12:15 p.m. Pacific time, we’ve canceled around 400 flights due to winter weather in the Pacific Northwest. Our call centers are experiencing hold times of more than five hours. We appreciate the patience of our guests during this difficult travel day and are everything we can to get all of our customers to their destinations while operating safely.

Here’s what we know this afternoon:

  • In Portland, we hope to begin running a limited operation this afternoon. It’s likely we will pause all operations again this evening due to more winter weather in the forecast.
  • Inbound operations in Seattle are still being paused due to inclement weather and outbound operations out of Seattle have been reduced to a limited operation.
  • In both locations, our teams are working safely and efficiently to clear snow and deice aircraft.  
  • Guests are being notified if their flight is canceled. We’re also offering a flexible travel policy for those who would like to change their flights. 
  • Guests should check the status of their flight prior to heading to the airport as many flights have been delayed or canceled. Flights throughout the system, including those outside of Portland and Seattle, are being impacted.

Update 10 a.m.

Heavy winter storms hit the Pacific Northwest overnight. Roughly 6 to 10 inches of snow fell Friday evening and the wintery weather continues in the Seattle and Portland metro areas, reports the National Weather Service. 

As of 10 a.m. Pacific time, more than 200 Alaska Airlines flights into and out of Seattle and Portland have been canceled. More snow is expected in both locations throughout the day.  In Seattle, a temporary pause of the operation is in effect until 11 a.m. Pacific time. Our operations in Portland remain limited until further notice due to unsafe conditions at the airport, such as freezing rain. 

Our guests are being notified if their flight is canceled. We’re also offering a flexible travel policy for those who would like to change their flights. We encourage guests to monitor their flight status before heading to the airport on alaskaair.com or our mobile app.

Visit Alaska for wide open spaces and the Northern lights

Alaska is an extraordinarily beautiful place, with magnificent scenery and wildlife—and lots of wide open spaces to explore. Whether you are coming to see Alaska’s glorious glaciers, mountains or rivers or to experience world wonders like the northern lights, we’re sure a trip to Alaska will live up to your wildest dreams.

“We’ve been social distancing in Alaska for years.” — Scott Habberstad, resident of Alaska for 45 years.

As the least densely populated state in the U.S. (nearly 734,000 residents, over 660,000 square miles of land), Alaska is the perfect place for social distancing. Many Alaskans enjoy living there simply to “get off the grid” and many travelers, especially in 2021, are seeking and planning to visit to do the same.

Denali National Park and Preserve, United States

Because Alaska’s so big, it’s divided into five parts—Arctic, Interior, Southwest, Southcentral and Inside Passage—but don’t be overwhelmed, Alaska’s tourism website has many helpful tips and travel guides.

Alaska Gov. Mike Dunleavy and residents want to welcome visitors back in 2021 to roam big, wander wild and discover more.

Discover wide open spaces:

  • You can fly to the state’s largest city, Anchorage, and find yourself in the middle of the nearly 500,000-acre Chugach State Park within 30 minutes.
  • Alaska’s state capitol, Juneau, is also set within one of the largest intact rainforests in the world forest—16.7-million-acres to be exact!
  • Fairbanks, the largest city in Alaska’s Interior, is the gateway to the Arctic, including the Arctic National Wildlife Refuge and the Gates of the Arctic National Park & Preserve.

Train ride going from Seward to Anchorage, Alaska.

So you might be wondering, when it is safe to travel again, and what are the current COVID restrictions? Alaska has been focused on welcoming visitors to safely enjoy all the state has to offer. While not required, we encourage guests to arrive with a negative COVID test from our testing partners or be tested for (free) in one of the airports in Alaska. Before you go, we also recommend checking out the latest health and safety advisories for traveling to and within Alaska.

You can find even more information on what to explore by visiting the cities map or parks map and more inspo here—the possibilities are endless. And while Alaska & Alaska Airlines hope that the end of the pandemic is near, we hope you choose to social distance in Alaska for many years to come!

Book now. Mask up. Let’s Go!

*Some restrictions may apply to the Northern Lights fare sale.

Communicating Culture Through Language and Storytelling

Since childhood, ʻōlelo Hawaiʻi (Hawaiian language) has served as a guiding compass for ʻIwalani Kūaliʻi Kahoʻohanohano, senior specialist of internal communications at Hawaiian Airlines. Raised in Hilo on the Island of Hawaiʻi, Kahoʻohanohano grew up surrounded by ʻohana (family), hoaloha (friends), and kumu (teachers) in the native Hawaiian community who gifted her a language that continues to shape her understanding of the world. 

Now 30 years old, Kahoʻohanohano is known as one of Hawaiian Airlines’ core storytellers, with ʻōlelo Hawaiʻi and Hawaiian culture as her work pillars. For several years, she has produced digital and editorial content highlighting our employees’ dedication to welcoming our guests, sharing warm and authentic Hawaiian experiences, and perpetuating company values, including lōkahi (unity), mālama (care), poʻokela (excellence), and hoʻokipa (hospitality). 

In continuing our celebration of mahina ʻōlelo Hawaiʻi on Manaʻo, we sat down with Kahoʻohanohano to learn about her approach to sharing ʻōlelo Hawaiʻi with others. To read more blog stories in the series or about past ʻōlelo Hawaiʻi initiatives at Hawaiian Airlines, click here

Manaʻo readers can also visit our Instagram channel and participate in our weekly social media sweepstakes, which encourage followers to learn ʻōlelo Hawaiʻi from employee-created videos for a chance to win a prize.


Meet ʻIwalani Kūaliʻi Kahoʻohanohano

Can you share the moʻōlelo (story) about your experience with ʻōlelo Hawaiʻi?

