For our Veterans, a Salute and a Job Offer

November 8, 2019
Stories
Alaska Airlines
8 min read

Carlos Zendejas, our Chief Pilot for Horizon Air, grew up watching military aircraft circle over his home and later realized his dream of flying through a commission in the U.S. Air Force. Carlos is a fantastic leader for Alaska/Horizon, and we’re all very proud of the work that he and others do to help military veterans transition to careers in the flight deck. —Brad Tilden, Chairman and Chief Executive Officer of Alaska Air Group

I will be forever grateful to the military for the opportunities it provided to a kid from Mexico with limited means. I spent the first 10 years of my life just across the border. When my family moved to the United States, we lived in Del Rio, Texas. Now, what is so special about Del Rio? It happens to be home to Laughlin Air Force Base, one of the largest pilot-training bases in the United States. Thus, from a young age, I could see the T-37 jets flying around the pattern. As a kid, I had no idea how to become a pilot, but I knew that flying was what I wanted to do with my life. This desire led me to join the Air Force Junior Reserve Officer Training Corps (JROTC) in high school, because those kids were wearing military uniforms, and I thought they must know how you become an Air Force pilot.

This led me to Air Force ROTC on a scholarship in college, which resulted in a commission in the Air Force. This journey was the start of a 22-year military career, both active duty and in the Reserves. My Air Force time allowed me to fly the C-21 (Learjet 35) and KC-10 (DC-10) around the world in service of my country. I saw firsthand the dedication, sacrifice and unselfish commitment from the incredible men and women who serve our country.

Carlos Zendejas introduces his son Michael to Medal of Honor recipient Joe M. Jackson, a retired Air Force colonel, now deceased.

I was extremely fortunate to have been hired by Alaska Airlines in 2002, at a time when most airlines were not hiring, but shrinking, thus demonstrating Alaska’s unwavering commitment to hiring veterans. Years later, I had the opportunity to join the Chief Pilot’s office and continue that same commitment to providing opportunities for veterans to join Alaska Airlines.

In the fall of 2017, I transferred to Horizon Air and became the System Chief Pilot, to be part of building the future of this special airline. One of my essential functions in this role is to ensure a continuous supply of pilots. To that end, one of the early programs that we instituted was the Rotor Transition Program. This program provides a path for helicopter pilots to transition to flying airplanes. The program targets military helicopter pilots and helps them make the transition to commercial aviation and join our Horizon Air family. There are similar programs throughout the company that recognize the amazing talents that veterans bring to our teams. Such strengths include teamwork, integrity, persistence, resourcefulness and leadership, all of which help our company to be stronger and to better serve you, our valued guests.

“Honoring Those Who Serve” special E175 aircraft, August 2019

Recently, I was honored to have a small part in helping to make our newest “Honoring Those Who Serve” aircraft a reality. This special E175 aircraft joins two Alaska Airlines aircraft with similar livery. Every time I see these aircraft, I am reminded of the service, dedication and sacrifice of countless military men and women. These aircraft also remind me of the families who sacrifice so much along with our military members—families who must do without their loved ones on holidays, birthdays and anniversaries, and during babies’ first steps.

Throughout this month, when we celebrate Veterans Day, I just want to say thank you to all military personnel and veterans, and to their families. We owe you a debt of gratitude that we can never repay. Thank you for your service.

Thanks for flying Alaska and Horizon. —Carlos Zendejas

Para nuestros veteranos, un saludo y una propuesta laboral

Carlos Zendejas, nuestro Jefe de Pilotos de Horizon Air, creció viendo cómo las aeronaves militares circunvolaban por encima de su hogar. Más adelante, hizo realidad su sueño de volar a través de una comisión en la Fuerza Aérea de los Estados Unidos. Carlos es un líder excepcional para Alaska/Horizon, y estamos muy orgullosos del trabajo que Carlos y otras personas hacen para ayudar a que los veteranos del ejército realicen la transición hacia una carrera profesional en la cabina de vuelo. —Brad Tilden

Estaré siempre muy agradecido con el ejército por las oportunidades que brindaron a un joven de México con medios limitados. Pasé los primeros 10 años de mi vida justo en el cruce de frontera. Cuando mi familia se mudó a los Estados Unidos, vivimos en Del Rio, Texas. Y bien, ¿qué tiene de especial Del Rio? Resulta que es la ciudad que alberga la Base Laughlin de la Fuerza Aérea, una de las bases de entrenamiento de pilotos más importantes de Estados Unidos. Por ello, desde muy pequeño, solía ver a los jets T-37 volar alrededor de la trayectoria. No tenía idea cómo una persona se convertía en piloto, pero de niño supe que eso era lo que quería hacer con mi vida. Este deseo me impulsó a unirme al Cuerpo de Entrenamiento para Oficiales Subalternos Juveniles de la Reserva (Reserve Officers Training Corps, ROTC) de la Fuerza Aérea en la escuela secundaria, porque esos jóvenes usaban uniformes militares, y yo pensé: ellos seguramente sabrán cómo convertirse en un piloto de la Fuerza Aérea.

