Meet The Emmingers, A Family of Hawaiian Airlines Pilots

The day he was born, Reid Emminger had already logged seven months of flight time in the cockpit. He was the son of two former Hawaiian Airlines pilots, who had raised him as much in the air as on the ground. Together, the three have built a long legacy of flying at Hawaiian Airlines, where the name ‘Emminger’ does not go unknown.

Today, Reid captains our new fuel-efficient, narrow-body Airbus A321neo aircraft on flights between the U.S. West Coast and Hawai‘i; his father, Richard Emminger, flew several aircraft types until he retired in 2004 as a Boeing 767 captain; and his mother, Sharyn “Sherry” Emminger-Dey, was our first female pilot in company history and retired as a McDonnell Douglas DC-9 captain in 1993. Their combined career journey embodies the challenges and evolution of our airline in the recent decades of our 90-year history.

Each one of them left a distinct mark at Hawaiian Airlines: Sherry broke through gender barriers; Richard, once told he would never become a captain, rose to the left seat of our wide-body, long-haul aircraft; and Reid, having built his life around his passion for flying, in 2009 joined a new era of aviators who now fly the most fuel-efficient aircraft of its type.

Today, Sherry lives in Ohio with her husband Paul; Richard lives on O‘ahu’s North Shore with his dog; and Reid is raising two children with his wife in the hills of Maui.

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Sherry, Reid and Richard in the public garden at the Kahului Airport on Maui after our interview this summer.

 

The Emmingers join countless multi-generational families at Hawaiian Airlines. With humble beginnings as a regional carrier, our airline now has global reach thanks to dedicated employees like Sherry, Reid and Richard. Becoming more curious about their story, I connected with Sherry and Reid and, as fate would have it, I learned the three of them were gathering on Maui to celebrate Reid’s son’s first birthday. They agreed to share their story, so I ditched my desk at our Honolulu headquarters and hopped on one of our flights to Kahului to listen to their incredible stories.


Meet Sherry Emminger-Dey, Retired DC-9 Captain

How did you develop your passion for flying?

Sherry: My dad was a private pilot when I was little, and I would go flying with him. When I got older, I learned that my grandfather had his own airplane and my grandmother learned to fly as she was carrying my dad. My maternal grandfather was actually one of the people who were up in the pylons at the Cleveland National Air Races, so that’s when I knew I was destined.

What led you to work for Hawaiian Airlines and become our first female pilot?

Sherry: I considered Hawaiian Airlines the peak once I got enough experience with flight instruction and flying cargo operations. In 1978, Hawaiian Airlines was looking for a female pilot, and I had the ATP (Airline Transport Pilot certification), a master’s degree, and a DC-3 type rating. I wasn’t going after the title of “First Female Pilot,” but that’s what happened.

1984 Sherry

Sherry Emminger featured on the cover of Midweek, a Hawai‘i-based weekly newspaper, from 1984.

 

Richard: Sherry got her DC-3 type rating at the minimum amount of time, which is unheard of. In fact, we had to rent a plane for a week so she could fly at night and get the legitimate night hours when she was going for her ATP. She was going for a final interview with Western Airlines when she got the call from Hawaiian Airlines and was offered the job on the spot. Every milestone that Sherry hit, she hit in the minimum amount of time. She even had great stick-and-rudder skills – which Reid picked up. Hawaiian was lucky to pick her as the first woman because she represented the company with dignity, respect and could fly an airplane.

Sherry: Well, Richard was my flight instructor when I was first learning.

Were there any challenges you faced in your first year, being Hawaiian’s first female pilot?

Sherry: Normally when you would show up for your flight, you’d go to the terminal in shorts and a T-shirt and then change into your uniform. At that time, there were no locker rooms or bathrooms for women; during the day I would go line up with passengers at the airport bathroom. Months later, they eventually converted a utility closet in the pilot lounge into a women’s locker room.

There were several young pilots who had flown with women and didn’t have an issue with me being there. However, there were also several older pilots who were not okay with me being there, but I stayed focused and did my job. 

Do you remember when they hired the next female pilot?

Sherry: When they hired the next female pilot, Karen Squires, I was on a ferry trip to pick up a Shorts aircraft in Europe. When I got back, they put us together and that was the first flight operated by an all-female crew in a U.S. scheduled airline. We weren’t notified, we just showed up to work and the president of the company and the chief pilot were there; they were nervous and talking to us about our trip to Moloka‘i.

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L to R: First Officer Karen Squyers, Captain Sharyn Emminger, and flight attendant Trude Asada crewed a Short SD-330 aircraft carrying guests from Honolulu to Moloka‘i.

 

The TV crews were there right as we walked onto the airplane and the president was shaking our hands. The crew was even on the plane to film our landing and when we landed, everyone applauded. That was quite a day.

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Meet Richard Emminger, Retired Boeing 767 Captain

How did you develop your passion for flying?

Richard: I got my taste of flying as a box boy in a supermarket in Santa Monica. The woman who owned the store had an airplane and part of our job was to go out and wash the airplane. Our reward was she would take us up and around the [airfield traffic] pattern. We polished it one time when she was entered into the Powder Puff Derby and that’s what sparked my interest in aviation.

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A photo of Richard flying a single-man aircraft.

 

I later went into the service, got out of the service and got my private pilot license. I moved to Hawai‘i, continued on the GI bill to get all of my ratings and started at Hawaiian Air Tour Service (HATS). Then I went on to fly cargo and commercial planes until I was lucky to get hired with Hawaiian; Sherry had already been hired years before.

What led you to work for Hawaiian and continue your career with us for two decades?

Richard: I had moved to Hawai‘i to live in Hawai‘i; it was my main goal when I was 25. I applied to Hawaiian Airlines, went through the process and the director of operations called me and asked if I would have a problem because my ex-wife worked there. I said no—we were still very amicable—and I got hired.

When I got hired [in 1988], Hawaiian was in a lot of turmoil with CEO turnover and debt. Pilots were leaving left and right. But I knew that once you get hired with an airline represented by ALPA (Air Line Pilots Association), you stayed with them because you never know what could happen in the future.

But when I was hired, I was told I would never be a captain with my low seniority. At that time, we were flying interisland with the DC-9s, and trans-pacific with DC-8s and a couple of Lockheed L-1011s, and leadership never thought anyone would leave because the company’s movement and the projection of expansion seemed promising. However, because of the downturn of the economy at that time, there was so much turnover that I eventually moved up a lot quicker than anyone would have imagined.

Today, I work for the Federal Aviation Administration as an aviation safety inspector and I often run into these pilots that left the company and every single one of them had regrets that they left Hawaiian. They thought, at the time, that they would be in a better position, but it didn’t happen. I have never run into a person that left Hawaiian Airlines for another job and did not regret it.

