Photography by Ingrid Barrentine

With profound sadness we update readers that Tristan passed away in 2022. We are honored to have granted Tristan his wish to become a pilot for a day and look back on these memories with great fondness. Our deepest sympathy goes out to his family and loved ones. You can help support Make-A-Wish Alaska and Washington using Alaska Airlines miles. These miles are used to send wish children and their families, like Tristan, to the destinations of their dreams. Donate miles now at alaskaairlines.com/donatemiles.

For years, 11-year-old Tristan has piloted his imaginary “Infinity Airlines” flights wherever he is: in his bedroom, backyard, or spending a long night within the four white walls of his hospital room undergoing treatment for a rare heart condition.

“I don’t wish it on anyone,” said his mom, Ebru, of the moment Tristan’s doctors diagnosed him with a critical illness four years ago. “It’s so rare no one really knows what to do; there is no cure. There are only therapies we can do which we do daily.”

Each moment Tristan spends in his imaginary airplane soaring high above the clouds or studying his flight simulator app is an escape from the realities of therapies, exhaustion and many unknowns that come with pulmonary hypertension.

That’s why when Tristan found out he would receive a wish from Make-A-Wish®, he immediately knew he wanted to be a pilot. But not just any pilot: Tristan wanted to fly for Alaska Airlines.

Alaska Airlines has been a proud Make-A-Wish partner for more than three decades. Back in 1986 Alaska Airlines flew the very first local wish child to Disneyland. The partnership has expanded over the years—helping thousands of wish children and their families reach the destinations of their dreams. Alaska Mileage Plan members also contribute by donating their unused miles to Make-A-Wish.

These wishes fill a vital need for children facing critical illnesses. Research shows that wishes have the potential to give kids the hope and strength they need to fight harder. For children battling a critical illness, a wish can give them and their families the chance to believe anything is possible.

That’s exactly what Tristan and his family found when they arrived at Alaska Airlines Flight Operations for Tristan’s wish in July. Inside, Tristan received his official pilot identification card, a welcome letter and official uniform – custom made by Unisync, which also manufactures the uniforms for Alaska Airlines. Then, it was off to work for Alaska Airlines’ newest pilot.

“It’s fun, you get to fly all over the world, you get to hear the engine sounds, you get to see all kinds of scenery,” Tristan said as he listed off the reasons he wanted to become a pilot. “You get to meet lots of different people, I get to meet the pilots and ask them questions.”

He went through onboarding and paired up with Captain Scott Day, chief pilot, and Captain Jeff Severns, director of training. As the trio reviewed manuals, the young aviation buff listed the airplane models in Alaska Airlines’ fleet. He even visited flight dispatch, where he spoke to pilots in the air.

And Tristan filled the day with questions. “He’s brilliant. His body is frail but he’s a mental giant,” said Tristan’s dad, Michael. “Because he can’t go out and play—which is hard for him to see other kids play when he can’t—he’s become cerebral. He reads at an 11th grade level and he’s about to start fifth grade.”

Tristan astounded the crew with his knowledge of aircraft—including at lunch with CEO Brad Tilden where the two chatted pilot-to-pilot about which airplane engine “sounds the coolest.”

Tristan and his new crew even spent time in the flight simulator where they did takeoffs and landings; practiced flying in rain, snow and sunshine; and got a feel of what it’s like to pilot a commercial aircraft.

“It was super fun; there were lots of cool noises and it was super-realistic,” said Tristan.

“He was a natural,” said Michael. “Maybe this will be the impetus to become a commercial airline pilot. I couldn’t be prouder of him. He is the bravest of any person I’ve ever known.”

While Tristan’s flights were simulated, about 80 percent of wishes granted each year to children in Alaska and Washington state involve airline travel; it’s one of the largest wish-granting expenses. Using airline miles donated from individuals is the number one way we are able to stretch our donated dollars.

You can help by donating unused airline Alaska Airlines miles to Make-A-Wish Alaska and Washington. These miles are used to send wish children and their families, like Tristan, to the destinations of their dreams. Donate miles now at alaskaairlines.com/donatemiles.

“We’re all about taking care of people and that’s why today is so great; we’re taking care of someone today too,” said Cydna Knebel, executive assistant at Alaska Airlines.

That’s what wishes are about: bringing our community together to help a child realize the limitless possibilities of their imagination.

