Praised by colleagues for having developed “one of the most successful airline-training programs in the world,” Captain Robert Hunt is known for being approachable, calm, patient and empathetic about the challenges of becoming an airline pilot. He also respects different learning styles. For instance, when a new pilot candidate was struggling because of a learning disability, Hunt contacted experts in the academic field for input, and then created a program tailored to the fledgling aviator’s needs. The pilot went on to have a successful 20-year career at Horizon Air before retiring.
When the airline introduced iPad flight manuals eight years ago, Hunt spearheaded creation of numerous videos that play on the device and show pilots doing things right in various scenarios. And as he develops curricula for new-hire to longtime pilots, as well as for simulator instructors and check pilots, he uses extensive data collection, including from actual flights, to provide the best training.
“My job is training and checking,” says Hunt, who is based in Portland, Oregon, and whose current work as chief flight instructor on Horizon’s fleet of Embraer 175 jets includes conducting simulator training and evaluating pilot performance. “It is awesome to develop successful pilots, compliant with standards, who fly well and get our guests from A to B safely every day,” he says.
“Our pilots are talented and well-trained. They take their initial and continuing training very seriously.”— Capt. Hunt
Hunt, who is renowned for being an exceptionally skilled pilot himself, is following in the airline-industry footsteps of his commercial pilot father and aircraft mechanic grandfather. Hunt joined Horizon in 1990, attracted by Alaska Air Group’s safety culture and reputation for service. His prior experience included piloting floatplanes and ski planes in the Arctic for a Canadian company. “It was challenging to land those planes smoothly—I got lots of practice.”
Questions & Answers
What are favorite parts of your job? Working with outstanding colleagues, including everyone in Flight Operations. Also, I have enjoyed opportunities to do cool projects, such as test-flying the “fog buster” Heads-Up Guidance System for the Q400 and CRJ-700 for Horizon, being one of the first commercial pilots in the world to autoland the Embraer 175, and being part of the cadre that helped bring the E175 onboard at Horizon starting in 2016. I love flying the E175. It’s a phenomenal aircraft—well designed and thought out. The cockpit is very advanced. Another aspect of my Horizon job that I like is not having to commute to other parts of the country for work. I get to stay in the West.
What’s on your travel wish list? I’ve been to every continent but Antarctica, so maybe my wife and daughter and I will get there some day. My wife would also like to visit the Grand Canyon—it does look cool whenever I fly over it.
What do you take with you on a trip? Music. I play the guitar, and I used to bring it with me when I traveled, but that got to be too cumbersome, so now I just make sure to have lots of music on my phone.
What are philosophies you live by? Stick things out. Strive to stay happy and positive. Avoid drama, even under stress. Have a good sense of humor.
What advice do you have for employees about how to succeed at Horizon Air and Alaska Air Group? Always be learning, whether you do it on your own or tap into the many resources at the company. Talk to other people and learn from their experiences. It makes you so much better at whatever you are doing.
Praise for Rob
“Rob is a natural-born leader. He’s calm, cool and collected. He knows his stuff, and he has the right stuff. If he tells you he’s going to do something, you can take that to the bank. And he does everything with a smile. Rob and I worked together for years in the Standards and Training Department, and we also tested aircraft together. I’ve seen firsthand how talented and impressive he is with an airplane. In his current role as chief instructor for the E175, he is again demonstrating his calm, steady hand and experience, and achieving outstanding results.” —Perry S., Q400 Captain, Check Airman and Lead Flight Operations Duty Officer, Portland
Horizon Air employees such as Robert Hunt are the reason for our excellence. Join us in creating an airline people love. Visit horizonair.jobs.
Hawaiian Airlines Launches Design Collaboration with Kealopiko, Reveals New In-flight Amenities
HONOLULU – Hawaiian Airlines has teamed up with Moloka‘i-based brand Kealopiko to launch a new line of in-flight amenities carrying a message of sustainability. Starting Nov. 26, guests traveling between Hawai‘i and the carrier’s international and select U.S. mainland destinations will relax with amenities and soft goods adorned with coral and fern patterns that pay homage to Hawai‘i’s delicate natural resources.
The exclusive collection reflects the two companies’ shared commitment to perpetuate Hawaiian culture, care for the environment and steward island visitors. Named ‘Ēkaha – the Hawaiian name of black coral representing a thriving coral reef, as well as the bird’s nest fern, an indicator of a healthy rainforest – the line alludes to the deep, symbiotic relationship between the land and sea.
“This collaboration gave us and Hawaiian Airlines an opportunity to design a beautiful collection that also shares a significant moʻolelo (story),” said Jamie Makasobe, co-owner of Kealopiko.
Kealopiko was founded by three women passionate about sharing the rich culture of Hawai‘i, protecting the environment and operating as an eco-conscious brand. The company’s production is done in a small shop on Moloka‘i, where organic materials are sustainably dyed, cut and sewn by hand before being sold online or in its downtown Honolulu store. Each of their designs honors indigenous wildlife, language, practices, aliʻi (royalty), kūpuna (elders and ancestors), and moʻolelo (stories and history).
“Embarking on this redesign, we knew we wanted a partner who could help us tell the stories of our island home,” said Avi Mannis, senior vice president of marketing at Hawaiian Airlines. “Kealopiko is a natural fit. Their sustainable production and bold, contemporary design align with our values and complement the flight experience we want to offer our guests.”
International Business Class and JFK/BOS First Class guests will be given a Hawaiian Airlines-branded canvas clutch, available in two different colorways, with the coral print and a coconut shell button. International guests seated in Extra Comfort will receive a natural felt pouch with a wood tag engraved with the ‘Ēkaha story.
Both kits include the following amenities:
Bamboo comb
Comfortable socks with Hawaiian Airlines “slipper” design (international Business Class and JFK/BOS First Class only)
Dental kit including a bamboo toothbrush with charcoal bristles and toothpaste
Earbuds (international Extra Comfort only)
Earplugs
Hand and body balm, lip balm and hydrating mist from the airline’s private skincare line Lōli‘i
Guests seated in the Main Cabin on international flights, First Class on North America red-eye flights, and First Class on Papeete and Pago Pago will receive a coral print kraft paper pouch with earplugs, earbuds and a sleep mask in one of three collectible, Hawai‘i-inspired designs.
All amenity kits feature eco-friendly paper packaging, furthering Hawaiian’s effort to reduce single-use plastics in its fleet and throughout its operations.
“Our partnership with Kealopiko advances our company’s progress to reduce waste, bring sustainability into our cabin, and encourage our guests to join us in taking care of our environment,” added Mannis.
In addition to designing Hawaiian’s in-flight products, Kealopiko is releasing a limited ‘Ēkaha Collection clothing line. The apparel will be available for purchase beginning on Black Friday (Nov. 29) in-store or online at www.kealopiko.com. Kealopiko will donate a percentage of the sales – with Hawaiian Airlines matching up to $10,000 – to Kuaʻāina Ulu ʻAuamo, a local nonprofit that works to advance community-based natural resource management in Hawai‘i.