Ma koʻu wā kamaliʻi i komo ai māua ʻo koʻu makuahine i ke aukahi hoʻōla ʻōlelo Hawaiʻi ma o ka ʻAha Pūnana Leo a me ke Kula Kaiapuni ʻo Keaukaha. He limahana ʻo ia ma ia manawa a he haumana papa mālaaʻo au, a ʻoiai he mea nui ka pilina ʻohana i ke ola maoli o ka ʻōlelo Hawaiʻi ma waho o nā lumipapa a i waena o ke kaiāulu, ua aʻo like māua ʻo koʻu makuahine, a pēlā nō i aʻo ai koʻu kaikunāne iā ia i komo i ka Pūnana Leo o Hilo kekahi. E like me ka hapanui o nā ʻohana Hawaiʻi, ʻaʻole i ʻōlelo ʻia ka ʻōlelo Hawaiʻi ma koʻu ʻohana no ʻelua hanauna. Nui koʻu mahalo i koʻu makuahine no kona hoʻoholo ʻana e aʻo mākou i ko kākou ʻōlelo Makuahine o Hawaiʻi nei.

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A photo of Kahoʻohanohano and her mother taken after a show-and-tell hula performance at her preschool.

My Hawaiian language journey started when I was in kindergarten. My mother enrolled me at Ke Kula Kaiapuni ʻo Keaukaha (a Hawaiian immersion school) when she became employed by the ʻAha Pūnana Leo, the entity spearheading the Hawaiian language revitalization movement. At the core of its vision of "e ola ka ʻōlelo Hawaiʻi – the Hawaiian language shall live," is a mission to incorporate family engagement into the education model to normalize the Hawaiian language beyond the classroom. I was fortunate to learn alongside my mother and later my brother, who attended Pūnana Leo o Hilo (a Hawaiian immersion preschool). Like most families in Hawaiʻi, mine didn't speak the Hawaiian language for two generations. My mother's commitment to revive a lost language is why we know the mother tongue of our Hawaiʻi, and for that, I am super appreciative.

How has the language resonated with you growing up, and how does it continue to influence your life?

ʻO ka ʻōlelo Hawaiʻi kekahi ʻano e Hawaiʻi ai ka Hawaiʻi. Ua pōmaikaʻi au i ka hiki ke aʻo i ka ʻōlelo o koʻu mau kūpuna ʻoiai ma o ka ʻōlelo au i aʻo i koʻu kuleana – ʻo wai au, no hea mai au a me ke ʻano e hoʻihoʻi ai au i koʻu ʻohana, keu hoʻi ke aukahi a me nā kaiāulu e pili pū ana iaʻu. He mea ka ʻōlelo a me ia mau hiʻohiʻona a pau ona i kūikawā i ko Hawaiʻi nei a noʻu ponoʻī iho nō, he mea ia e alakaʻi ana iaʻu ma koʻu ola, ma nā hana a pau aʻu e hana ai. Ua hiki nō ke paʻa ia ʻike nei ma o nā ʻano like ʻole ʻē aʻe, eia naʻe, ʻo ka ʻōlelo Hawaiʻi koʻu kahua a ma muli o kēlā e paʻa ai au ma ke kuanaʻike, ka lawena, ka ʻike kuʻuna a me ka pili ʻuhane he Hawaiʻi. ʻO ka ʻōlelo Hawaiʻi ka mea e hoʻopili ana iaʻu i nā pōʻaiapili a pau e pono ai au ma ke ʻano he kanaka.

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Kahoʻohanohano drying freshly caught fish at her ʻohana's hale (house) in Hilo. Hawaiian food (catering, specifically) is her family's expertise, and the memories of returning to Hilo and helping her ʻohana cook is often enhanced by their dedication to sharing ʻōlelo Hawaiʻi in the home.

 

The Hawaiian language is one aspect of being Hawaiian. For me, it's my foundation that continues to provide an understanding of who I am, where I come from, and how I will continue to give back to my family – both immediate and extended, especially my Hawaiian language speaking ʻohana. The Hawaiian language and the qualities embedded in it are unique to Hawaiʻi and a compass that continues to guide me on my path in life. The Hawaiian language continues to connect me to people and places that help to keep me on track. Many people connect to Hawaiʻi and their kuleana (responsibility and privilege) in many different ways. I'm grateful that for me, it's my ʻōlelo Hawaiʻi and its metaphysics that are unique to Hawaiʻi.

How do you share the language with others?

He ʻelele au o ke aukahi hoʻōla ʻōlelo Hawaiʻi. Ma koʻu puka ʻana mai Ke Kula ʻO Nāwahīokalaniʻōpuʻu aku, ua komo au i ke Kulanui o Hawaiʻi ma Mānoa a ma waho o nā papa ʻōlelo Hawaiʻi ua pōmaikaʻi pū au i ka hana ma ʻĀhaʻi ʻŌlelo Ola, ʻŌiwi TV a me Palikū Documentary Films, he mau papahana hoʻi e hoʻōla ana i ka ʻōlelo, moʻomeheu a pilina kanaka ma o ka pāpaho. ʻAneʻane ʻumi makahiki o kaʻu hana ʻana me ia mau papahana nei a komo akula i ka hana ma ke Keʻena Kuleana Hoʻokipa o Hawaiʻi. Ma ia puka ʻana oʻu mai ka pūnana ʻōlelo Hawaiʻi aku i ʻike maoli ai au i ke ʻano e alakaʻi pū ana ka ʻōlelo Hawaiʻi a me nā hua a pau a ka ʻAha Pūnana Leo i nā honua a pau ʻē aʻe o Hawaiʻi a komo nui ka haʻaheo i loko oʻu a me ka ʻiʻini e kākoʻo e like me ka mea hiki ma nā pōʻaiapili a pau e pili ana iaʻu. Ke nui hou aku nā lālā o ia kumu nui e hoʻākea ana i ka lehulehu, a laila e ola maoli ana ka ʻōlelo Hawaiʻi iā kākou.

