alk tail logo

Alaska Airlines

Alaska

HA tail logo

Hawaiian Airlines

Hawaiian

Q
magnifying glass with dark circle in the middle.
Sign up for news

News hub

Looking for a change of scenery? Download our destination Zoom backgrounds

If you’re dreaming of transporting yourself to your favorite destination during a Zoom meeting, we’ve got you covered!

Below, you’ll find some amazing photos to download and use as a background for your next video call. If you don’t use Zoom, feel free to just save your favorites as travel inspiration.

Make one of these destinations your Zoom background in 3 easy steps:
  1. Download and save your favorite pictures from the blog.
  2. In Zoom, find the arrow next to the camera icon and click “choose virtual background” OR go to Preferences/Settings > Virtual Background.
  3. Upload the picture you downloaded!  Ta-da! A Zoom with a view!

If you’re still having issues uploading a background, please visit the Zoom Help Center.

Right click to save our backgrounds!

San Francisco, CA

San Francisco, CA – Golden Gate Bridge

Paso Robles, CA – Broken Earth Winery

Los Angeles, CA

Los Angeles, CA – LACMA

Cordova, AK 

Cordova, AK – Glacier

Cordova, AK – Fishing wharf

35,000 feet in the clouds

Dallas

Sea-Tac Airport – Alaska N Lounge

Alaska N Lounge – Barside

Maui, HI

New York, NY

New York Public Library

Williamsburg, NY

Oahu, HI

Oahu, HI – Beachside

Oregon Coast

Palm Springs, CA

Seattle, WA

Seattle, WA – Pike Place Market

Alaska Airlines Premium Class

Steamboat Springs, CO

Zihuatanejo, Mexico – Poolside

Zihuatanejo, Mexico

Hawaiian Airlines Focuses on Critical Flights, Cargo Services as it Further Adjusts Network

HA High Res Logo_mid

*UPDATE: Effective March 27, Hawaiian is temporarily stopping flights between Honolulu and Pago Pago for at least 30 days at the request of the American Samoa government.

HONOLULU – Hawaiian Airlines is reducing its April flight schedule due to the COVID-19 pandemic with a commitment to continue offering its guests and cargo customers essential service within the Hawaiian Islands and between Hawai‘i and California and the U.S. territory of American Samoa.

The airline will maintain a reduced but still robust schedule of Neighbor Island flights, while bolstering all-cargo service to ensure goods continue to reach communities statewide.
 
“As Hawai‘i’s airline, we understand that our operation is essential to the state. We serve both guests who rely on us for important travel and the transportation of critical cargo," said Hawaiian Airlines President and CEO Peter Ingram. “This has been the hallmark of our mission for 90 years and our dedication to our guests remains unchanged as we look to overcome this global crisis together.”
 
Starting Sunday, Hawaiian’s long-haul transpacific network will consist of one daily nonstop flight between Honolulu (HNL) and Los Angeles (LAX) and San Francisco (SFO), and one weekly flight connecting Hawai‘i to its Pacific island neighbor of Pago Pago, American Samoa (PPG).* All routes will be operated with wide-body Airbus A330 aircraft.
 
The California routes present cargo opportunities to help maintain service for shippers affected by the reduction in passenger flights due to the state of Hawai‘i’s mandatory 14-day quarantine for overseas arrivals starting tomorrow in an effort to prevent the spread of COVID-19. The HNL-PPG route maintains vital service for the territory of American Samoa.
 
Guests traveling on Hawaiian’s Neighbor Island network will continue to enjoy convenient options throughout the day with 41 daily roundtrip flights scheduled for April. From Honolulu there will be 38 daily flights, including 13 to Maui, eight to Kona, seven to Kaua‘i, six to Hilo, and two each to Lāna‘i and Moloka‘i. From Maui there will be one roundtrip each to Hilo, Kaua‘i and Kona in addition to Honolulu service.
 
Hawaiian’s schedule reductions for April resulted from the state of Hawai‘i’s quarantine entry restriction and the ensuing drop off of travel to and from the islands. Hawaiian is operating its regularly scheduled long-haul flights through today before it begins suspending routes tomorrow.

