Alaska Airlines is transforming the airport lobby experience

New technology is coming that will have you flying through the lobby in no time

We’ve all been there—you’re packed and ready for your trip, the excitement is building, and you arrive at the airport only to find long lines that kill your vibe. All you want to do is get through security and stop by a favorite restaurant or grab that precious pre-flight beverage.

Thankfully, this dreaded experience will soon become a thing of the past. Why? Because we’ve reimagined a more seamless travel experience, and it’s coming to an airport near you. Over the next three years, we’re investing $2.5 billion in overall improvements to enhance the airport experience within our hubs and focus cities including Seattle, Portland, San Francisco, Los Angeles and Anchorage.

We’re working on getting you through the lobby and to security in 5 minutes or less—meaning fewer lines and more time for that pre-trip snack. Much like mobile technology widely used to access sporting events and concerts, your phone is all you need to fly through the lobby.

A sneak peek at what the future lobby will look like at Seattle-Tacoma International Airport.

Getting travel ready

The first step starts at home (or work or while you’re waiting in the school pick-up line) on the Alaska Airlines app. Guests are encouraged to check-in and secure a boarding pass before coming to the airport. Getting travel ready before coming to the airport provides peace of mind and allows you to plan your day of travel better. The Alaska Airlines app is the perfect pre-trip tool, but guests can also check-in on a desktop and send a boarding pass to their phone or print one at home.

Bonus! In addition to the time saved by our guests, this change also helps reduce the amount of paper we use—an important step toward our sustainability goals.

Tagging your bag

New bag tag stations will replace dated kiosks in lobbies where you’ll pay for and tag checked bags using iPad tablets. Because you’ve completed all other actions before arriving at the airport, it’ll only take a few quick steps. Airports have already begun changing to the new tablets and guests are adapting—with 3 out of 4 guests arriving with a boarding pass in hand to airports with the new technology. Most airports will transition to the new bag tag stations by the end of 2023.

Dropping your bags off

Beginning in spring 2024, the lobbies in our hub airports will be getting innovative technology that will allow you to drop your bags off with just a few quick scans. Popular in many international airports, we can’t wait for you to try it in Alaska’s hubs. The machine will scan your face, government-issued I.D., and bags. From there, it will take your bag(s) on a belt to be loaded onto the aircraft. The process takes less than a couple minutes and will have you on your way to security.

“As we thought about how to provide the most caring experience for our guests, it was clear the lobby was a pain point. We realized the majority of our guests were doing most of the kiosk actions on their own phones and we could reduce the congestion in our airports. Alaska was the first airline to introduce kiosks more than 20 years ago, and we’ll be the first airline to remove them. We’re looking forward to offering the new full guest experience next summer.”

– Charu Jain, Alaska Airlines senior vice president of innovation and merchandising

Need extra help?

While we know the vast majority of Americans own a smartphone, some guests may need extra assistance at the airport. For those guests, we will always have customer service agents available. We have heard from many guests that the best way we can care for them is by offering self-service options. This transformation gives you the choice between getting through the lobby quickly or receiving personalized help.

We can’t wait to welcome you into our new lobby experience soon!

Living Eddie Aikau’s Legacy: Oʻahu’s Luke Shepardson Casually Wins Surfing’s Greatest Big Wave Event

Born and raised on Oʻahu’s North Shore – a stretch of rural coastline dubbed ‘the seven-mile miracle’ for its unrivaled concentration of world-class waves – Luke Shepardson, the son of an avid surfer and bodysurfer, was inevitably drawn to the ocean early on.

“You start at Haleʻiwa, learning to ride the whitewater, then bigger whitewater on the outside (break), and then real waves … Velzyland, Rocky Point, Sunset, and Waimea,” he recalls his progression in the sport, listing surf spots of increasing difficulty as if they were compulsory school grade levels. “The peer group that I was with, we were all just pushing each other, going bigger and bigger.”

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A young Luke Shepardson with his father, Mark Shepardson

Shepardson’s surfing evolved as he participated in Hawaiʻi Amateur Surfing Association events around the island with his sights on a professional career. Along the way, he earned the nickname “Casual Luke” for his mellow, easygoing – almost non-competitive – approach to riding waves of consequence. He dropped out of Kahuku High School in ninth grade (later earning a General Education Diploma) and taught surf lessons to fund his travels.

But after years of competing and even securing sponsors, Shepardson abruptly quit.

“I gave up on my dream in my early 20s – it started getting late,” Shepardson, now 27, said pragmatically. “I also had my first son and figured I’d need a solid job.”

Ironically, once Shepardson decided to hang his contest jersey, he achieved one of his best results at Sunset Beach – one of Hawaiʻi’s most iconic and powerful surf breaks.

“My son was three months old, and I made the semifinals,” Shepardson said, smiling. “Once I gave up on trying hard, I did good. But before the contest, I knew it was my last one. I tried electrician work first, for the money, but I wasn’t happy. I wasn’t by the ocean. I missed a good Pipe(line) swell and quit the next day. I got into the next lifeguard trials a few weeks later.”

Following His Passion

A lifeguard since 2019, Shepardson never stopped surfing – especially when the waves got big.

In 2016, as a massive swell headed to Waimea Bay, organizers of The Eddie Aikau Big Wave Invitational – the world’s most prestigious event of its kind – gave the greenlight to run the contest for just the ninth time since 1985. Created in honor of the late Waimea Bay lifeguard and waterman Eddie Aikau, and sponsored in part by Hawaiian Airlines since 2019, it requires waves to be consistently in the 20-feet-plus range (or 40-feet measured from the bottom to the crest of the wave) with favorable winds. Unlike traditional competitions, surfers cannot enter the Eddie by earning points at qualifier events. Instead, they must prove their ability in large surf and be selected by the Aikau family.