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Reid and Richard at Honolulu's Daniel K. Inouye International Airport in July 2014.

What was it like as a pilot working for Hawaiian as the company evolved into what it is today?

Richard: When I first got there, it was a little bit better than chaos. They were not planning well. On Neighbor Island flights, an airplane would fly seven to eight destinations a day, but a new crew would be put on after each roundtrip. That caused a delay to be built into the system and, the way they were flying it, we could never fly on time. Nobody seemed to be in charge to figure it out and it evolved when someone came in and changed it to where one crew stayed for their entire shift on one airplane. That brought [Hawaiian] a little more on time. Little things like that.

When Mark Dunkerley came in and made these sweeping changes, that’s when Hawaiian started coming together. All the decisions he was making at that time were correct and it shows today. I would have never thought they’d have 700-plus pilots, compared to when I started and there were around 350 pilots.

[Editor’s notes: Hawaiian today employees more than 800 pilots!]


Meet Reid Emminger, Airbus A321neo Captain

What was it like growing up with pilots as parents?

Reid: It was normal life. Everyone around us was a pilot. I hung out at the glider port a lot with pilots, who were all probably too salty (by nature) for the age that I was at. It really didn’t seem like an odd thing. 

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A young Reid Emminger pictured with a glider at the Dillingham Airfield on the North Shore of O‘ahu.

Did you ever fly with your parents or share memories in the aircraft?

Reid: I’ve taken each of them up in gliders when I was still trying to get my hours and flying as much as I could. My first flight after I got my pilot’s license when I was 16, my dad drove out and we put him in the back of a glider. We took off and cruised the ridges [of the Wai‘anae Mountain Range], and he didn’t even want to take the controls! That was a new thing.

We didn’t fly together as captain and first officer. When I was about 16, I did have the opportunity to sit in the jump seat on one of my dad’s roundtrip flights on a Boeing 717 to Maui and back. I had my glider’s license and that was the only way I was able to do that because I was technically a pilot. This was all before 9/11, so they were a little more relaxed with people in the flight deck.

After 9/11, I was getting my ratings and I was a dispatch intern at Hawaiian Airlines for the summer. I technically had a badge, so I could fly in the jump seat on his retirement flight to Las Vegas and back [to Honolulu].

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Sherry, after landing in Honolulu from Maui, holding three-year-old Reid in her lap. According to Richard, once she parked the aircraft and passengers deplaned, he met her on the tarmac and brought Reid on-board for a special photo opp.

 

[Editor’s note: Sherry flew her Hawaiian Airlines flights up until two months before she gave birth to Reid!]

How did you develop your passion for flying?

Reid: I grew up hearing all the stories about my [relatives] doing all this cool aviation stuff, so to me, it was all normal life. When I was 13, I earned flight lessons by sweeping rocks at Dillingham Airfield and my dad would sometimes say, “Hey, want to go for a flight?” No one ever pushed me into flying, but [going with him] was a good way to spark my interest.

One thing led to another and I started making good money flying gliders and giving tours at Dillingham Airfield when I was 18. The earliest way to get into aviation is through gliders (I think that’s still the case). 

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Reid pictured at Bowling Green State University, where he attended flight school, in 2006.

What does it mean to you that your mom was Hawaiian’s first female pilot?

Reid: I’m proud of her. It’s not easy to get to this level in aviation. You have to love it, have a passion for it and work your butt off. And with being the first female, she had to deal with so much stuff and no one thought she could do it until they flew with her. That’s when she got them off her back. My mother worked very hard until she was able to prove herself, one pilot at a time. It goes to show she had to be that much better.

What are your thoughts on continuing the family legacy at Hawaiian?

Reid: I’m proud to do it. It’s been my dream to work for Hawaiian since I can remember. It’s just what I wanted to do. Seeing how happy they were doing their jobs 98 percent of the time and the lifestyle Hawaiian Airlines affords. Even Neighbor Island flights, you can be home with your family every night. It’s a good gig.

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In 2010, Reid checked off his second year of flying with Hawaiian Airlines. Prior to one of his flights that year, photos from throughout our history were displayed at the Daniel K. Inouye International Airport, including a photo of mother Sherry Emminger.

 

Everybody who has met my parents at some point knows the name Emminger, and with that automatically comes a set of expectations. It’s a small aviation world, especially in Hawai‘i, but it’s fun to be a part of a legacy in a way that people I fly with (and sometimes their parents) know them.

Any lessons you’ve learned from your parents that you carry into your career as an A321neo captain?

Reid: I’ve tried to extract as much wisdom as I can from both. When you’re dealing with all kinds of issues in the aviation world, it’s nice to have somebody to bounce ideas off and get solicited, and unsolicited, information.

Have your children also shown an interest in the career? Do you hope one day they will follow their footsteps?

Reid: I have a one-year-old son and a three-year-old daughter now. My three-year-old, she loves Pualani. Every time we fly, and she sees our plane, she says, “there’s papa’s Pualani!” She likes airplanes but I’m not going to push my kids. They have to have a passion for it. If they want to go up in an airplane and then get bit by the bug, then we’ll go full throttle. Unless there’s a passion for it, there’s no point in forcing them into it because you have to love it and love all of the work you put into it.

Filling the sky with happiness: Customer Service Legend, Captain Kurt Olson

When a guest’s Starbucks latte spilled because another guest accidentally bumped her as she was boarding a flight from Portland, Oregon, Captain Kurt Olson went into the terminal and bought a replacement with his own money.

To celebrate a little boy’s birthday on a flight to Maui, Olson gave him a flight deck tour, drew planes on a card, invited the whole crew to sign it, and enclosed $20 from his own pocket so the youngster could treat his family to celebratory ice cream on the island.

And Olson arrives at the airport an hour early for every flight so that he can spend time in the boarding area chatting with families or guests who look like they might be nervous or have special needs. He’s also been known to help guests with boarding and luggage, and during deplaning, he makes it a point to stand at the aircraft door to thank guests.

Captain Kurt Olson

“When I first started my career, it was more about the flying and the technical aspects, but soon I realized that there was more to being a captain than the aviating,” says Olson, who’s been with Alaska Airlines since 2000. “It’s just as important to connect with people and provide an exceptional guest experience.”

Arriving early also gives him ample time to connect with his crew to create a positive environment, encourage communication and show appreciation, including providing treats, typically Mentos. “We are all on the same team and working for the same goal of great service for our guests. I want my crew to know I’m here for them, and I appreciate them, and that people love this airline because of them and our other standout employees,” he says.