“The special part of this partnership is being able to honor the elements of Hawai‘i [through the design] and also contribute to the continued work that is occurring within our communities for the well-being of our island home,” said Makasobe.
To learn more about Hawaiian Airlines’ Kealopiko collaboration, click here.
Images of the new soft goods and amenity kits designed by Kealopiko are available for download here.
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 91st year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
Broken Earth Winery: Sustaining the land, the wine it yields – and a business for the next generation
We are telling the stories behind some of the foods and drinks guests can enjoy inflight, highlighting companies whose sustainable business practices help Alaska “Fly Greener.” These businesses also offer unique experiences in West Coast destinations we love to visit. Today, we are featuring Broken Earth Winery in Paso Robles, California. Broken Earth’s 2018 chardonnay is currently offered in first class on Alaska flights, and the 2013 “CdR” red blend will be offered in the main cabin starting in March 2020.
Chris Cameron has been making wine for more than four decades, and has led the winemaking program at Broken Earth Winery since 2010.
Chris Cameron picks a few merlot grapes as he walks through the oldest vines of Broken Earth Winery’s vineyards in the chill of first light, tasting for the perfect balance of sugar and acid that shows his fruit is ready for harvest in the hills east of Paso Robles. Cameron, winemaker for Broken Earth since 2010, samples again when the morning’s harvest arrives at the winery facility 26 miles away. 2 tons of grapes cascade from the truck into the crusher/de-stemmer, which pipes the merlot juice and skins into two-story-tall stainless steel tanks to ferment. Cameron will taste at every step of his grapes’ journey, using a glass tube “wine thief” to draw a sample of an elegant young cabernet franc – his favorite from last year’s barrels.
He keeps each lot’s fruit separate until he determines its destiny, bound either for bottles of single-varietal wines or blends such as the red “CdR” (for the Cotes du Rhone style it emulates).
“The same grapes from clones 20 feet apart will look and taste different,” Cameron says. “By keeping each parcel separate, we give the grapes the opportunity to present themselves as the best they can be.”
Across the 443 acres planted in 2019 with 21 grape varietals – and throughout the winemaking process – the Broken Earth team also has cultivated sustainable practices, nurturing the soil to minimize water use and installing solar panels in the winery facility. Both the vineyards and the winemaking are certified sustainable by the California Sustainable Winegrowing Alliance. “We look at the footprint we leave, and we’re reducing that as much as we can,” Cameron says.
This care for both the earth and the wine it yields makes Broken Earth Winery an appealing addition to Alaska Airlines’ inflight offerings, says David Rodriguez, product manager for food and beverages. “They are firmly rooted in the land they cultivate,” Rodriguez says. “They understand that their wine is part of a much larger ecosystem that they influence and that influences them.”
Alaska will pour the 2018 Broken Earth Winery chardonnay in first class into December, and the 2013 Broken Earth Winery CdR red blend will be offered in the main cabin starting next March. “Their product speaks to the sensibilities of those of us who call the West Coast home, both in the quality of the wine and the commitment to sustainability,” Rodriguez says.
Alaska now offers direct flights from Seattle and is adding flights from San Diego and Portland, Oregon, in January. And this year Broken Earth Winery opened a new 23,000-square-foot tasting room – designed with reclaimed steel and wine barrels – where the team hosts events educating visitors about the wide range of wines they offer.
“When Paso first came on the scene, because it was so hot, you typically had these big bold wine profiles,” Tooley says. “Now you’re getting more reserved balanced wines in the old world style. A lot of credit goes to Chris, who’s picked up varietals throughout the world, and they’re doing really well in the Paso Robles terroir.”
General Manager Justin Tooley grew up in nearby San Luis Obispo and has watched the area mature into an exciting wine destination.
“Paso Robles is this gem that’s only starting to emerge even though we’ve been doing this for 45 years,” Tooley says.
Cameron’s own winemaking experience and eco-friendly sensibilities stretch back more than four decades to his days fresh out of university in Australia’s Hunter Valley, one of the oldest wine regions in the country. “I grew up caring for the environment,” he says. “Australians by nature are kind of closet basket-weavers and tree-huggers.”
This fall, as the 2019 harvest wound down, Cameron took time to walk through Broken Earth’s vineyards and talk about the Paso Robles region and his strategies to make the winery a thoroughly sustainable operation.
How did Broken Earth Winery get its start?
Chris Cameron: “The vineyard was originally planted in 1973. One of the partners, Herman Schwartz, was a local guy who had co-opted the likes of Hollywood actors Wayne Rogers, Peter Falk and James Caan into establishing a vineyard. It was created to grow grapes and send them into the marketplace, and it was a serious investment. It was the largest single merlot vineyard in the United States when it was planted, and was farmed by the original partner up until 2006. In 2010, the new owner [Gerald Forsythe] decided to enter the winemaking industry and that’s when I was approached to head up the wine-production side.”
What’s the story behind the name?
Cameron: “The property was Rancho Tierra Rejada, which translates as working the earth or cultivating the earth. Broken Earth represents us because at our roots, we’re farmers.”
Both the vineyard and the winery facility are certified sustainable. What are some of the ways you’ve worked to make the vineyards sustainable?
Cameron: “The property was originally focused on quantity over quality. My focus has been to build the health of the soil up so the consistency of quality from the vines is more efficient and the quality is much higher. If the soil is healthy, if the roots are healthy, the vines will grow. The future of the vineyard is spectacular. We put as much back into the soil as we can.
The day’s merlot harvest wraps up at first light.
“We have an elevated reservoir and a ring main between our four reservoirs, which gives us the ability to share water, encouraging wildlife, trying to build a natural ecosystem that will control itself. We try to make a friendly environment for hawks and owls because they’re natural predators and will control pests and vermin. It’s a balance. On a commercial agricultural property, getting a balance isn’t easy. It was a bit of a gamble initially, but once it’s established, you actually save money. And part of sustainability needs to be sustaining the business. This is a legacy for the owner’s family. What I want to hand over is something that is as completely sustainable as we can get.”
The vineyards share water between four reservoirs.
In addition to solar power, what are some of the sustainable practices you’ve brought into the wine production process?
“We’re going to lower weight glass and bottles. We’re using synthetic corks which are made from plant material and are 100% recyclable. They are the first wine stopper that has a zero carbon footprint.”
Broken Earth does its harvesting at night. Why?
“We monitor the outside temperatures and around 11 p.m. as the temperature drops pretty solid, we’ll start the harvest then. Grapes are a fruit and like any fruit, they enjoy being in the dark and being cool. And they stay fresher longer.”
What is one of the most surprising parts of the winemaking process?
“There is an awful lot of cleaning. It’s like being permanently stuck in a kitchen and your partner uses every pot and dish in the building every day. And you have to wash and clean them all and put them all away. It’s 85% of winemaking, I think.”
What’s unique about Paso Robles and its wines?
