Air travel brings adventure, memories, joy — and, unfortunately, sometimes stress. Reaching your destination to find that your bag isn’t waiting for you can quickly turn travel excitement into travel frustration.
We understand that a delayed or missing bag is not a happy start to anyone’s trip. At Alaska, we pride ourselves on getting our guests their luggage in a timely manner, which is why we have our 20-minute baggage service guarantee: If your bags take longer than 20 minutes to arrive at the carousel after your plane reaches the gate, talk to a customer service or baggage agent to receive Mileage Plan miles or a discount off a future flight.
But even though on-time baggage service is our top priority, disruptions happen— and when they do, we will do our best to get you reunited with your belongings and keep you informed every step of the way. “With delayed bags, time is really of the essence, and we do everything we can to get our guests taken care of in that moment,” said Katie Wilbur, a central baggage agent with Alaska. “We want you to know how much our agents truly care about our guests as individuals and about their specific situation to get you reunited with your luggage and on your way.”
If your bag is delayed getting to the carousel, here are some steps you can take while we work behind the scenes:
Stay at the airport. If your bag doesn’t immediately arrive, don’t just leave. When bags stop entering the carousel, ask a local agent about the status of your flight’s baggage.
Check the oversized baggage area in case your bag is there. Near each carousel, you’ll find signs explaining where to pick up oversized luggage. If you cannot find the oversized baggage area, ask one of our local uniformed employees for directions.
For late luggage, claim your discount. If your bags are delayed longer than 20 minutes after your aircraft arrived at the gate, talk to an agent at the airport for your $25 discount code or 2,500 miles for our baggage service guarantee. You need to request a voucher within two hours of your flight’s arrival. Read more here.
If your bag didn’t arrive, file a claim at the baggage office. If your luggage hasn’t arrived when the carousel stops, speak to our local baggage team at your arrival airport to file a claim. Be sure to give your contact information, so agents can reach out when they have more information. File a claim with them before leaving so we can work to get your bags back to you as quickly as possible.
Getting updates on the status of your claim: Airport agents try to update guests on the status of delayed bags at least every 24 hours. If you need to reach the airport, baggage phone numbers can be found here. If agents don’t answer, leave a message with your information. Don’t be discouraged if you don’t receive a quick update as the team will call you back when they have information to share. If your bag is still missing after five days, contact Alaska’s Central Baggage office at (877) 815-8253.
If you left an item on board: Always try to check your area before exiting the plane. If you do leave something behind and you’re still at the airport, check with a baggage or customer service agent right away to see if anything was turned in to the lost and found or recovered from the aircraft. If you realize after leaving that you left something behind, fill out this form to alert our baggage team.
Looking for more information? The best information will come from our baggage staff agents, who do the actual tracking and will contact you with updates. Our social media team is available 24/7 and is a great source for flight updates, travel questions and other resources – but they aren’t your best source for baggage questions.
Finally, remember there are a couple of things you can do while packing for your next trip to make the experience easier if your bag is lost: “Make sure you have your name on your bag,” said Wilbur. Be thorough: Attach a tag with your name to the outside and also be sure to tuck identification – such as a business card – on the inside. “This simple thing can be the factor between finding your bag and not being able to locate it.” And it’s a good idea to always keep medication and valuables with you. If you are traveling with a laptop, camera, expensive jewelry or necessary medication, secure these items in your carry-on bag just in case your checked bag is delayed.
Happy travels!
Hawaiian Airlines Reports August 2019 Traffic Statistics
HONOLULU, Sept. 9, 2019 /PRNewswire/ — Hawaiian Airlines, Inc., a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA) ("Hawaiian"), today announced its system-wide traffic statistics for the month ended August 31, 2019.
Hawaiian welcomed more than one million guests in August 2019, an increase of 4.0 percent over the same period last year. Total traffic (revenue passenger miles) increased 2.8 percent on a decrease of 1.9 percent in capacity (available seat miles) compared to August 2018. Load factor increased 4.0 points year-over-year to 88.4 percent.
The table below summarizes August and year-to-date statistics compared to the respective prior-year periods.
SYSTEM-WIDE OPERATIONS1
AUGUST
2019
2018
% CHANGE
PAX
1,062,375
1,021,383
4.0%
RPMs (000)
1,601,769
1,558,394
2.8%
ASMs (000)
1,812,484
1,847,326
(1.9%)
LF
88.4%
84.4%
4.0 pts
YEAR-TO-DATE
2019
2018
% CHANGE
PAX
7,921,772
8,030,260
(1.4%)
RPMS (000)
11,809,608
11,474,899
2.9%
ASMS (000)
13,599,262
13,374,777
1.7%
LF
86.8%
85.8%
1.0 pts
PAX
Passengers transported
RPM
Revenue Passenger Mile; one paying passenger transported one mile
ASM
Available Seat Mile; one seat transported one mile
LF
Load Factor; percentage of seating capacity filled
1Includes the operations of contract carriers under capacity purchase agreements.
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.
Now in its 90th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.
For media inquiries, please visit Hawaiian Airlines' online newsroom.