Esto me llevó a unirme al ROTC de la Fuerza Aérea mediante una beca universitaria, y luego me uní a una comisión en la Fuerza Aérea. Este trayecto fue el inicio de 22 años de carrera militar, tanto en el servicio activo como en las reservas. El tiempo que pasé en la Fuerza Aérea me permitió volar el C-21 (Learjet 35) y el KC-10 (DC-10) alrededor del mundo prestando servicio a mi país. Vi con mis propios ojos la dedica-ción, el sacrificio y el compromiso desinteresado de los increíbles hombres y mujeres que sirven a nuestro país.

Fui sumamente afortunado de haber sido contratado por Alaska Airlines en 2002, periodo en el cual la mayoría de las aerolíneas no estaban contratando, sino reduciendo su personal, lo cual demuestra el firme compromiso de Alaska Airlines por contratar veteranos. Años más tarde, tuve la oportunidad de unirme a la oficina del Jefe de Pilotos, y continúe el mismo compromiso de brindar oportunidades para que los veteranos puedan unirse a Alaska Airlines.

En otoño de 2017, me transferí a Horizon Air, y me convertí en el Jefe de Pilotos del Sistema, para ser parte del desarrollo futuro de esta aerolínea tan especial. Una de mis funciones esenciales en este rol es garantizar un suministro continuo de pilotos. Para tal propósito, uno de los primeros programas que ins-tauramos fue el Programa de Transición desde Ala Rotatoria. Este programa ofrece un trayecto para que pilotos de helicóp-teros realicen una transición y comiencen a volar aviones. El programa está dirigido a pilotos de helicópteros militares, y los ha ayudado con éxito a realizar la transición hacia la aviación comercial y a unirse a nuestra familia de Horizon Air. Existen programas similares en toda la compañía que brindan reconocimiento al excepcional talento que los veteranos incorporan en nuestros equipos. Esas fortalezas incluyen trabajo en equipo, integridad, perseverancia, habilidad y liderazgo, cualidades que permiten que nuestra compañía sea más sólida y pueda prestarle a usted, nuestro preciado cliente, un mejor servicio.

Recientemente, tuve el honor de participar y ayudar a hacer realidad nuestra aeronave más nueva “Honrando a los que Sirven.” Esta aeronave E175 especial se une a las dos aeronaves de Alaska Airlines con colores distintivos similares. Cada vez que veo una de estas aeronaves, viene a mi mente el servicio, la dedicación y el sacrificio de los innumerables hombres y mujeres militares. Estas aeronaves además me recuerdan a las familias que sacrifican tantas cosas junto a nuestros miembros del ejército; estas familias deben vivir sin sus seres queridos en los días festivos, cumpleaños, aniversarios, y muchos de ellos no pueden ser testigos
de los prime-ros pasos de sus bebés.

Durante este mes, cuando celebremos el Día de los Veteranos, simplemente quiero decir Gracias a todo el personal militar, a todos los veteranos y a sus fami-lias, tenemos con ustedes una deuda de gratitud que nunca podremos pagar.

Gracias por su servicio, y gracias por volar Alaska y Horizon. —Carlos Zendejas

Hawaiian Airlines Reports October 2019 Traffic Statistics

November 6, 2019
releases
Hawaiian Airlines
2 min read

HONOLULU – Hawaiian Airlines, Inc., a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA) (“Hawaiian”), today announced its system-wide traffic statistics for the month ended October 31, 2019.

Hawaiian welcomed more than 981,000 guests in October 2019, a 1.0 percent increase compared to October 2018. Total traffic (revenue passenger miles) increased 5.0 percent on an increase of 2.1 percent in capacity (available seat miles). Load factor increased 2.4 points year-over-year to 88.0 percent.

The table below summarizes October and year-to-date statistics compared to the respective prior-year periods.

SYSTEM-WIDE OPERATIONS¹

OCTOBER	2019	2018	% CHANGE
PAX	981,611	971,817	1.0%
RPMs (000)	1,533,429	1,461,020	5.0%
ASMs (000)	1,743,236	1,707,350	2.1%
LF	88.0%	85.6%	2.4 pts

YEAR-TO-DATE	2019	2018	% CHANGE
PAX	9,834,663	9,920,792	(0.9%)
RPMS (000)	14,833,518	14,382,687	3.1%
ASMS (000)	17,084,745	16,811,849	1.6%
LF	86.8%	85.6%	1.2 pts

PAX	Passengers transported
RPM	Revenue Passenger Mile; one paying passenger transported one mile
ASM	Available Seat Mile; one seat transported one mile
LF	Load Factor; percentage of seating capacity filled

¹Includes the operations of contract carriers under capacity purchase agreements.

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Cup, cup and away! Starbucks and Alaska Airlines are making coffee––and the holidays––a priority

November 6, 2019
Guest Experience
Alaska Airlines
3 min read

‘Starbucks holiday cup holders get priority boarding.’

How does it sound to be one of the first guests to board a flight while you take a sip of your Starbucks Peppermint Mocha?