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Kahoʻohanohano takes pride in her work at Hawaiian Airlines. You can often catch her behind the scenes producing, directing and thinking of ways to authentically capture stories depicting our airline's values.

 

I am just one part of the larger revitalization movement, so everything I do reflects the greater whole. When I graduated from Ke Kula ʻO Nāwahīokalaniʻōpuʻu (a Hawaiian immersion school) and attended the University of Hawaiʻi at Mānoa, I worked at ʻĀhaʻi ʻŌlelo Ola (our first broadcast news conducted entirely in the Hawaiian language), ʻŌiwi TV, and Palikū Documentary Films. Together, these entities were an extension of the language revitalization movement, as they were normalizing ʻōlelo Hawaiʻi, Hawaiian culture, and community relations in media. After working there for nearly 10 years, I applied to work at the Hawaiʻi Tourism Authority. This move outside of the language nest was difficult for me because I felt like I was leaving my family. However, I soon realized that other entities in our community also use ʻōlelo Hawaiʻi as a guide, like I do, in their work. I've since gained a new sense of pride in my language and the Hawaiian language community because of how it continues to impact others. In turn, I've gained a genuine desire to assist those who seek the same connection that I was privileged to have through the Hawaiian language in all areas of my life. As this connection continues to extend into our communities, only then will our Hawaiian language become normalized, and that is how I am contributing to my ʻohana and its Hawaiian language movement.

How do you integrate Hawaiian language into your work at Hawaiian Airlines, and how has your dedication to the language shaped how you approach your job?

ʻOiai au ma ke keʻena hoʻokaʻaʻike ma ka Hui Mokulele ʻo Hawaiian ʻo ka hoʻokaʻaʻike, hokona, mālama pilina kanaka a hoʻopuka pāpaho kaʻu hana. Ma o ia mau kiʻina hana e pā ai a ʻume ʻia ai nō paha ka lehulehu ākea i ka hāpai i ka ʻōlelo ma kekahi ʻano. Pono e ʻike ko ka lehulehu i ke ʻano e pili ai ka ʻōlelo iā lākou, ka waiwai o ka ʻōlelo i ka nohona kanaka o ko Hawaiʻi. Nui koʻu mahalo i ka Hui Mokulele ʻo Hawaiian no ke kākoʻo ʻana i ke ola o ka ʻōlelo Hawaiʻi a me ka moʻomeheu a nohona Hawaiʻi i loko o kā kākou hana a me ke ʻano a kākou e lawelawe ai i kēia kuleana o kākou – he ʻelele hoʻi o Hawaiʻi a puni.

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Kahoʻohanohano interviewing Ryan Roback, a manager at Hawaiian's System Operations Control Center and fellow ʻōlelo Hawaiʻi speaker, during the production of a mahina ʻōlelo Hawaiʻi video series, which is available for viewing on our Instagram (@HawaiianAirlines).

 

My role at Hawaiian Airlines extends to communications, marketing, public relations, and media. Through these channels, we have the opportunity to have an impact on the broader community and potentially entice more Hawaiian language champions. For the Hawaiian language to grow, people need to see how the Hawaiian language applies to their lives and the life we live in Hawaiʻi. I appreciate the commitment that Hawaiian Airlines has in providing more opportunities for these connections to flourish onboard and among our ʻohana at Hawaiian Airlines as a company that represents Hawaiʻi.

What is your hope for the future of ʻōlelo Hawaiʻi at Hawaiian Airlines?

Lana koʻu manaʻo e ʻike ka poʻe limahana a ʻōhua i ke ʻano e hoʻopili ai ka ʻōlelo Hawaiʻi iā lākou i ka ʻāina, ko kākou home hoʻi, a me kona poʻe i mea e hoʻolana (hou) ai ko kākou kuleana i ia mau mea. ʻO kekahi haʻawina nui aʻu i aʻo ai ma o ka ʻōlelo Hawaiʻi, ʻo ia ka wā e alakaʻi ai a me ke ʻano e hahai ai kekahi. Ma nā ʻano pōʻaiapili like ʻole o ke ola, aia nō ka holomua i ke ʻano e komo ai kākou i ka hana. Hiki ke hoʻopuka wale i ka ʻōlelo Hawaiʻi a ola ka ʻōlelo, eia naʻe, ola maoli ka ʻōlelo Hawaiʻi i ke ʻano o ka noʻonoʻo o ke kanaka a me kāna hana e hoʻōla ana i ia mau ʻōlelo, he Hawaiʻi.

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Kahoʻohanohano pictured with Mālia Kruger, one of the Hawaiian language-certified flight attendants who crewed four surprise ʻōlelo Hawai‘i flights between Honolulu and Kona on Feb. 1.

 

One of the lessons the Hawaiian language has taught me is understanding when to lead and how to follow. Success is an outcome of how we put in the work. As an example, we can speak the Hawaiian language and it'll live on. However, I believe it’s when we have intention behind the words we speak and carry it out through our actions, that only then will the Hawaiian language truly thrive. My hope then is that we, those within our company and those we serve, find a deeper connection to our homeland and its people through the Hawaiian language and through this connection to place and community, that we continue to strive to fulfill our kuleana as stewards.

What would you recommend for anyone beginning to explore ʻōlelo Hawaiʻi?