Ever wondered how our airplanes get painted? You're in luck! Thad Beyer, Hawaiian’s North America heavy maintenance manager, and his colleague Robert Reuling, a heavy maintenance supervisor, walked us through the 16-day process to give our Airbus A330 aircraft a fresh paint job at a specialized maintenance facility on the U.S. Mainland.
STEP 1. The repainting begins by stripping the fuselage and rigorously sanding the wings and tail.
STEP 2. The aircraft is washed and cleaned of any debris or contaminants before surface treatments are applied to bare metal areas.
STEP 3. The primer is applied first to prepare for the real deal.
STEP 4. The fuselage and wings are painted white, prior to the marathon of painting to adorn our vertical tale with the iconic Pualani.
STEP 5. Mask off, mask on, paint, repeat! After repeating this cycle a few times, Pualani is transformed into her new vibrant self.
STEP 6. We can't forget the maile lei that wraps around the fuselage. To give the vine its silver look, special mica glitter paint is mixed and applied evenly.
STEP 7. This is where the fun begins! Our crews painstakingly apply what seems like over 1,000 different placards over various areas of the newly painted surfaces. We have to be very careful not to miss any spot!
STEP 8. Nearing the grand finale, a refreshing clear coat is spread over the fuselage and tail to give the plane its shine.
STEP 9. Inspect the aircraft's new paint job for defects, make fixes as necessary, inspect again, and correct any remaining imperfections.
STEP 10. Let Pualani dry, and then it’s time to fly!
Painting our new aircraft livery – revealed in May 2017 as part of a company-wide rebranding – requires several hundred hours of manpower and 13 different colors. Repainting our narrow-body Boeing 717, which flies Neighbor Island routes, requires approximately 185 gallons of paint, while the wide-body Airbus A330 takes over 320 gallons.
Learn more about how we shared our reinvigorated brand with the world in 2017:
Customer Service Legend Judy Hatten: “We can help by listening”
Sometimes it’s a person’s steady acts of generosity and kindness, performed quietly and persistently over time, that make that person legendary.
For example, Burbank, California–based Customer Service Agent (CSA) Judy Hatten happened upon a sign for a blood drive more than 20 years ago and has been giving ever since, often participating in platelet donation, which takes more time than standard donation but allows a donor to give more often. Hatten recently earned her 10-gallon donor badge.
“I’m not afraid of needles and can offer at least two hours a month for people in need,” Hatten explains. “It takes so little of my time and can mean a lifetime to somebody else.”
This spirit of selflessness is evident to co-workers on the job. Hatten has been known to help with station fundraisers and has held bake sales to help colleagues make ends meet over the holidays. After her job shifts, Hatten aids her housemate and fellow CSA Liani Marriott by picking up Marriott’s children from day care and providing care herself so Marriott can work.
“Judy has definitely been one of our unsung heroes,” Marriott says. “There are times when those who work the hardest are not the ones who see their names in lights. But it would be hard to find a more exemplary employee.”
Hatten, who grew up in Northern California, has worked as an Alaska CSA in Burbank for 32 years. A highly skilled and versatile employee, she is known for her scheduling capabilities, her focus on safety and her ability to step into roles as a lead CSA or CSA trainer when needed.
Yet Hatten is best-known among frequent flyers in Burbank for her people skills—for being genuinely helpful, friendly and engaging.
“A nice day for me is when I help people get where they are going safely and make their day a little better,” Hatten says. “I try to work hard for other people.”
Questions & answers
What do you like most about your job?
I enjoy the time I have to talk with our guests—finding out what they’re doing and where they’re going.
What is your best piece of job advice?
Just be kind to everyone. Each person is an individual, and we can help by listening.
What do you like to do outside of work?
I enjoy LA Dodgers baseball games. My dad was a pitcher for the Brooklyn Dodgers when Jackie Robinson was on the team. I still bleed blue for the Dodgers.
Where have you enjoyed traveling?
I’ve visited many countries, but I also like to travel in the U.S. On one recent trip, I flew to Omaha and then drove to the Badlands of South Dakota. That was beautiful.
What do you pack when you fly?
An iPad to play games and read books—I especially enjoy reading mysteries.
Kudos from Judy’s co-workers
“Judy is a legend because she goes above and beyond. She helps co-workers all the time. She always wears a smile, makes everyone happy and tells jokes. It’s a wonderful delight to work with her.” —Scott Kaller, Customer Service Manager, Burbank
“Judy is diligent and focused, yet lighthearted enough to find humor in almost any situation. She is exceptionally kindhearted and does the right thing for Alaska Airlines and guests at all times.” —Liani Marriott, Customer Service Agent, Burbank
“Judy is a Burbank legend because of her high standards, friendliness, and willingness to help by taking initiative and being there when people need her.” —Bill McConnaughey, Lead Customer Service Agent, Burbank
“Whenever Judy retires, her name will be raised often with fondness in Burbank. She has been here a long time, and people remember her. When guests check in, they ask if Judy is working. She’s a great representative for Alaska Airlines.” —Janine Regoli, Operations Trainer, Burbank
Alaska Airlines employees such as Judy Hatten are the reason for our service excellence. Join us in creating an airline people love. Visit careers.alaskaair.com.