Inspired by his dad, who had a private pilot’s license, Olson decided to become a pilot while in college, when he tried and loved an introductory flight. Alaska was his only employer choice, because of its values and structure, he says. “I didn’t even apply anywhere else.” — M. Dill

Questions & answers

What do you like most about your job?

The ever-changing dynamics due to factors such as weather, air traffic control and crew. Also the travel. It’s great not being in a 9-to-5 job. And safely getting people to their destinations or back home.

What’s important to you outside work?

My wife and our three kids, and our extended family. My sister is an Alaska flight attendant, and it’s great when I get to fly with her. I also like community service. I volunteer with youth sports, and support our own kids in their sports. Also, I got an agriculture degree with a turf-management emphasis—I’d once thought of being a golf course superintendent—so I help organizations and friends with lawns and turf.

What philosophy do you live by?

Just be a good human being—a person of character. I once heard character defined as how you treat those who can do nothing for you.

Kudos from Kurt’s co-workers

“Kurt exemplifies all the values we have at this company—own safety, do the right thing, be kindhearted, deliver performance, be remarkable—and he does it extremely well. He makes such a big impact, not only operationally, but with his guests and his co-workers. He’s a pretty special guy.” —JP W., Base Chief Pilot, Portland

“Kurt is respected by his peers, and guests love him. Anyone who comes in contact with Kurt loves him. He personally introduces himself to each crew member and does a thorough safety briefing. He makes a warm welcome announcement to our guests and tells them what to expect. Flying with Kurt is always a pleasure.” —Tracey A., Flight Attendant, Portland 

“Kurt treats us all like we’re special. He makes us feel like we are important—that he cares, and that he’s truly taking care of us.” —Terri N., Flight Attendant, Portland

Alaska Airlines employees such as Kurt Olson are the reason for our excellence. Join us in creating an airline people love. Visit careers.alaskaair.com.

 

Hawaiian Airlines Launches Main Cabin Basic Fares in Select North American Markets

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HONOLULU – Hawaiian Airlines today began sales of Main Cabin Basic fares in select North American markets, offering guests a new option to book the carrier’s lowest fares while still enjoying authentic Hawaiian hospitality.

Hawaiian’s Main Cabin Basic fare product is initially being offered on select, nonstop flights between Honolulu and three of its 13 U.S. mainland gateway cities – Los Angeles, Long Beach and San Jose – for travel beginning Oct. 21. This new product is designed for guests who prefer to forgo standard Hawaiian travel services such as advanced seat selection and the ability to upgrade in exchange for the most affordable fares.

“We are now offering a full range of fare options to our guests on these routes with the addition of the best-value Main Cabin Basic product in the industry – one that combines our lowest fares with our award-winning Hawaiian hospitality, including complimentary meals and in-flight entertainment, delivered in the comfort of our modern fleet,” said Brent Overbeek, senior vice president of revenue management and network planning at Hawaiian Airlines.

Guests choosing Hawaiian’s Main Cabin Basic fare will be able to select a seat when checking in for a flight, or they will be assigned a seat at the gate, and they will retain their Main Cabin benefit of a complimentary carry-on bag and one personal item. HawaiianMiles members will continue to earn a mile per mile flown.

 

MCB vs MC Chart2x

 

For complete details, including all fare restrictions, please click here.

Main Cabin Basic complements Hawaiian’s suite of products by providing an additional fare option to better serve its guests’ needs and preferences when traveling to and from Hawai‘i. Hawaiian also offers Main Cabin, Extra Comfort and First Class fare products, including a premium lie-flat experience on board its Airbus A330 aircraft and luxurious recliners on flights on board its Airbus A321neo aircraft.
 

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Flyback Friday: A Hawaiian Airlines Helicopter? (and Other Fun Cargo Photos)

In September 1947, as World War II concluded, surplus aircraft allowed Hawaiian Airlines to increase its fleet of Douglas DC-3s and expand cargo operations.

By 1947, the company was exploring innovative flying services to Hawai‘i. Helicopter operations were commencing in some cities on the U.S. mainland and rotary service was, for a time, considered between the John Rodgers Airport (now the Daniel K. Inouye International Airport) and Waikīkī. 

Conversations with the Sikorsky Corporation had progressed to the point that an S-62 helicopter was prepared for purchase and painted in our livery. After a careful cost analysis for rotor-wing operations, executives decided not to pursue the transaction and the helicopter was sold to another customer.

Helicopter

In addition to the S-62 picture above, below you’ll find some of my favorite (and unusual) cargo snapshots taken throughout the 1940s and into the 1950s:


1947: Several large shipments of watermelon were loaded onto one of our first DC-3s during World War II. Much of the military’s fresh fruit was shipped from Maui to O‘ahu, where the bulk of the state’s major military bases still exist. Just look at the size of the watermelons (pictured bottom left)!

Watermelon

1949: Hawaiian Airlines played an important role in the development of our Neighbor Islands, helping to modernize homes with new appliances. A DC-3 seen parked in front of one of our original cargo facilities prepares to be loaded with a large order of stoves, refrigerators, freezers, washing machines and water heaters before departing O‘ahu.

Kitchen Appliances

 


1954: This prize bull arrived on O‘ahu via a steamer from Texas. It was subsequently shipped from John Rodgers Airport to Kona Airport, where it joined a new herd at the Island of Hawai‘i’s Parker Ranch. Our spacious cargo planes often transported livestock between the Neighbor Islands, supporting local farmers and ranchers who built Hawai‘i’s agriculture and dairy industry.

Bull

 

According to the Honolulu Star-Advertiser, “Hawai‘i has one surviving major dairy [farm], with about 700 cows on [the Island of Hawai‘i]. That’s down from 88 dairies and 32,000 cows in 1982 when 100 percent of Hawai‘i’s milk was homegrown."


1954: These sheered sheep were flown to Kona in 1954, where Parker Ranch trucks later transported them to their land in Waimea to expand its sheep farm.

Sheep

 


1957: Our DC-3 checked off a new accomplishment (as shown in this photo): shipping its first car! Unfortunately, we do not have records as to where the car was shipped to/from or who owned it.

Car

 

Teenage Eco-Ambassadors Clean Up Plastic Trash from Hawaii’s Shoreline

Island of Hawaii – Hawaii is known for having some of the most beautiful and picturesque beaches in the world — and it’s everyone’s responsibility to help keep them that way. A remote area on Hawaii Island’s southeast coast is littered with trash and marine debris carried by currents and trade winds. Items that frequently wash ashore include plastic materials, commercial fishing equipment and commonly discarded household goods — a troubling reminder of the current health of our oceans.