‘Oiai he haumana puka au mai ke kula kaiapuni ʻōlelo Hawaiʻi a he hua au o ke aukahi hoʻōla ʻōlelo Hawaiʻi, ua pōmaikaʻi au i ka ʻike a lohe pinepine i ka ʻōlelo Hawaiʻi. Ua pōmaikaʻi pū au i ke kākoʻo o koʻu ʻohana a me koʻu kaiāulu. ʻOiai ua nui hou aku nā ʻohana ʻōlelo Hawaiʻi i kēia lā, ua ulu ka nui o ke kākoʻo i waena o ke kaiāulu kekahi, keu hoʻi nā kumuwaiwai. Paipai au i ka poʻe e makemake ana e aʻo a me nā kānaka ʻakahi nō a hoʻomaka i ke aʻo e hoʻomau. E hoʻohana i nā huaʻōlelo a māmalaʻōlelo i paʻa mua iā ʻoe a laila e hoʻopili i kou ola. Mau nō koʻu ʻano he haumana ʻōlelo Hawaiʻi a nui koʻu mahalo i ke ola maoli o ka ʻōlelo, keu hoʻi ma o nā waha o ka lehulehu ākea. Eia kekahi mau kumuwaiwai aʻu e hoʻohana ana a i kēia lā: ʻŌiwi TV (He hāmeʻe au ma kēia pūkaʻina ʻōlelo Hawaiʻi a he lauoho ʻōmilomilo koʻu) a me Niuolahiki na ka ʻAha Pūnana Leo. E ʻimi i ke kumu o kou aʻo ʻana a pēlā nō e kūpaʻa ai ma kou aʻo ʻana. Noʻu, he kuleana ia a he mea ia e kūpaʻa ai au ma koʻu kahua he Hawaiʻi ma Hawaiʻi a puni ka honua.

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Kahoʻohanohano returns to Hilo to visit her ʻohana, including her Papa, as often as she can. To her, ʻohana, work and community are the biggest support systems that fuel her passion for the language and culture.

 

As a graduate of the Hawaiian language immersion program and larger Hawaiian language revitalization movement, I was fortunate to have been surrounded with ʻōlelo Hawaiʻi. I also know first-hand how important it is to have a support system. For me that was my community and my mom and brother at home. The number of Hawaiian language-speaking families has since grown and therefore, so has this community support. Resources are more accessible, and I encourage all who want to learn or are learning, to move forward. Start with using what you know and apply what you learn to your life. I’m still learning myself and love watching the Hawaiian language and people speaking it grow. Here are some of the resources I still use today: ʻŌiwi TV (yes, that is me in a Hawaiian language learning series with curly hair) and Niuolahiki via ʻAha Pūnana Leo. Just remember your 'why' and it’ll keep you on track. The Hawaiian language for me offers a worldview unique to my Hawaiʻi that keeps me grounded anywhere in the world and reminds me of my kuleana as a change agent.

A year without travel: How one traveler plans to *safely* put 2021 on the map

When I landed an internship with Alaska Airlines straight out of college and later a full-time job in communications, I felt like I won the lottery. Alaska opened up the world to me, just like it does for so many of its guests every day.

If you also love to travel, you can probably relate to how I felt in 2020 (completely, and utterly, aghast).

Though I traveled in high school and college some, it wasn’t until I worked for an airline that I realized just how much I loved it! Travel is both my greatest passion and my favorite hobby. Before the pandemic, I was traveling at least two to three weekends per month, almost always for fun.

Last year, I flew roughly 20,000 miles—about a third of what I would normally fly in a year.

From January through the beginning of March, I traveled mostly domestically until COVID-19 became a public health issue in the United States. Here’s where I visited:

A solo trip to Montreal, Quebec, Feb. 16, 2020

A weekend in Maui, Feb. 21, 2020

A sister’s trip to San Diego, Feb. 2, 2020

A weekend in Anchorage, Alaska, Feb. 28, 2020

A friend’s birthday in Loreto, Mexico, March 13, 2020

Before the world was turned on its head due to COVID, I had plans to go to Ecuador in June, a trip to Chile in the fall and my best friend and I were even planning a trip to Bali to celebrate my 30th birthday in September. Alas, I had to change my plans and go with the flow like everyone else.

Please take your seat … on the couch

The word “homebody” is not something I would ever use to describe myself. However, 2020 had a way of forcing us all to embrace staying home. Unfortunately, for me, I was unable to spend that time with my friends or family due to distance, which made things even worse. There were times where I felt like I lost my identity entirely.

My favorite things to do, besides being with my friends and family, is taking a quick trip to grab tacos in San Diego or jet off to Juneau, Alaska to explore the town.

While I was grateful to be healthy and safe in 2020, I’d be lying if I said I didn’t miss traveling.

Last summer, instead of traveling, I took long walks around neighborhoods in North Seattle, meticulously planning out what household chores I would do next and reminisce about old trips. I missed traveling so much, I even became one of those people who started referring to different rooms in the house by three-letter airport codes (living room = LIV, bedroom =BDR, etc.).

Don’t get me wrong–I was grateful for my summer exploring the beautiful Pacific Northwest. I went on a lot of hikes, which were wonderful, but I still missed wandering the world.

Mt Fremont Lookout Trail, Mt. Rainier National Park

“I would have jumped on a plane to go just about anywhere.”

At the end of August, I volunteered to take a work trip to Spokane, Washington. When I boarded Horizon Air, Alaska’s regional airline, it felt like I was on my way to Tahiti! I was so excited to walk through the doors of Sea-Tac Airport, only this time, I had a mask covering my nose and mouth, and my travel accessories included a package of Lysol wipes and two bottles of hand sanitizer. But at this point, I would have jumped on a plane to go just about anywhere.