First-timers to this tropical city-state often pack along outside images of an economic dynamo – home to that space-age skyline from “Crazy Rich Asians” and an extra rule or two. (No durians on the metro!) But once you’re here, Singapore reveals itself as much more: Asia’s fabulous melting pot, where Chinese, Malay and Indian cultures merge so memorably.
Singapore is a breeze to enjoy. It’s always summer. English is widely spoken. Public transit is simple and cheap, and it’s easy to get here via Alaska’s partner airlines, including Singapore Airlines, which offers nonstop flights from Los Angeles, San Francisco, Houston, New York and – beginning September 3 – Seattle.
Beyond the luxurious shopping and glittering lights loom golden beaches, century-old shophouses decked out in colorful tiles, pedestrian-only backlanes filled with boutiques and cafes – plus some of the world’s best street food in the city’s iconic “hawker centers.”
It’s also a hub offering easy access to much of Southeast Asia. After a few days here, you can double-up an overseas adventure by flying an hour or two to some of the world’s best beaches in Bali or Thailand, the ancient Khmer kingdom at Cambodia’s Angkor Wat, or floating villages of Vietnam’s Mekong Delta. But you won’t be in any hurry to leave Singapore.
Overview
A walk around Marina Bay takes in much of Singapore’s modern architectural icons. (Photo by Kim I. Mott)
At 278 square miles, Singapore is a bit smaller than New York City, and is one of the most relaxing and rewarding Asian cities to visit. Most of the 5.4 million locals speak English (which joins Mandarin, Malay and Tamil as official languages).
The story of modern Singapore springs from many roots, including the Peranakan culture that grew from Chinese immigration in the 1400s, and the British colonial period, which began two centuries ago in 1819. World War II weighs heavy on Singapore consciousness, too: After Pearl Harbor the Japanese took over the entire Malay peninsula and the British-controlled Singapore by February 1942.
When colonial rulers proved unable to stop a foreign invasion, the seeds of independence were sown. Following a brief merger with Malaysia, Singapore became fully independent in 1965. Over the next half-century, Singapore left behind its humble kampong (village) origins and become one of the world’s fastest-growing economies, with the gross domestic product rising from US$320 per capita a year to over US$60,000.
For a fun way to learn more of Singapore’s 20th-century history, check out Sonny Liew’s cinematic and award-winning graphic novel, “The Art of Charlie Chan Hock Chye,” which tells an alternative history of modern Singapore through the life of an aged fictional cartoonist.
When to go
Singapore is at its best after dark, when temperatures fall and the city lights up. (Photo by Kim I. Mott)
It’s summer all year in this tropical rainforest climate (the equator is only 88 miles south), and regardless of rain or crowds (notably July to August) it’s possible to have a great experience any time.
It rains frequently – often quick downpours, here and gone. February to April is generally driest (and without summer crowds), while rainfall peaks November to January.
Humidity is about the same all year, usually highest in the mornings at 90%, before tapering off in the afternoon – meaning it can be wise to start the morning by shopping or going to one of the excellent museums.
Getting there
The new Jewel terminal hub at Changi Airport, which opened in June. (Photo by Kim I. Mott)
Reaching Singapore is one of the travel world’s great pleasures. Its Changi Airport has won consumer aviation website Skytrax’s annual award for best airport seven years straight, and the new Jewel terminal hub has become a city attraction in its own right. (See our recent video and review.)
Alaska Global Partners offer many flights to Singapore, allowing Mileage Plan members to earn their miles on a long-distance trip.
Passports & visas
No visa is required for Americans to visit Singapore for up to 90 days, or for Canadians to visit up to 30 days. Ensure your passport is valid for six months and has two blank visa pages.
Money
Singapore uses the Singapore dollar (SGD, or S$), which is worth about US$0.74. You’ll find ATMs using Visa, MasterCard, Cirrus, Plus, Eurocard networks in banks, convenience stores and malls – and most hotels, restaurants and shops accept the cards.
Singapore is more expensive than much of Southeast Asia, but it’s still generally less expensive than a visit to most American cities. You can spend anywhere from US$70 to more than US$400 per person per day, depending on how you roll. Restaurants and bars can rival high-end New York or Europe in price. A downtown restaurant serves overflowing platter of chili crab for S$90 (US$66), while pints of local Tiger lager beer vary from S$4 to S$16 (US$3 to US$11.70), depending on where you get it). But hawker centers offer excellent meals for as little as S$3 (US$2.20).
Lay of the land
Marina Bay’s SkyPark observatory offers towering views of city and sea. (Photo by Kim I. Mott)
Singapore is made up of more than 60 islands at the southern tip of the Malay peninsula, between Malaysia and Indonesia. The main territory is the 17-by-31-mile Singapore Island, also known as Pulau Ujong. Most of the attractions fill its compact south-central districts, radiating inland from the harbor.
Just off Marina Bay, the “supertrees” of Gardens by the Sea are horizontal gardens that are free for visitors to explore. (Photo by Kim I. Mott)
Many visitors set up around Marina Bay, the result of a reclamation project. It boasts oversized attractions like Marina Bay Sands’ boat-shaped SkyPark and the glowing “supertrees” that tower over less artificial horticulture of Gardens by the Bay. Across the bay lies Singapore’s historic heart, the Civic District, with canalside eateries along Circular Road and promenades passing illuminated bridges.