Meanwhile, Hawaiian has expanded interisland cargo service to facilitate the movement of essential goods ranging from food to medical equipment and machinery.
 
On March 3, a fleet of all-cargo ATR-72 aircraft operated by ‘Ohana by Hawaiian began offering flights five days a week between Honolulu and Kahului (OGG) on Maui and Kona (KOA) on the western coast of the Island of Hawai‘i. The new routes add to all-cargo service launched in summer of 2018 between HNL and Līhu‘e (LIH) on Kaua‘i and Hilo (ITO) on the eastern coast of the Island of Hawai‘i.

Hawaiian also utilizes its Boeing 717 passenger fleet to carry critical, time-sensitive cargo like pharmaceuticals and Blood Bank of Hawai‘i shipments.

Hawaiian is still experiencing an unprecedented volume of calls from guests and respectfully asks that only those with immediate travel needs contact the airline for assistance. Options to reach Hawaiian’s reservations team, to make online changes to tickets, and to see a list of travel waivers are available at  Hawaiian’s COVID-19 hub.
 
The airline also explains how it is keeping employees and guests safe by disinfecting aircraft and airport spaces, modifying boarding processes to prevent congestion at the gate, and adjusting in-flight services such as by distributing disposable sanitizing wipes. 

About Hawaiian Airlines

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Hawaiian Airlines to Suspend Most Long-Haul Passenger Service Due to New State of Hawai‘i Quarantine Order

HA High Res Logo_mid

HONOLULU – Hawaiian Airlines, in preparation for a 14-day government quarantine order for all Hawai‘i arrivals set to begin Thursday due to the COVID-19 pandemic, today announced it will maintain its regular flight schedule through Wednesday to allow guests to return home and to accommodate the repatriation of aircraft before finalizing significant reductions of its domestic and international passenger network.

“Hawai‘i is our home and all 7,500 of us at our company care deeply for it,” Hawaiian Airlines President and CEO Peter Ingram said after Hawai‘i Gov. David Ige announced the quarantine plan yesterday afternoon. “We support the state of Hawai‘i’s efforts to quickly contain this illness. We have begun notifying our guests and helping them return home – both to Hawai’i and from Hawai’i. We sincerely appreciate our guests’ patience and understanding during this difficult period for Hawaiian and the state of Hawai’i.”

The airline, which has begun notifying guests about the quarantine rule, has restricted passenger bookings on its network while it finalizes its April schedule. Hawaiian is committed to providing one daily nonstop flight between Honolulu (HNL) and Los Angeles (LAX) and its Thursday flight between HNL and American Samoa (PPG) in order to provide a baseline of out-of-state access. The airline will evaluate its transpacific cargo network and may provide passenger access on any additional flights for travelers willing to undergo the mandated self-imposed quarantine.

Hawaiian will also be reducing its Neighbor Island schedule – starting with the suspension of ‘Ohana by Hawaiian service between Honolulu and Kapalua in West Maui effective Wednesday – but intends to maintain a network that will continue to provide vital connectivity for guests traveling within the state. Interisland cargo service will continue uninterrupted using Boeing 717 jets and a turboprop fleet operated by ‘Ohana by Hawaiian.

Hawaiian continues to experience an unprecedented volume of calls from guests and respectfully asks that only those with immediate travel needs contact the airline for assistance. Options to reach Hawaiian’s reservations team, make online changes to tickets, and details on available travel waivers are available here.

“As Hawai’i’s airline, we take our role to connect the islands with each other and with the U.S. mainland very seriously. This schedule is designed to maintain a minimum level of connectivity for residents’ important needs,” said Ingram. “We will be ready to resume our schedule when the quarantine has been lifted.”

About Hawaiian Airlines

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Our reservation agents are here for you nonstop

Like you, we feel that getting where you need to go should be hassle-free and enjoyable. And yet, in these uncertain times, travel changes and cancellations have become the norm. But there is one thing you can absolutely count on: we care about you 24/7. 

Alaska Airlines reservation agents are a constant and dependable source of reassurance and help when we need it most. Our employees have been working around the clock, many working overtime, handling an unprecedented amount of phone calls and social-media messages – the volume of guest outreach has been 200% higher than normal.