Well, ‘tis the season. We’ve joined forces with our hometown partner, Starbucks, to kick off the 2019 holidays. Starting tomorrow, anyone traveling with a Starbucks holiday cup gets priority boarding on all Alaska Airlines flights, Nov. 7-10.

What does this mean exactly? Starbucks holiday cup-holders––anyone who purchases a Starbucks drink served in a holiday cup––will get to be in the “espresso” lane, following group B. Just be sure to listen closely to your gate agent’s announcements.

With all that holiday spirit in the air, you know we couldn’t stop there! Some lucky guests on select flights might find surprise Starbucks treats on their seats, too.

If you’re traveling this weekend, we hope you have a nice trip––and a nice sip!

Find out more about the holiday cheer taking flight below.

Holiday Priority Boarding FAQ

Q: Who is eligible for priority boarding? Only Mileage Plan members? First Class?

ANYONE with a Starbucks holiday cup on flights served by Alaska Airlines can board early, following group B. *Any guests with First Class tickets or airline status will board first in their typical fashion.

Q: What Starbucks cup/drink qualifies to get early boarding?

It can be any Starbucks beverage (hot or cold) in any Starbucks holiday cup, including reusable holiday cups.

Q: Does my Starbucks cup need to have a Starbucks drink in it?

No, if you’ve already finished your beverage, your cup will still get you priority boarding.

Q: What time do I have to arrive to get early boarding?

The boarding process begins 40 minutes before departure.

Q: How will I know if it’s happening on my flight?

All Alaska Airlines flights from Nov. 7 – Nov. 10 will offer priority boarding with any Starbucks holiday cup. Please listen for the boarding announcements for further instructions.

Q: Where/when is the holiday cup magic happening?

All airports that serve Alaska Airlines flights from Nov. 7 – Nov. 10.

Q: What if my airport Starbucks is not giving away holiday cups?

Select airport Starbucks including: SFO, ATL and MSP are piloting compostable cups, so they will not have holiday cups available at these locations. HOWEVER, beverages at these airports will be served with holiday cup sleeves, which, along with the regular cup, are eligible for priority boarding (yay!).

Q: What if I’m already eligible for early boarding? Do I get something else?

Unfortunately, no, but you have Starbucks and early boarding, so that’s a win!

Q: Why is Alaska partnering with Starbucks?

Starbucks and Alaska Airlines have been proud partners for years. We’re thrilled to help spread holiday joy with our guests traveling between Nov. 7 – Nov. 10.

Hawaiian Airlines Opens Ticket Sales for Expanded Service between Tokyo Haneda and Honolulu

November 5, 2019
releases
Hawaiian Airlines
2 min read

HONOLULU – Hawaiian Airlines today announced ticket sales have begun for a third daily nonstop flight between Tokyo’s Haneda Airport (HND) and the Hawaiian Islands. The new daily service from Honolulu’s Daniel K. Inouye International Airport (HNL) to HND begins on March 28, 2020, several months ahead of the 2020 Olympic Summer Games.

The airline received U.S. Department of Transportation approval this summer for the new slot, allowing earlier departure and arrival times at Tokyo Haneda and enabling substantially more connections for guests traveling to and from cities throughout Japan with codeshare partner Japan Airlines.

“As the leading U.S. carrier for service between Japan and Hawai‘i, we are pleased to offer our guests convenient and effortless travel options by adding a third daily flight between Tokyo Haneda and Hawai‘i,” said Theo Panagiotoulias, senior vice president of global sales and alliances at Hawaiian Airlines.

Starting with the inaugural flight on March 28, HA863 will depart HNL at 12:35 p.m., with an estimated 5:15 p.m. arrival at HND the following day. The return flight, HA864, will depart HND at 8:15 p.m. and arrive at HNL at 8:10 a.m. the same day, giving guests plenty of time to enjoy their first day on O‘ahu or connect to neighboring Hawaiian Islands.

Hawaiian became the first U.S. carrier to serve Tokyo Haneda in 2010, stimulating further growth in the market over the last nine years by providing consistent and uninterrupted service. The carrier added additional service from Tokyo Haneda in 2016, serving Honolulu four times per week and Kona three times per week. That same year, Hawaiian also launched service between Tokyo’s Narita airport and Honolulu. Today, the Honolulu/Tokyo market is the largest U.S.-Japan city pair with more than 2,300 passengers per day each way.

Hawaiian, which today operates a leading 31 weekly nonstop flights between Japan and Hawai‘i with wide-body Airbus A330 aircraft, will further expand its network on Nov. 26 when it begins four weekly flights between Fukuoka and Honolulu. The airline also offers flights between Hawai‘i and both Kansai International Airport in Osaka and New Chitose Airport in Sapporo.

Tickets can be purchased at www.HawaiianAirlines.com, through travel agencies, or by calling Hawaiian's Reservations Department toll-free at 800-367-5320.