Shepardson was not on the coveted list, but he paddled out to the giant surf at dawn along with dozens of recreational surfers and invitees warming up for the contest. After falling on a huge wave, he was rescued, placed on a stretcher, and taken to a trauma center an hour away in Honolulu for evaluation. He was discharged and made it back to Waimea just in time to surf again after the Eddie had ended.

The following year, Shepardson was invited. He’s been welcomed back to the Eddie every year since, although the contest went on a six-year drought due to unreliable wave conditions.

That changed on Sunday, Jan. 22, when one of the largest swells to ever hit Waimea allowed the Eddie to go. Because the event is scheduled without advance notice as wave-producing storms suddenly generate in the Pacific, Shepardson was unable to request time off work, but his captain found a solution: Shepardson would be assigned to lifeguard at Waimea and use his breaks to surf his two heats.

On the eve of the Eddie, Shepardson attended a retirement party for a co-worker and went home to prepare. Surfers rely on various forecasting models to monitor big swells, but Shepardson, a resident of Pūpūkea, a community above Waimea Valley, didn’t need the data to know the waves would be enormous.

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Shepardson waves to spectators after surfing a heat at the 2022-23 Eddie Aikau Big Wave Invitational

“You could hear the cracking and the thunder” of the swell building in size overnight, he recalled. “I was getting ready for bed about 10 p.m. when a buoy reading came at 23 feet, 19 seconds (reflecting the swell size and the time between each set wave). I had super gnarly butterflies. I went to bed to get ready for work. The buoy was at 27 feet, 19 seconds in the morning – the biggest I’ve ever seen for surfable conditions.”

The Eddie Goes

It is estimated that up to 40,000 people gathered at Waimea Bay to watch the 34th installment of the Eddie. On his early morning drive to Waimea, Shepardson got stuck in traffic. He asked his girlfriend to take the driver’s seat, grabbed his lifeguard fins and ran the remaining mile or so toward Waimea, where he arrived at 7 a.m. He immediately began patrolling the shore and preventing beachgoers from getting swept out to sea by the surging swell – as his fellow competitors caught practice waves in the distance.

Ironically for Shepardson, focusing on lifeguarding instead of the contest warm up was advantageous.

“I’m really glad I was working because I’m a horrible contest surfer and I get the butterflies, super anxious. I’m not myself,” he said. “I didn’t even think about the contest at all. It was work, super busy keeping everyone safe. Then OK, it’s time for my heat, I get a break from work, I get to catch a few waves and enjoy myself and be a part of this special event. It’s always been a lifelong dream of mine.”

Around 11 a.m., Shepardson walked down the steps of his lifeguard tower, waxed his 10-foot board, and paddled out for his first heat: earning a perfect 10-point ride along with an impressive nine as his backup score.

For the next several hours, Shepardson rode his ATV up and down Waimea, and even treated two competitors, Brazil’s Lucas Chianca and Kauai’s Keala Kennelly, for gashes on their leg and chin, respectively. Several spectators had to be rescued from the Waimea rivermouth as it got overwhelmed by the waves.
 

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Shepardson with sons Haven (on left) and Wild, and girlfriend Natalia Macias

In the late afternoon, as Shepardson prepared for his second heat and the day’s last, Clyde Aikau, the younger brother of Eddie Aikau, offered him some advice.

“He came to me and said, ‘You need one really good wave and you win,’” Shepardson said. “I tried to brush it off because I’m not the best pressure person. I was telling myself if it (the right wave) comes to me, it’s meant to happen, but I’m not going to send myself over the ledge to get a 9.5 and get hurt, because I got to finish the day at work.

“Before my heat started there was a huge closeout set,” Shepardson continued. “Everyone got over it. I was getting into position, and a beautiful wave came straight to me. I committed and just went. At one point, I thought ‘Should I jump?’ but I got the drop, and there was a nice explosion (of whitewater) behind me. That felt really good. One of my best waves ever. I claimed it and cartwheeled (wiped out) instantly.”

Shepardson would later ride another wave, this time successfully exiting it just as it folded into a mountain of whitewater wrapping across the entire bay.

“I had a feeling I had a chance. I came in and changed into my work clothes,” he said, “then I got called to the podium.”

As Clyde Aikau announced the results starting from eighth place, Shepardson was the last surfer standing. He had won the Eddie Aikau, edging out runner-up finisher John Florence, the 2016 event winner and a two-time World Surf League champion, in a field stacked with the best big wave riders.
 

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Shepardson is overcome with emotion after winning the 2022-23 Eddie Aikau Big Wave Invitational

“I just started crying. The amount of emotions that went through my body, it was crazy,” he said. After a brief celebration, Shepardson returned to his tower.

“I stayed there to back up my partners,” he said. “Everybody (all the lifeguards) in the water did really well, the beach stayed mostly under control. We stayed there until 7 o'clock, everyone stayed safe. It was a good day.”

Shepardson, whose sons are one and four years old, says his life has been “turned upside down” with dozens of media interviews and events. Honolulu’s mayor surprised him at his tower and declared Jan. 25 as Luke Shepardson Day. Later this month he will be recognized with a prestigious “Meritorious Act Award” by the United States Lifesaving Association Board of Directors.

Asked how he plans to use the 350,000 HawaiianMiles he won, Shepardson intends to take his children to visit their grandparents in California, followed by a trip to Tahiti, Japan, or Fiji.

On being forever associated with Eddie Aikau and his legacy, Shepardson reflected, “He set the bar so high – to have a perfect record of over 500 saves and no lives lost under his watch…. That’s unexplainable. 

“I’ll try my best to follow in his footsteps,” he added. “It’s really cool to be a lifeguard and share the passion for lifeguarding and love for big waves. He is an idol of mine and someone I look up to. I’ll never be as good as him but it’s cool to strive for something like that.”