“Before yesterday, I hadn’t been on a plane in nearly six months. To say I’ve missed flying and traveling would be an understatement! It was so nice to be back in the air again yes! 😍 I’ve always been happiest when I’m on the go. Up next: Boise, Idaho! (Also, our planes are cleaner than ever!)” @mcginndo via instagram

Another flight was in store for me in 2020 (praise the travel gods). In September, my sister and I flew Alaska Airlines to Charleston, South Carolina to celebrate my 30th birthday. Though it wasn’t Bali, it felt amazing to fly again!

By June, Alaska’s safety program (Next-Level Care) had been well underway, which implemented over 100 different ways to maintain the highest standard of safety throughout your journey—from mask requirements, enhanced cleaning, hospital-grade HEPA filters onboard and more—we felt super safe and cared for from start to finish and I’m not just saying that!

So, what does travel look like in 2021?

If only I had a crystal ball that could tell me when life will get back to a sense of normal. For now, this globe trotter is only traveling to domestic destinations. I’m looking for places where I can spend a majority of my time outside and away from other people. Thankfully, there are a lot of national parks and outdoor getaways that Alaska serves, so there are plenty of options.

This is just one travel bug’s take on 2020 and travel right now, but I’m optimistic about becoming ungrounded in 2021.

Some final thoughts & travel tips:

In January, I had the opportunity to visit Maui, Hawaii with my sister for her birthday.

We did our research. When we were initially deciding where we wanted to go, we chose Maui because we wanted a warm location where we could spend the majority of our time outside.

We planned ahead. The state of Hawaii requires proof of a negative COVID-19 test from a trusted testing partner taken within 72 hours of departure. Alaska Airlines makes it very easy. I used Carbon Health and my sister got her test done through Costco. Alaska also pre-clears travelers to the Hawaiian Islands as part of the Hawaii Pre-Clear program, which meant we didn’t have to wait in line when we arrived and got to vacation sooner. You can learn more about the program at alaskaair.com/Hawaii-bound.

(Also, for a nearly touch-free travel experience, be sure to download Alaska’s mobile app.)

We masked up. I’ve recently started double masking when walking through airports and onboard flights as an extra safety precaution. I’m extremely comforted though knowing that the HEPA filters on Alaska Airlines are circulating air through the cabin every two to three minutes, so there’s always fresh air. (Alaska also does a phenomenal job of cleaning their aircraft. Check it out!)

In Hawaii, I also brought my mask with me everywhere I went, even to the beach, and put it on anytime I passed someone outside.

We had a wonderful time! No, not everything in Maui was open. But we did get in a couple of hikes (Waihe’e Ridge Trail was stunning as were the Lava Fields), spent a ton of time at the beach and I also ate my fair share of fish tacos! (Check out Paia’s Fish market in Kihei! They have some of the best.) Most restaurants are open for take-out or at a limited capacity. Just double check or call ahead before you go.

If you choose to travel, just make sure you take the necessary safety precautions and research the destination you’re headed to beforehand. And if you’re not ready, that’s okay too.

Alaska will be here when you are! Book your next adventure today at alaskaair.com.

Real-life employees star in Alaska’s 80s-inspired ‘Safety Dance’ video

It’s not every day that a group of airline employees covers a hit song from the 80s, but bringing the “fun” to care and safety is just what Alaska does.

Resurrecting the 1982 Men Without Hats single “Safety Dance,” 10 real Alaska Airlines employees starred in the recently launched TV spot all about the safety measures that make up Alaska’s Next-Level Care.

Employees rehearsed behind-the-scenes for three days in Alaska’s Seattle hangar to get the moves just right with Anna Matuszewski, Macklemore’s choreographer, and director Warren Fu who is known for his work with artists such as Dua Lipa, The Weeknd, Daft Punk and HAIM. Learn more about their experience on centerstage below.

Keytar-shredding Pilot Patrick Miller

Alaska Captain Patrick Miller (or Captain Pat, as everyone calls him) tried to keep a low profile during the Safety Dance filming, but the director quickly realized they had a star in their midst.

Miller’s natural swagger and infamous keytar moved him quickly to the forefront. And even though he’s never played ‘a lick’ of keytar before, he says his informal guitar playing in a band and countless weddings over the years prepared him for this moment.

“It was a heck of a lot of fun,” Miller said. “Just a cool experience.”

Alaska Airlines Captain Patrick Miller behind-the-scenes.

Miller also loves the message of Safety Dance—and that it shows how Next-Level Care is something Alaska takes very seriously. “The cabin is kept so clean, it’s sanitized after every flight, masks are required and our HEPA filters onboard remove 99.9% of contaminants in the air.”

Miller on set.

Designated Lead Trainer & Dancer Jonathan Foster-Harris

When the fan came on and the hair began flowing freely, Jonathan Foster-Harris had his “Beyonce Moment.” Showing off his dance experience, you can see Jonathan in the video “riding the pony” and, like Natalie, showing off his flexibility with a COVID microbe kick.

“I hope it brought a smile to your face and made you move your waist,” he says.

During his day job as designated lead trainer, Foster-Harris helps keep Alaska’s operation running smoothly, from building schedules to subbing for customer service agents. “I’m here to surprise, delight and encourage,” he says.

Alaska Airlines Designated Lead Trainer Jonathan Foster-Harris behind-the-scenes.

He’s also enthusiastic about getting the message across that Alaska is serious about safety. “We deep-clean planes using high-grade EPA-disinfectants and electrostatic sprayers and do a lot to keep people safe,” he said.