How we’re making flying matter for the long term

November 4, 2019
Sustainability
Alaska Airlines
3 min read

At Alaska, sustainability isn’t just a word; it’s a responsibility. One of our core values is to do the right thing, and that means delivering for all those who depend on us – for the long term. And our efforts are paying off.

We’re honored the 2019 Dow Jones Sustainability Index ranked Alaska No.1 among North American airlines for the third year in a row. Globally, we ranked No. 7 and received top scores for corporate governance and efficiency.

Each year, more than 2,200 companies included in the Index answer up to 120 questions focusing on governance, environmental and social factors. The idea is that companies that tend to all of their stakeholders (guests, employees, communities and owners) will deliver value for the long-term, not just the next business cycle. In other words: they’re sustainable.

From our Green Team, a group of employees devoted to education and innovation around environmental issues, to our flight crews who sort our onboard waste, and everyone in between – our employees are at the forefront of our biggest green initiatives.

“It takes everybody to make a difference,” says Kim Fisher, Alaska reservations call center specialist and co-leader of the Green Team. “It can be so overwhelming to think about the environment, but the truth is everything we do counts.”

Here’s are few ways we’re setting ourselves up to make flying matter for the long-term – check out the links for stories and examples:

Governance:

Our female independent board directors. From left: Phyllis Campbell, Patricia Bedient, Helvi Sandvik, Susan Li and Marion Blakey. Not pictured: Kathleen Hogan.

Governance is all about how we make decisions, what we prioritize and how we operate. More than half of our independent board members are women—and we were the first West-Coast-based, Fortune 500 company to do this.

Our directors represent the communities where we live and fly, which enables us to have more diversity of thought and make better decisions for those we serve.

Environmental impact:

Carrying a prefilled water bottle helps reduce plastics.

We make conscious choices every day to reduce the impact of our operations, through big things—from purchasing the most fuel-efficient aircraft to exploring sustainable alternative aviation fuels. We also think about the little things—like eliminating plastic straws, recycling onboard items, sourcing locally-made food and beverage items and encouraging our guests to #FillBeforeYouFly.

By focusing on reducing aircraft emissions and creating less waste, we’re leading the industry, managing costs and reducing our environmental impact.

Social impact:

From the beginning, serving people and our communities has defined us. Driven by our incredible employees, we take care of each other to build culture and community. We take time to focus on volunteer activities and donate more than 50 million miles a year though LIFT miles to nonprofit partners like Make-A-Wish, and provide career connections for young people through our annual Aviation Day, grants and partnerships with local school districts and nonprofits. While we’re partial to aviation, we believe that all young people should have a chance to imagine what’s possible and build a great career in whatever field they choose.

You can learn more about our sustainability efforts here.

8 tips to keep the ‘nice’ in your holiday travel

November 1, 2019
Guest Experience
Alaska Airlines
6 min read

The holiday season is here. And you know what that means? As we know it, the start of (typically) the busiest and most stressful time to travel is upon us. Here’s eight tips to make your journey as smooth as possible.

1. Buy gifts for them, earn miles for you

Maximize your miles with Alaska Airlines’ Mileage Plan Shopping and earn up to 10 miles for every dollar spent at any of our 850+ retailers.

Earn even more using the Alaska Visa® card, which includes a new account bonus offer of 40,000 bonus miles and Alaska’s Famous Companion Fare from $121 ($99 fare plus taxes and fees from $22). To qualify, make purchases of $2,000 or more within the first 90 days of opening your account. You can also earn 3 miles for every $1 spent on eligible Alaska purchases and 1 mile for every $1 spent on all other purchases using the Alaska Visa® card. Click the link above to learn about rates and fees or to apply.

Looking for more ways to earn miles? Get free flights 30% faster than other U.S. airlines by becoming an Alaska Mileage Plan member (based on average economy fare and trip length, compared to U.S. airlines that award points on spend). Members earn one mile for every mile flown on Alaska and our 15+ Global Partners, which offer flights to more than 800 destinations worldwide — don’t forget to add your Mileage Plan number to your reservation!

2. Download the app, check it twice

Download our award-winning mobile app to save time before and after you arrive at the airport. Use the app to buy tickets, check-in for flights, access your boarding pass and, on select flights, pre-order your inflight meal. On the day you travel, you can also use the app to change seats and switch to a later or earlier flight.

To stay up to date on flight alerts, don’t forget to enable push notifications on your mobile device. (We do not send marketing messages via our mobile app.)

Download the Alaska app: iPhone | Android

Have travel anxiety? Alaska launched a free app in the Apple App Store (iOS) and Google Play store (Android) called Fly for All. Designed for first-time flyers, guests traveling with children, unaccompanied minors and those with cognitive and developmental disabilities, including autism, the app will help ease the anxiety of air travel by walking guests through the steps they’ll follow when getting ready to fly. Learn more about the Fly for All app.

3. Avoid the ‘Home Alone’ mad dash

Frequent travelers often miss holiday flights. You should arrive at least two hours before departure – three hours before international flights. Airports are busier than usual, and they’re filled with less-experienced travelers around the holidays. That means lines are longer and slower, traffic is more congested, and parking is at a premium.