“Although we are happy to talk with you, the online service is there to help save you time during the highest call volumes ever seen,” says Reservation Agent Amanda. 

 To avoid longer wait times, please contact us only if you have travel in the next 72 hours. Pro tip: you can always change or cancel your travel online.

Learn more about our flexible travel options.

Meet some of our agents:

Glicel

Glicel is a Seattle-based reservation agent and has worked for Alaska Airlines for 2 years.

Agent
Glicel, Reservation Agent

She moved to Washington state from the Philippines in 2005. She loves to travel (her favorite destination is of course the Philippines). When she’s not working, she likes to spend time with family and friends, playing with make up and volunteering at her son’s school.

How do you begin your work day? “I always have a quote in front of me, ‘Start a day with a grateful heart’. I  say it out loud before the start of every shift.” She says her day is also filled with black coffee and matcha green tea (only from Japan).

What your favorite part about your job? “Being kind. It goes a long way. You can brighten up someone else’s’ day with just one act of kindness.”

Tylor

Tylor is a reservation agent based in Boise and has been with Alaska Airlines for 1.5 years.

Agent
Tylor, Reservation Agent

How has work been for you lately & what advice do you have for our guests? “The increase in calls has been tough, but we are committed to helping each and every guest with their concerns,” he says. “My advice for guests who want to change their travel is the website is your best friend!” Tylor says changing your travel online is much easier, quicker these days due to larger call volumes.

What has been getting your through the busy days? “I really lean on my colleagues at a time like this. Even though we all work remotely, the communication and encouragement we get each and every day helps.”

Amanda 

Amanda is based in Seattle and has been a reservation agent at Alaska Airlines for 2 years 8 months, 1 week, and 2 days – she’s been counting 😉

Agent
Amanda, Reservation Agent

Amanda is a single mom who loves working for Alaska Airlines. She enjoys being able to work from home and take her dogs for a walk on her breaks to breathe, and get some fresh air.

Her advice: “Try online first,” she says if you’re looking to change or cancel your travel plans. “The online system works well and if you want to change or cancel the reservation the system is correct in telling you what it can offer.” She says it also saves your time waiting for an agent and can be done in minutes.

How she keeps her wits: “I drink a lot of coffee and water and try to get enough sleep,” she says. “I also lean on a couple of group agents I went to training with as we help support each other when we need to vent. We truly celebrate our successes and struggles, and even our failures together.”

Sara 

Sara is a reservation agent based in Phoenix and has been with Alaska Airlines for 3.5 years.

Agent
Sara, Reservation Agent

Do you have a mantra? “I believe that sharing smiles and laughter with our guests, definitely sets the tone for good calls. We are all real people and not robots, which our guests really appreciate.” Agent

What keeps you going? “I drink water and snack on popcorn most days,” she says. “I’ve also been going on hikes, listening to tunes, and chasing sunsets after work.”

—

From all of us at Alaska, we hope you and your loved ones are staying safe, healthy and happy during this unprecedented time. 

 

Health experts answer top questions

For the latest information and guidance related to the Coronavirus please visit the Centers for Disease Control and Prevention website.

This Q&A originally published March 20 – The question related to wearing a mask was updated June 17. 

We know that the HEPA filters in Alaska Airlines aircraft are robust and effective at filtering many pathogens from the air. But does this coronavirus float around in the air?

At this time, there is no evidence that the virus floats in the air leading to infection farther away. Current understanding about how the virus that causes coronavirus disease 2019 (COVID-19) spreads is largely based on what is known about similar coronaviruses. The virus is thought to spread mainly from person-to-person. 

  • Between people who are in close contact with one another (within about 6 feet). 
  • Through respiratory droplets produced when an infected person coughs or sneezes. 

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. The virus is fragile and does not live long on surfaces.  

If I travel, what are some things I can do to prevent getting sick?

Great question!  Probably the most important thing you can do to prevent getting sick while traveling is to wash your hands frequently.  This means washing your hands not only before eating and after using the bathroom, but also multiple times throughout the day.  Another helpful recommendation is to wipe down high touch surfaces, like tray tables and arm rests. 

Are children or older adults more susceptible to the virus that causes COVID-19 compared with the general population?