Just inland is Chinatown, with a food street and several hawker centers. A couple of miles east is Kampong Glam, a Malay enclave known for pairing the biggest mosque in town with colorful shops and eateries. To the north is Little India, with temples, sari shops and curry houses on Serangoon Road. Orchard Road, a few miles from Marina Bay to the north, is shopping central, with more than 20 high-end malls.
Where to stay
Marina Bay Sands is – you see it right – topped by a boat-shaped SkyPark. (Photo by Kim I. Mott)
You can easily fill five days in Singapore, so choose a convenient base. Civic District hotels can run over US$250. The nearby Marina Bay Sands is a US$700 splurge but offers guests infinity pool access in its SkyPark atop its three towers. Bucket-listers should consider the historic Raffles Hotel, famed for colonial-style grace and its homegrown Singapore Sling cocktails. It’ll cost you, though. The hotel reopened in August after a two-year restoration; rooms start around S$750 (US$550).
For cheaper stays, Singapore is fully entrenched in the “capsule hotel” scene, with slick offerings if you don’t mind climbing into a compact chamber and sharing bathrooms (starting at US$40 including breakfast). There are also double-bed capsules and small private rooms. Many cheaper Airbnb options run US$40 to US$60 a night, usually offering guesthouse-style apartments with shared bathrooms.
The historic Raffles Hotel reopened in August after an extensive renovation. (Photo by Kim I. Mott)
Getting around
Singapore’s MRT (Mass Rapid Transit) is a well-organized system where you can take buses or the 124-mile subway system using the E-Z Link card, which can be bought for non-refundable S$5 directly from subway attendants by the turnstiles. Note: machines accept cash only.
Color-coded lines are labeled by their terminus, so you’ll need to know your direction to board the right train. Grab a free subway line map for easy reference.
To ride, swipe your EZ-Link card to enter a subway station or get onto a bus, then swipe again when leaving. Fares vary depending how far you go; most one-way rides range from under S$1 to just over S$2. (Here’s an online calculator.) You need to keep S$3 minimum on your card to use it. Subway stations have “top-up” machines to add a minimum of S$10 to your card. You can buy point-to-point access with cash.
The MRT also offers a day pass for S$10, which makes sense if you’re planning on at least six rides.
In addition to taxis, Grab is the local version of Lyft or Uber, and easy to use with its mobile app. Most rides around central sites cost less than S$7. A ride between Changi airport and the center costs about S$20. MRT subway lines and buses connect the airport and city center, though they require a transfer.
Note: All vehicular traffic, as in England, runs on the left side of the street.
Essential experiences
Marina Bay’s Merlion – a part mermaid, part lion – is the unofficial city mascot. (Photo by Kim I. Mott)
Singapore’s attractions span centuries and, of late, heights. Here are a few things you’ll likely want to do first. And if you fly on Alaska Global Partner Singapore Airlines, you get discounts to many attractions. (See the list.)
Marina Bay Walk
Singapore’s sidewalks and promenades make for ideal walking and some sidewalks are even covered from midday sun or rains. The best is the two-mile walk around Marina Bay, where you’ll find theaters, restaurants, a Ferris wheel, downtown buildings, the city’s beloved Merlion sculpture fountain (the mystical mermaid/lion hybrid – only in Singapore!) and the iconic triplet-tower of Marina Bay Sands, where you can visit the SkyPark for S$23.
Locals and tourists alike come at dusk and for the evening light shows. Expect to accidently step in front of an Instagram shot or two.
Museums
Singapore’s museums, like the National Gallery Singapore, offer far more than just an AC break. (Photo by Kim I. Mott)
Singapore has invested in showcasing its cultural achievements. And you’ll want to visit a couple of museums, which have the extra advantage of providing an air-conditioned break during the hottest time of day.
The excellent National Gallery Singapore, with its imaginative makeover of the old City Hall and Supreme Court buildings, debuted in 2015. Its towering galleries reveal artistic reactions to a modernizing era and are worth several hours.
Fort Canning Park’s Battlebox is where the British military (briefly) tried to thwart the Japanese invasion before surrendering in 1942. (Photo by Kim I. Mott)
The city’s oldest museum, the National Museum of Singapore, first opened in 1887 and offers an illuminating, at times playful, look at the development of the city-state in a stunning space. It even celebrates ‘70s films with a montage you watch from a “drive-in” theater.
For war buffs, Battlebox Museum offers a fascinating 75-minute tour of the bunkers in lovely Fort Canning Park where the British army ultimately made the call to surrender to the Japanese in February 1942.
Chinatown’s free Buddha Sacred Tooth Temple & Museum – housed in a Tang-style temple that looks old but was built in 2007 – is a free attraction near Chinatown eateries that gives a helpful Buddhism overview.
Singapore is made for Instagram. Its Vintage Cameras Museum in the Kampong Glam neighborhood even has surreal backdrops set up for your selfie dreams. (Photo by Kim I. Mott)
Zoo
The Singapore Zoo is considered by many the world’s best. In the “open concept” space, natural boundaries replace fences and bars. The zoo is even open after dark for “night safaris” when critters are most active.