Alaska’s safety-first mindset also held true even through rehearsals and production with COVID safeguards in place for the entire shoot. Ventilation was monitored, COVID tests were administered daily, everyone had masks and shields and physical distancing was faithfully observed.

“This whole experience has been another reflection of Alaska’s commitment to safety that’s been there since the beginning,” Foster-Harris said. “Even though a pandemic, Alaska’s still the airline people love.”

Foster-Harris on set.

High-kicking Flight Attendant Natalie Razor

Natalie Razor has been with Alaska for a year and a half and says it’s her dream job. As a flight attendant, Razor is all about safety and shows up with amazing energy. She loves talking to guests about how the air onboard refreshes every two to three minutes and how important it is to keep masks on while flying.

Her love for safety is crystal clear during her starring moment in the video, when she exclaims that masking up in the cabin is a must and shows off her boxing and high-kicking skills to one very overwhelmed “coronavirus molecule.”

“Even my eye doctor loves it,” she said. “Just to represent Alaska is such an honor. It’s a family and to be there representing what we stand for in safety and health really means everything.”

Horizon Air Flight Attendant Natalie Razor behind-the-scenes.

Razor loves to dance—even going so far as to proudly display the high kick at one local grocery store parking lot at the request of a mom and her young daughter, and learning all the moves in the video (even the scenes she wasn’t in). That’s just her style, who is also a proud mom to dancer daughters–one of whom is on an NBA dance squad. The moves just run in the family!

Razor on set.

Learn the official Safety Dance moves from Alaska Flight Attendant Rai Adair

Your moves could win you roundtrip tickets!

“Dancing releases endorphins, reduces stress and puts a smile on everyone’s face, even under a mask,” said Adair. “I hope everyone is finding opportunities to put joy into their day, and I hope this gives them another chance at it.”

Post a video of your version of our Safety Dance using the hashtag #AlaskaSafetyDance & you’ll be entered to win two roundtrip flights! Videos must be posted before 2/13 @ 11:59 p.m. Official rules: https://bit.ly/2LkjMbj

Perpetuating Hawaiian Language at 28,000 Feet

Employees across our airline are joining hands this February to perpetuate mahina ʻōlelo Hawaiʻi (Hawaiian language month). This year, through their collective actions, from organizing surprise ʻōlelo Hawaiʻi flights to partnering with native Hawaiian designer Keola Nakaʻahiki Rapozo, we are proud to share Hawaiian language and culture with our guests and the communities we serve.

Mathew 'Manakō' Tanaka, senior specialist of community and cultural relations at Hawaiian Airlines, shared his pride for his colleagues: "Pōmaikaʻi ka Hui Mokulele ʻo Hawaiian i ke koho ʻana o nā kānaka makeʻe ʻōlelo Hawaiʻi iā kākou ʻo ia ko lākou wahi e lawelawe ai i ka hana. Lei pāpahi kākou i ko lākou kuanaʻike Hawaiʻi. He kōkua pū ia i ke kākoʻo ʻana i nā limahana ʻē aʻe i hoihoi e hoʻomau i ko lākou ʻonipaʻa ʻana i ka ʻimi naʻauao ma nā mea Hawaiʻi." (“We are fortunate at Hawaiian Airlines that those with a passion for Hawaiian language have chosen us as their place of work. Their world view contributes to a diverse lei with which our company adorns itself. They are also an invaluable resource for those employees who are steadfast in their quest for knowledge about Hawaiian things.")

Tanaka and olelo Hawaii card

Tanaka pictured holding the ʻōlelo Hawai‘i interaction card that was passed out to guests on four surprise ʻōlelo Hawai‘i flights between Honolulu and Kona on Feb. 1. Guests were encouraged to use the card to request beverages in ʻōlelo Hawai’i from the Hawaiian language-certified flight attendants who crewed the flights.

 

This month on Manaʻo, we’re featuring moʻōlelo (stories) of employees who dedicate themselves to sharing ʻōlelo Hawaiʻi with others. Manaʻo readers can also join us in our celebration by visiting our Instagram channels and participating in our weekly social media sweepstakes, which encourage followers to learn ʻōlelo Hawaiʻi from employee-created videos and share a clip of themselves speaking the phrases for a chance to win a prize.

To read more stories about past ʻōlelo Hawaiʻi initiatives at Hawaiian Airlines featured on our blog, click here.


Meet Marc Kealiʻiokalani Naval, a Life-Long Learner of ʻŌlelo Hawaiʻi

Boeing 717 Captain Marc Kealiʻiokalani Naval discovered his love for learning ʻōlelo Hawaiʻi at a young age, thanks to his tutu (grandmother).

“When I was younger, in the mid-to-late 80s, the state had this program where they hired kūpuna [elders] throughout the community to go to into schools and teach Hawaiian songs, dance and the language to elementary students. They [the state] didn’t have dedicated ʻōlelo Hawaiʻi speakers back then, so they hired them to go out and share their mana’o [knowledge] with the children,” Naval said. “They hired my tutu, and she had this little filing box at home where she kept her handouts for her students. One of them was a map of each island divided into ahupuaʻa [traditional subdivisions] that the keiki had to color. My school had a different kūpuna assigned to work with us, but when I would come home, we would go through those handouts together, and she would teach me.”

Marc Naval

Naval pictured at his home in Windward Oʻahu.

 

Naval, now 42 years old, was born and raised on Oʻahu and is part Hawaiian. Throughout elementary and middle school, Naval spoke ʻōlelo Hawaiʻi casually, using commonly used words and phrases that he learned from his ʻohana (family). His formal education on ʻōlelo Hawaiʻi began at the age of fourteen when he started attending Kamehameha Schools, a private, statewide school system established by the will of the late Hawaiian princess Bernice Pauahi Bishop to improve the well-being of Hawaiians.