There is a lot more to learn about this virus but so far it looks like it doesn’t peer to be very harmful for children.  For most healthy adults this infection may be more like the flu.  At the same time, it does seem to be much more dangerous for older adults and people who have medical issues with their hearts, lungs and kidneys or who may be immunosuppressed. 

How effective is wearing a mask?

The CDC, who advise the country on public health, recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain, such as grocery stores, pharmacies, and gas stations. Read more

Meet our doctors:

John Lynch, M.D., M.P.H., is a board-certified physician and medical director of Harborview’s Infection Control, Antibiotic Stewardship and Employee Health programs. Dr. Lynch is also a UW associate professor of Medicine and Allergy and Infectious Diseases. He earned his M.D. and M.P.H. from the University of Washington. He conducts research on healthcare-associated infections. At the UW School of is a board-certified physician and medical director of Harborview’s Infection Control, Antibiotic Stewardship and Employee Health programs. Dr. Lynch is also a UW associate professor of Medicine and Allergy and Infectious Diseases. He earned his M.D. and M.P.H. from the University of Washington. He conducts research on healthcare-associated infections. At the UW School of Medicine. 

Chloe Bryson-Cahn, MD has a master’s degree from the University of Washington School of Public Health and graduated from Temple University Lewis Katz School of Medicine. She completed a residency at UCLA Medical Center and currently practices at Harborview Medical Center in Seattle, WA.

 

Hawaiian Airlines Consolidating Check-in Operations in Honolulu

HA High Res Logo_mid

HONOLULU – Hawaiian Airlines is temporarily centralizing its entire check-in operations at Honolulu's Daniel K. Inouye International Airport (HNL) to Lobbies 2 and 3 in Terminal 1 beginning March 20.

Effective tomorrow, guests checking in for Hawaiian’s international flights will use Lobby 3, while guests on North America and Neighbor Island flights will check-in at Lobby 2.

The airline, which has been using Lobby 4 at Terminal 2 to check-in travelers to Japan, is temporarily vacating that space as it adjusts operations in response to declining travel demand caused by the COVID-19 pandemic.

“We appreciate our guests’ patience and understanding as we navigate this extremely dynamic situation,” said Jeff Helfrick, vice president of airport operations at Hawaiian Airlines. “Consolidating our check-in operations allows us to continue offering the best guest experience to our guests while we adjust our network in the near term.”

Road signage reflecting the changes will be in place Friday morning.   

To ensure the health and safety of employees and guests, hand sanitizers have been made more broadly available throughout Hawaiian’s airport lobbies and offices. Self-service check-in kiosks and check-in counters are frequently cleaned and disinfected, and Hawaiian has partnered with the Hawaii State Department of Transportation to ensure hand sanitizers are readily available to travelers throughout HNL and at its airports statewide. Please visit https://www.hawaiianairlines.com/coronavirus to learn more.

About Hawaiian Airlines

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

There’s no place like home: Alaska Airlines employees rally to help our guests fly

Over these recent tumultuous weeks, tens of thousands of guests have reached out to Alaska Airlines and Horizon Air for help with travel. Whether guests needed to reschedule long-awaited trips or were looking for guidance on how Alaska is keeping guests and employees safe from the novel coronavirus as they travel, our teams have worked hard to give their support. We’re in it together and are here for you.

Most guests are simply trying to find the best way home.

Our employees have been working around the clock, handling an unprecedented amount of phone calls and social-media queries. “It’s taken an all ‘hands-on-deck’ approach to deal with the increased volumes,” says Michael Roy, Alaska’s social-care program manager. He says the volume of requests has been 200% higher than normal. “Many of our agents have worked until midnight, only to wake up early the next morning to assist our guests.”

Our @AlaskaAir social care team is here for you 24/7. We love hearing from our guests when our team members get them where they need to go, especially when it’s home sweet home. Today, we’re sharing a few stories of instances where our remarkable teams helped people on their journeys.

Stories from guests shared with @AlaskaAir:

Stories shared by our teams:

San Francisco to Portland: “Going above and beyond: Our trainer, Maivan, deserves kudos for making sure a passenger who was traveling from overseas got back home to his family in Portland. She did her best to help him out and he was very happy. Total definition of the service framework. Go Maivan!”