“The climate is quite warm during the day but typically quite cool at night, and the relative humidity is fairly low. So that keeps disease pressures low. The upside of that is that everything will get ripe – but that’s also the downside because everything can get very ripe. You’ve got to be careful that you don’t end up with wines that are too big, too alcoholic and too soft. They tend to lose their varietal characters if they get too ripe. I like wines to stay brighter and more true to form so they’ve got the correct varietal definition. Paso allows you to grow a whole bunch of different varietals. It’s a bit too warm for the likes of sauvignon blanc, riesling and pinot noir, but it does a lot of things well, including both Bordeaux and Rhone-based varieties that don’t really occur many places. Apart from a handful of grapes you can kind of grow anything.”
“Paso Robles is a bit like stepping back in time now. It’s just coming out of the Wild Wild West and everyone’s really friendly. It’s young in relation to being a wine-producing area, and it’s still learning what it does best. For people who come to the area, they become part of the journey for Paso Robles, too and that is unique.”
In case you missed it, Hawaiian Airlines blew out 90 birthday candles in Honolulu last Monday, Nov. 11! Well, we didn’t really—but the action-packed day goes down in history as one of our most iconic anniversaries filled with surprises, gifts, and lots of ‘ohana (family).
Join us in reminiscing these fine moments by checking out our compilation videos below:
Anniversary Flight HA1111
Celebrations kicked off with HA1111, the ultimate flyback flight that packed a big surprise for 120 lucky guests. Travelers relived history on a flight from Honolulu (HNL) to Hilo (ITO), with a brief stop in Kahului, Maui (OGG)—a similar itinerary our very first passengers embarked on during our inaugural flights in 1929.
[EDITOR’S NOTE: The original flight took off from Honolulu’s John Rodgers Airport, near where Castle and Cooke Aviation is now located, and stopped at Maalaea Airport on Maui before proceeding to Hilo Airport on Hawai‘i Island.]
Our guests were treated to a memorable flight experience—from being served by flight attendants in original uniforms from the 1960s, 1970s and 1980s, to receiving a copy of the Nov. 11, 1929 Honolulu Star-Bulletin newspaper whose headline announced the start of passenger air service between the islands. The cherry on the cake: each guest walked off the Boeing 717 with a birthday card, a gift of 90,000 HawaiianMiles, and our OGG airport ‘ohana waiting at the gate to greet them with lei and entertainment.
Charitable Plane Pull
Ready…get set…pull! The Great Hawaiian Plane Pull kicked off on the tarmac of Honolulu’s Castle & Cooke Aviation—below the flight path of our inaugural service in 1929. A mix of approx. 70 Hawaiian Airlines and community teams, each with 12 participants, gathered to pull a Boeing 717 12 feet in the shortest amount of time. At the end of the day, only one team left with bragging rights.
Hawaiian’s own Team Wide Body, representing our OGG Contract Services ‘ohana, had the fastest time with an impressive six-second pull, less than a second faster than the runner up. Our President and CEO Peter Ingram, whose officer team posted a respectable nine-second pull time, presented Wide Body with the grand prize of 1,080,000 HawaiianMiles, or 90,000 HawaiianMiles to each participant. The event raised $33,000 – the sum of all community team entry fees – to Hawaiian’s longtime nonprofit partner Sustainable Coastlines Hawaii in support of its work to mālama (care for) our beaches and coasts.
“The foresight of our founder Stanley Kennedy to introduce Hawai‘i to commercial aviation forever changed the way we travel across our archipelago for leisure and business,” Ingram said in a news release that announced the celebration. “Today we honor Stan’s legacy and join with our employees to say ‘mahalo nui loa’ to our community and our guests in a fun and creative way.”
Check out some of our favorite photo moments from our Nov. 11 anniversary events:
Memory maker: Flight Attendant Olga Robinson named Legend of Customer Service
The smiling couple on the Alaska Airlines flight from Chicago to Anchorage had plans to be married in a simple ceremony while visiting Alaska for the first time—with just the two of them and a judge at a municipal courthouse.
That was before they met Olga Robinson.
Robinson, an Anchorage-based flight attendant and 20-year Alaska employee, recalls learning the couple’s story while serving drinks.
“I said, ‘I think we should just do the wedding now,’ ” Robinson remembers.
When a passenger nearby spoke up to say she was a minister, the couple considered and ultimately agreed. Robinson and her colleagues sprang into action, fashioning a bouquet from paper napkins and creating a cake from baked goods they had available. Another flight attendant’s mother-in-law, a professional singer, was aboard and sang at the ceremony. The minister officiated, and the captain confirmed the marriage over the PA system to the cheers of a planeload of impromptu wedding guests.
Robinson has built a career around creating positive memories for flyers—though weddings are rare. “I try to connect,” she says. “Even just by looking people in the eyes when I say hello.”
Growing up in New York, Robinson joined the U.S. Army in 1979 and was attached to an aviation unit stationed in Germany, and then Texas. She met her husband on active duty, and they later moved to Anchorage, where they would raise three children. Robinson found a job at another airline before joining Alaska.
For nearly 50 years, Robinson has also done volunteer work, including for her church, for an Alaska high school making prom corsages, and at a neonatal intensive care unit comforting babies. And she returned to college recently, earning a degree in human resources.
Throughout her varied activities, Robinson aims to “do the right thing,” and she treasures the knowledge she gains: “When you give a bit of yourself, you learn things, too.”
Questions & Answers
What do you like most about your job?
I can’t get enough of waking up in the morning to hang out with co-workers who are like brothers and sisters to me. And I like seeing familiar customer faces as well as faces that might become familiar. It brings me joy to be part of an experience on a particular plane, for a particular time.
What advice do you have for new hires?
Be a good listener and storyteller. People like sharing stories you can learn from. Sometimes, they want to hear yours, too.
What are your favorite places to travel?
Sitka, Alaska, and Chicago, Illinois. If I had a short vacation, I’d go to Sitka. It’s one of the most romantic, beautiful places I know. I’d get myself a good cup of coffee and enjoy the small-city scene. After that, I’d go to Chicago to catch a show you can only see in a big city. I like both extremes.
What are must-haves for a travel bag?
Walking shoes, clothes that don’t wrinkle and, if you’re like me, you don’t want to be caught without your favorite shampoo.
Kudos from Olga’s Co-Workers
“Olga goes above and beyond in all aspects of work and life. She’s gentle and caring with passengers. It’s not surprising that, by the middle of a flight, she may know someone’s retirement plan, current life happenings, and be invited to their dinner party.” —Brandie B., Flight Attendant, Los Angeles
“When I think of ‘thinking outside the box,’ I think of Olga. She uses her resources like no other person I know.” —Serenity O., Inflight Supervisor, Anchorage
“You instantly want to tell her your life story, maybe cry on her shoulder, or just [be around] her. … The way she makes people feel cared for is just incredible.” —Trudy B., Inflight Supervisor, Anchorage
“Olga is an amazing woman and someone I look up to every day. I’m very thankful that I get to work with her, and I’m very fortunate that I’ve worked with her for so many years.” —Tracey L., Inflight Base Manager, Anchorage
Alaska Airlines employees such as Olga Robinson are the reason for our excellence. Join us in creating an airline people love. Visit alaskaair.jobs.