But it’s getting cleaned up as part of a responsible tourism project, thanks to a group of high school students from New Zealand, Australia and Japan. In recognition of International Coastal Cleanup Day on Sept. 21, the Sea Cleaners, a New Zealand-based environmental nonprofit leader, and the Hawaii Wildlife Fund have partnered with Hawaii Tourism Oceania, Hawaii Tourism Japan and Hawaiian Airlines to bring the young leaders to Hawaii Island for beach cleanups in this remote area of Hawaii Island. A crew from National Geographic is filming the beach cleanup for its Eco-Traveler show, which will air in Oceania at a later time.

“The work we are doing is for our children and our children’s children,” said Hayden Smith of Sea Cleaners. “We must make changes now to the way we operate our daily lives without wasted consumption.”

The 12 students, who were selected because of their leadership in sustainability, will use their experience to steward youth in their respective countries. While on the island of Hawaii, they’re speaking with local students, and will participate in a voluntourism experience in Waipio Valley. Yesterday, the visiting group spoke with students at Konawaena High School about the importance of environmental stewardship, and were joined by big wave surfer and Konawaena graduate Shane Dorian. In addition, the group spoke with students at Honaunau Elementary School.

“As the hometown carrier for 90 years, we understand the tremendous responsibility we have in caring for these Islands,” said Debbie Nakanelua-Richards, director of community and cultural relations at Hawaiian Airlines. “Our hope this International Coastal Cleanup Day is to bring people together to malama honua (care for our Island Earth) and inspire others to join us in protecting all that makes Hawaii special.”

The partnership underscores the organizations’ long-term commitment to sustainability and aims to raise plastic awareness by encouraging people to respect the environment both at home and when traveling abroad. Tourism dollars collected in Hawaii through the Transient Accommodations Tax are helping to pay for this responsible tourism initiative.

About the Hawaii Tourism Authority

The Hawaii Tourism Authority is the State of Hawaii agency responsible for strategically managing its support of the tourism industry. Established in 1998 to support Hawaii’s leading industry and largest employer, HTA continually strives to help ensure tourism’s sustainability and the benefits it brings to residents and communities statewide. For more information about HTA, please visit www.hawaiitourismauthority.org. Follow updates about HTA on Facebook, Instagram, Twitter (@HawaiiHTA) and its YouTube Channel.

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Conde Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii. Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide. Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

Hawaiian Airlines Adjusts Brisbane-Honolulu Departures for Improved U.S. Mainland Connections

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SYDNEY – Effective 8 January 2020, Hawaiian Airlines departures from Brisbane International Airport (BNE) to Honolulu’s Daniel K. Inouye International Airport (HNL) will be retimed to improve connections for guests flying from Brisbane to the airline’s 13 U.S. Mainland cities. Aussie travellers will also benefit from round trip connectivity to Los Angeles, Las Vegas, Seattle and San Francisco – Australia’s most in-demand markets from the carrier’s North America network.

In Hawaiian’s revised schedule, flights out of BNE will be adjusted from the current 9.45 p.m. departure to 8:25 p.m., arriving into HNL at 9:50 a.m. Flight out of HNL will be adjusted from the current 1:35 p.m. departure to 12:35 p.m., arriving into BNE at 6:25 p.m. the following day.

“We are pleased with the strong demand from the Queensland market for our flights from Brisbane to Honolulu and onward to the U.S. Mainland, and wanted to provide our guests with improved access and connectivity so they can make the most out of their North American vacation,” said Andrew Stanbury, Regional Director of Australia and New Zealand at Hawaiian Airlines.

The adjusted schedule will also increase connectivity to partner Virgin Australia’s domestic network offering guests more convenient options through the carriers’ expanded codeshare.

“Similarly, the new southbound schedule will provide a more streamlined homeward journey for guests flying onwards with Virgin Australia beyond Brisbane to other Australian cities,” said Stanbury.

From Australia, Hawaiian offers service to flights Boston, Las Vegas, Long Beach, Los Angeles, New York City (JFK), Oakland, Phoenix, Portland, Sacramento, San Diego, San Francisco, San Jose and Seattle, via Honolulu, along with 170 jet flights daily between the Hawaiian Islands.

Fares from Australia include one of the industry’s most generous checked baggage allowances of 64kg per person (2x32kg bags), complimentary in-flight entertainment, and island-inspired meals crafted by Hawaiian Airlines Executive Chef Lee Anne Wong. In addition to the carrier’s award-winning hospitality, guests also enjoy the roominess and comfort of Hawaiian’s Airbus A330 aircraft, which features 18 fully-flat Premium Cabin leather seats and 68 of its popular Extra Comfort seats with more legroom and enhanced amenities, in addition to 192 Main Cabin seats.

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.au. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

#FillBeforeYouFly: Why Alaska is urging guests to bring their own water bottles

Mason jar packed with greens and veggies? Yep. A complete set of bamboo utensils? Got ‘em.

And maybe the most important item on Alaska Airlines flight attendant Rosie Tran’s pack list? Her own reusable water bottle – a key part of her holistic approach to wellness. “We can do so much for our own health, and for the health of the planet at the same time,” says Tran, who posts her tips on Instagram at @kaleintheclouds.

Today, Alaska is inviting guests to join flight attendants like Tran and #FillBeforeYouFly – a new initiative encouraging guests and employees to bring their own water bottles and become active partners in the airline’s goal to reduce single-use plastics. Members of Alaska’s Green Team, a group of employees devoted to education and innovation around environmental issues, will be at Seattle-Tacoma International Airport this morning to hand out water bottles provided by environmental leader MiiR, and to direct guests to water-filling stations. (See the Port of Seattle’s map for Sea-Tac locations.)

At Seattle-Tacoma International Airport, guests can find water-refill stations near every concourse. (Photo by Ingrid Barrentine)

“This is so exciting to get guests involved because it takes everybody to make a difference,” says Kim Fisher, Alaska reservations call center specialist and co-leader of the Green Team. “It can be so overwhelming to think about the environment, but the truth is everything we do counts.”

“We’re passionate about working with our guests, employees, airports and partners to reduce waste, protect habitats and improve water health,” says Diana Birkett Rakow, Alaska Airlines’ vice president of external relations. Plastics are among the top items found during beach cleanups worldwide, environmental organizations report. “Land, water and animals are incredibly special parts of the places we live and fly,” she says. “If just 10% of us flying Alaska bring our own prefilled water bottles when we fly, it would save over 700,000 plastic water bottles and 4 million plastic cups per year. That’s a big lift.”

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To extend the initiative’s effect, Alaska Airlines is partnering with the Bonneville Environmental Foundation to plant a tree for every passenger who brings a prefilled water bottle on an Alaska flight and posts it to social media with the hashtag #FillBeforeYouFly. BEF’s goal is to plant 1 million trees on the West Coast to help reduce pollution and restore habitats for local fish and wildlife.