Shared by Mary Ruth A., Alaska Airlines customer service agent, San Francisco, on March 16

Anchorage to Vancouver, B.C.: “Johnny from the Boise reservations team made it possible for a Croatian guest and two German guests on Canadian work visas to return from Anchorage to Vancouver, B.C., before emergency travel restrictions took effect in Canada. They had been dealing with weather delays on their journey among some other reservation snafus. Johnny’s work helped them get to Vancouver on time, and the guests were very appreciative. They would have had no way to get back to their jobs and homes in Canada had it not been fixed.”

Shared by Matt W., Alaska Airlines customer service agent, Anchorage, on March 16

Help during a crisis: “Alaska guest Vera sent an email sharing the amazing customer service she received from Daralyn L. in our reservations department. In Vera’s words: Daralyn was pleasant, knowledgeable and very helpful – and makes me want to support and use Alaska Airlines for my travel needs. I want to thank Daralyn and Alaska Air for taking care of me during a crisis situation.”

Shared by Karen U., Alaska Airlines customer care representative, Seattle, on March 19

San Francisco to Portland, Oregon: “My niece and I flew from SFO to PDX yesterday. Our flight attendant was Jose Antonio Ortiz. He was amazing! He’s such a treasure. He had us laughing and joking with him. It’s been a stressful few weeks for everyone and he made us forget that for a bit.”

Shared by Andre R., Alaska Airlines customer care representative, Seattle, on March 20

Hawaiian Airlines Reducing Flight Schedule Systemwide

HA High Res Logo_mid

HONOLULU – Hawaiian Airlines is reducing its flight schedule systemwide by nearly 40 percent in April as the state of Hawai‘i deals with increasing COVID-19 cases and resulting government restrictions and pronouncements impacting travel.

Hawaiian remains focused on supporting its guests’ travel needs and minimizing disruptions as it closely evaluates challenging market conditions to guide network adjustments.

To keep guests informed, Hawaiian today launched an updated flight schedule grid with the latest status on affected routes. The carrier’s COVID-19 hub also lists travel waivers that will provide guests flexibility when booking and changing flights, and describes enhance cleaning measures to keep employees and guests safe.

Key changes announced today include:

International

  • Tahiti: Suspending nonstop service between Honolulu (HNL) and Papeete (PPT) due to new arrival restrictions by the French Polynesian government mirroring recent requirements imposed in Australia and New Zealand. The last HNL-PPT roundtrip will operate on March 21. Service is scheduled to resume in May.
     
  • Japan:
    -Changing from daily to six weekly nonstop flights between Honolulu (HNL) and Osaka’s Kansai Airport (KIX), from April 6-28.

    -Changing from four to three weekly nonstop flights between Honolulu (HNL) and Fukuoka (FUK), from April 5-June 1.
     

Domestic

  • North America:
    -Suspending for the month of April nonstop service between Kahului, Maui (OGG) and Las Vegas (LAS) operated with narrow-body Airbus A321neo aircraft after the flight from LAS to OGG on March 31. Hawaiian will continue to offer daily nonstop service between Honolulu (HNL) and LAS with wide-body Airbus A330 aircraft.

    -Suspending for the month of April a second daily nonstop flight operated with A321neo aircraft between Honolulu (HNL) and Seattle (SEA) and San Francisco (SFO). Hawaiian continues to offer daily service between HNL and both SEA and SFO with A330 aircraft.

    -Adjusting flight frequencies on select Hawai‘i-North America routes. Details are available here.
     

  • Neighbor Island: Reducing some service frequencies where demand is lowest, while preserving important connectivity between the Hawaiian Islands with a network of more than 100 daily flights in April. Hawaiian is suspending daily nonstop service between Kona (KOA) and Līhu‘e (LIH) after March 31 and affected guests will be accommodated via Honolulu or Kahului, Maui (OGG).
     

    About Hawaiian Airlines
    Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

    For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Alaska Airlines unites with local businesses to help residents who need it most

As the nation confronts the coronavirus outbreak, it’s those on the front lines who need help the most: workers without health insurance, healthcare’s first responders, residents in our region’s most vulnerable communities.