Balancing work and duty: Stories from those at Alaska who serve in the military reserves
Lt. Col. Jennifer Kelsey has piloted an Air Force C-130 transport to the tiny Azores islands in the middle of the Atlantic, dropped fire retardant from an air tanker flying low over mountain wildfires and landed a C-17 behemoth in the subzero blackout of midwinter Antarctica.
She also has the calm captain’s voice you might hear from the 737 flight deck on your next Alaska Airlines flight out of Seattle.
Kelsey is among the many Alaska and Horizon employees who spend days off, and sometimes weeks or months at a stretch, serving in the reserves and National Guard. These pilots, aircraft technicians and flight attendants – members of every workgroup – balance full-time airline schedules with family and military duty. “The job juggle is real,” Kelsey says.
Jennifer Kelsey, Captain, Alaska Airlines
The dual commitment to country and company brings a depth of leadership experience to the airline, says Sonia Alvarado, Alaska’s director of labor relations and leader of the employee group that supports service members, veterans and spouses. “Veterans and reservists are team-first, mission-first,” Alvarado says. “They come from a world where a huge number of decisions are life-and-death. That can be grounding.”
Kim Ford, First Officer, Alaska Airlines
The military instills the resilience required for both jobs, says First Officer Kim Ford, who continued serving in the Air Force Reserve for 15 years while flying for Alaska, before retiring from the military in 2016. “We know how to take care of our people,” she says. “We know how to build a team of diverse backgrounds – not just race, but age and geography.”
Ford returned to active duty during the Iraq War, when she flew personnel and cargo to Europe and combat zones from 2003 to 2005. “We had the support of Alaska all the way,” says Ford, who ended her military career as a lieutenant colonel with 25 years of combined active and reserve duty. “It’s one of my proudest accomplishments.”
Pride in service runs deep at Alaska.
These are a few of the stories from those who serve.
—
JENNIFER KELSEY
Captain, Alaska Airlines | Lieutenant Colonel, Air Force Reserve, Joint Base Lewis-McChord
Kelsey grew up going to summer fly-ins in Oshkosh, Wisconsin, with her uncle, who encouraged her love for aviation. She saved up for flying lessons and did her first solo at 16 in a Cessna 150. Now, with 14 years of flying for Alaska Airlines and 23 years of serving in the Air National Guard and Air Force Reserve, Kelsey has flown aircraft that could swallow that two-seat Cessna whole. This fall, she’s taking a month away from her Alaska job to coordinate Air Force operations in New Zealand in support of National Science Foundation missions in Antarctica.
What’s it like to fly in Operation Deep Freeze?
“Flying into Antarctica is amazing, challenging and unique. McMurdo Station is one of the most remote locations on the planet. We land on a runway that’s 10,000 feet long and is made by compacting snow. During winter flights, there are no runway lights or markings, just reflectors along the edges of the runway. We use night vision goggles to land during a time of year where the temps are as cold as minus 60 F, and the sun doesn’t rise for nearly four months.”
How hard is it to go back and forth between civilian and military jobs?
“The hardest part is juggling your time. I think people would be surprised at how hard we work. A typical pilot flying the C-17 will work five days a month as a minimum, in addition to their full-time job at Alaska. Sometimes we fly in for Alaska in the morning and go straight to the base.”
What makes it all worthwhile?
“Everyone has their own reasons for joining the military, but most will say it all started with the desire to serve their country. The unique experiences you have, the places you fly, and the people that you fly with make it worth the journey and sacrifice. Flying for the military is like nothing else you’ll ever do. It’s completely different from airline flying, which you want to be routine. Military flying is full of challenges from air refueling to low-level flying, and some of our crews also do airdrop. For 14 years, I have worked two jobs, I’ve flown two different military aircraft, I’ve flown to every continent, and I’ve done it all with some great friends. For those reasons and for the honor of serving my country, it’s worth the juggle.”
JACOB SUPPA
Aircraft Technician, Alaska Airlines | Technical Sergeant, Air Force Reserve, Joint Base Lewis-McChord
Suppa was a 19-year-old from Phoenix who wanted to learn how to work on planes, so he joined the Air Force. After basic training, he was assigned to be a crew chief. Suppa served four years of active duty starting in 2009, including a deployment overseas supporting U.S. troops coming out of Iraq. For the past five years, he’s repaired 737s on the overnight shift at the Seattle hangar—while continuing to serve in the Air Force Reserve. This fall, he moved into a new reserve role inspecting other crews’ work with the 446th Airlift Wing at JBLM. He and his wife, Katrina, are expecting their first child in 2020.
What are the challenges of working on both civilian and military aircraft?
Jacob Suppa, Aircraft Technician, Alaska Airlines
“Hands down, the hardest part is being proficient on the C-17. I work on airplanes on the civilian side, so I have a leg up on a lot of guys. Now, in my new job, I have a lot of experience that I can share with the younger guys. I can help them understand exactly what they’re doing and why they’re doing it.”
What do you enjoy about your work at Alaska?
“We work on the planes all night, and then you get that instant satisfaction: The plane was broken when it came in, and you’re able to fix it. In the morning, we take our planes from the hangar to the gate. Twenty minutes later, passengers are getting on, and they’re off to Hawaii or wherever.”
How do you juggle the commitments to Alaska, the Air Force and your family?
“You have to keep them all balanced. Alaska is helpful and pretty much allows me to take my military time, no matter what. And my wife takes a lot of the burden, too. With the two of them, I have a pretty good support system. I would love to serve a total of 20 years. And as much as I love serving my country, I’m also looking forward to having a family and serving them.”
What makes your ongoing commitment to the Air Force worth it?
“In my early 20s, the military was my life, 100 percent. That’s just instilled in me. Most veterans carry the military with them forever. So, this is my way of still carrying it. I don’t even think twice about it. I just do it.”
JON MA
First Officer, Alaska Airlines | Lieutenant Colonel, Hawaii Air National Guard, Joint Base Pearl Harbor-Hickam
Growing up in a military family in Honolulu, Ma fell in love with travel while still a child. After graduating from the Air Force Academy in 2001, he flew C-17 missions for 12 years, including operations in Iraq and Afghanistan. When he transitioned out of active duty, he transferred to the Hawaii Air National Guard, where he could continue serving for the military part-time in his hometown—and pursue a commercial airline career at the same time. He’s been flying for Alaska since 2014 and commutes from Seattle to his Honolulu home, where he serves as the Director of Operations for the Hawaii Air National Guard’s C-17 squadron.
Did you always want to be a pilot?
Jon Ma, First Officer, Alaska Airlines
“When you grow up in Hawaii, you get a taste of living this great island life, and you get exposed to aviation so early. Going to visit relatives on the mainland, going to Disneyland or wherever, you get the travel bug. I’ve always enjoyed seeing new things. In becoming a pilot, the door just opened for me. And I still enjoy flying the C-17. It’s an exciting platform. You have to pinch yourself that you get paid to fly planes around the world.”