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Shepardson teaching his son Haven the ropes while tandem surfing at Pua'ena Point on Oahu's North Shore

 

In addition to being the exclusive airline sponsor of the Eddie Aikau Big Wave Invitational, Hawaiian Airlines is also proud to be a longstanding sponsor of the Eddie Aikau Foundation’s Eddie Would Go Essay Contest, which helps spread Eddie’s story of courage and compassion in saving lives, and his dedication to the Hawaiian people and Hawaiʻi’s culture.

Middle schoolers travel thousands of miles for weeklong giveback in Hawai‘i, discover the Aloha spirit

As Maritza Contreras jumped into the crystal-blue waters of the Pacific Ocean to snorkel for the very first time – long-forgotten was the anxiety she felt just five days prior when she was back home in Oakland, California. 

“I was sad, I cried because I was going to miss my mom,” Contreras said.  

The eighth grader at West Oakland Middle School was set to embark on a trip filled with many firsts: her first time on a plane, the first time she was thousands of miles from home and the first time she’d traveled without her mother. 

“My mom told me to have fun because it was a once-in-a-lifetime experience, she was proud I was chosen to go,” said Contreras. 

The 14-year-old was one of 12 West Oakland Middle School students who bid their parents farewell to go on a community giveback trip to the state of Hawai‘i last week at no cost to their families or school. As part of Alaska Airlines’ commitment to invest in youth and care for the communities we serve, we surprised the group with the seven-day trip to the Islands in partnership with STATE Bags. The family-focused bag brand’s co-founder, Scot Tatelman, co-created the program last year called Travel Academy when he took eight Brooklyn-based students on a transformational excursion throughout California. 

“Anyone who has traveled can speak to that feeling. When you land somewhere new and experience all that place has to offer, it feels like your world has opened up just from having seen it,” Tatelman said.  

“This partnership reflects both companies’ commitment to creating connections through travel and providing opportunities for young people to experience the world of aviation,” said Daniel Chun, Alaska’s Hawai‘i Director of Sales, Community & Public Relations.  “For over 15 years, Alaska has had the privilege of flying our guests to one of the most beautiful and amazing places on the planet, with service to four Hawaiian Islands from seven West Coast cities.  We are mindful of the impacts of travel and how important it is for both residents and visitors to mālama (to care for) this very special place so future generations are able to enjoy it.” 

While the backdrop of this year’s trip was the natural beauty of Hawai‘i, the students’ mission every day was to learn about how to become mindful visitors of the Islands by giving back to communities on O‘ahu and Maui. Soon after their arrival, the group walked knee deep into a lo‘i (taro patch) to help harvest the root vegetable at Kualoa Ranch while learning its important role in the Hawaiian culture. They worked with the Maui Ocean Center Marine Institute staff to rehabilitate a Hawaiian green sea turtle that had recently been injured out at sea. The group also learned about the importance and uses of native plants at Kipuka Olowalu, a Native Hawaiian cultural site on Maui. 

“I’ll never forget about the people, what I experienced and what I learned about with my friends while in a beautiful place,” said Maritza.

Maritza at Kualoa Ranch, where she and other students learned how to harvest kalo (taro), a root vegetable that plays an important role in Hawaii’s culture.

“It’s just beautiful, I love how the people of Hawai‘i respect their living space,” said 14-year-old Latanya Nolen. “There’s a lot more research I want to do to understand the culture here, it’s opened my eyes. I’m thankful to have this opportunity to experience something we’ve never done.” 

“We created an itinerary that allowed the students to both give back to the community while immersing themselves in the history, culture and beauty of the Islands. Whether it’s through one of their volunteer activities or simply speaking to locals about how their home is impacted, if we’re not careful while we visit—the students have told me they’ll forever have a space in their hearts for Hawai‘i thanks to this gift of travel,” said Maria Cid, communications program manager for California.   

We hope these students establish a meaningful connection with one of the most beautiful places on earth and share the message of mālama with their friends and family when they return home,” Chun said. 

The message seemed to be sticking for one of the youngest in the group. Anaya Sarfraz, who celebrated her thirteenth birthday while on the trip, now has a newfound hope that tourists do more than sightseeing while in the Aloha state.  

The students first visit at an Oahu beach was extra special. They learned about marine life etiquette, including how to have fun in the water while respecting the reef.

“If you visit, please learn about the history first, dig deeper than just visiting the beaches and you’ll find the beauty around you even more interesting,” Sarfraz said.  

For seven days, the students woke up and immediately ate breakfast together; only separating as a group when it was time for bed.  

For many, the peers among them were only faces they’d seen in passing at school or maybe connected briefly with in class. The students had applied for the Alaska Airlines and STATE Bags sponsored 2023 Travel Academy with an essay and were chosen by their principal based on their leadership skills. Now they were rooming with a classmate they’d likely never spoken a word to before heading to Hawai‘i, including Sarfraz. The seventh grader, however, quickly found her nerves dissipate.  

“I started talking and learning more about each of them, it’s been a surprising experience getting to know each other, and now I can say everyone here has become like family to me,” she said. 

Next month, the eighth graders of the group will graduate and prepare for high school, including Contreras who tried something new every day in Hawai‘i after setting aside her fears at the start of the week.  

She can now say she took part in returning an endangered sea turtle to the ocean, learned how to protect marine life while snorkeling, flown on a plane and ziplined through a tropical forest. 

All twelve students say they discovered the Aloha spirit through the people of Hawai‘i and will bring that back home with them to the Bay Area — and hopefully, wherever they travel to next.  

I’ll never forget about the people, what I experienced and what I learned about with my friends while in a beautiful place,” Contreras said. 