Tristan’s wish day will have a lasting impact on everyone involved.

“I’m extremely proud of our company, how involved we are in the community and with Make-A-Wish,” Day said.

“You made my day today,” said Tristan. “I feel really refreshed, amazing and good about myself. Thanks to everybody over here, they helped make my dream come true!”

Thanks to Alaska Airlines and our community for making wishes like Tristan’s possible. When you grant a wish, you help wish children replace fear with confidence, sadness with joy, and anxiety with hope. Connect with Make-A-Wish Alaska and Washington on social and get started today @MakeAWishAKWA.

Tristan summed up his day perfectly: “I had bundles of fun!”

We Make Flying Matter: Alaska Airlines’ Charity Miles program

Make-A-Wish is one of nine organizations supported each year by Alaska’s Mileage Plan members through the airline’s Charity Miles donation program. Members raised more than 17 million miles in 2018, and are well on their way to reaching that goal again in 2019. Learn more.

At Alaska Airlines, we recognize how vital it is to give back to the communities we serve. As part of our support of the 87th annual U.S. Conference of Mayors, held June 28 to July 1 in Honolulu, Vice President of External Relations Diana Birkett Rakow reflects on the challenges our cities’ mayors face and the commitment to create “lift” within our communities.

Adapted from a column originally published in the Honolulu Star-Advertiser on June 27, 2019.

By Diana Birkett Rakow, Alaska Airlines Vice President of External Relations

Growing up in Boston, I walked to the park with my brothers to play ball or down the street to get pizza and remember a peaceful and community-oriented place. Later, I better understood the scale of challenges facing the city at that time, through continued racial discrimination and school desegregation.

Mayor Kevin White led Boston through those years. In his first term, he established “Little City Halls” to give neighborhood residents a stronger voice. The eve after the assassination of Rev. Martin Luther King Jr., he joined James Brown for a publicly broadcasted concert at the Boston Garden to address residents’ grief in honoring Dr. King with peace. And he’s remembered by many as the first Boston mayor who, with partners across the city, was willing to publicly recognize Boston’s problem with racial discrimination, say “this is not OK,” and begin the path to address it.

Friday marked the start of the 87th annual meeting of the U.S. Conference of Mayors. Community leaders from every corner of America have gathered in Honolulu to share experiences, learn from one another and drive action on priorities important to people in their communities. On this occasion of celebrating our nation’s mayors, I think about Mayor White. We are all only human, but the power of listening and having the courage to act can enable better lives.

In today’s noisy and busy world, it might be easy to overlook the daily work of mayors to solve problems. They’re frontline leaders in public safety, pothole repair, growing jobs and economic opportunity. Today, we celebrate their deep commitment to – as we at Alaska Airlines like to say – creating “lift” with communities across the country.

In aviation, differential air pressure creates lift, easing planes into the sky. Over a thousand times a day, lift is the natural force enabling our passengers to move from one amazing place to another around the world. And like those in Honolulu this week, Alaska Airlines feels a deep sense of responsibility not only to understand and serve peoples’ needs, but to create lift with communities, to connect young people to career options, mentoring and training, to imagine and create possibility for the future.

This gathering marks a legacy of service to local communities, seen in our daily lives through urban green spaces in Portland, cultural centers in Seattle, revitalized neighborhoods in San Francisco, the terminals we fly into at LAX, the powerful 9/11 memorial in New York – and so much more.

That legacy is continued by today’s mayors, including Honolulu Mayor Kirk Caldwell who is leading through change for smart and resilient growth. This is the first time since 1967 that the annual meeting is being held in Hawaii. So after proudly serving the Islands for over a decade, Alaska Airlines is honored to support Mayor Caldwell’s effort, with the City & County of Honolulu, to host the annual meeting. We are grateful for the mission of the U.S. Conference of Mayors, and to join our local leaders in this special place. And we know that local leadership is critical to create lift for generations to come.

All who enjoy the fruits of a strong community can mark this occasion by thanking our local mayors. I was once the girl who walked to the park without fear, believing my city was one of justice and peace. Now I am grateful, but also very humbled; such a simple pleasure is deserved by all. So today I say thank you, mahalo, to all our mayors, here and across the nation, for their leadership and partnership to make a great today and tomorrow for kids in all communities.