What kind of missions do you fly for the Hawaii Air National Guard?
“We have a state mission responsibility, for example, in hurricane response. We also fly missions to India, Korea, Australia, Japan, Philippines and DPAA (Defense POW/MIA Accounting Agency) recovery missions in Vietnam and Laos, just to name a few—all operations inherent to our strategic location in the Pacific Theater.”
How do you juggle a full-time job in Seattle with your military responsibilities in Hawaii?
“I bunch my Alaska flying time in a more compact schedule, just like other commuters commuting long distances. I work to be as efficient as possible to get my flying done for the company and my drills done for the Guard. It’s no different from a lot of reservists and Guardsmen you see throughout the company. They all have this commitment.”
How long do you see yourself doing both jobs?
“I’m coming up on 20 years, but I always tell everyone I’m having a great time. I’ll probably do both as long as the work-life balance allows. It’s all about carving out time.”
Photo courtesy Daniel Chun
CLAIRE MICHAELS
Flight Attendant, Horizon Air | Specialist, Army Reserve, 204th Army Band, Vancouver, Washington
Michaels grew up with music. Her dad played trombone for 20 years in the Army National Guard Band, and Michaels picked up the flute when she was 10. After high school, she followed in her dad’s boot steps and enlisted in the Army Reserve to join the 204th Army Band. Michaels has 11 years of service in the reserves, six years of experience as a Horizon flight attendant, and now eight months as a new mom to a little boy named Maverick. She typically flies out of Paine Field in Everett, Washington.
What was it like joining the Army Reserve to play in the band?
Claire Michaels, Flight Attendant, Horizon Air
“I went through the same basic training any soldier goes through, where the drill sergeants break you down and build you back up in the Army’s image. We all start off with that same experience before we specialize.”
Where does your unit typically play?
“We’ll perform in concert halls or high school gymnasiums, inside and outside. Rain, thunder, snow—it doesn’t matter. I’ve played for an audience of 12, and I’ve played for thousands.”
When you’re working a flight and you see other service members, do you let them know you’re in the reserves?
“I’ll see the older guys with Vietnam or Korea veteran hats, and I’ll thank them for their service. I’ll see the younger guys with their military-style backpack, and they’ve got the haircut and the ‘Yes, ma’am, no ma’am’ that is so adorable. I just ask, ‘Are you changing stations? Are you on leave?’ They’re often shocked that I can recognize them.”
When Maverick was born, did you think about giving up either the Army or Horizon?
“Honestly, I just knew I was going to keep doing it all. I was always looking forward to going back to work. And the Army is such an exciting commitment.”
Has the Army given you skills that are helpful in flying?
“It’s made me more resilient when things get difficult. And since I’m a musician, I take that stage presence to work with me. Every flight is a new show.”
Was your dad supportive when you joined the Army band?
“He’s over the moon. Since I joined, I know him a little better. I would love to do 20 years and retire like my dad.”
BRIAN AUCHMAN
Aircraft Technician, Alaska Airlines | Petty Officer, 2nd Class, Navy Reserve, Whidbey Island Naval Air Station
Auchman grew up as a self-described “military brat,” with grandparents and parents who served in the Navy and Air Force, so it felt right to join the Navy Reserve at 21. With more than eight years of service—four of them also working as an aircraft technician at Alaska’s Seattle hangar—Auchman thrives on a mix of work. This fall, he began a yearlong active deployment at Naval Air Station Whidbey Island.
What inspired you to volunteer?
“I knew that in the Navy I was likely to see more places. I’ve been to Japan, Bahrain, Italy, Greece, Spain. I got to go to Iwo Jima. It’s the chance to see and do things most people haven’t done.”
You work on 737s for Alaska and C-40s for the Navy. Is it a challenge to work on both?
“My civilian job helps me a lot in my military life. I have better knowledge of how the aircraft work. In the Navy, people often rotate, so they take advantage of my experience.”
Why volunteer for a yearlong deployment?
“I’ve always wanted to do active duty. I’ll get a chance to learn more of the leadership stuff.”
How long do you plan to serve?
“My ultimate goal is to stay in 20-plus years. There’s the honor of doing it, and there’s also the retirement that comes from staying in.”
RYAN SATHER
Managing Director, Horizon Air | Lieutenant Colonel, Marine Corps Reserve, Camp Pendleton
Ryan Sather, Managing Director, Horizon Air
Sather joined the Marine Corps Reserve after high school, knowing he needed structure in his life. While attending Washington State University, he was recruited for officer training and jumped at the chance to go to flight school. His 11 years of active duty included flying CH-46 helicopters during the Iraq War and evacuating casualties in Gen. James Mattis’ unit. Six years ago, Sather moved back to the Northwest from San Diego to be closer to family and took a job with Alaska Air Group. Now a managing director for Horizon’s System Operations Control, he coordinates logistics in the center that handles flight plans, cancellations and delays. Sather stopped flying helicopters for the Marines a few years ago but returns to Camp Pendleton regularly to support aviation operations on West Coast bases. He’ll retire from the Marine Corps in April with more than 25 years of service.
How did the Marines prepare you for work in System Operations Control?
“It’s probably the most transferable job at Alaska. In the military, with flying, it’s all about logistics. It’s making sure that you’ve got a plan in place, you’ve got the right people in place, that the aircraft are airworthy—making sure that everybody is on the same sheet of music. SOC is basically the same thing. During irregular operations, I love seeing the team come together and figure out how to keep the operation going.”
What are the challenges in balancing civilian and military commitments?
“It’s a strain. But all my bosses have been supportive. It’s a testament to Alaska’s commitment to service and veterans that I’ve never once been asked, ‘Why are you going?’ Now, it’s me thinking, ‘Do I want to miss this soccer game or recital?’”
What do veterans bring back into the Alaska and Horizon workforces?
“I think you get the ability to pull yourself back and look at the bigger picture of things. It’s something the military trains very heavily on—that ability to detach and see the entire operation, not just see one little snippet of it.”
What will you miss when you retire from the Marines?
“For me, the countdown is on. You get a bit melancholy when you see the young Marines who are just starting off their career and you think back to yourself as a 19-year-old. I thought I was going to do it for four years and then never do anything in the Marine Corps again. The thing that you think about the most is not the easy days. It’s always the hard days and being part of that camaraderie and that team and working through those rough times. The deployments going overseas, being in combat – those are the things that I’ll miss the most. And that’s unique to the military. It’s not something that is easily replicated in the civilian world.”
Ryan Sather and fellow HMM-268 squadron members pose for a photograph in front of the CH-46E “Phrog” helicopter in Al Taqaddum, Iraq in 2006. Photo courtesy of Ryan Sather
This story also appears in the November issue of Alaska Beyond Magazine.
