Ben Minicucci: Our safety commitment to you when you’re ready to fly

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While we cannot predict the future, there are two things we know for certain. First, we can’t wait to fly with you again when the time is right. And second, when you and your family or business are ready, our incredible employees will be there to offer you the care you know and love––at the next level.

Our president, Ben Minicucci, shares how we’ve prepared for our guests to join us when you’re ready to fly. A special thanks to the employees featured in this video who are working nonstop to keep things moving. From all of us at Alaska, thank you & stay safe.

Hawaiian Holdings Reports 2020 First Quarter Financial Results

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HONOLULU — Hawaiian Holdings, Inc. (NASDAQ: HA) (the “Company”), parent company of Hawaiian Airlines, Inc. (“Hawaiian”), today reported its financial results for the first quarter of 2020.
 
First Quarter 2020 – Key Financial Metrics
 

  GAAP YoY Change Adjusted YoY Change
Net Income ($144.4M) ($180.7M) ($34.0M) ($66.6M)
Diluted EPS ($3.14) ($3.89) ($0.74) ($1.41)
Pre-tax Margin (31.3)% (38.8) pts. (8.0)% (14.7) pts.

 
“The first quarter of 2020 brought dramatic change to the global aviation industry as COVID-19 spread across the globe. Our first quarter results reflect the sharp drop in demand experienced initially on our South Korea and Japan routes in February, and across our entire network in March,” said Peter Ingram, Hawaiian Airlines president and CEO. "With such profound changes to our business, our focus has pivoted to sustaining a limited operation, enhancing liquidity, preserving cash and preparing for a new reality as we begin to emerge from the pandemic in the weeks ahead. Through all of these challenges I have never been prouder of my 7,500 colleagues who reflect our values everyday as they care for our guests and the communities we serve and live in."

The full report can be found in the release linked here.

A Partnership Designed to Inspire

Ola Nui Kākou (we thrive in good health) – this is the rallying cry behind Kealopiko's latest project  that brings community partners together in the manufacturing and distribution of reusable fabric face masks to protect thousands of native Hawaiian keiki (children) and families in need from COVID-19. It’s an initiative we are honored to be a part of.

When Hawaiian Airlines Brand Director Alisa Onishi received a call from Kealopiko Co-founder Jamie Makasobe asking if Hawaiian was interested in shipping masks from California to Hawai'i, she immediately agreed to not only provide complimentary transportation but also sponsor the project.

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A Kealopiko fabric face mask.

"Our great design partner, Kealopiko, reached out to us prior to the mayor of Honolulu mandating masks to be used in public spaces," Onishi said.  "And having recently launched our new in-flight amenity kits together, Kealopiko knew that we’d be up for supporting this great effort."

This meant Hawaiian would cover the cost of manufacturing and transporting 2,000 masks that would go to our local partners, as well as carry an additional 3,000 masks shipped from Los Angeles, where Kealopiko’s facility is able to mass-produce masks in partnership with Smartees Hawaii.
 

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Employees with Hawaiian's Team Kōkua volunteer group helped sort and deliver the shipment of Kealopiko cloth face masks.

 

As soon as the masks arrived in Honolulu on April 10, our employee volunteer group, Team Kōkua, began dividing the shipment into care packages for various organizations, including our longtime partner, the Blood Bank of Hawaii (BBH), which now needs masks for its staff and donors. For years, we’ve transported the group’s critical blood supply throughout our islands.
 

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Employee volunteers helped to package over 2,000 cloth face masks to be distributed to local partners.

 

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A personalized note was included in each care package.

 

“Just as Hawai'i’s patients depend on 25,000 volunteer donors every year for the gift of lifesaving blood, so does Blood Bank of Hawaii depend on partners like Hawaiian Airlines to deliver that blood every day to Neighbor Island hospitals,” said Kim-Anh Nguyen, CEO of BBH. “Now, with COVID-19, Blood Bank has even more to be thankful for: a generous gift of masks and refreshments for our staff and blood donors from the Ola Nui Kākou Project.”