Shophouses
Brightly colored two- or three-story Chinese-style shophouses, built from the mid-1800s until World War II as commercial and residential spaces, are as key a piece of local architecture as the “painted lady” Victorians of San Francisco. The most elaborate, with ornate tilework and columned windows, incorporate Malay and Art Deco influences.
You’ll see them across town, including Little India’s Serangoon Rd, at the open-air eateries in Chinatown or the pub scene of river-facing Circular Road, and on boutique-filled lanes of Kampong Glam.
Outdoor Activities
It’s known for urban glitz, but Singapore offers many ways to enjoy the outdoors. Pulau Ubin is a vehicle-free island near the airport, reached by a S$3 “bumboat” ferry; there you can rent bikes to explore a relatively untouched nature, including wetlands and mountains with views back on the city and the sea.
Another great place – particularly for families – is Sentosa Island, an amusement park hub with the nicest beaches.
Eating
Singapore dining brings a lot of surprises. The unsigned Dragon Chamber is reached behind a “beer fridge” door. (Photo by Kim I. Mott)
Michelin stars and awards run rampant in Singapore, from food stalls to classy dining like Odette in the National Gallery. You will eat well, regardless of how much you spend.
Foodie events run all year, including the two-week Singapore Food Festival in July. The array of beloved staples (Hainanese chicken rice, Malay laksa, Indian roti prata flatbread) reveal how diverse Singapore is – and delicious.
Try atmospheric dining areas like riverside eateries along Circular Road (for seafood and pub fare) and Kampong Glam’s palm-lined pedestrian streets (for Middle Eastern and Malay food).
The 100-plus hawker centers are a revered link to street food heritage, each packed with endless options of cheap, excellent food that give a local spin to Chinese, Malay, Indonesian, Indian and Western recipes. “Crazy Rich Asians” fans will want to go to Newton hawker center, where Rachel goes for a hot, spicy plate of chili crab. There are many more options.
Shopping
Facing the Singapore River, Circular Road is a popular open-air night spot. (Photo by Kim I. Mott)
Singapore has been Southeast Asia’s capital of shopping for generations. Its Orchard Road is the region’s Champs-Élysées, lined with glitzy malls and high-end boutiques.
Kampong Glam is more like hipster Singapore, particularly the boutiques on the pedestrian strip of Haji Lane. A block away, Arab Street is good for imported textiles and rugs. You’ll find many colorful knickknacks in Chinatown and at Little India Arcade off Serangoon Road.
If you’re looking for food products, most hawker centers have markets – particularly helpful if you’ve fallen for the coconut jam used in kaya toast.
Learn more
Explore how you can earn and redeem miles on trips to Singapore and other destinations in Asia by flying on Alaska Global Partner airlines.
In the summer of 1941, Inter-Island Airways (the former alias of Hawaiian Airlines) made its first large-scale fleet upgrade in company history. After flying amphibious planes for nearly 12 years, our founder Stan Kennedy pushed for the acquisition of three Douglas DC-3s, the aircraft recognized as the greatest of its time.
Our crews worked closely with the Douglas Aircraft Company to retrofit the new planes with fuel tanks that were suitable for transpacific travel. In preparation for what would become Douglas’ longest delivery distance at that time, the planes were first ferried from the manufacturer’s Santa Monica plant to Oakland Municipal Airport.
At the dawn of Tuesday, Aug. 26, the fleet of DC-3s took off from Oakland and headed west toward the Hawaiian Islands. After following a specific flight plan over the Pacific Ocean and flying slowly to conserve fuel for the long journey, the DC-3s rounded the eastern face of Diamond Head and turned west toward Honolulu's John Rodgers Airport (now the Daniel K. Inouye International Airport).
The trip took an estimated 14 hours and the pilots delivered all three aircraft right on schedule. Upon their arrival, they were greeted at the ramp by over 1,000 spectators seeking an up-close look at the revolutionary fleet.
The arrival of the DC-3s also marked a new era for the company, which, as the large, bold red letters painted on the fuselage announced, would from that day on be called HAWAIIAN AIRLINES.
Mystery solved: Why some of our aircraft have a windowless window seat
You board your flight to Maui and head to your seat – 10A. You’re excited to have a view of the Pacific Ocean for the next five hours. However, when you get to your seat, you come to find that you’re in the only one on the aircraft without a window – the windowless window seat.
Have you ever wondered why this seat exists?
Every aircraft in Alaska’s Boeing fleet has a seat or two, on the left side forward of the wing, with either partial access to a window or no window at all.
“That’s the spot where Boeing places the air conditioning riser ducts from the belly – where the air conditioners are located – to the cabin ceiling, where the air distribution ducts are at,” said John Melvin, Alaska director of fleet engineering. “The vertical ducts are located behind the passenger compartment sidewall panels and they prevent the installation of a window in one row on the left side. This is standard on all Boeing 737 aircraft, not just ours.”
On Horizon Air’s Q400 fleet, there is also a partially blocked window at row 11.
“There is an obstruction of the view from the window due to electrical conduits that pass through that area similar to the Boeing 737,” said David White, Horizon director of fleet engineering. “It’s not a complete obstruction, but the windows are located pretty far forward and aft at that seat, so the visibility is not so good.”
So, there you have it. Mystery solved!