Flyback Friday: Reliving Our November 11th Inauguration
Hawaiian Airlines enters uncharted airspace for a Hawai‘i-born carrier this month as it celebrates 90 years of service connecting the Islands.
On Nov. 11, 1929, Inter-Island Airways Ltd., the former alias of Hawaiian Airlines, carried its first ticketed guests aboard two amphibious Sikorsky-S38 aircraft flying from Honolulu’s John Rodgers Airport to Hilo Airport, with a stop at Ma‘alaea Airport on Maui. The flight inaugurated the Territory of Hawai‘i’s first air transport service, taking three hours and 15 minutes to complete (as opposed to 14 hours via steamship and two weeks via traditional voyaging canoe).
A copy of the original schedule for Inter-Island Airways after its inauguration.
The opening day was a momentous occasion for the Hawaiian Islands and was kicked off with two smashed champagne bottles, hundreds of kama‘āina (locals) and visitors gathered in a hangar and an airshow of nearly five different military airplane types.
A passenger posing in front of a S-38 parked outside of the Inter-Island Airways hangar.
Join us as we relive the decorated moments leading up to our beginnings, and the two flights that started it all for Hawaiian Airlines.
Preparing for Our First Flights
Inter-Island Airways launched neighbor island operations with the two S-38s. However, our founder Stanley Kennedy had previously tested the idea of commercial air travel by offering sightseeing tours around O‘ahu using the iconic Bellanca Pacemaker CH-300.
A photo of the Bellanca taken in 1929 at John Rodgers Airport in Honolulu.
The Bellanca, which first took to the skies on Oct. 6, 1929, had carried 76 passengers and logged nearly 50 flight hours in one month before Inter-Island Airways began service between the islands.
The Bellanca pictured today.
[EDITOR’S NOTE: Several years later, the Bellanca was eventually sold to Star Airlines, the company now known as Alaska Airlines. Hawaiian Airlines re-acquired the aircraft in 2009 and embarked on several ambitious projects to restore the antique plane. Bellanca still runs today and is primarily used to give our employees a chance to relive history and get their sightseeing tour around O‘ahu.]
Air Day
On the morning of Nov. 11, informally deemed “Air Day,” Kennedy and Territory of Hawai‘i Gov. Lawrence Judd gave a speech before hundreds of spectators packed into a hangar at the John Rodgers Airport. In the background, crews hustled to ready the Bellanca for its big moment: flying alongside an impressive convoy of military aircraft that were gathering for a celebration in the sky above.
An archived issue of the Honolulu Star-Bulletin from Nov. 11, 1929 recognizes Air Day and the military gathering that took place that day.
The military fleet flew in formations for preparation of the S-38s’ departure. The first to pass over the airport were six Army amphibian planes traveling eastbound, followed by six da Havilland fighters and three massive Keystone Bombers. Above that formation were six more small pursuit planes, which would be joined by an even larger fleet of 27 large Navy amphibian planes.
The Navy planes circled over Honolulu Harbor with clock-like precision, while the Army fleet turned back westbound at Diamond Head, changing its arrangement from column to an in-line formation.
Sending Off Our First Commercial Fleet
Once the speeches were completed, our S-38s–named Hawai‘i and Maui–received a public christening in front of those gathered to witness the inaugural flights. After Judd recognized the momentous achievement in air travel, his daughter Betty famously broke a bottle of champagne on the nose of Sikorsky Hawai‘i. Sikorsky Maui received a similar farewell before the two aircraft took to the skies to join the aerial gathering.
Gov. Judd's daughter Betty breaking a bottle of champagne on the nose of Sikorsky Hawai‘i.
According to an archived issue of the Honolulu Star-Bulletin, 16 passengers boarded the two S-38s.
The S-38 sat 8 passengers in its main cabin, which was lined with wicker chairs and had a view of the pilot's cockpit.
Together, the planes were escorted to Diamond Head by the Bellanca and 48 Army and Navy planes. All but six of the Army Amphibians returned to their stations, while the others proceeded to Hilo to continue the Air Day celebrations upon landing in Hilo.
An aerial shot, taken from a military aircraft, of our fleet of S-38s embarking on their first commercial flights.
This Veterans Day, our ‘ohana will be celebrating our latest milestone with a series of fun and exciting events here in Honolulu. Stay tuned to Mana‘o for highlights, photos, and videos from the events (click here to receive email alerts when they’re posted).
HONOLULU – Hawaiian Airlines on Monday begins a roughly monthlong project at Honolulu’s Daniel K. Inouye International airport (HNL) to install new check-in kiosks in lobbies 2 and 3 in Terminal 1. The work, which will complete the airline’s multi-million-dollar statewide lobby renovations, also kicks off a series of planned improvements at the carrier’s main hub to enhance the day-of-travel experience for its guests.
The airline in recent months replaced check-in kiosks and refreshed its lobbies in Līhu‘e on Kaua‘i, Kahului on Maui, and Hilo and Kona on Hawai‘i Island. At HNL, where some 19,000 of Hawaiian’s 32,000 average daily guests begin or end their travel, the airline is embarking on a two-year modernization program that will include new guest service, baggage drop and premium check-in counters, the addition of a mauka security checkpoint, and access to the Mauka Concourse in 2021.
For the lobby refresh, Hawaiian partnered with Keone Nunes, a Maui master tattooist and cultural practitioner, to develop a unique island niho, or symbol, representing the theme of voyaging at each of its airport spaces. Learn more about the story behind the design collaboration here.
“We have received great feedback from our neighbor island guests as well as our employees regarding the new kiosks and refreshed lobbies, and we look forward to introducing a host of improvements at Honolulu to create an effortless travel experience for all of our guests,” said Jeff Helfrick, vice president of airport operations at Hawaiian Airlines.
Beginning at 4 p.m. on Veterans Day, Hawaiian will start installing 54 new Embross check-in kiosks that will replace the existing 48 kiosks in lobbies 2 and 3. The machines, which will be arranged diagonally instead of in a circle for easier access, feature the latest in kiosk technology, including larger and more responsive touch screens, and boarding pass/bag tag printers that reduce paper waste. Guests will be able to shave between 30 and 60 seconds off the average kiosk time of three and a half minutes.
The airline will also reconfigure guest queuing to improve lobby flow and install new signage and check-in podiums with bag scales.
The renovations are slated to occur during off-peak hours and overnight, with a break during the Thanksgiving week.
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 90th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom
Carlos Zendejas, our Chief Pilot for Horizon Air, grew up watching military aircraft circle over his home and later realized his dream of flying through a commission in the U.S. Air Force. Carlos is a fantastic leader for Alaska/Horizon, and we’re all very proud of the work that he and others do to help military veterans transition to careers in the flight deck. —Brad Tilden, Chairman and Chief Executive Officer of Alaska Air Group
Carlos Zendejas
I will be forever grateful to the military for the opportunities it provided to a kid from Mexico with limited means. I spent the first 10 years of my life just across the border. When my family moved to the United States, we lived in Del Rio, Texas. Now, what is so special about Del Rio? It happens to be home to Laughlin Air Force Base, one of the largest pilot-training bases in the United States. Thus, from a young age, I could see the T-37 jets flying around the pattern. As a kid, I had no idea how to become a pilot, but I knew that flying was what I wanted to do with my life. This desire led me to join the Air Force Junior Reserve Officer Training Corps (JROTC) in high school, because those kids were wearing military uniforms, and I thought they must know how you become an Air Force pilot.
