Here’s how Alaska won ‘best airline’ in the US, according to The Points Guy

Alaska Airlines is the top-ranked airline in America.

Alaska Airlines is the top-ranked airline in America for the second year in a row, according to The Points Guy.

Alaska scored consistently well in all categories, ranking in the top three for low airfare, best on-time arrival rates, highest customer satisfaction, best baggage handling and a best-in-the-industry frequent flyer program.

“This award is a credit to our amazing, kind-hearted people who provide genuine, caring service for our guests every day,” said Ben Minicucci, Alaska’s president and chief operating officer. “We’re focused on creating an airline people love, so even when things don’t go perfectly, our people are empowered to make things right. Sometimes that makes all the difference.”

The Points Guy ranked airlines in categories using public statistics:

  • Airfare and fees charged for checked baggage and ticket changes.
  • Size of each airlines route network.
  • Mishandled bags and passengers who are “involuntarily denied boarding,” otherwise known as “being bumped.”
  • On-time arrival rates.
  • Passenger complaints filed against each airline, including: flight problems, refunds, disability issues.
  • Route network (number of cities served) and airports with lounges.
  • Cabin comfort.
  • Frequent flyer programs and elite status.

In September, The Points Guy ranked Alaska’s Mileage Plan No. 1 for Elite Status programs.

The Points Guy reaches 5.2 million unique monthly visitors.

How Alaska is creating an airline people love

Alaska debuted new uniforms designed by Seattle’s Luly Yang.

In 2017, Alaska added 44 new routes, on top of the routes from our acquisition of Virgin America. We now offer the most West Coast nonstop destinations of any airline, and have the No. 1 West Coast market share.

The team at Alaska is committed to creating an airline people love. As a result, we’re making substantial investments in our products, services and network to become the West Coast’s preferred airline.

Here’s what you can expect starting this year:

  • High-speed satellite Wi-Fi on our Boeing and Airbus aircraft, starting with the first airplane in March.
  • Opening of our New York/JFK Lounge in April.
  • A single Alaska Airlines shopping, booking and airport check-in for all of our guests by the end of April, which will significantly improve your experience across our 115+ airports and 1,200 daily flights.
  • New, modern interiors on our Boeing aircraft with blue mood lighting and a single Alaska-branded airport experience, including music that will help us celebrate our West Coast roots.
  • We’ll begin replacing the interiors of our fleet of 73 Airbus aircraft, which will increase the number of First Class seats available for upgrade, allow for the introduction of Premium Class, and include new seats, carpets and lighting.
  • You’ll continue to enjoy free texting and more than 200 free movies and TV shows, direct to your device.
  • West Coast-inspired food and beverage choices, including healthy natural ingredients, full-pour regional wine and microbrews, and more choices in both First Class and the main cabin.
  • We’re launching 13 daily departures to 8 West Coast markets from Paine Field, in Everett, Washington to create more travel options for the greater Seattle area.
  • New uniforms for our flight and ground crews designed by Seattle’s own Luly Yang. The uniforms debuted for wear-testing and will roll out to all uniformed employees in 2019.

On behalf of the dedicated and kind-hearted flight attendants, highly skilled pilots, friendly customer service agents, talented maintenance technicians, and those of us that support them behind the scenes, thanks for flying Alaska.


  1. Once I left my phone at the Boardroom at LAX… the pilot called mid-continent, the staff looked for it in the lounge, found it and returned it to me in Washington, DC….. Service and Help when needed!

  2. I don’t remember the last time we went anywhere on another airline. None measure up to Alaska. When we travel abroad, it’s always on Alaska Airlines partner airline. The Alaska Mileage Plan is the best in the industry. We’re really enjoying our MVP status, too.

  3. Your CC companion passes made it possible to take my family of 5 to Maui, and for that I thank you. Even better though, your CC mileage plan made it possible for me to take my wife to Maui, in June to celebrate our 20th wedding anniversary. For that I will be eternally grateful.


    Jim Woltman

  4. I wish Alaska Air flew in and out of Redding, California!

  5. Alaska is the best! Makes you feel like a valued customer every flight! I only fly Alaska!

  6. I have loved Alaska from when I first started working for them in 2004, and even more now as a customer. If I could, I’d still work for them, such an awesome company to be a part of, even as a customer 🙂

  7. 38 years in 907 and without a doubt we love Alaska Airlines. We have flown to Hawaii more times then we can count and also to the East Coast many times. We are loyal customers to a Company who cares about us AK Airlines. Brian & Kathy

  8. I only fly Alaska.

  9. That are 9.0 great service and helpful be served to my wife Deafblind to guide gate and enter airline and thank you Alaska Airlines is needs helpfulness I was forget my backpack quickly to guide to. Security inspectors and Alaska Airlines is helpful with me We are found my backpack at security inspection all is okay 9.5 service loyalty!!

  10. We like Alaska Air enough that we will fly Alaska and drive 2-300 miles to our destination rather then fly another airline.

  11. Only airline i fly great all the time

Comments are closed.