The donation allowed BBH to pay it forward and host a much-deserved lunch celebration during National Laboratory Professionals’ Week to mahalo healthcare heroes who work behind the scenes to process, test, and distribute blood.
 
“As a little gift we packaged your snacks and mask for each lab technician. It was wonderful to see them wearing their masks proudly by the end of the day! There are still many more gifts to share with our collections staff, volunteers and other team members,” Nguyen said.

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Members from Team Kōkua, pictured with Kim-Anh Nguyen, president and CEO of the Blood Bank of Hawaii, dropped off masks along with cookies and potato chips from our excess in-flight inventory.

Over on Moloka‘i, Kealopiko was busy delivering masks to the Lili‘uokalani Trust, Hawaiian keiki and kūpuna (elderly), schools, banks and first responders. It was important for Kealopiko to serve the Moloka‘i community because of its deep ties to the Friendly Isle – in 2008 the co-founders moved their company from Honolulu to Moloka‘i, where over 40 percent of residents are native Hawaiian. 

“During this time, and always, taking care of the wellbeing of our people of this place we call home is important,” Makasobe said. “As history has shown, the Hawaiian population has been especially vulnerable to disease and we believe it is the same with COVID-19. This project is to service those communities.”
 

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Team Kōkua helped to sort and deliver Kealopiko cloth masks at our headquarters.

 

Kealopiko has distributed over 5,000 masks through the Ola Nui Kākou Project on Moloka‘i, Maui, Kaua‘i, Ni‘ihau, Hawai‘i Island and O‘ahu. Our ‘ohana continues to work closely with partners to find more opportunities to help our island home. Most recently, we partnered with Every1ne Hawaii to carry 1.6 million masks from Shenzhen, China, to Honolulu. During these trying times when everyone is pitching in to help those in need, our partners have been our greatest inspiration.

"As one of the main air cargo carriers to the islands, if a partner reaches out to us to do something good for our islands and communities, we’re happy to be a part of it," Onishi said. "If we have the capacity and the means to kōkua, we do. We are a part of Hawaii’s community and we are here to serve where we can."

Couch Getaways: Mexico

We’re taking our couches to Mexico this week for a virtual vacay to some of our favorite experiences. Explore our virtual guide to Cabo, Puerto Vallarta, Guadalajara and more below!

Mezcal Mule

Have a taste using this recipe

Chichen Itza

See the Temple of Kukulcan up close

Cabo National Park

Get “lost” at sea

Sit back, relax at a resort

Enjoy never ending views

Mariachi Music

Listen to the band

Guadalajara

Tour the city

Celebrate Cinco de Mayo at home with a Mezcal Mule

You don’t need a copper mug to enjoy this sweet twist on the Mezcal Mule.

Easy to mix, this riff on the popular Moscow Mule, is designed to hit every note—sweet, tart, floral, hot, smoky—for any occasion. With a squeeze of lime, a ginger beer and Mezcal liquor, you can create the iconic Mezcal cocktail (if you’re 21+ or older that is) at home. Mezcal is a national spirit of Mexico made from any type of agave, it’s similar to tequila but has a slightly smokey flavor.

If you make it at home, shake up the Mezcal & lime juice in a cocktail shaker with a handful of ice. Pour over ice, top off with ginger beer or ale, and stir. Garnish with a slice or wedge of lime and enjoy — add a little zing by sprinkling the lime wedge with Taijin or chile powder.

Don’t use a shaker if you’re making a non alcoholic version (use all the ingredients except the Mezcal) —the carbonation will have a party of its own!