A Special Mahalo

Behind this incredible trip were some remarkable organizations and businesses who we are proud and grateful to partner with, including:

The Twin Fin | @thetwinfinwaikiki 

Royal Lahaina Resort | @royallahainaresort 

Kualoa Ranch | @kualoaranch 

Maui Ocean Center | @mauioceancenter 

University of Hawai‘i at Mānoa | @uhmanoanews 

Five Questions with VP Beau Tatsumura on Earning the FAA’s Top Training Award and Developing Career Pathways

For the second consecutive year, Hawaiian Airlines’ Technical Operations (Tech Ops) team earned the Federal Aviation Administration (FAA) Aircraft Maintenance Technician (AMT) Employer Diamond Award of Excellence – the agency’s top AMT honor.

Poʻokela (excellence) and innovation are core to Hawaiian’s strategy to succeed in its next growth period – which will include a new fleet of 12 Boeing 787-9s and a dedicated freighter operation for Amazon. To prepare for this phase of transformation, Hawaiian Airlines has been steadfast at building our workforce and recruiting for hundreds of positions essential to maintaining our high safety and reliability standards.

Maintenance and Engineering

 

Hawaiian’s Tech Ops team is tackling the growing need for highly specialized labor by taking its workforce training and recruitment beyond the walls of the Charles I. Elliott Maintenance Facility, including hiring instructors to augment Honolulu Community College’s (HonCC) Aeronautics Maintenance Technology (AERO) program and streamlining training processes at North America maintenance bases to improve the efficiency of our new and current mechanic training.

To learn more about how we’re taking our aviation maintenance training and partnerships to new heights, we sat down with Beau Tatsumura, vice president of maintenance and engineering at Hawaiian Airlines.


First, can you explain what the Diamond Award means to Tech Ops?

The Diamond Award of Excellence is the FAA's highest award for aviation maintenance technicians and employers. It recognizes air carriers that initiate and sustain highly effective training programs with 100% of eligible technicians receiving an individual William (Bill) O’Brien Award in a calendar year. We are proud of this accomplishment earned by our technicians, and it means that all of our workforce is rated at the highest level of maintenance and safety standards.

Maintenance and Engineering

 

In 2020, Tech Ops earned the Gold Award for 50% completion. How did you achieve 100% completion for the Diamond Award in 2021 & 2022?

We worked closely with the Tech Ops training team to ensure all our technician had the opportunity and time to complete the FAA’s prerequisite training during their required annual recurrent spotlight training. Each mechanic is tested in a series of modules according to the type of aircraft they are certified to repair during this training. Our quality assurance and training employees monitor our mechanics’ progress via programs that enable real-time tracking.

What are some other improvements made toward training efficiency for mechanics?

Hawaiian Airlines Training does a great job in providing core General Familiarization (GenFam) courses to our technicians, such as the ones covering the Airbus A330, Airbus A321neo and Boeing 717, so we didn’t have to make many adjustments. We did introduce advanced classes focusing on electrical wiring interconnection systems, fiber optics, nondestructive testing and A321 fire detection systems. These classes sharpen our mechanics’ existing skills so that they can be both preventative and better troubleshooters.

A321neo

 

How has the addition of Hawaiian instructors to HonCC’s AERO program benefited students?

Having our instructors, Jason (Jay) Anderson and Glenn Macqueen, teach classes for HonCC’s Aeronautics Maintenance Technology (AERO) program will allow the college to double enrollment to 100 students by Fall 2023. The additional faculty also gives AERO program students greater access to extensive knowledge and apprenticeship that will foster a more productive learning environment. This translates to more opportunities to have students’ questions answered, help with studying, and access to the best industry practices from experts with various aviation maintenance backgrounds and who are dedicated to fostering a more dynamic and adaptable workforce.   

What are some other forward-thinking workforce development programs being utilized by Tech Ops?

If we can encourage students to consider careers in aviation maintenance and engineering early, we can create a steadier pathway for their careers and for the future of our operations.

We’re working closely with a Hawaii-based Universal Technical Institute (UTI) recruiter to promote the aviation industry and get local high school students excited about AMT careers. Students who enroll with UTI attend Airframe and Powerplant (A&P) mechanic training on the U.S. mainland and can return home and work in Hawaiʻi after they complete A&P certification.  

Maintenance and Engineering

 

Hawaiian Airlines and Embry-Riddle recently signed an agreement to become what we call Tier II partners, which allows transitioning military members who are enrolled at Embry-Riddle and have A&P certification to intern at Hawaiian. After completing their internship, we offer them an interview, and if they are the right fit, we bring them under our wing as a Hawaiian Airlines employee. 

Hawaiian Holdings Announces 2023 First Quarter Conference Call

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HONOLULU – April 11, 2023 – Hawaiian Holdings, Inc. (NASDAQ: HA), parent company of Hawaiian Airlines, Inc. (“Hawaiian”), plans to report its first quarter 2023 financial results after the market closes on Tuesday, April 25, 2023.  An investor conference call is scheduled for 4:30 p.m. EDT (10:30 a.m. HST) that day.

The call will be open to all interested investors through a live audio webcast accessible in the Investor Relations section of Hawaiian’s website at HawaiianAirlines.com. For those who are not able to listen to the live webcast, the call will be archived for 90 days on Hawaiian’s website.


About Hawaiian Airlines

Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes. Hawaiian® led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Hawaiian Airlines, Awaiaulu Donate Hawaiian Language Books to Schools, Share Indigenous Knowledge with Employees

Once on the brink of extinction, ʻōlelo Hawaiʻi (the Hawaiian language) is now in an era of revitalization energized by a shared dedication to perpetuating the language and the knowledge it bears. This passing of the torch typically peaks in February, when Mahina ʻŌlelo Hawaiʻi (Hawaiian language month) is celebrated statewide, including at Hawaiian Airlines. 