This led me to Air Force ROTC on a scholarship in college, which resulted in a commission in the Air Force. This journey was the start of a 22-year military career, both active duty and in the Reserves. My Air Force time allowed me to fly the C-21 (Learjet 35) and KC-10 (DC-10) around the world in service of my country. I saw firsthand the dedication, sacrifice and unselfish commitment from the incredible men and women who serve our country.
Carlos Zendejas introduces his son Michael to Medal of Honor recipient Joe M. Jackson, a retired Air Force colonel, now deceased.
I was extremely fortunate to have been hired by Alaska Airlines in 2002, at a time when most airlines were not hiring, but shrinking, thus demonstrating Alaska’s unwavering commitment to hiring veterans. Years later, I had the opportunity to join the Chief Pilot’s office and continue that same commitment to providing opportunities for veterans to join Alaska Airlines.
In the fall of 2017, I transferred to Horizon Air and became the System Chief Pilot, to be part of building the future of this special airline. One of my essential functions in this role is to ensure a continuous supply of pilots. To that end, one of the early programs that we instituted was the Rotor Transition Program. This program provides a path for helicopter pilots to transition to flying airplanes. The program targets military helicopter pilots and helps them make the transition to commercial aviation and join our Horizon Air family. There are similar programs throughout the company that recognize the amazing talents that veterans bring to our teams. Such strengths include teamwork, integrity, persistence, resourcefulness and leadership, all of which help our company to be stronger and to better serve you, our valued guests.
“Honoring Those Who Serve” special E175 aircraft, August 2019
Recently, I was honored to have a small part in helping to make our newest “Honoring Those Who Serve” aircraft a reality. This special E175 aircraft joins two Alaska Airlines aircraft with similar livery. Every time I see these aircraft, I am reminded of the service, dedication and sacrifice of countless military men and women. These aircraft also remind me of the families who sacrifice so much along with our military members—families who must do without their loved ones on holidays, birthdays and anniversaries, and during babies’ first steps.
Throughout this month, when we celebrate Veterans Day, I just want to say thank you to all military personnel and veterans, and to their families. We owe you a debt of gratitude that we can never repay. Thank you for your service.
Thanks for flying Alaska and Horizon. —Carlos Zendejas
Para nuestros veteranos, un saludo y una propuesta laboral
Carlos Zendejas, nuestro Jefe de Pilotos de Horizon Air, creció viendo cómo las aeronaves militares circunvolaban por encima de su hogar. Más adelante, hizo realidad su sueño de volar a través de una comisión en la Fuerza Aérea de los Estados Unidos. Carlos es un líder excepcional para Alaska/Horizon, y estamos muy orgullosos del trabajo que Carlos y otras personas hacen para ayudar a que los veteranos del ejército realicen la transición hacia una carrera profesional en la cabina de vuelo. —Brad Tilden
Estaré siempre muy agradecido con el ejército por las oportunidades que brindaron a un joven de México con medios limitados. Pasé los primeros 10 años de mi vida justo en el cruce de frontera. Cuando mi familia se mudó a los Estados Unidos, vivimos en Del Rio, Texas. Y bien, ¿qué tiene de especial Del Rio? Resulta que es la ciudad que alberga la Base Laughlin de la Fuerza Aérea, una de las bases de entrenamiento de pilotos más importantes de Estados Unidos. Por ello, desde muy pequeño, solía ver a los jets T-37 volar alrededor de la trayectoria. No tenía idea cómo una persona se convertía en piloto, pero de niño supe que eso era lo que quería hacer con mi vida. Este deseo me impulsó a unirme al Cuerpo de Entrenamiento para Oficiales Subalternos Juveniles de la Reserva (Reserve Officers Training Corps, ROTC) de la Fuerza Aérea en la escuela secundaria, porque esos jóvenes usaban uniformes militares, y yo pensé: ellos seguramente sabrán cómo convertirse en un piloto de la Fuerza Aérea.
Esto me llevó a unirme al ROTC de la Fuerza Aérea mediante una beca universitaria, y luego me uní a una comisión en la Fuerza Aérea. Este trayecto fue el inicio de 22 años de carrera militar, tanto en el servicio activo como en las reservas. El tiempo que pasé en la Fuerza Aérea me permitió volar el C-21 (Learjet 35) y el KC-10 (DC-10) alrededor del mundo prestando servicio a mi país. Vi con mis propios ojos la dedica-ción, el sacrificio y el compromiso desinteresado de los increíbles hombres y mujeres que sirven a nuestro país.
Fui sumamente afortunado de haber sido contratado por Alaska Airlines en 2002, periodo en el cual la mayoría de las aerolíneas no estaban contratando, sino reduciendo su personal, lo cual demuestra el firme compromiso de Alaska Airlines por contratar veteranos. Años más tarde, tuve la oportunidad de unirme a la oficina del Jefe de Pilotos, y continúe el mismo compromiso de brindar oportunidades para que los veteranos puedan unirse a Alaska Airlines.
En otoño de 2017, me transferí a Horizon Air, y me convertí en el Jefe de Pilotos del Sistema, para ser parte del desarrollo futuro de esta aerolínea tan especial. Una de mis funciones esenciales en este rol es garantizar un suministro continuo de pilotos. Para tal propósito, uno de los primeros programas que ins-tauramos fue el Programa de Transición desde Ala Rotatoria. Este programa ofrece un trayecto para que pilotos de helicóp-teros realicen una transición y comiencen a volar aviones. El programa está dirigido a pilotos de helicópteros militares, y los ha ayudado con éxito a realizar la transición hacia la aviación comercial y a unirse a nuestra familia de Horizon Air. Existen programas similares en toda la compañía que brindan reconocimiento al excepcional talento que los veteranos incorporan en nuestros equipos. Esas fortalezas incluyen trabajo en equipo, integridad, perseverancia, habilidad y liderazgo, cualidades que permiten que nuestra compañía sea más sólida y pueda prestarle a usted, nuestro preciado cliente, un mejor servicio.
Recientemente, tuve el honor de participar y ayudar a hacer realidad nuestra aeronave más nueva “Honrando a los que Sirven.” Esta aeronave E175 especial se une a las dos aeronaves de Alaska Airlines con colores distintivos similares. Cada vez que veo una de estas aeronaves, viene a mi mente el servicio, la dedicación y el sacrificio de los innumerables hombres y mujeres militares. Estas aeronaves además me recuerdan a las familias que sacrifican tantas cosas junto a nuestros miembros del ejército; estas familias deben vivir sin sus seres queridos en los días festivos, cumpleaños, aniversarios, y muchos de ellos no pueden ser testigos
de los prime-ros pasos de sus bebés.