Here’s a breakdown of our aircraft with partial access to a window or no window at all:
• 737-700 – No window in Seat 9A
• 737-800 – No window in seat 10A
• 737-900/900ER– No window in seat 11A
• Q400 – Limited window view in row 11
Customer Service Legend Ron Wallin: “He leads by example”
On exactly the 46th anniversary of Ronald (Ron) Wallin’s hiring at Alaska Airlines, he officially became a Legend of Customer Service, the airline’s highest employee honor. Wallin was among 15 award recipients at the April 30 ceremony in Seattle that celebrated the 2019 Legends class.
According to the co-workers who know him best, however, this Ramp Service Agent who works in the Air Cargo Warehouse in Seattle achieved legendary status long ago—for his dependability, watchful commitment to safety on the job and willingness to lend a hand.
“I started working with Ron in 1977 in Ketchikan, and I’ve known him for 55-plus years,” says Larry Tinney, a Lead Ramp Service Agent who still works with Wallin, now in Seattle. “Ron has always been a positive and helpful person who works well above any standards.”
Born and raised in Ketchikan, Wallin hired on with the airline as a ramp agent in his hometown. He and his wife moved to Seattle in 1985, after their children finished high school.
Wallin, who has had different roles on the ramps in his career, now works as an early-morning runner for priority packages shipped via Alaska’s GoldStreak service. He ensures that packages are assigned to the correct flights and then rushes them from the warehouse to planes, ensuring there is time to load them.
Over the years, Wallin has handled a variety of intriguing incoming and outgoing cargo, including medical shipments—even transplant organs—that must be kept cold. He has also enjoyed participating in the airline’s annual rush shipment of the first Copper River salmon to Seattle. It reminds him of his Alaska roots.
Whatever cargo Wallin is in charge of, customers can be sure it is handled with care.
“It’s all about service,” he says. “When I want something delivered to me, I want it to arrive as soon as it can, safely. I want the same for our customers.”
Questions & answers
What’s the best thing about your job?
It has always been the people I work with. I also like doing something physical. I go to work, and I get a workout. I enjoy that.
What advice do you have for new hires?
You just have to execute on your job. That is what we always try to do.
Where do you like to travel?
Pretty much all my wife and I do now is try to spend as much time as we can with our grandkids. They are in Kansas City now, but they have moved around a bit. Visiting them has been a great way to see different parts of the country.
What do you pack on trips?
We take very little. We like going to warm places, so we bring gear for warm weather.
What should people know about you?
I’m an early riser. I work from 4 a.m. to 2 p.m., and I love the morning shift.
Kudos from Ron’s co-workers
“Ron is a Legend in my book because he leads by example. He comes to work every single day, does his job, does it really well, is always in a good mood and never calls in sick.”—Scott H., Air Freight Cargo Operations, Seattle
“Ron knows how important it is to our customers that they receive their cargo in a timely manner. He goes above and beyond to ensure that their shipments are on the flights, as expected.”—Mary Q., General Manager, Cargo, Seattle
“If you need help, Ron steps in and helps out. And he always has a good story to give you a laugh. Also, Ron always shares his cookies!”—Kim B., Supervisor, Cargo Operations, Seattle
“Ron always shows up for work with a smile on his face. He genuinely cares about the things that we ship. I love coming to work every day and working with him.”—Helene R., Lead Customer Service Agent, Air Freight Cargo Operations, Seattle
Alaska Airlines employees such as Ron Wallin are the reason for our service excellence. Join us in creating an airline people love. Visit careers.alaskaair.com.
How Alaska Airlines Foundation helps students ClimbHI – creating lift and inspiring Hawaii’s future tourism leaders
Even in high school, Geraldine “Denden” Ilan knew she wanted a career in sharing aloha.
The 2016 graduate of Waipahu High School on the island of Oahu was inspired when she joined the Leadership, Exploration and Inspiration (LEI) Program offered by ClimbHI, a nonprofit based in Honolulu that gives young people the chance to explore careers in Hawaii’s number one industry: tourism.
Geraldine “Denden” Ilan at work during her internship with the Hawaii Lodging & Tourism Association. Ilan is a former LEI program student participant and college intern. (Photo courtesy of ClimbHI.)
“At the time, I still wasn’t sure what exactly I wanted to do in the industry, but I knew that I wanted to spread the same aloha spirit that I was given during my time with LEI,” says Ilan, who is now a student at Hawaii Pacific University with an internship at the Hawaii Lodging & Tourism Association.
This combination of inspiration and opportunity is just one way that the Alaska Airlines Foundation is creating lift – investing in community programs that enable young people to imagine and reach new possibilities. (Learn more about how Alaska is creating sustainability through lift.) For 20 years, the independent 501(c)3 Alaska Airlines Foundation has been investing in communities through grants to nonprofits like ClimbHI.
“We’re here because of our communities, and our aim is to thrive together for generations to come,” says Diana Birkett Rakow, chair of the Alaska Airlines Foundation Board of Directors. “As we look out over the horizon, we will grow and expand the foundation and work with partners to help inspire, empower and equip young people to connect to career opportunities and realize strong futures.”
Julie Morikawa, ClimbHI president and CEO, with LEI program college interns. (Photo courtesy of ClimbHI.)