“When I was in ninth grade at Kamehameha, I had to fulfill language requirements. I wanted to take Japanese because tourism from Asia was growing so fast, and I thought it would be cool to speak with Japanese tourists. But my mother said, ‘No, you need to learn your language and culture.’ I was only required to take two years of language courses, but I ended up taking three years and spent another year learning hula,” Naval recalled.

At the same time, Naval, a first-generation pilot, was fostering a passion for flight, which started in the passenger seat of glider flights over Oʻahu’s North Shore. After graduating from Kamehameha, he attended Embry-Riddle Aeronautical University in Arizona, where he and his wife, an aerospace engineer and part Hawaiian as well, met in the school’s Hawaiʻi club. Naval went on to become a pilot at a regional carrier in Texas, but when a family emergency called he and his wife back to Hawaiʻi, they’d make their long-awaited return to the Islands for good. Soon after, they were both hired at Hawaiian Airlines.

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Naval pictured in a cockpit with his wife, Maria, a senior engineer at Hawaiian Airlines. (Editor's note: This photo was taken prior to the COVID-19 pandemic.)

 

“There was a good amount of people at Embry-Riddle who were from Hawaiʻi, and almost everyone from Hawaiʻi who attended Embry-Riddle wanted to work for Hawaiian Airlines,” he said. “Working at Hawaiian Airlines is like hitting the jackpot, because Hawaiʻi was our home and home is where we all wanted to be. When I moved back to Oʻahu with my wife in 2012, we both ended up getting jobs at Hawaiian. I joined as a first officer on the Boeing 767, which I flew for about six years.”

After flying transpacific routes on the Boeing 767, a fleet our airline retired in January 2019, Naval’s interest in Japanese language was renewed. “Japan was my favorite route to fly, so I wanted to learn Japanese again. I enrolled at Windward Community College and applied for Japanese classes. About a week before my lessons started, I got an email saying that the class had gotten canceled,” he said. “I had already gone through all of the paperwork and the long process of signing up. So, instead of wasting that time, I asked what other language classes were available. There ended up being an ʻōlelo Hawaiʻi class and so I enrolled. They were night classes, twice a week, and taught by kumu [teachers] who were native speakers. I took classes there for two years.”

Naval continued his education with a year of advanced courses at the University of Hawaiʻi at Mānoa’s Hawaiʻinuiākea School of Hawaiian Knowledge. Though, upon receiving a captain’s promotion on the Boeing 717, the aircraft that serves our Neighbor Island network, he hung his student hat to focus on his career.

Reflecting on his experience, Naval is grateful for having learned from several prominent ʻōlelo Hawaiʻi speakers, including Kumu Fred “Kalani” Meinecke, Kumu Kahikina de Silva, Dr. R. Keawe Lopes, and Kumu Tuti Kanahele Sanborn of Niʻihau, an island southwest of Kaua‘i where a dialect of ʻōlelo Hawaiʻi is the primary language spoken by residents.

He brings his passion for the language and culture to the flight deck each day. For example, if you hear your cabin announcements made in ʻōlelo Hawaiʻi, it just may be Naval in the captain’s seat.

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Naval pictured with his daughter Miabella on the tarmac at the Daniel K. Inouye International Airport (Editor's note: This photo was taken prior to the COVID-19 pandemic.)

 

“In my Hawaiian 301 class, I wrote my captain’s announcement in English and worked with one of my kumu to translate it,” Naval said. “I say it occasionally after people have boarded the aircraft. I do the same when asking the flight attendants to be seated. I am not fluent, but I try to speak in ʻōlelo Hawaiʻi when I can. I believe that being able to speak the language is what sets me apart from other captains.”

Also, if Naval finds out that there is a ʻōlelo Hawaiʻi speaker onboard or a child learning to speak it, he’ll go the extra mile to make sure he greets them. “When I meet little kids (in the cabin or the airport) who are learning to speak the language, I hope that they get excited and think, ‘Hey, this guy is a captain, and he can speak ʻōlelo Hawaiʻi?!’” he said. “And I also hope other speakers can see that I am trying.”

Naval’s next goal is to take more classes and help his daughter learn the language. “I want ʻōlelo Hawaiʻi to become more normal and for people to want to learn,” he said. "It’s our culture, our people, and something we are proud of.”

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Naval and his ʻohana. (Editor's note: The photo was taken prior to the COVID-19 pandemic.)

 

Want to start your journey with ʻōlelo Hawaiʻi? Naval recommends Manaʻo readers begin with this challenge: “Try to say the names of Hawaiʻi destinations correctly. I used to say them wrong often, but after taking my classes, I am more vigilant about saying Honolulu, Kahului, Līhuʻe, etc. correctly.”

[Editor’s note: We recommend using this helpful pronunciation guide.]

Hawaiian Airlines Celebrates ‘Ōlelo Hawai‘i Month

HONOLULU – Hawaiian Airlines is celebrating mahina ʻōlelo Hawai‘i (Hawaiian language month) by partnering with local designer Keola Nakaʻahiki Rapozo to launch the ‘Ōlelo Hawai‘i Collection, a co-branded line of clothing and accessories whose sales proceeds will benefit Ke Kula 'o Samuel M. Kamakau Laboratory Public Charter School.

The collection, created by Make®eady Owner and FITTED Co-Founder Rapozo and available for pre-sale on Hawaiian’s online logo store, features seven exclusive items ranging from T-shirts to totes and mugs. The inspiration behind the collection focuses on Ōhāhā, meaning “flourishing, fully developed, and healthy,” and was influenced by Rapozo’s own keiki (children) with a goal to mālama (care for) the younger generation and encourage the normalization of ʻōlelo Hawaiʻi.