The “fill before” part of #FillBeforeYouFly is critical to the effort because Alaska policy doesn’t allow for personal water bottles to be filled directly during inflight beverage service. The policy is in place to manage the limited quantities of water available on flights.

The Green Team hopes guests will embrace #FillBeforeYouFly, which builds on years of efforts by Alaska and Horizon employees to reduce plastic waste throughout the companies:

  • In 2018, Alaska was the first major American airline to replace plastic straws and citrus picks on planes with marine-friendly alternatives. The effort, achieved in partnership with the environmental nonprofit Lonely Whale, eliminated 22 million pieces of inflight plastic waste each year. Lonely Whale is also a key partner in the #FillBeforeYouFly initiative, which aligns with Lonely Whale’s #HydrateLike campaign, popular on social media channels and inspiring individuals and companies to rethink reliance on single-use plastic bottles.
  • Alaska also recently replaced bottled beer with aluminum cans, which are lighter and easier to recycle.
  • In 2017, David Clarke, then a Horizon Air maintenance supervisor at Portland International Airport, found money in the budget to buy the Portland maintenance technicians their own personal water bottles and install three water fountains around the hangar and near the breakroom. The goal was to save the cost of buying pallets of plastic water bottles during hot summers, Clarke says – but the benefits multiplied: “Yes, it was an economic win by saving money,” he says. “It was also an environmental win in saving plastic. And a health win by encouraging people to drink more water.” Those water fountains, which have counters on them, have saved 176,621 water bottles so far just at the Portland hangar.

Alaska continues to look for ways to reduce its environmental impact – and has begun exploring alternatives to plastic water bottles and cups – but everyone realizes there is a lot of work ahead.

“We know this is a resource-intensive business with many stakeholders involved in the journey,” Birkett Rakow says. “We’re working with supply-chain partners and employees to come up with solutions to reduce waste, adopt sustainable practices and eliminate single-use plastics inflight.”

“Change takes time,” she says. “We value the collective impact our customers and employees can make today.”

Tran is excited to spread the word about #FillBeforeYouFly to her tens of thousands of social media followers, and she points out that an extra benefit of carrying a personal water bottle is that it’s a tangible reminder to hydrate regularly – vital for anyone who flies. “If you’re not careful, it can be so easy to use so much waste while traveling,” she says. “How I carry my food and hydrate can make a big difference.”

Green Team co-leader Fisher also has eliminated single-use plastics as much as possible in her life: She doesn’t use plastic bags ever – “If we forget one, we walk out of the store with a handful of groceries!” – and she always carries a reusable bottle and bamboo utensil kit. “Little things can have such a big impact,” Fisher says. “And let’s be honest: It’s not going to kill us to make these changes.”

The lost-luggage checklist: What to do if your bags are delayed

Air travel brings adventure, memories, joy — and, unfortunately, sometimes stress. Reaching your destination to find that your bag isn’t waiting for you can quickly turn travel excitement into travel frustration.

We understand that a delayed or missing bag is not a happy start to anyone’s trip. At Alaska, we pride ourselves on getting our guests their luggage in a timely manner, which is why we have our 20-minute baggage service guarantee: If your bags take longer than 20 minutes to arrive at the carousel after your plane reaches the gate, talk to a customer service or baggage agent to receive Mileage Plan miles or a discount off a future flight.

But even though on-time baggage service is our top priority, disruptions happen— and when they do, we will do our best to get you reunited with your belongings and keep you informed every step of the way. “With delayed bags, time is really of the essence, and we do everything we can to get our guests taken care of in that moment,” said Katie Wilbur, a central baggage agent with Alaska. “We want you to know how much our agents truly care about our guests as individuals and about their specific situation to get you reunited with your luggage and on your way.”

If your bag is delayed getting to the carousel, here are some steps you can take while we work behind the scenes:

Stay at the airport. If your bag doesn’t immediately arrive, don’t just leave. When bags stop entering the carousel, ask a local agent about the status of your flight’s baggage.

Check the oversized baggage area in case your bag is there. Near each carousel, you’ll find signs explaining where to pick up oversized luggage. If you cannot find the oversized baggage area, ask one of our local uniformed employees for directions.

For late luggage, claim your discount. If your bags are delayed longer than 20 minutes after your aircraft arrived at the gate, talk to an agent at the airport for your $25 discount code or 2,500 miles for our baggage service guarantee. You need to request a voucher within two hours of your flight’s arrival. Read more here.

If your bag didn’t arrive, file a claim at the baggage office. If your luggage hasn’t arrived when the carousel stops, speak to our local baggage team at your arrival airport to file a claim. Be sure to give your contact information, so agents can reach out when they have more information. File a claim with them before leaving so we can work to get your bags back to you as quickly as possible.

Getting updates on the status of your claim: Airport agents try to update guests on the status of delayed bags at least every 24 hours. If you need to reach the airport, baggage phone numbers can be found here. If agents don’t answer, leave a message with your information. Don’t be discouraged if you don’t receive a quick update as the team will call you back when they have information to share. If your bag is still missing after five days, contact Alaska’s Central Baggage office at (877) 815-8253.

If you left an item on board: Always try to check your area before exiting the plane. If you do leave something behind and you’re still at the airport, check with a baggage or customer service agent right away to see if anything was turned in to the lost and found or recovered from the aircraft. If you realize after leaving that you left something behind, fill out this form to alert our baggage team.

Looking for more information? The best information will come from our baggage staff agents, who do the actual tracking and will contact you with updates. Our social media team is available 24/7 and is a great source for flight updates, travel questions and other resources – but they aren’t your best source for baggage questions.

More questions? We also have a general baggage FAQ on alaskaair.com.

Finally, remember there are a couple of things you can do while packing for your next trip to make the experience easier if your bag is lost: “Make sure you have your name on your bag,” said Wilbur. Be thorough: Attach a tag with your name to the outside and also be sure to tuck identification – such as a business card – on the inside. “This simple thing can be the factor between finding your bag and not being able to locate it.” And it’s a good idea to always keep medication and valuables with you. If you are traveling with a laptop, camera, expensive jewelry or necessary medication, secure these items in your carry-on bag just in case your checked bag is delayed.

Happy travels!

Hawaiian Airlines Reports August 2019 Traffic Statistics

HA High Res Logo_mid

HONOLULU, Sept. 9, 2019 /PRNewswire/ — Hawaiian Airlines, Inc., a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA) ("Hawaiian"), today announced its system-wide traffic statistics for the month ended August 31, 2019. 

(PRNewsfoto/Hawaiian Holdings, Inc.)