Durante este mes, cuando celebremos el Día de los Veteranos, simplemente quiero decir Gracias a todo el personal militar, a todos los veteranos y a sus fami-lias, tenemos con ustedes una deuda de gratitud que nunca podremos pagar.
Gracias por su servicio, y gracias por volar Alaska y Horizon. —Carlos Zendejas
Hawaiian Airlines Reports October 2019 Traffic Statistics
HONOLULU – Hawaiian Airlines, Inc., a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA) (“Hawaiian”), today announced its system-wide traffic statistics for the month ended October 31, 2019.
Hawaiian welcomed more than 981,000 guests in October 2019, a 1.0 percent increase compared to October 2018. Total traffic (revenue passenger miles) increased 5.0 percent on an increase of 2.1 percent in capacity (available seat miles). Load factor increased 2.4 points year-over-year to 88.0 percent.
The table below summarizes October and year-to-date statistics compared to the respective prior-year periods.
SYSTEM-WIDE OPERATIONS1
OCTOBER
2019
2018
% CHANGE
PAX
981,611
971,817
1.0%
RPMs (000)
1,533,429
1,461,020
5.0%
ASMs (000)
1,743,236
1,707,350
2.1%
LF
88.0%
85.6%
2.4 pts
YEAR-TO-DATE
2019
2018
% CHANGE
PAX
9,834,663
9,920,792
(0.9%)
RPMS (000)
14,833,518
14,382,687
3.1%
ASMS (000)
17,084,745
16,811,849
1.6%
LF
86.8%
85.6%
1.2 pts
PAX
Passengers transported
RPM
Revenue Passenger Mile; one paying passenger transported one mile
ASM
Available Seat Mile; one seat transported one mile
LF
Load Factor; percentage of seating capacity filled
1Includes the operations of contract carriers under capacity purchase agreements.
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 90th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
Cup, cup and away! Starbucks and Alaska Airlines are making coffee––and the holidays––a priority
‘Starbucks holiday cup holders get priority boarding.’
How does it sound to be one of the first guests to board a flight while you take a sip of your Starbucks Peppermint Mocha?
Well, ‘tis the season. We’ve joined forces with our hometown partner, Starbucks, to kick off the 2019 holidays. Starting tomorrow, anyone traveling with a Starbucks holiday cup gets priority boarding on all Alaska Airlines flights, Nov. 7-10.
What does this mean exactly? Starbucks holiday cup-holders––anyone who purchases a Starbucks drink served in a holiday cup––will get to be in the “espresso” lane, following group B. Just be sure to listen closely to your gate agent’s announcements.
With all that holiday spirit in the air, you know we couldn’t stop there! Some lucky guests on select flights might find surprise Starbucks treats on their seats, too.
If you’re traveling this weekend, we hope you have a nice trip––and a nice sip!
Find out more about the holiday cheer taking flight below.
Holiday Priority Boarding FAQ
Q: Who is eligible for priority boarding? Only Mileage Plan members? First Class?
ANYONE with a Starbucks holiday cup on flights served by Alaska Airlines can board early, following group B. *Any guests with First Class tickets or airline status will board first in their typical fashion.
Q: What Starbucks cup/drink qualifies to get early boarding?
It can be any Starbucks beverage (hot or cold) in any Starbucks holiday cup, including reusable holiday cups.
Q: Does my Starbucks cup need to have a Starbucks drink in it?
No, if you’ve already finished your beverage, your cup will still get you priority boarding.
Q: What time do I have to arrive to get early boarding?
The boarding process begins 40 minutes before departure.
Q: How will I know if it’s happening on my flight?
All Alaska Airlines flights from Nov. 7 – Nov. 10 will offer priority boarding with any Starbucks holiday cup. Please listen for the boarding announcements for further instructions.
Q: Where/when is the holiday cup magic happening?
All airports that serve Alaska Airlines flights from Nov. 7 – Nov. 10.
Q: What if my airport Starbucks is not giving away holiday cups?
Select airport Starbucks including: SFO, ATL and MSP are piloting compostable cups, so they will not have holiday cups available at these locations. HOWEVER, beverages at these airports will be served with holiday cup sleeves, which, along with the regular cup, are eligible for priority boarding (yay!).
Q: What if I’m already eligible for early boarding? Do I get something else?
Unfortunately, no, but you have Starbucks and early boarding, so that’s a win!
Q: Why is Alaska partnering with Starbucks?
Starbucks and Alaska Airlines have been proud partners for years. We’re thrilled to help spread holiday joy with our guests traveling between Nov. 7 – Nov. 10.
Hawaiian Airlines Opens Ticket Sales for Expanded Service between Tokyo Haneda and Honolulu
HONOLULU – Hawaiian Airlines today announced ticket sales have begun for a third daily nonstop flight between Tokyo’s Haneda Airport (HND) and the Hawaiian Islands. The new daily service from Honolulu’s Daniel K. Inouye International Airport (HNL) to HND begins on March 28, 2020, several months ahead of the 2020 Olympic Summer Games.
The airline received U.S. Department of Transportation approval this summer for the new slot, allowing earlier departure and arrival times at Tokyo Haneda and enabling substantially more connections for guests traveling to and from cities throughout Japan with codeshare partner Japan Airlines.
“As the leading U.S. carrier for service between Japan and Hawai‘i, we are pleased to offer our guests convenient and effortless travel options by adding a third daily flight between Tokyo Haneda and Hawai‘i,” said Theo Panagiotoulias, senior vice president of global sales and alliances at Hawaiian Airlines.
Starting with the inaugural flight on March 28, HA863 will depart HNL at 12:35 p.m., with an estimated 5:15 p.m. arrival at HND the following day. The return flight, HA864, will depart HND at 8:15 p.m. and arrive at HNL at 8:10 a.m. the same day, giving guests plenty of time to enjoy their first day on O‘ahu or connect to neighboring Hawaiian Islands.
Hawaiian became the first U.S. carrier to serve Tokyo Haneda in 2010, stimulating further growth in the market over the last nine years by providing consistent and uninterrupted service. The carrier added additional service from Tokyo Haneda in 2016, serving Honolulu four times per week and Kona three times per week. That same year, Hawaiian also launched service between Tokyo’s Narita airport and Honolulu. Today, the Honolulu/Tokyo market is the largest U.S.-Japan city pair with more than 2,300 passengers per day each way.
Hawaiian, which today operates a leading 31 weekly nonstop flights between Japan and Hawai‘i with wide-body Airbus A330 aircraft, will further expand its network on Nov. 26 when it begins four weekly flights between Fukuoka and Honolulu. The airline also offers flights between Hawai‘i and both Kansai International Airport in Osaka and New Chitose Airport in Sapporo.
Tickets can be purchased at www.HawaiianAirlines.com, through travel agencies, or by calling Hawaiian's Reservations Department toll-free at 800-367-5320.