“We do tend to see guests missing flights around this time of year, and it’s not just inexperienced travelers – often it’s frequent travelers who are used to jetting from the curb to the gate in an hour and haven’t anticipated the slower lines,” said Lea Hanson, Alaska’s director of passenger services at Sea-Tac. “Airport size doesn’t matter. You must be checked in and at the gate, ready to go at least 40 minutes before domestic departures and 60 minutes before international departures. (Atlanta, Denver, Las Vegas, and Philly have a 45-minute check-in cut-off time.) Being late may cause the cancellation of your reserved seats, or even your entire reservation.”

If you’re a planner, use our airport guides for some pre-flight research.

4. Leave the cranberry sauce at grandma’s

You don’t want to be messing around with packing issues at check-in. There are weight limits to deal with. There are items to leave at home, or ship separately. And there are limits on what you can carry on. Here’s a quick primer on our baggage policies:

You get one carry-on bag and one personal item (briefcase, laptop, purse) with all airlines.
You can bring shopping bags filled with unwrapped gifts in lieu of a carry-on suitcase.
Wrapped gifts may be inspected regardless of whether you carry them through security or in checked luggage, so don’t wrap until you reach your final destination, or ship them ahead of time.

“Be prepared, and ensure you’re checking bags and not carrying too many items on the plane. That will definitely slow down security lines,” says Hanson. “And make sure checked baggage is labeled with your name and contact info to avoid mix-ups.”

If you’re bringing your pet, there are a number of things you need to do to prep beforehand, including some paperwork.

Learn more: TSA frequently asked questions

5. Check in early, skip the lines

To avoid long airport lines, check in and print your bag tags in advance. Then just drop your bag and go!

You can check in for your flight at alaskaair.com or on the Alaska Airlines mobile app up to 24 hours before departure. For international flights, you can enter your passport information online. You can also check in at airport kiosks and even many off-site locations.

Learn more: alaskaair.com/selftag

6. Spread that holiday cheer

Airport staff will do all they can to ensure that your travel is as hassle-free as possible. But the holidays are a busy time, and the airports will be filled with many people who fly just once or twice year. It may seem like a small thing, but a little kindness goes a long way.

“We’re very strategic about where we place people during the holiday rush. We look at the flow of traffic from the curb to baggage drop and then on to the security checkpoints, and make sure we have the right people in the right places and the right time,” says Hanson. “But, don’t forget to pack your patience.”

7. Watch, text and be merry

To keep your travel merry and bright, bring the device you’re most comfortable using and get ready to watch your favorite flick. Before you board, just download the Gogo Entertainment app (for mobile devices and tablets) to access nearly 600+ free movies and shows. We have several holiday classics, including “Elf” and “Home Alone” and “Die Hard.” Hoping for Hallmark Channel holiday movies? We’ve got those too, including “Switched for Christmas” and “Coming Home for Christmas.”

Last-minute holiday to-do’s? Connecting with loved ones? Texting doesn’t stop when you fly with us. Just connect to our inflight Wi-Fi and select “free texting.”

8. Get festive

You’re probably going to have to take your shoes off at the TSA security check. Add some “jolly” by showing off your favorite festive holiday socks.

Craving a seasonal beverage? Check out our recipe for a make-your-own holiday punch.

Related stories:

Fly for All app helps ease anxiety of air travel

October 30, 2019
Guest Experience
Alaska Airlines
3 min read

Alaska Airlines’ practice flights for first-time flyers, families and those with cognitive and developmental disabilities, including autism, are some of the most coveted experiences to get comfortable with air travel without ever having to leave the airport. But in as little as an hour those events can fill up.

We wanted to do more for our guests.

Earlier this month, Alaska launched a free app in the Apple Store and Google Play called Fly for All. Designed for first-time flyers, guests traveling with children, unaccompanied minors and those with cognitive and developmental disabilities, including autism, the app will help ease the anxiety of air travel by walking guests through the steps they’ll follow when getting ready to fly.

The app features a series of photos and descriptions (social stories), with an optional read-aloud setting, that describes every step of the travel process from packing your bag to landing at your destination. It also features interactive content, including a travel checklist, matching games and communication cards anyone can use to communicate non-verbally with employees and other travelers.

The app on mobile:

The app on a tablet:

The app also highlights information about accessible travel services, such as Alaska’s accessible travel policies and a program called TSA Cares, which can provide assistance through the security process.

“Everyone should be able to feel comfortable flying, but not everyone does,” said Ray Prentice, director of customer advocacy. “We’re an airline that strives to provide remarkable experiences for everyone. Which aligns with our values and is the right thing to do – and the app helps us all get there.”

Started with an idea. Now we’re here.

[inset]

Our internal disability board and frontline employees are always looking for feedback and guidance to create a better, hassle-free travel experience for everyone.

The Fly for All app began as an idea more than a year ago when Prentice, who also is a co-chair of Alaska’s internal disability board, met Infiniteach, a tech company, that focuses on building app solutions for individuals with cognitive and developmental disabilities, at a national disability conference.