Leaders across the country are working hard to respond to the pandemic and will be for some time. We admire the creative leadership and partnership of public and private sector entities to support food and nutrition, shelter, education and other basic needs of the neighbors within our communities.

We are humbled by this collective effort. While simply one step, Alaska Airlines is grateful to join other businesses headquartered in the Seattle region – including Amazon, Costco, Microsoft and Starbucks – to support the Seattle Foundation’s COVID-19 Response Fund. The joint effort by philanthropic, government and corporate partners has raised more than $12 million since it was announced March 9, with donations from businesses and individuals continuing to come in.

Donations will be used to support organizations with deep roots in affected communities, and funds are expected to start reaching front-line community groups within the next few weeks. Learn more about how businesses can donate.

“Our region has faced many challenges over the years, and this coronavirus is no exception,” said Brad Tilden, Alaska Airlines chairman and CEO. “All 23,000 of us at Alaska are focused on keeping employees and guests safe every day, and we are optimistic about our future. We’re proud to join the city, county and partners across our region to support this fund for those with the greatest needs.”

The grants will focus on needs in these hard-hit communities within the Puget Sound region:

    • Residents without health insurance and/or access to sick days
    • Residents with limited English language proficiency
    • Healthcare and gig economy workers
    • Communities of color, among others

“Alaska Airlines and the Alaska Airlines Foundation are dedicated to supporting our communities and continuing our work to enable opportunities for young people,” said Diana Birkett Rakow, vice president for external relations. “Right now, these are our most urgent needs: to protect and support our community’s most vulnerable – and to get through this crisis together.”

The following immediate needs in the community will be the first priority for the grants:

    • The economic impact of reduced and lost work due to the outbreak
    • Needs of economically vulnerable populations caused by closures and cancellations related to COVID-19
    • Increased demand for medical information and support
    • Fear and confusion about the outbreak among the region’s most vulnerable residents

“COVID-19 represents a battle on two fronts – a public health crisis and a threat to the economic stability of so many in our region,” said Seattle Foundation President and CEO Tony Mestres. “While we are all dealing with the effects of this outbreak, some of our neighbors face disproportionate challenges around time off work, the cost of care, and reliable access to information. Through this Fund and thanks to the generous support of our partners, we want to make sure everyone in our community has the support they need, regardless of race, place, income, or identity.”

To inquire about the grants or be considered, email the Seattle Foundation at covid19@seattlefoundation.org. Funds will be awarded to community organizations, and individuals in need of support should inquire about help from organizations working within their communities.

Visit Seattle Foundation’s website to stay up to date on the status of the COVID-19 Fund’s fundraising and grants.

Information involving PenAir Flight 3296 marketed by Alaska Airlines

Posted: 7 p.m. on March 18, 2019

Service to Unalaska

Starting March 13, guests flying on RavnAir Alaska between Dutch Harbor and Anchorage can now earn or use Alaska Airlines miles. Guests will have the options to select either RavnAir’s FlyAway Awards or Alaska Airlines miles when booking flights between Unalaska and Anchorage. In order to collect or use Alaska Airlines miles, travelers will need an Alaska Airlines Mileage Plan number. For travel on Alaska Airlines miles, bookings must be made at Alaskaair.com.

Posted: 3:00 p.m. on Nov. 15, 2019

Nearly one month ago, PenAir Flight 3296 was involved in an incident when the aircraft overran the runway at Dutch Harbor, Alaska, which resulted in a loss of life and injuries to others onboard. Our thoughts remain with the those affected by this incident.

We also understand it has deeply impacted the community in Unalaska with the sudden loss of scheduled air service. Everyone at Alaska Airlines appreciates the community’s collaborative efforts, patience and resilience as we look for ways to support.

Ravn Air Group has decided to halt service of the Saab 2000 aircraft pending a full investigation into the circumstances of the incident. We respect and support that decision and are presently conducting our own assessment. It could be several months before that process is complete. Accordingly, all flights marketed by Alaska Airlines to and from Dutch Harbor through May 31, 2020 have been canceled.

Ravn Alaska has begun scheduled air service from Dutch Harbor to Anchorage with the Dash-8 aircraft. We are pleased that Unalaskans will again have access to scheduled air service.