But this year, the Hawaiian Airlines Community and Cultural Relations team's Mahina ʻŌlelo Hawaiʻi celebrations are living beyond February, thanks to a new partnership with local nonprofit Awaiaulu

Since 2003, Awaiaulu has developed educational resources (and people) to bridge Hawaiian knowledge from the past to the present and the future. The group of language experts is training fluent speakers to translate a massive repository of ʻōlelo Hawaiʻi texts written before the overthrow of the Hawaiian kingdom in 1893 when the use of ʻōlelo Hawaiʻi fizzled as English became the dominant language. Awaiaulu's 20 translators focus on preserving the indigenous knowledge shared in traditional Hawaiian publications, including formal letters, books, manuscripts, government documents and newspapers. The most recent product of its efforts is “Ke Kumu Aupuni: The Foundation of Hawaiian Nationhood,” a robust, bilingual translation of clever, exhaustive newspaper articles written by Samuel Mānaiakalani Kamakau, a 19th-century Hawaiian historian and scholar.

 

To recognize this Mahina ʻŌlelo Hawaiʻi, Hawaiian Airlines contributed $12,240 to Awaiaulu to fund its donation of 272 copies of the book – which the nonprofit describes as an “invaluable catalog of data about Hawai‘i, Hawaiians, and the nature of national and cultural identity in the Pacific” – to 34 Hawaiian language immersion schools throughout Hawaiʻi. And this week, workgroups across the carrier's network were gifted a copy of the text, including 30 airport stations, its Phoenix IT Center, and its Honolulu-based maintenance and cargo hangar and headquarters. 

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Flight attendant Kanani Santana-Koanui and her husband reading “Ke Kumu Aupuni: The Foundation of Hawaiian Nationhood" to her two keiki, who attend one of the Hawaiian language immersion schools that were gifted copies of the book.

 

Manakō Tanaka, senior community and cultural relations specialist at Hawaiian, is proud of his team's work with Awaiaulu and believes the nonprofit is at the helm of “a huge undertaking for Hawaiian history.”

“Throughout the Hawaiian language revitalization movement, which started in the 1970s, people have worked off of the knowledge passed down from their kūpuna (elders) or what’s been shared in English versions of Hawaiian books – which weren’t always translated accurately,” he said.

“So, having ʻōlelo Hawaiʻi speakers translate and create access to the information in these newspapers and documents opens up an entirely new library of knowledge for current and future generations. Those documents give us insight into the kūpuna of our kūpuna, and they are the oldest resources that we have to look back on when we try to understand what our kūpuna were doing and thinking.”

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The cabin crew of Hawaiian's Mahina ʻŌlelo Hawaiʻi flights between Kahului, Maui, and Las Vegas, held in February

 

Aside from the book donation, Hawaiian also engaged its employees and guests with a series of special Mahina ʻŌlelo Hawaiʻi activities, including an ʻōlelo Hawaiʻi roundtrip flight between Kahului, Maui, and Las Vegas with certified ʻōlelo Hawaiʻi-speaking flight attendants. Employees also volunteered at Ola Ka ʻĪ (The Language Thrives), a series of three Hawaiian language gatherings organized by a group of local nonprofits at Oʻahu’s Windward Mall and Ka Makana Aliʻi, and the Queen Kaʻahumanu Center on Maui. The Hawaiian Airlines Serenaders performed live music and hula at the Ola Ka ʻĪ events as volunteers hosted arts and crafts, including a new coloring sheet that identifies the ʻōlelo Hawaiʻi names for the parts of the Airbus A330 aircraft — Hawaiian’s flagship aircraft.

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Click to download this coloring sheet for your keiki (children)

 

Employees also joined an ‘Imi ʻIke (to seek knowledge) session that shared ʻike (knowledge) and moʻolelo (stories) from community leaders, like Awaiaulu’s executive director, Puakea Nogelmeier. They listened to Nogelmeier’s manaʻo (thoughts) and moʻolelo (stories) behind his team’s grueling but impassioned work translating millions of pages of text, one word at a time, and with the historical context in mind. “Our work is not about language; it’s about knowledge. We are not re-writing history; we are putting the color in the black and white,” he said.

Nogelmeier elaborated, “Kamakau wrote in a language that was intentionally clear, so the Hawaiian he used was good quality Hawaiian for his time.” He held up the book to the group and teased its weight resulting from pages written in ʻōlelo Hawaiʻi and a meticulously translated English version. “This is a teaching text. It is meant to educate and create access to the Hawaiian language. You should read the book in ʻōlelo Hawaiʻi first and then use the English version to affirm your understanding.”

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Employees gathered in a pop-up Mahina ʻŌlelo Hawaiʻi room at Hawaiian's headquarters for a reading of “Ke Kumu Aupuni: The Foundation of Hawaiian Nationhood."

 

Tanaka said, “We want to proliferate Hawaiian knowledge within our ʻohana by creating opportunities for non-speakers to learn and use ʻōlelo Hawaiʻi every day. By sharing the book with schools and our employees, we can further those efforts while also helping Awaiaulu make the knowledge of our kūpuna more accessible to the masses.”

Alaska Air Group announces webcast of first-quarter 2023 financial results

Alaska Air Group Inc. (NYSE: ALK), the parent company of Alaska Airlines Inc. and Horizon Air Industries Inc., will hold its quarterly conference call to discuss 2023 first quarter financial results at 11:30 a.m. EDT/ 8:30 a.m. PDT, Thursday, April 20, 2023. A webcast of the call will be available to the public at www.alaskaair.com/investors. An archive of the call will be posted on the website later that morning.

Alaska Airlines and the Surfrider Foundation partner to protect coastal habitats and reduce waste from single-use plastics

April is Earth Month, a time when we come together to care for the planet. Alaska is all about care and we’re on a journey to care for the environment around us, but we know we can’t achieve a greener future alone. That’s why we’re proud to announce a special partnership to help protect the ocean, waves and beaches in all the incredible places where we live and fly. 

This month, Alaska and Surfrider will begin organizing a series of events to invite Alaska employees and members of our West Coast communities, including California, Hawaii and the Pacific Northwest, to clean up beaches through Surfrider’s extensive network of grassroots leaders and volunteers. We’ll also work together on ongoing cleanup and restoration projects and collaborate on education and advocacy to support the reduction of single-use plastics.  

We’re committed to being part of a positive future for the role that our ocean and coasts play in our communities, which is why we’ve set goals for our company to reduce waste and have made significant progress in the last few years to reduce single-use plastic on our flights,” said Scott Coughlan, director of sustainability at Alaska Airlines.  “The Surfrider team truly walks the talk, rolling up their sleeves to clean up beaches and other impacted areas. We are excited to share our passion for bringing people together, and for sustainability, to partner on this journey.”

We’re proud to be the first airline to eliminate plastic bottles, cups, straws, stir sticks and citrus picks from inflight service, annually reducing more than 2.2 million pounds of plastic waste. 

We have set voluntary sustainability goals for reducing our environmental impact in carbon, waste, and water – including replacing the top five waste-producing items in onboard service by 2025 — and balancing our water footprint through habitat restoration projects. While we take steps to eliminate plastics, we also encourage our guests to join in reducing waste by bringing their own water bottles to #FillBeforeYouFly.  

“The Surfrider Foundation is proud to partner with Alaska Airlines, which has been a leader in reducing single-use plastics in air travel,” said Surfrider’s CEO Dr. Chad Nelsen. “Starting in 2018 with the elimination of straws, they are now encouraging their passengers to use reusables and #fillbeforeyoufly, while also eliminating plastics cups. We are excited to extend their commitment to reduce plastic pollution to coastal communities through cleanups and local education.” 

Since 1984, the Surfrider Foundation has been working to protect and preserve the world’s ocean, waves and beaches for all people through a powerful activist network. It started as a group of surfers that came together to protect the beaches in Malibu, California and has grown into one of the largest coastal protection groups in the world. 

Hawaiian Airlines May Day 2023 Honors “Kilohana,” Legendary Musicians

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HONOLULU – Hawaiian Airlines May Day 2023 presented by Kilohana continues the annual Lei Day tradition by the Brothers Cazimero with Keauhou, the 17-time Nā Hōkū Hanohano award-winning group, returning to headline the concert experience alongside special guests, Robert Cazimero and his Hālau Nā Kamalei o Līlīlehua, Nina Kealiʻiwahamana, Jerry Santos, and Hālau Ka Lehua Tuahine under the direction of Kumu Hula Kaʻilihiwa Vaughan-Darval and co-hosts Debbie Nakanelua-Richards and Billy V.

The live concert will be on Monday, May 1, from 5-9p.m. at the Great Lawn of Bishop Museum. Tickets are available for purchase at wearalei.org.

As a production of nonprofit organization Kāhuli Leo Leʻa, the concert will feature performances of mele, hula, and moʻolelo that will not only serve to entertain, but to educate. Producer and Kāhuli Leo Leʻa Executive Director Zachary Lum explains that “the theme of this year’s show is centered around the ‘kilohana,’ a cultural symbol of celebrated excellence and representation.” Lum adds, “The show will feature three legendary ‘kilohana’: Robert Cazimero, Nina Kealiʻiwahamana and Jerry Santos. Their melodies have become the soundtracks of generations, the anthems of movements, the familiar voice that brings us together. Their songs remain at the highest standard of Hawaiʻi's music, and as such, they continue to exemplify excellence in representing Hawaiʻi.”

The cultural celebration will be another memorable chapter in the series of May Day concerts with the joint support of co-title sponsors Hawaiian Airlines and Kilohana, and the following sponsors: Council for Native Hawaiian Advancement, Bernice Pauahi Bishop Musuem, the Ritz-Carlton Residences Waikīkī Beach, Okinakalani Ltd., mele.com and more.

“Our purpose to connect people with aloha begins with honoring the traditions of our island home, and we’re excited to set the stage for a celebration of one of our most cherished holidays by showcasing several of Hawaii’s greatest musicians,” said Debbie Nakanelua-Richards, director ofcommunity & cultural relations at Hawaiian Airlines. 

President and CEO of Council for Native Hawaiian Advancement, Kūhiō Lewis, also adds: “This year’s May Day concert will truly be a celebration of the values of Kilohana. The excellence required to represent Hawaiʻi is exemplified in the legendary talents and contributions of our three honorees. As Kilohana continues to engage to the Tourism industry, we look to these cultural icons as the beacons of what we strive to contribute: excellence in representation.”

For more ticket information and updates, visit wearalei.org and follow Kāhuli Leo Leʻa on Facebook and Instagram (@kahulileolea).


About Kāhuli Leo Leʻa

Kāhuli Leo Leʻa is a nonprofit organization whose mission is to catalyze aloha ʻāina through the education, composition, and presentation of mele and other cultural practices. For more information about Kāhuli Leo Leʻa, visit us at kahulileolea.org, or follow us on Facebook and on Instagram (@kahulileolea). Contact us at info@kahulileolea.org


About Hawaiian Airlines

Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes. Hawaiian® led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.


About Kilohana

Kilohana, a segment of Council for Native Hawaiian Advancement (CNHA), is responsible for engaging the Tourism industry for the benefit of Hawaiʻi’s kamaʻāina.  For more information about Kilohana, please visit hawaiiancouncil.org/kilohana. Follow updates about CNHA on Facebook, Twitter (@hawaiiancouncil) and Instagram and  (hawaiiancouncil).


About May Day

Hawaiʻi’s cultural phenomenon is best explained in the simple words of Leonard Hawk: May Day is Lei Day in Hawaiʻi. Since 1927, May Day has hosted countless kamaʻāina and malihini who joined in the annual celebration of the flower lei and all things Hawaiian. Besides the making, wearing, and giving of lei, May Day celebrations eventually became synonymous with music, hula, crafts, and so many cultural practices.

In 1977, the celebration expanded further with the first May Day concert by the Brothers Cazimero at the Waikīkī Shell. This annual tradition would last decades and become the dependable beacon and culmination of this lei celebration. After what seemed to be the last May Day in the early 2000's, Robert Cazimero approached Keauhou, the group consisting of Jonah Kahanuola Solatorio, and brothers, Nicholas and Zachary Lum, to see if they would be willing to carry the torch forward – continuing the immense legacy of music, hula, and, of course, lei. Keauhou humbly accepted this kuleana and began a new chapter of this celebrated tradition on May 1, 2019, at the Hawaiʻi Convention Center. In 2020, a non-profit organization dedicated to providing cultural/educational programming, Kāhuli Leo Leʻa, took on the mantle of producing the annual spectacle in partnership with Keauhou and with the support of other community partners.

Hawaiian Airlines Appoints Lokesh Amaranayaka as Vice President of Airport Operations

HONOLULU – Hawaiian Airlines today announced the appointment of Lokesh Amaranayaka as vice president of airport operations, effective April 1.

Lokesh Lei

Amaranayaka will oversee all passenger, ramp and contract service operations at airports across Hawaiian’s global network. He will be responsible for safety, performance and reliability, including on-time arrivals and departures, baggage handling and guest service and satisfaction.

“Lokesh’s people-oriented approach aligns with our company’s values, and his depth of airport knowledge will enable Hawaiian to continue offering the best Hawaiʻi travel experience to our guests worldwide,” said Jon Snook, chief operating officer at Hawaiian Airlines.

Amaranayaka joins Hawaiian after a 24-year career at American Airlines, where he started as a reservations agent and held numerous airport roles before leading the carrier’s expansive operations at Los Angeles International Airport. During his tenure, he also managed front-line operations at American’s Dallas headquarters and major airports, including John F. Kennedy International Airport, Dallas Fort Worth International Airport and Miami International Airport.

Amaranayaka is a McKinsey & Company’s Black Executive Leadership Program graduate and an alumnus of the Management Leadership for Tomorrow Career Advancement Program.


About Hawaiian Airlines

Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes. Hawaiian® led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Music Icons Perform Alongside Protégés in New Lineup of Hawaiian Airlines Boarding Videos

We hear it often from our guests: there is no better feeling than starting a Hawaiʻi holiday or returning home to the islands on Hawaiian Airlines. When they step aboard our aircraft, they're greeted with the distinct sights, smells, flavors, and music that define Hawaiʻi.

Starting tomorrow, our guests will enjoy refreshed in-flight music with a new series of boarding videos that showcase melodic duos, including music legends and the up-and-coming talents who have flourished under their mentorship.

The 10-part playlist, produced exclusively for Hawaiian Airlines, will debut with seven videos, which will be rolled out throughout April: 

The three final videos will be available by fall 2023.   

Cassidee Owens, brand management specialist at Hawaiian, said the idea to refresh our boarding videos surfaced while talking story (having a conversation) with our flight attendants.  

“They pointed out that it’d been several years since we put our music videos. With our 95th year of service beginning in November and the delivery of our Boeing 787-9 coming at the end of the year, we were already brainstorming modern and authentic ways to perpetuate our legacy as Hawaiʻi’s hometown carrier. So their feedback came to us really at the right time,” she said.  

Music’s role in the boarding experience goes beyond entertainment. Owens explained, “Our in-flight music aims to evoke a certain emotion and elegance. We don't want songs that are too crazy or upbeat because we don't want our guests to feel rushed or stressed in the aircraft. We want to make sure they feel comfortable and welcomed.”  

Hawaiian Airlines relied on its relationships with Hawaiʻi’s arts and culture community to select the talent for its new music videos. “It was a collaborative process between our team, Community and Cultural Relations, and the production company because we each had connections with prominent local musicians. From there, we built our wish list of duos and started putting feelers out.”  

Owens added that it was essential for the musicians to have a strong storyboarding role. “We wanted this project to collaborate heavily with the artists, so we took their suggestions seriously. For example, we looked to them to identify the best location for their video shoot. Brother Nolan and Blayne Asing wanted to perform in the rolling hills of Waimea (on the Island of Hawaiʻi) because that town is the backdrop of their song, ‘The Pueo, Tara and Me.’”  

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Brother Nolan and Blayne Asing performing in Waimea, also called Kamuela, on the Island of Hawaiʻi.

 

“When we share our music, we are not only bringing Hawai'i to the world, but we are also welcoming everyone to Hawai'i, our home, in the way that we know best,” said featured musician Pōmaikaʻi Keawe.   

“Performing Ālika, my tūtū (grandmother) Genoa Keawe's signature song, alongside my daughter in Kualoa was an incredible way to honor her legacy and my kupuna, who are from the nearby town of Lā'ie. This opportunity with Hawaiian Airlines reminded me of the kuleana (responsibility) I have, through my music, to spread aloha across generations and throughout the world,” she reflected.

The brand team worked behind the scenes of each video to support the talent and help bring each storyboard to life under the Hawaiian Airlines look and feel. Owens’ favorite moment was watching the Kamehameha Schools Children’s Chorus singing on the steps of Iolani Palace. Owens attended grades K-12 at the school, which is a private charitable educational trust endowed by the will of Ke Aliʻi (Princess) Bernice Pauahi Bishop.   

“That moment was chicken skin for me,” she said. “Those keiki (children) are singing about being Hawaiian and their culture while being on the steps of one of the most iconic historical landmarks in Hawaiʻi. Mrs. Bright, the chorus teacher in the video, was also at Kamehameha Schools when I was there, so the video has a special place in my heart – and I’m sure other alumni will feel the same way when they see it.”  

Kamehameha and RHB

Behind the scenes of filming the Kamehameha Schools Children’s Chorus and Royal Hawaiian Band at Iolani Palace.

 

Owens also expressed her pride in knowing that many guests’ first impressions of Hawaiʻi will come from these talented performers.  

“It is incredible that these musicians are among the first faces our guests are welcomed by on their journey to Hawaiʻi. These videos make another aspect of Hawaiʻi’s rich culture accessible to those who don’t live here and provide them with a meaningful opportunity to experience our love of calling Hawaiʻi our home,” she added.

How to travel like an Alaska Airlines pro

Traveling like a pro with Alaska Airlines means maximizing your travel experience and planning ahead to make your trip as simple as possible. Here are some ways to do it:

Go digital.

Download and use the Alaska Airlines app to save time at the ticket counter. Store your reservations, check in and receive digital boarding passes, track your flight status, get notifications about your flight, change to earlier or later flights (if available), and so much more.

Pre-order your favorite meal.

You can conveniently pre-order freshly prepared meals ahead your flight through our mobile app or on alaskaair.com from 2 weeks to 20 hours prior to your flight. See what’s currently on the menu (vegan and gluten-free options are also available for pre-order!)

Note: if you change your flights, your meal choices won’t transfer to your new flight. You’ll need to pre-order meals under your new reservation.

Become an Alaska Mileage Plan Member (it’s free).

If you’re a pro, you’re probably a Mileage Plan member 😉 but if not, here are some reasons to sign up today:

• Earn one mile for every mile flown on Alaska, even on the lowest fare.

• Earn 30% more miles on average than other airlines.

• Earn miles on oneworld® Alliance member airlines and our Global Partners, experience award travel, and gain MVP® elite status sooner than you think. 

• Earn when you shop, dine, rent a car, stay in a hotel, and more.

• Link your Mileage Plan and Lyft accounts to earn 1 mile per $1 spent on all Lyft rides 🚗

Earning elite status is easy as M, V, P.

MVP is Alaska’s elite status. Earn miles faster with no minimum spending requirements, and enjoy benefits like two free checked bags, priority boarding, and preferred seating when flying with Alaska.

Pack smart.

Smart packing saves time and money. Before you pack, make sure your bag’s ready to fly and meets our size and weight restrictions.

Know the carry-on limit.

You are allowed one carry-on bag that measures up to 22″ x 14″ x 9″ including wheels and handles, plus one smaller personal item. Anything additional or larger must be checked. Read our specific  guidelines for carry-on baggage and our checked baggage policy for more information.

Know what items are a no-go.

As you pack, reference the prohibited and restricted items checklist, and make sure you know what’s in your suitcase. Be especially aware of restrictions regarding lithium ion batteries, and devices that use them – including smart bags/self-propelled luggage.

Fill before you fly.

Pros know TSA only allows you to carry one quart-sized bag of liquids—aerosols, gels, creams and pastes—that are 3.4 ounces (100 milliliters) or less per item through security. If you have additional or larger liquids, you’ll need to check them.

Did you know for every guest who brings a prefilled water bottle on an Alaska flight and posts it to social media with the hashtag #FillBeforeYouFly a tree is planted thanks to the Bonneville Environmental Foundation?

Know when to arrive at the airport.

Pros know to give yourself plenty of time to get to and through the airport. From parking to checking bags and getting through security, it’s best to build in more time than not enough, especially during peak travel times.

Use our airport guides to find your departure airport’s recommended arrival time which will help you get checked in and to the boarding gate before the cut-off time.

Join a trusted traveler program
Travel pros know, membership in programs like TSA Pre-Check®, Global Entry, Nexus or SENTRI allow you access to the faster security screening lanes at participating airports, where you don’t have to remove your shoes, belts, or light jackets, and your 3-1-1 liquids bag and laptop can stay in your carry-on.

While some take some time to obtain, CLEAR is same-day sign up as well as spot saver programs like SEA Spot Saver, a reservation program in Seattle that helps you get through the security process quicker. Similar spot saver programs are also in Calgary, Charleston, Newark, Orlando and Phoenix.

Retreat in a Lounge.

Experience an unparalleled airport experience in our Lounges where you can retreat to a quiet space to relax and recharge, or get a little work done between flights.

Lounge membership benefits include:

  • Access to 9 Alaska Lounges
  • Access to 90+ partner lounges in addition to all Alaska Lounges
  • Access for yourself and up to two guests or immediate family when traveling together using any airline boarding pass*
  • Fresh and local complimentary food all day long
  • Local draft beer, West Coast wines, and house spirits
  • Espresso and loose-leaf tea handcrafted by an Alaska Lounge Barista

Alaska Lounge Membership

Fly with kids.

Traveling with kids or letting your kids travel alone can be an adventure. Keep the adventure fun for both you and your child traveler by carefully review our policies and recommendations for traveling with infants and children.

We will transport your child’s car seat and stroller free of charge as checked baggage. You can check these items with your other baggage, or wait until you reach the gate area.

Fly your pets.

Because we understand that they’re not just a pet, they’re family. Our pet travel program offers options for transporting your pet safely with top-notch care from just $100 each way.

Check Alaska Airlines  pet travel policies well in advance of your pet’s trip to find out about health certificate and kennel requirements, breed-restrictions, and any limitations on travel to your destination.

Request accessible services if needed.

Many of our accessible services can be requested online when booking or managing your reservation. Our dedicated accessible services line is also available at 1-800-503-0101 (dial 711 for relay services).

Plan to arrive at the airport at least 2 hours prior to departure when requesting accessible services and let us know about your requirements at each point of contact. If you’re traveling with a service animal, let us know ahead of time as documentation must be completed and processed at least 48 hours before your flight.

Fly For All App

Fly for All - our free mobile app is designed for those with cognitive and developmental disabilities, first-time flyers, and unaccompanied minors, available now on the  App Store   and  Google Play.

Chat or text us with your questions.

Our employees work every day to care for all our guests. If you have questions, don’t hesitate to reach out. Pros know we’re available through text at 82008 or chat in addition to our Customer Care team at 1 (800) 252-7522.

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