The Fly for All app is just one of many ways we’re supporting flyers of all needs and abilities.

During October, which is Disability Employment Awareness Month, we’ve hosted Wings for Autism events in Spokane and Fresno in partnership with local Arc organizations, and similar events in Portland and Redmond in collaboration with the Oregon Society of Autism. Another one in Anchorage, co-hosted by The Arc of Anchorage, is scheduled on Nov. 2. Event registration and outreach are handled by the co-hosting disability organizations.

Alaska also collaborates with Guide Dogs for the Blind and Canine Companions for Independence to provide airport access for puppies in training, partners with the Paralyzed Veterans of America to improve employee education for the proper handling of guests’ mobility devices, and is working with United Spinal Association and other organizations to increase the hiring of individuals with disabilities.

California wildfires trigger flight cancellations at Santa Rosa

October 28, 2019
Company
Alaska Airlines
2 min read

Posted: 10 a.m. on Nov. 4, 2019

Full operations have resumed into and out of Santa Rosa (STS).

Posted: 1 p.m. on Oct. 30, 2019

The wildfire situation in Sonoma County, California remains dangerous and unpredictable. The Charles M. Schultz-Sonoma County (STS) Airport in Santa Rosa remains closed to commercial air service. All of our flights in and out of Santa Rosa are now canceled through Saturday, Nov. 2. Everyone’s safety remains the top concern. As a reminder, we’ve posted a travel advisory for Santa Rosa on alaskaair.com, which will allow our guests to change or cancel their flight without incurring a fee.

Posted: 12:45 p.m. on Oct. 28, 2019

Dangerous wildfires are once again raging across parts of California. On Sunday, California Gov. Gavin Newsom declared a statewide emergency. We’re most concerned about everyone’s safety and getting out of harm’s way.

The fires are impacting air travel. The Charles M. Schultz-Sonoma County (STS) Airport in Santa Rosa has halted commercial air service due to the nearby Kincade fire.

We have temporarily suspended all of our 18 daily inbound and outbound flights through Thursday, Oct. 31, which includes nonstop service between Santa Rosa and five destinations: Seattle, Portland, Los Angeles, Orange County and San Diego.

In the Los Angeles area, the Getty fire – burning near the famous museum – has triggered mandatory evacuations. At this point, smoke from the fires has not impacted our operations at any of the Southern California airports.

In support of the California communities that are affected by the wildfires, we’ll match up to one million Mileage Plan miles donated by our guests to the Alaska Airlines Disaster Relief Pool.

Alaska Airlines is supporting the initial wildfire relief efforts in California with a $10,000 cash donation to the California Fire Foundation’s SAVE (Supplying Aid to Victims of Emergency) and an additional $5,000 cash donation to the Latino Community Foundation’s Wildfire Relief Fund.

We’ve posted a travel advisory for Santa Rosa on alaskaair.com, which will allow our guests to change or cancel their flight without incurring a fee.

For those with a flight into the Southern California airports, please monitor your flight status regularly on our website. You can also sign up for flight notifications, which allows us to notify you of any last-minute delays, cancellations or gate changes by email or text message.

Stay safe, California.

Flyback Friday: A DC-9 Fit for Royalty

October 25, 2019
blog
Hawaiian Airlines
3 min read

On Oct. 11, 1975, Emperor and Empress Hirohito of Japan charted a Hawaiian Airlines aircraft for a trip between O‘ahu and the Island of Hawai‘i. The political couple, who made a historical appearance in Honolulu the day prior, flew to Kona to stay at the Mauna Kea Beach Hotel before jetting back to Tokyo.

Emperor Hirohito disembarking our DC-9 at Kona Airport.

Our newest McDonnell Douglas DC-9 was used to complete the round-trip flight. The aircraft was retrofitted with specially designed bulkheads, privacy curtains, and staffed with four Japanese-American flight attendants to welcome the royal entourage.

A clip from a former Hawaiian Airlines employee newsletter highlighting the historic moment for our staff. The caption states: Flight attendants Joyce Ozaki (left) and Lynn Higuchi unwrap one of the gifts of lacquerware received from Japan's Emperor and Empress, passengers abroad a special Super DC-9 flight to which Joyce and Lynn were assigned along with Joyce Watanabe and Kay Kiyosaki. Each of the four flight attendants received a similar gift. The pilots, Jesse Dudley Jr. and Wayne Ballet, received gold cuff links bearing the imperial chrysanthemum seal.

The royal family’s trip to Hawai‘i was the last stop of a U.S. tour, and their appearance in Honolulu – Hirohito’s first since World War II ended three decades prior – was a momentous occasion for O‘ahu’s Japanese-American community, according to the New York Times.

“[The Emperor’s] weekend itinerary [in Honolulu] carefully avoided any of the numerous physical reminders of the Pacific war and the attack on Pearl Harbor on Dec. 7. 1941, that was carried out in the Emperor's name. But in remarks […], the Emperor alluded to the war when he described a century of friendly relations between the two countries. ‘It is regrettable that those bonds were ever broken, and I rejoice that they were restored and are stronger than ever,’ he said,” according to the Times.