Hawaiian welcomed more than one million guests in August 2019, an increase of 4.0 percent over the same period last year.  Total traffic (revenue passenger miles) increased 2.8 percent on a decrease of 1.9 percent in capacity (available seat miles) compared to August 2018.  Load factor increased 4.0 points year-over-year to 88.4 percent.

The table below summarizes August and year-to-date statistics compared to the respective prior-year periods.

SYSTEM-WIDE OPERATIONS1

 

AUGUST

2019

2018

% CHANGE

PAX

1,062,375

1,021,383

4.0%

RPMs (000)

1,601,769

1,558,394

2.8%

ASMs (000)

1,812,484

1,847,326

(1.9%)

LF

88.4%

84.4%

4.0 pts

       

YEAR-TO-DATE

2019

2018

% CHANGE

PAX

7,921,772

8,030,260

(1.4%)

RPMS (000)

11,809,608

11,474,899

2.9%

ASMS (000)

13,599,262

13,374,777

1.7%

LF

86.8%

85.8%

1.0 pts

   

PAX

Passengers transported

RPM

Revenue Passenger Mile; one paying passenger transported one mile

ASM

Available Seat Mile; one seat transported one mile

LF

Load Factor; percentage of seating capacity filled

 

1Includes the operations of contract carriers under capacity purchase agreements.

About Hawaiian Airlines     

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.

Now in its 90th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

 

 

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/hawaiian-airlines-reports-august-2019-traffic-statistics-300913796.html

SOURCE Hawaiian Airlines

How to Paint a Hawaiian Airlines Airplane

Ever wondered how our airplanes get painted? You're in luck! Thad Beyer, Hawaiian’s North America heavy maintenance manager, and his colleague Robert Reuling, a heavy maintenance supervisor, walked us through the 16-day process to give our Airbus A330 aircraft a fresh paint job at a specialized maintenance facility on the U.S. Mainland.  


STEP 1. The repainting begins by stripping the fuselage and rigorously sanding the wings and tail.

Step 1-2

STEP 2. The aircraft is washed and cleaned of any debris or contaminants before surface treatments are applied to bare metal areas.

Step -1-3

STEP 3. The primer is applied first to prepare for the real deal.


STEP 4. The fuselage and wings are painted white, prior to the marathon of painting to adorn our vertical tale with the iconic Pualani.

Step 2

STEP 5. Mask off, mask on, paint, repeat! After repeating this cycle a few times, Pualani is transformed into her new vibrant self.


STEP 6. We can't forget the maile lei that wraps around the fuselage. To give the vine its silver look, special mica glitter paint is mixed and applied evenly. 

Step 5

STEP 7. This is where the fun begins! Our crews painstakingly apply what seems like over 1,000 different placards over various areas of the newly painted surfaces. We have to be very careful not to miss any spot!

Step 6
Step 7
Step 7-2

STEP 8. Nearing the grand finale, a refreshing clear coat is spread over the fuselage and tail to give the plane its shine.

Step 7-3

STEP 9. Inspect the aircraft's new paint job for defects, make fixes as necessary, inspect again, and correct any remaining imperfections.


STEP 10. Let Pualani dry, and then it’s time to fly!

Step 8

Painting our new aircraft livery – revealed in May 2017 as part of a company-wide rebranding – requires several hundred hours of manpower and 13 different colors. Repainting our narrow-body Boeing 717, which flies Neighbor Island routes, requires approximately 185 gallons of paint, while the wide-body Airbus A330 takes over 320 gallons.

 

Learn more about how we shared our reinvigorated brand with the world in 2017:

Customer Service Legend Judy Hatten: “We can help by listening”

Sometimes it’s a person’s steady acts of generosity and kindness, performed quietly and persistently over time, that make that person legendary.

For example, Burbank, California–based Customer Service Agent (CSA) Judy Hatten happened upon a sign for a blood drive more than 20 years ago and has been giving ever since, often participating in platelet donation, which takes more time than standard donation but allows a donor to give more often. Hatten recently earned her 10-gallon donor badge.

“I’m not afraid of needles and can offer at least two hours a month for people in need,” Hatten explains. “It takes so little of my time and can mean a lifetime to somebody else.”

This spirit of selflessness is evident to co-workers on the job. Hatten has been known to help with station fundraisers and has held bake sales to help colleagues make ends meet over the holidays. After her job shifts, Hatten aids her housemate and fellow CSA Liani Marriott by picking up Marriott’s children from day care and providing care herself so Marriott can work.

“Judy has definitely been one of our unsung heroes,” Marriott says. “There are times when those who work the hardest are not the ones who see their names in lights. But it would be hard to find a more exemplary employee.”

Hatten, who grew up in Northern California, has worked as an Alaska CSA in Burbank for 32 years. A highly skilled and versatile employee, she is known for her scheduling capabilities, her focus on safety and her ability to step into roles as a lead CSA or CSA trainer when needed.

Yet Hatten is best-known among frequent flyers in Burbank for her people skills—for being genuinely helpful, friendly and engaging.

“A nice day for me is when I help people get where they are going safely and make their day a little better,” Hatten says. “I try to work hard for other people.”

Questions & answers

What do you like most about your job?
I enjoy the time I have to talk with our guests—finding out what they’re doing and where they’re going.

What is your best piece of job advice?
Just be kind to everyone. Each person is an individual, and we can help by listening.

What do you like to do outside of work?
I enjoy LA Dodgers baseball games. My dad was a pitcher for the Brooklyn Dodgers when Jackie Robinson was on the team. I still bleed blue for the Dodgers.

Where have you enjoyed traveling?
I’ve visited many countries, but I also like to travel in the U.S. On one recent trip, I flew to Omaha and then drove to the Badlands of South Dakota. That was beautiful.

What do you pack when you fly?
An iPad to play games and read books—I especially enjoy reading mysteries.

Kudos from Judy’s co-workers

“Judy is a legend because she goes above and beyond. She helps co-workers all the time. She always wears a smile, makes everyone happy and tells jokes. It’s a wonderful delight to work with her.” —Scott Kaller, Customer Service Manager, Burbank

“Judy is diligent and focused, yet lighthearted enough to find humor in almost any situation. She is exceptionally kindhearted and does the right thing for Alaska Airlines and guests at all times.” —Liani Marriott, Customer Service Agent, Burbank

“Judy is a Burbank legend because of her high standards, friendliness, and willingness to help by taking initiative and being there when people need her.” —Bill McConnaughey, Lead Customer Service Agent, Burbank

“Whenever Judy retires, her name will be raised often with fondness in Burbank. She has been here a long time, and people remember her. When guests check in, they ask if Judy is working. She’s a great representative for Alaska Airlines.” —Janine Regoli, Operations Trainer, Burbank

Alaska Airlines employees such as Judy Hatten are the reason for our service excellence. Join us in creating an airline people love. Visit careers.alaskaair.com.