Changes to service between Anchorage and Dutch Harbor:

  • Anyone who booked a ticket through Alaska Airlines that is now one of the canceled PenAir flights, will receive an email informing them that their DUT-ANC or ANC-DUT flight will automatically be rebooked on a Ravn flight, for no additional charge. This will apply both to tickets purchased with cash, and those booked as award flights through Alaska Airlines Mileage Program. Bags will be checked to the guest’s final destination.
  • If a ticket involves downline travel on Alaska Airlines, either in-state or out, that portion of the ticket will remain in place. Guests who prefer to receive a full refund instead of being rebooked on a Ravn flight or wish to change the Ravn flight on which they have been rebooked may call 1-800-ALASKAAIR.
  • Currently, there are no plans for Alaska Airlines to market service to and from DUT on Ravn or any other carrier.
  • Travel to and from DUT booked on Ravn will not accrue Alaska Mileage Plan miles. There is no change to accrual or redemption on Ravn to other destinations.
  • To book travel between DUT and ANC, visit https://www.flyravn.com/ or call 907-266-8394.

Posted: 9 p.m. on Nov. 4, 2019

We are extending the cancellation of flights between Anchorage and Dutch Harbor marketed by Alaska Airlines through Nov. 15. This extra time will allow our guests to make any necessary changes to their travel arrangements.

Posted: 8:45 a.m. on Oct. 24, 2019

One week ago, PenAir Flight 3296 was involved in an incident when the aircraft overran the runway at Dutch Harbor, Alaska.  We continue to keep those impacted in our thoughts, realizing what a difficult time this is for so many.

In the interest of safety, Ravn Air Group has paused the use of the Saab 2000 aircraft into Dutch Harbor in the wake of the incident on Oct. 17.  Alaska Airlines will not market scheduled service to or from Dutch Harbor with a Saab 2000 until the preliminary findings of the NTSB and Saab have been reviewed. We understand this is a difficult time for the Unalaska community and seafood industry with the limited air service available. 

At this time, flights marketed by Alaska Airlines through Nov. 8 have been canceled. Customers holding a ticket for travel through Nov. 8 will receive a full refund.  Please call 1-888-885-0155 with any questions about your reservation.

 We continue to work closely with PenAir, who is leading the response. This page will be updated as we learn more information.

Posted: 4:30 p.m. on Oct. 21, 2019

In the interest of safety, Alaska Airlines and PenAir have temporarily suspended ANC-DUT-ANC operations following the PenAir Flight 3296 incident. Alaska and PenAir are working together to determine a timeline for resuming service to Unalaska, Alaska.

Guests with tickets to or from Dutch Harbor purchased on or before Oct.17 for travel through Oct.28, may call Alaska Airlines at 1-888-885-0155 to request a full refund.

Posted: 11:20 a.m. on Oct. 18, 2019

PenAir has provided an updated statement on Flight 3296.

It is with deep sorrow that we have confirmed that one of our critically injured passengers from PenAir Flight 3296 passed away last night.

“On behalf of PenAir, Ravn Air Group and all our employees throughout the company, I would like to extend our deepest sympathies and condolences to the family and loved ones of our passenger who passed away,” said Dave Pflieger, President RavnAir Group.

Our entire team is devastated by this tragic incident. The thoughts of all 1,300 of our employees are with those who were hurt or affected.

Updates will be provided on an ongoing basis, as soon as more information becomes available.

For more information, visit this page.

Posted: 2:45 a.m. on Oct. 18, 2019

On Thursday at 5:40 p.m. local time, PenAir Flight 3296 was involved in an incident while landing at Dutch Harbor, Alaska.

Right now, our highest priority is the safety and care of everyone who was onboard the flight. Our hearts are with them, their families and employees at PenAir.

While the aircraft is operated by PenAir and the crew are PenAir employees, this flight was marketed by Alaska Airlines and the passengers are our guests. At this point, we understand 39 passengers and three crew members were onboard. We’re still gathering information about the welfare of those on the flight and the incident itself.

We have established a toll-free hotline for anyone who believes they may have a family member or friend onboard. The telephone number, accessible from the United States and Canada, is 1-888-283-2153. A telephone number that’s accessible from Mexico is 001-877-542-6973.