All proceeds from the collection will be donated to Ke Kula ʻo Samuel M. Kamakau to support the windward O‘ahu school’s teaching of ʻōlelo Hawai‘i traditionally and digitally through innovative concepts.

 

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Employees from Hawaiian’s volunteer program, Team Kōkua, will also work closely with teachers at Ke Kula 'o Samuel M. Kamakau to develop Hawaiian language lessons for the airline’s Ke Kumu class, which is currently offered virtually to employees and retirees.

“We are proud ambassadors of our island home, and our employees embrace the opportunity to share the Hawaiian culture with each other and our guests," said Debbie Nakanelua-Richards, director of community and cultural relations at Hawaiian Airlines. "We're excited to grow mahina ʻōlelo Hawai‘i this year with a new design collaboration and school partnership while continuing to engage our guests with a unique onboard experience.”

Hawaiian kicked off mahina ʻōlelo Hawai‘i celebrations yesterday with a surprise and delight ʻōlelo Hawai‘i flight, a tradition now in its third year aimed at engaging its guests, employees and community members in the normalization and perpetuation of the Hawaiian language.

Hawaiian Airlines employees took guests by surprise when they conducted gate and inflight announcements in ʻōlelo Hawai‘i and English on four flights between Honolulu and Kona. Guests also received an ʻōlelo Hawai‘i interaction card with useful phrases for requesting beverages in ʻōlelo Hawai’i from the  Hawaiian language-certified flight attendants who crewed the flights.

 

Guests and olelo Hawaii card3

“ʻO nā holo mokulele ʻōlelo Hawaiʻi, he ala ia e ola ai ka ʻōlelo Hawaiʻi i lohe nā pepeiao o nā malihini a o nā kamaʻāina i ka ʻōlelo o ka ʻāina a ʻo ka Hui Mokulele ʻo Hawaiian, nui ka poʻe lele me mākou kēlā lā, kēia lā,” wahi a Mālia Kruger, he kuene mokulele ʻōlelo Hawaiʻi hoʻi ma ka Hui Mokulele ʻo Hawaiian. “A no laila ka hiki ke hoʻomau i ka mālama i kēia ʻano holo ʻōlelo Hawaiʻi a ʻoi aku ka poʻe e lohe nei i ka ʻōlelo Hawaiʻi, a he lanakila kēlā.”

“Our Hawaiian language flights are a great way to normalize the Hawaiian language,” said flight attendant Mālia Kruger, who worked yesterday’s ʻōlelo Hawai‘i flights. “We have hundreds of kamaʻāina and malihini (new) guests that fly with us every day so it’s a way for us to reach a broader community and get their ears used to hearing the language of our land.”

Throughout the month, Hawaiian will feature stories of its ʻohana who are fluent in ʻōlelo Hawai‘i and incorporate the language into their daily lives both at work and at home with their families. Their stories will be shared in a video series on our social media channels. As a fun way to engage viewers, the airline launched a weekly social media sweepstakes to encourage followers to post videos of themselves using ʻōlelo Hawai‘i for a chance to win ʻōlelo Hawai‘i collection items.

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 92nd year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai‘i and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is offering an adjusted schedule of daily flights within the Hawaiian Islands, and between Hawai‘i and the U.S. mainland as well as Japan and South Korea.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

 

Seattle employee stays “grounded” through kindness and awareness

Do you ever just meet someone whose smile and positive energy makes your heart happy? That’s Travion Smith, 31, a ground service agent in Seattle, who always delights his teammates and guests at Horizon Air, Alaska’s regional airline.When asked how he celebrates Black History Month, Smith says “awareness.”

“What I want people to take from this month is awareness. If you’re trying to learn about another culture or what’s happening to another culture throughout the years, don’t let that be something that you just do for a month,” Smith said. “There’s hundreds of years of history to explore. I’m always surprised by what I don’t know—I swear I learn something new every year.”

Why do you wear a mask that says ‘Be Kind’? “Wearing a mask is courteous to others—minding other’s safety. Being kind and wearing your mask, same difference,” said Smith.

Smith, originally from Long Beach, California, joined the airline biz a few years ago so he could work outside in the beautiful PNW and easily visit his family in California—his favorite place to fly.

What has it been like working during the pandemic? “It was a little scary at first but safety is key and we really got to see how important our jobs are,” said Smith. “It’s so important we’re able to work, connect people and transport goods.”

Smith is one of 3,500 employees at Horizon Air who has worked tirelessly to run a safe airline this past year. He is also a team captain, which means he is responsible for leading his team in the operation with other employees while handling complex work environments, both in the air and on the ground.

“I love the employees that we have,” he said. “You have to treat everyone like family. You gotta understand that everyone has something going on. If we can all get along, if we’re all meshing together, the job is always easier.”

Kellie Nielsen, one of Smith’s co-workers, says “Tray is a hard worker and always willing to jump in to help where needed. And all the while doing it with a smile on his face.”

Tray Smith, Horizon Air Team Captain & Ground Service Agent in Seattle.

While Horizon has broad representation of diversity in all forms among its frontline workgroups, diversity decreases at the leadership levels. Horizon has committed to increasing diversity of its leadership team, a goal Smith supports. He says, having diversity among workgroups and throughout different ranks creates more relatability and perspectives and helps inform good decisions.

“When you see other races that are higher up, you think ‘oh, that could be me!’ Or ‘I could potentially be in that same situation and be up there with that person,’ so when you don’t see that, it feels out of reach.”

Learn more about Horizon and Alaska’s efforts to keep guests and employees safe.

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