Beginner’s guide to Singapore

First-timers to this tropical city-state often pack along outside images of an economic dynamo – home to that space-age skyline from “Crazy Rich Asians” and an extra rule or two. (No durians on the metro!) But once you’re here, Singapore reveals itself as much more: Asia’s fabulous melting pot, where Chinese, Malay and Indian cultures merge so memorably.

Singapore is a breeze to enjoy. It’s always summer. English is widely spoken. Public transit is simple and cheap, and it’s easy to get here via Alaska’s partner airlines, including Singapore Airlines, which offers nonstop flights from Los Angeles, San Francisco, Houston, New York and – beginning September 3 – Seattle.

Beyond the luxurious shopping and glittering lights loom golden beaches, century-old shophouses decked out in colorful tiles, pedestrian-only backlanes filled with boutiques and cafes – plus some of the world’s best street food in the city’s iconic “hawker centers.”

It’s also a hub offering easy access to much of Southeast Asia. After a few days here, you can double-up an overseas adventure by flying an hour or two to some of the world’s best beaches in Bali or Thailand, the ancient Khmer kingdom at Cambodia’s Angkor Wat, or floating villages of Vietnam’s Mekong Delta. But you won’t be in any hurry to leave Singapore.

Overview

A walk around Marina Bay takes in much of Singapore’s modern architectural icons. (Photo by Kim I. Mott)

At 278 square miles, Singapore is a bit smaller than New York City, and is one of the most relaxing and rewarding Asian cities to visit. Most of the 5.4 million locals speak English (which joins Mandarin, Malay and Tamil as official languages).

The story of modern Singapore springs from many roots, including the Peranakan culture that grew from Chinese immigration in the 1400s, and the British colonial period, which began two centuries ago in 1819. World War II weighs heavy on Singapore consciousness, too: After Pearl Harbor the Japanese took over the entire Malay peninsula and the British-controlled Singapore by February 1942.

When colonial rulers proved unable to stop a foreign invasion, the seeds of independence were sown. Following a brief merger with Malaysia, Singapore became fully independent in 1965. Over the next half-century, Singapore left behind its humble kampong (village) origins and become one of the world’s fastest-growing economies, with the gross domestic product rising from US$320 per capita a year to over US$60,000.

For a fun way to learn more of Singapore’s 20th-century history, check out Sonny Liew’s cinematic and award-winning graphic novel, “The Art of Charlie Chan Hock Chye,” which tells an alternative history of modern Singapore through the life of an aged fictional cartoonist.

When to go

Singapore is at its best after dark, when temperatures fall and the city lights up. (Photo by Kim I. Mott)

It’s summer all year in this tropical rainforest climate (the equator is only 88 miles south), and regardless of rain or crowds (notably July to August) it’s possible to have a great experience any time.

It rains frequently – often quick downpours, here and gone. February to April is generally driest (and without summer crowds), while rainfall peaks November to January.

Humidity is about the same all year, usually highest in the mornings at 90%, before tapering off in the afternoon – meaning it can be wise to start the morning by shopping or going to one of the excellent museums.

Getting there

The new Jewel terminal hub at Changi Airport, which opened in June. (Photo by Kim I. Mott)

Reaching Singapore is one of the travel world’s great pleasures. Its Changi Airport has won consumer aviation website Skytrax’s annual award for best airport seven years straight, and the new Jewel terminal hub has become a city attraction in its own right. (See our recent video and review.)

Alaska Global Partners offer many flights to Singapore, allowing Mileage Plan members to earn their miles on a long-distance trip.

Passports & visas

No visa is required for Americans to visit Singapore for up to 90 days, or for Canadians to visit up to 30 days. Ensure your passport is valid for six months and has two blank visa pages.

Money

Singapore uses the Singapore dollar (SGD, or S$), which is worth about US$0.74. You’ll find ATMs using Visa, MasterCard, Cirrus, Plus, Eurocard networks in banks, convenience stores and malls – and most hotels, restaurants and shops accept the cards.

Singapore is more expensive than much of Southeast Asia, but it’s still generally less expensive than a visit to most American cities. You can spend anywhere from US$70 to more than US$400 per person per day, depending on how you roll. Restaurants and bars can rival high-end New York or Europe in price. A downtown restaurant serves overflowing platter of chili crab for S$90 (US$66), while pints of local Tiger lager beer vary from S$4 to S$16 (US$3 to US$11.70), depending on where you get it). But hawker centers offer excellent meals for as little as S$3 (US$2.20).

Lay of the land

Marina Bay’s SkyPark observatory offers towering views of city and sea. (Photo by Kim I. Mott)

Singapore is made up of more than 60 islands at the southern tip of the Malay peninsula, between Malaysia and Indonesia. The main territory is the 17-by-31-mile Singapore Island, also known as Pulau Ujong. Most of the attractions fill its compact south-central districts, radiating inland from the harbor.

Just off Marina Bay, the “supertrees” of Gardens by the Sea are horizontal gardens that are free for visitors to explore. (Photo by Kim I. Mott)

Many visitors set up around Marina Bay, the result of a reclamation project. It boasts oversized attractions like Marina Bay Sands’ boat-shaped SkyPark and the glowing “supertrees” that tower over less artificial horticulture of Gardens by the Bay. Across the bay lies Singapore’s historic heart, the Civic District, with canalside eateries along Circular Road and promenades passing illuminated bridges.

Just inland is Chinatown, with a food street and several hawker centers. A couple of miles east is Kampong Glam, a Malay enclave known for pairing the biggest mosque in town with colorful shops and eateries. To the north is Little India, with temples, sari shops and curry houses on Serangoon Road. Orchard Road, a few miles from Marina Bay to the north, is shopping central, with more than 20 high-end malls.

Where to stay

Marina Bay Sands is – you see it right – topped by a boat-shaped SkyPark. (Photo by Kim I. Mott)

You can easily fill five days in Singapore, so choose a convenient base. Civic District hotels can run over US$250. The nearby Marina Bay Sands is a US$700 splurge but offers guests infinity pool access in its SkyPark atop its three towers. Bucket-listers should consider the historic Raffles Hotel, famed for colonial-style grace and its homegrown Singapore Sling cocktails. It’ll cost you, though. The hotel reopened in August after a two-year restoration; rooms start around S$750 (US$550).

For cheaper stays, Singapore is fully entrenched in the “capsule hotel” scene, with slick offerings if you don’t mind climbing into a compact chamber and sharing bathrooms (starting at US$40 including breakfast). There are also double-bed capsules and small private rooms. Many cheaper Airbnb options run US$40 to US$60 a night, usually offering guesthouse-style apartments with shared bathrooms.