Hawaiian Airline's former president John Magoon Jr. (pictured center), with the crew of Emporer Hirohito's flight.

Today, Japanese influence remains strong throughout Hawai‘i. Our Honolulu hub was recently named Daniel K. Inouye International Airport (HNL) to honor the late Sen. Inouye, a decorated World War II veteran who became an influential Japanese-American leader while representing Hawai‘i in Congress between 1963 and 2012.

Deep cultural ties are part of the reason why 1.6 million Japanese travelers visited Hawai‘i in 2018, including the nearly 392,000 visitors who chose Hawaiian Airlines to travel to our islands.

Our flight attendants preparing to greet our Japanese guests with fresh lei during the inaugural flight between New Chitose Airport and Daniel K. Inouye International Airport in 2013.

Facilitating travel between Hawai‘i and the Land of the Rising Sun continues to be a significant focus for our airline. We entered the market in 2010 with nonstop service between Haneda and HNL and have since added four popular routes, connecting Sapporo, Osaka and Narita to Honolulu, and Haneda to Kona on the Island of Hawai‘i.

Sapporo's famous Ōdōri Park.

Beginning Nov. 26, we’ll expand our thriving network by launching service between HNL and Fukuoka on the island of Kyushu.

Plan a perfect leaf peeping trip to New England

October 25, 2019
Destinations
Alaska Airlines
5 min read

Born and raised in New England, I’ve been surrounded by the most picturesque places during fall at its peak. Luckily for travelers, Alaska Airlines flies directly to/from Boston and New York from various west coast cities such as Los Angeles, Portland, San Francisco and Seattle. From there, the best leaf peeping spots are within reach.

‘Leaf peeping’ is another way to say you’re looking for the best changing of colors in autumn, I swear it’s a thing. Here’s when and where you should go from Boston or New York to leaf peep New England.

Connecticut

Connecticut, being the southernmost state, gives leaf peepers a chance to hang on to fall a little longer than most states in New England, well into November.

Towns like Cornwall, Kent and Sharon offer great countryside views of foliage.

If you’re looking to sit back and relax, the Essex Steam Train can take you from Essex to Chester along the Connecticut River while capturing the most spectacular fall views. When you’re ready to head back, you can choose another scenic route by riverboat.

Two ways to fly nearby: Alaska has direct flights to/from Boston Logan International Airport and John F. Kennedy International Airport, which are about a two-hour drive to Connecticut.

Maine

Maine’s nickname, “Vacationland,” is an understatement. From the mountains to the lakes and coastline, there’s plenty of jaw-dropping fall sceneries to see, especially at Acadia National Park.

For other great glimpses of foliage, I suggest driving Park Loop Road. You’ll see some of the most beautiful spots along the coast and eventually get to Bar Harbor, a coastal town serving up views and legendary lobster.

Acadia National Park is about 4.5 hours north of Boston—the drive up the coast of Maine is worth it, trust me. Best peeping times typically begin mid-September and lasts until mid-October.

Massachusetts

Massachusetts has many great sights to see, from the city of Boston to the Berkshires, a rural region in the western part of the state. The Berkshires are full of mountains, lakes and cozy downtowns like Great Barrington, Pittsfield, or North Adams, creating the perfect fall atmosphere. Each town is close enough to enjoy during a weekend trip.

Looking for the best view? Take a drive up the state’s tallest mountain, Mount Greylock – you won’t be disappointed by the views along the auto road from mid-September to around mid-to-late October. My advice, on the journey west from Boston, stop for drinks and lunch in Northampton, another historic locale.

You’ll need a car to reach most of the locations listed. By using Alaska Airlines Cars, powered by CarTrawler, you can find the best price on car rentals while boosting your Mileage Plan for future trips. Learn how to book your entire trip using Alaska miles.

New Hampshire

My favorite leaf peeping spot? The Kancamagus Highway hands down. The 34-mile road links North Conway and Lincoln, two classic mountain towns with great shops and restaurants. There are many designated pull-offs where you can safely stop to admire the colors.

If you’re planning a trip to the Granite State before late October, the Mount Washington Auto Road is an absolute must. It’s an 8-mile drive that leads you to pure beauty at the summit of Mount Washington, the highest peak in New England. The drive is about an hour roundtrip and takes you from an altitude of 1,527 feet to 6,145 feet – roughly 4,618 feet from the starting point.

If the Auto Road is closed for the season, Crawford Notch State Park is another incredible spot to experience fall in New Hampshire that will make you feel like you’re in a movie.

North Conway is about 2.5 hours north of Boston.

Rhode Island

It may be the smallest state in the country, but visiting Rhode Island’s coastline is a big deal. In the fall, especially, oceanfront towns like Newport become prime locations to see the season’s change.

My advice: Pack up the car and head down Ocean Drive to see the leaves, ocean and historic mansions from the late 19th century. Need some snacks for the road? Stop by Sweet Berry Farm in nearby Middletown; they have pumpkin patches and apple cider doughnuts galore, a New England staple in the fall.