ClimbHI founder Julie Morikawa says her “ah-ha” moment to create the organization came when she returned home after working on the mainland in the travel and tech industries. “It became clear there was very little connection between our education system and the main industry in Hawaii,” says Morikawa, now ClimbHI’s president and CEO. “Through ClimbHI, we provide career exploration at a critical time when students are asking themselves, ‘What next?’”
“We are that bridge in connecting their current high school work and the endless opportunities that await them on their next journey,” Morikawa says.
Over 1,000 students across the Hawaiian Islands participate in ClimbHI’s LEI program each year – just one way the organization helps students explore careers in hospitality and tourism. “Whether or not a student decides to go into the (tourism) industry, the program is really about them finding their confidence to believe in their dreams and follow a path to making those dreams a reality,” Morikawa says. “We provide the inspiration and confidence so our students can follow their dreams and succeed.”
Ilan, who is also a peer mentor at Hawaii Pacific University, appreciates the wide range of experiences. “There is always something to learn about each day, and I love that there is never a dull moment in this industry,” Ilan says.
Over the past two decades, the Alaska Airlines Foundation has supported communities with cash grants to nonprofits totaling over $2 million – focusing on programs that benefit young people in the communities served by the airline.
“We’re making a long-term commitment to young people, especially those who don’t start out with easy access to opportunity,” Birkett Rakow says. “This round of donations pays homage to the Foundation’s history and commitment to communities while beginning to chart a new course for the future.”
In the first half of 2019, the Alaska Airlines Foundation made grants to the following 24 organizations:
Alaska:
Anchorage Museum
Covenant House Alaska
Girl Scouts of Alaska
Ilisagvik College
Junior Achievement of Alaska
Seward Association for the Advancement of Marine Science
Story Works
Volunteers of America – Alaska
Hawaii:
Big Brothers Big Sisters Hawaii
ClimbHI
Friends of Hawaii Robotics
Girl Scouts of Hawaii
Malama Learning Center – Islander Scholars
Nalukai Foundation
Washington:
After-School All-Stars
Asian Counseling and Referral Service
Communities in Schools
College Success Foundation
El Centro De La Raza
Juma Adventures
Reading Partners’
Seattle Education Access
Washington STEM Center
YouthCare
The Alaska Airlines Foundation is currently updating its grant guidelines, and in 2020 will expand to add grant opportunities in California and Oregon.
Hawaiian Airlines and Amadeus celebrate first flights with new software to improve operational efficiency
HONOLULU – Amadeus and Hawaiian Airlines celebrated this week the first flights departing from the carrier’s Honolulu hub with new technology to improve operational productivity, maximize aircraft carrying capacity and reduce fuel burn and carbon emissions.
This summer, Hawaiian began implementing Amadeus Departure Control Flight Management (DCS FM) to optimize load planning for more than 260 daily flights between the Hawaiian Islands and throughout its growing route network connecting Hawai‘i to U.S. Mainland, Asia, Oceania and the South Pacific.
The new technology allows Hawaiian to quickly and precisely define each aircraft’s optimal load distribution using enhanced automated data feeds, including passenger numbers, cargo volume and fuel weight planned for each flight. The solution integrates seamlessly with Hawaiian Airlines’ technology.
“The fully automated capabilities of Amadeus DCS FM are helping us to improve productivity and optimize the use of aircraft capacity,” said Jon Snook, Hawaiian Airlines chief operating officer. “It also allows us to maintain our U.S. industry leading on-time performance record by combining real time and historical data to plan our flights and ensure punctual departures.”
Elena Avila, EVP and Head of Airlines for the Americas at Amadeus said, “Since the successful implementation of Amadeus DCS FM integrated as a standalone solution, fully integrated with Hawaiian Airlines’ current technology, our teams are seeing significant improvement in standardizing operations, increasing cargo capacity and reducing fuel burn.”
Hawaiian Airlines is leading the way in modernizing how airlines manage and automate their operations so employees can focus on delivering superior value to their guests and a memorable Hawaiian travel experience. Results of this new solution will include improved fuel efficiency and related fuel cost savings, the avoidance of potential delays thanks to real-time information being shared between reservation systems and aircraft loaders, and smoother departure processes.
Hawaiian is utilizing Amadeus DCS FM on its jet fleet of 24 Airbus A330, 13 A321neo and 20 Boeing 717 aircraft.
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 90th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
About Amadeus
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.
We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries.
We are one company, with 19,000 employees across 70 offices. We have a global mindset and a local presence wherever our customers need us.
Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.
Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC.
HONOLULU – Hawaiian Airlines generated the equivalent of $9.3 billion in economic benefit for the state of Hawai‘i and supported more than 60,000 jobs in 2018, according to an independent report conducted in recognition of the airline’s 90th year of service to the state and its people.
The analysis by ICF, a global consulting services company with specialized expertise in aviation and other industries, examined the most recent publicly available full-year data to assess Hawaiian’s economic impact to its home state.
“Due to the State’s unique geography, HA (Hawaiian Airlines) provides a service to Hawai‘i that is unmatched anywhere else in the U.S. and most of the world,” the report concluded. “The regional economy would be severely stalled without the airline’s inter-island, domestic and international flights.”