The historic Raffles Hotel reopened in August after an extensive renovation. (Photo by Kim I. Mott)

Getting around

Singapore’s MRT (Mass Rapid Transit) is a well-organized system where you can take buses or the 124-mile subway system using the E-Z Link card, which can be bought for non-refundable S$5 directly from subway attendants by the turnstiles. Note: machines accept cash only.

Color-coded lines are labeled by their terminus, so you’ll need to know your direction to board the right train. Grab a free subway line map for easy reference.

To ride, swipe your EZ-Link card to enter a subway station or get onto a bus, then swipe again when leaving. Fares vary depending how far you go; most one-way rides range from under S$1 to just over S$2. (Here’s an online calculator.) You need to keep S$3 minimum on your card to use it. Subway stations have “top-up” machines to add a minimum of S$10 to your card. You can buy point-to-point access with cash.

The MRT also offers a day pass for S$10, which makes sense if you’re planning on at least six rides.

In addition to taxis, Grab is the local version of Lyft or Uber, and easy to use with its mobile app. Most rides around central sites cost less than S$7. A ride between Changi airport and the center costs about S$20. MRT subway lines and buses connect the airport and city center, though they require a transfer.

Note: All vehicular traffic, as in England, runs on the left side of the street.

Essential experiences

Marina Bay’s Merlion – a part mermaid, part lion – is the unofficial city mascot. (Photo by Kim I. Mott)

Singapore’s attractions span centuries and, of late, heights. Here are a few things you’ll likely want to do first. And if you fly on Alaska Global Partner Singapore Airlines, you get discounts to many attractions. (See the list.)

Marina Bay Walk

Singapore’s sidewalks and promenades make for ideal walking and some sidewalks are even covered from midday sun or rains. The best is the two-mile walk around Marina Bay, where you’ll find theaters, restaurants, a Ferris wheel, downtown buildings, the city’s beloved Merlion sculpture fountain (the mystical mermaid/lion hybrid – only in Singapore!) and the iconic triplet-tower of Marina Bay Sands, where you can visit the SkyPark for S$23.

Locals and tourists alike come at dusk and for the evening light shows. Expect to accidently step in front of an Instagram shot or two.

Museums
Singapore’s museums, like the National Gallery Singapore, offer far more than just an AC break. (Photo by Kim I. Mott)

Singapore has invested in showcasing its cultural achievements. And you’ll want to visit a couple of museums, which have the extra advantage of providing an air-conditioned break during the hottest time of day.

The excellent National Gallery Singapore, with its imaginative makeover of the old City Hall and Supreme Court buildings, debuted in 2015. Its towering galleries reveal artistic reactions to a modernizing era and are worth several hours.

Fort Canning Park’s Battlebox is where the British military (briefly) tried to thwart the Japanese invasion before surrendering in 1942. (Photo by Kim I. Mott)

The city’s oldest museum, the National Museum of Singapore, first opened in 1887 and offers an illuminating, at times playful, look at the development of the city-state in a stunning space. It even celebrates ‘70s films with a montage you watch from a “drive-in” theater.

For war buffs, Battlebox Museum offers a fascinating 75-minute tour of the bunkers in lovely Fort Canning Park where the British army ultimately made the call to surrender to the Japanese in February 1942.

Chinatown’s free Buddha Sacred Tooth Temple & Museum – housed in a Tang-style temple that looks old but was built in 2007 – is a free attraction near Chinatown eateries that gives a helpful Buddhism overview.

Singapore is made for Instagram. Its Vintage Cameras Museum in the Kampong Glam neighborhood even has surreal backdrops set up for your selfie dreams. (Photo by Kim I. Mott)
Zoo

The Singapore Zoo is considered by many the world’s best. In the “open concept” space, natural boundaries replace fences and bars. The zoo is even open after dark for “night safaris” when critters are most active.

Shophouses

Brightly colored two- or three-story Chinese-style shophouses, built from the mid-1800s until World War II as commercial and residential spaces, are as key a piece of local architecture as the “painted lady” Victorians of San Francisco. The most elaborate, with ornate tilework and columned windows, incorporate Malay and Art Deco influences.

You’ll see them across town, including Little India’s Serangoon Rd, at the open-air eateries in Chinatown or the pub scene of river-facing Circular Road, and on boutique-filled lanes of Kampong Glam.

Outdoor Activities

It’s known for urban glitz, but Singapore offers many ways to enjoy the outdoors. Pulau Ubin is a vehicle-free island near the airport, reached by a S$3 “bumboat” ferry; there you can rent bikes to explore a relatively untouched nature, including wetlands and mountains with views back on the city and the sea.

Another great place – particularly for families – is Sentosa Island, an amusement park hub with the nicest beaches.

Eating

Singapore dining brings a lot of surprises. The unsigned Dragon Chamber is reached behind a “beer fridge” door. (Photo by Kim I. Mott)

Michelin stars and awards run rampant in Singapore, from food stalls to classy dining like Odette in the National Gallery. You will eat well, regardless of how much you spend.

Foodie events run all year, including the two-week Singapore Food Festival in July. The array of beloved staples (Hainanese chicken rice, Malay laksa, Indian roti prata flatbread) reveal how diverse Singapore is – and delicious.

Try atmospheric dining areas like riverside eateries along Circular Road (for seafood and pub fare) and Kampong Glam’s palm-lined pedestrian streets (for Middle Eastern and Malay food).

The 100-plus hawker centers are a revered link to street food heritage, each packed with endless options of cheap, excellent food that give a local spin to Chinese, Malay, Indonesian, Indian and Western recipes. “Crazy Rich Asians” fans will want to go to Newton hawker center, where Rachel goes for a hot, spicy plate of chili crab. There are many more options.

Shopping

Facing the Singapore River, Circular Road is a popular open-air night spot. (Photo by Kim I. Mott)

Singapore has been Southeast Asia’s capital of shopping for generations. Its Orchard Road is the region’s Champs-Élysées, lined with glitzy malls and high-end boutiques.

Kampong Glam is more like hipster Singapore, particularly the boutiques on the pedestrian strip of Haji Lane. A block away, Arab Street is good for imported textiles and rugs. You’ll find many colorful knickknacks in Chinatown and at Little India Arcade off Serangoon Road.

If you’re looking for food products, most hawker centers have markets – particularly helpful if you’ve fallen for the coconut jam used in kaya toast.

Learn more

Explore how you can earn and redeem miles on trips to Singapore and other destinations in Asia by flying on Alaska Global Partner airlines.

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