Newport is only 1.5 hours south of Boston.

Vermont

Before Vermont turns into a winter wonderland for skiers, nearly the entire state changes color. While Burlington, a vibrant, small city located along the shoreline of Lake Champlain, is an obvious choice for leaf peeping, Stowe is a quaint mountain town nearby with no shortage of fall activities. If the leaves leave you wanting to satisfy your sweet tooth, the original Ben & Jerry’s ice cream factory is less than 15 minutes from Stowe.

Woodstock is another excellent spot to have an authentic New England fall experience. You’ll find shops selling every maple-flavored thing you can think of and farm-to-table restaurants.

Trees across the region start turning from a luscious green to a fiery mix of yellow, orange and red starting in mid-September through the first two to three weeks in October and vary by elevation, progressing from north to south.

Woodstock is about two hours northwest of Boston, while Burlington and Stowe are an additional hour north.

Don’t miss out on leaf peeping this year, book your flight today!

Video: How this community college is preparing students for careers in aviation (PBS)

October 24, 2019
Community
Alaska Airlines
1 min read

In Bend, Oregon, Central Oregon Community College is preparing students for careers in aviation, where they spoke with Assistant Chief & Aviation Program Coordinator Bryan McKune, who is also the Manager of Pilot Development at Alaska Airlines. According to Boeing, 800,000 new pilots will be needed worldwide over the next 20 years. To resolve this critical need, students like Beverly Taylor are cultivating their own career success. PBS Special correspondent Cat Wise reports.

Video:

Original story aired on PBS NewsHour on October 22, 2019.

Meet our “picture perfect” Customer Service Legend, Darwin Johnson

October 23, 2019
Stories
Alaska Airlines
4 min read

For several years, Darwin Johnson was known around Alaska Airlines as “the man on the First Class signs.” During that time, the smiling face of this affable Customer Service Agent, who has trained thousands of other agents over a 35-year career at the airline, was literally the picture of an Alaska CSA.

“For some reason, they wanted to take my photo,” Johnson recalls. “So then I was on signs for First Class across the system.”

The self-effacing Johnson, who has since modeled articles of clothing for Alaska’s new-uniform tests, says that he used to get a lot of good-natured teasing for being a poster boy.

“It was fine,” he says with a laugh. “But I didn’t mind when they took those cards down.”
The truth is that Johnson is widely appreciated by his peers and supervisors as an exemplary employee. He is beloved for his expertise as a CSA, his emphasis on safety procedures, and his calm and positive approach to training.

Designated Trainer Customer Service Agent Darwin Johnson

Growing up in Tacoma, south of Seattle, Johnson began his career at Boeing as a machinist. He eventually decided to work at an airline because he loved travel, and he found his calling in customer service, working at Alaska as a reservations sales agent for three years before becoming a CSA. About 25 years ago, he also became a trainer and has thrived in this role, as a natural teacher and mentor.

“Darwin is welcoming and always willing to help,” says Donna Olson, Manager of Seattle Station Training. “Engaging with empathy and compassion, he’s kind, funny, and makes everyone, from new hires to leadership, feel valued.”

The appreciation co-workers feel for Johnson was evident last year, when he underwent a kidney transplant and there was an outpouring of support as he recovered. Amazingly, Johnson had even chosen to work while undergoing dialysis. It was one more instance of this agent being the picture of dedication. —Ben Raker

Questions & answers

What do you like most about your job?
It’s always the people—customers and co-workers. If I can help them in any situation, I do. That’s what keeps me going.

How do you define good service?
Helping guests and co-workers and being able to fix their problems.

What is your best job advice?
Build relationships with people so they can be comfortable coming to you. And treat customers the same as you would your friends and family.

What do you like to do outside of work?
I like golf when I can fit it in. I also love listening to music: bebop and heavy jazz.

Where have you enjoyed traveling?
I like the Caribbean. Or Maui. Or Europe. Or South America. Also, my wife and I have a son in Arizona and a daughter in Houston. We try to get there when we can.

Kudos from Darwin’s co-workers

“Darwin brings his whole self to work and is always willing to stay and help out when needed by new hires or the station.” —Karen W., Manager, Policies and Procedures, Seattle

“He’s a wealth of information, and he was always willing to teach me or show me how to do something if I didn’t know. No matter what your question is, he will drop what he is doing to help you. You can always go to him for help. He has the patience of a saint.” —Jake G., Flight Attendant, Seattle

“Darwin is Mr. Alaska Airlines, Superman, teacher and mentor, all wrapped up in one great package. He is known all over the system. He has a contagious smile and laugh. All agents, new and old, love him.” —Alana C., CSA, Seattle

“I always felt that in Darwin there was the co-worker/friend you could count on to do the right thing in any situation. It has truly been a pleasure working with this amazing man!”
—Sheryl D., Supervisor, Employee Onboarding, Seattle

Alaska Airlines employees such as Darwin Johnson are the reason for our excellence. Join us in creating an airline people love. Visit careers.alaskaair.com.