We will continue to work closely with PenAir, who is leading the response. This page will be updated as we learn more information.

Posted: 10:15 p.m. on Oct.17, 2019 

We have established a toll-free hotline for anyone who believes they may have a family member or friend onboard. The telephone number, accessible from the United States and Canada, is 1-888-283-2153. A telephone number that’s accessible from Mexico is 001-877-542-6973.

Posted: 9:30 p.m. on Oct. 17, 2019

PenAir Flight 3296 marketed by Alaska Airlines from Anchorage to Dutch Harbor, Alaska was involved in an incident during landing at 5:40 p.m. local time today.

There are 39 passengers and three crew members onboard. We’re still gathering information about the welfare of those onboard and the incident itself.

PenAir operates the Anchorage-Dutch Harbor service for Alaska with a Saab 2000 aircraft.

Flight 3296 departed Anchorage at 3:15 p.m. local time.

Hawaiian Airlines Suspending Sapporo Service

HA High Res Logo_mid

HONOLULU – Hawaiian Airlines today announced it will suspend thrice-weekly nonstop service between Honolulu’s Daniel K. Inouye International Airport (HNL) and Sapporo’s New Chitose Airport (CTS) from April 2 through July 18. Hawaiian, which has served Sapporo since 2012, is adjusting its global network in response to declining travel demand caused by the COVID-19 pandemic.

“As we make temporary schedule adjustments in a rapidly evolving and challenging environment, we remain committed to supporting guests traveling between Japan and Hawai‘i,” said Theo Panagiotoulias, senior vice president for global sales and alliances at Hawaiian Airlines. “Sapporo is a critical city in our Japan network and we look forward to resuming service in the summer.”

Hawaiian will pause Sapporo operations after its flight from CTS to HNL on April 1. Service is scheduled to resume July 21 from HNL to CTS, and July 22 from CTS to HNL. The airline is assisting guests impacted by its network revisions by offering re-accommodations on alternative flights or providing refunds.

In addition to Sapporo, Hawaiian offers nonstop flights between Honolulu and Tokyo (Haneda and Narita airports), and Osaka’s Kansai International Airport and Fukuoka Airport.

As Hawaiian balances its network, it continues to offer guests booking flexibility and the ability to change travel plans without fees. The airline has also enhanced sanitation procedures across its business to keep aircraft and airport spaces safe and clean.

About Hawaiian Airlines

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Hawaiian Airlines Suspending Australia, New Zealand Service

HA High Res Logo_mid

HONOLULU – Hawaiian Airlines today announced it will temporarily suspend nonstop service between Honolulu and its Australia and New Zealand gateways starting later this month due to new government entry restrictions being imposed in response to the COVID-19 pandemic.

Hawaiian, which currently flies five times per week between Honolulu’s Daniel K. Inouye International Airport (HNL) and Sydney Airport (SYD), will suspend service through April 30 after its SYD to HNL flight on March 22. The carrier will pause three-times-weekly Brisbane service through May 31 after operating the flight from Brisbane Airport (BNE) to HNL on March 23.

In New Zealand, which Hawaiian also serves with three-times-weekly flights, service will stop through May 31 after the flight that departs Auckland Airport (AKL) to HNL on March 22.

The new 14-day self-isolation entry requirements established by Australia and New Zealand to address the COVID-19 pandemic led to Hawaiian’s decision to suspend flights to both countries.  

“We respect the efforts of our Australian and New Zealand neighbors to institute stringent public health measures, and we remain dedicated to resuming our service as we continue to closely monitor evolving market conditions and regulations,” said Theo Panagiotoulias, senior vice president for global sales and alliances at Hawaiian Airlines.

Hawaiian is assisting impacted guests by offering travel waivers, re-accommodations on alternative flights or refunds. Guests requiring assistance may use e-mail and the company reservations phone line. Options can be found at www.hawaiianairlines.com/contact-us. Travel waiver information is available at www.hawaiianairlines.com/coronavirus.  

For further information, please visit HawaiianAirlines.com or call Hawaiian Airlines' reservations department at 1-800-367-5320.

About Hawaiian Airlines

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Loading...