Hawai‘i’s oldest and longest-serving airline, whose core mission to serve Hawai‘i has guided its global growth since its founding as Inter-Island Airways on Nov. 11, 1929, today employs more than 7,300 people and operates more than 260 daily flights between the Hawaiian Islands and connecting Hawai‘i to the U.S. Mainland, Asia, Oceania and the South Pacific.
The report, which was commissioned by the airline, noted that in addition to direct benefits derived from visitor and employee spending, the airline generates regional employment and revenue through spending on daily operations, capital investments, and indirect spending by visitors and passengers. Highlights from the report include:
Hawai‘i economist Paul Brewbaker, who also contributed to the report, noted: "Hawaiian Airlines' 90-year history is the modern economic history of Hawai‘i, opening it to commerce and trade in services by connecting the islands with each other and the world."
In addition to a comprehensive economic impact analysis, the report profiles five local entities that share their experiences about working with and using Hawaiian Airlines. Whether delivering perishable medical supplies, transporting high value cargo or flying students between neighboring islands for athletic competition and community service opportunities, the airline is a cornerstone in maintaining a superior quality of life for residents.
And, finally, the report details Hawaiian’s Team Kōkua giving program, which includes both monetary donations and employee volunteerism supporting culture, education, environment and health and human services.
“We take great pride in all we do to connect residents, businesses and families,’’ said Peter Ingram, president and CEO of Hawaiian Airlines. “We are proud to have been Hawai‘i’s airline for 90 years, and we intend to be here serving the needs of our home state for at least 90 more.”
What do you get when Hawaiian Airlines collaborates with 7-Eleven Hawai‘i? Nothing other than the Holoholo Slurpee® with Hawaiian Airlines! The Slurpee® flavor was inspired by our signature passion-orange-guava-nectar in-flight juice. Last month Hawaiian Airlines® Bank of Hawaii World Elite Mastercard®, Harders Hawaii, and 7-Eleven Hawai‘i teamed up to launch this limited-time flavor that gives us all nostalgia for Neighbor Island travel.
As part of the celebration, we launched our large-size Slurpee® cup and exclusive stickers designed by local artist Derick Fabian.
Fabian, who also goes under the alias 7Sketches, is a graphic designer by trade and artist by appetite. In brainstorming the look of the new limited-edition drink, he channeled the island-inspired flavors of the juice and the meaning of “Holoholo” (to travel leisurely) to create five jet-setting animals. The characters, which include a couple of pueo (Hawaiian owl), a honu (sea turtle), a lucky cat, a rabbit, and a mother and baby panda, each peer out the window of an aircraft and embody the on-the-go spirit of island hopping aboard Hawaiian.
“Passion-orange-guava-nectar juice always brings me back to being inside of a Hawaiian Airlines plane, especially when I was a kid from Kaua‘i flying to O‘ahu to go shopping,” said Fabian. “I remember rushing through the aisles and looking out the windows as Kaua‘i grew smaller and smaller. These characters are representations of that feeling I had flying when I was little.”
Fabian’s art is inspired by his interest of, well, a lot of different things, including traveling throughout Hawai‘i and Japan, anime, kawaii culture, and graffiti art. This mish-mash of techniques is what makes the 7Sketches brand stand out amongst O‘ahu’s latest cohort of artists.
Before the Holoholo Slurpee® collaboration, Fabian was building his brand online and working with brick-and-mortar stores like Big Bad Wolf. His first big break came in 2018 when he was invited to create a large-scale mural during the popular POW! WOW! Hawai‘i street art festival.
Fabian’s mural in the 2019 POW! WOW! Hawai‘i street art festival
Despite his growing popularity, Fabian adopts a laid-back business style, a testament to his personality, and creates his work from passion. When we asked for the story behind 7Sketches, the answer was unexpectedly simple: “Seven is my favorite number and I love to sketch,” he laughed.
Brighson Tolentino, coordinator of loyalty and travel products at Hawaiian Airlines, knew Fabian was the artist for the Slurpee® campaign from the start.
“As we began discussions of the Slurpee® cup design, 7-Eleven Hawai‘i already had 7Sketches in mind for the job,” Tolentino said. “Since Hawaiian Airlines is one of the founding sponsors of the POW! WOW! Hawai‘i festival, we were familiar with Derick’s vibrant, animated style and knew almost immediately that it was going to be a great fit.”
Tolentino (left) and Fabian (right) visited their neighborhood 7-Eleven to get their own Holoholo Slurpee®.
You can still slurp on the Holoholo Slurpee® in Fabian’s cups and collect his character stickers by visiting any 7-Eleven Hawai‘i locations through the end of the month. If you’re a Hawaiian Airlines® Bank of Hawaii World Elite MasterCard® or Bankoh Hawaiian Airlines® Visa® Debit cardmember, you can also earn two bonus miles per $1 spent when you spend $11 or more at any 7-Eleven Hawai‘i store.
To learn more about our partnership with 7-Eleven Hawai‘i or to find the nearest store location, click here.
The Hawaiian Airlines Bank of Hawaii Mastercard is issued by Barclays Bank Delaware (Barclays) pursuant to a license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
The Bankoh Hawaiian Airlines Visa Debit Card is used by Bank of Hawaii. VISA is a registered trademark of Visa International Service Association and used under license.
View original content to download multimedia:
