Aloha,
Our hearts are with the people on Kauaʻi in the aftermath of Hurricane Lowell. As families, businesses and communities continue to recover, we have been focused on helping with immediate relief efforts and the rebuilding, while safely supporting the travel needs of residents and visitors.
While visiting our Līhuʻe airport teams this week, I was moved by the incredible resilience, care and aloha that define this community, including the dedication of our Kaua‘i ‘ohana who have worked through difficult conditions — even as they face personal adversity at home — to serve our guests, and keep our operations running and the island connected. Their commitment to our communities embodies the very best of Hawaiian Airlines.
Here are some ways our teams are rising to support the community and how others can help:
- In partnership with Hawaiian Electric and Kauaʻi Island Utility Cooperative, we have been transporting electricians to Līhuʻe to assist with restoring critical infrastructure. Our cargo team is also moving water and food donations, as well as urgent medical shipments, including blood and laboratory equipment, to support health care on the island. We remain in close contact with government agencies and relief organizations to assist communities affected by Lowell, including Niʻihau and other areas across the state.
- We have restored our Kaua‘i schedule and added flights to accommodate passengers and cargo, moving more than 7,000 guests out of Līhuʻe between Wednesday and Thursday alone. We continue to offer travel flexibility for guests who need to change flights to or from Kauaʻi as conditions evolve. Our teams sincerely appreciate the patience and empathy of our guests who experienced long delays traveling through Līhuʻe this week as the airport infrastructure was being stabilized.
- Many of you have reached out asking how you can help, and I want to sincerely thank you for your generosity. If you’d like to support relief efforts, we encourage you to consider donating to our Atmos Giving by Hawaiian partner, the American Red Cross of Hawaiʻi. We will match all donations of Atmos Rewards points, up to a total of 1 million points, to support transportation needs as recovery efforts continue.
Mahalo for the trust you place in Hawaiian Airlines. Through good times and difficult ones, your loyalty and support allow us to continue serving our islands and being there for our communities when they need us most.
Diana Birkett Rakow
CEO, Hawaiian Airlines