Mezcal Mule at-home recipe

What you’ll need:

  • 1.5 ounces Mezcal, like Prolijo Mezcal Blanco
  • 5 ounces ginger beer or ginger ale
  • 1 ounce lime juice
  • Lime wheel, to garnish
  • Tajin (chile pepper-lime-salt seasoning) or chile powder, to garnish

 

Related cocktail recipes: moscow mule, ginger sunrise

8K filing: Alaska Airlines operational update (5/5)

 

 

Get ready to face the world: Make your own no-sew mask in 6 easy steps

Last week, we announced guests will be expected to wear their own mask throughout the airport and flight experience starting May 11. To help with this, we tapped Seattle couture designer Luly Yang who’s behind our new uniforms, to show you how to make your own mask.

Luly Yang debuting Alaska Airlines custom uniform collection.

Luly’s got you covered with these simple steps below — no sewing machine necessary.

What you’ll need:

  • Cotton cloth (T-shirt, pillowcase, etc.) suggested size: 15″W X 13″H
  • Hair ties or rubber bands
  • Two safety pins
  • Scissors

1. Place the fabric on a clean, flat surface.

2. Fold top and bottom section to midline.

3. Fold bottom half over to create a pleat.

4. Ensure there is a zig-zag shape along the sides.

5. Slide the fabric into hair ties and position to complement the dimensions of your face.

6. Pin inner layers to secure the fabric.

(Ensure that the pin does not show on the outer and inner-most layers.)

Ta-da! You’re Finished.

Once the mask is on, you can adjust the fit on your face by pulling the top and bottom slightly away from each other.

Want to sew your own mask? Try out Luly’s custom face mask pattern using this link.

Note: The Centers for Disease Control and Prevention advises: “the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.” – from the CDC website.

Hawaiian Airlines Implements Comprehensive Program of Face Covering, Spacing and Cleaning Measures

HONOLULU – Hawaiian Airlines is enhancing health measures throughout its system by requiring travelers to wear face coverings starting May 8 and creating more personal space at check-in, boarding and during the flight. The airline, whose airport employees and flight attendants already wear face masks, last month also began electrostatic spraying of cabins – a safe disinfecting technology that provides additional and effective protection against coronaviruses.
 
“Taking care of our guests and employees has always been our primary focus, and these new health measures will help us maintain a safe travel experience, from our lobbies to our cabins, as Hawai’i continues to make progress in containing COVID-19,” said Peter Ingram, president and CEO at Hawaiian Airlines. “We appreciate our guests’ understanding and flexibility as we adapt our operations with their wellbeing guiding every decision we make.”

Face Coverings
 
Effective May 8, Hawaiian’s guests will need to wear a face mask or covering that effectively covers the mouth and nose, from checking-in at the airport to deplaning at their destination. Young children unable to keep a face covering on or guests with a medical condition or disability preventing its use will be exempted from the policy.

Passenger with Mask

More Personal Space

Hawaiian remains committed to maintaining more space between passengers at check-in, boarding and during the flight.
 
The airline will modify boarding as of May 8 by asking guests to remain seated at the gate area until their rows are called. Main Cabin guests will board from the rear of the aircraft, in groups of three to five rows at a time, and agents will pause boarding as needed to prevent congestion. Guests who require special assistance and those seated in First Class will be able to pre-board.
 
The airline, which has been manually assigning seats to increase personal space onboard, next week will begin blocking middle seats on its jets, adjoining seats on ATR 42 turboprop aircraft, and other, select seats to continue to provide more space for guests and flight attendants. Depending on load factors, seating may need to be adjusted at the gate to maximize spacing throughout the cabin and meet weight and balance restrictions.

Hawaiian will make efforts to seat families and guests traveling in the same party together, whenever possible, and encourages guests who prefer to sit together to contact the airline ahead of the flight or see an airport agent.

Keeping Our Spaces Clean
 
Last month, Hawaiian began using electrostatic spraying to comprehensively and evenly clean aircraft cabins with hospital-grade disinfectants, registered with the Environmental Protection Agency, that coat even hidden and hard-to-reach surfaces.

Spraying Business Class


Hawaiian is applying electrostatic treatment, which dries in five minutes, nightly on the Boeing 717 aircraft it operates on flights between the islands, and prior to each departure from Hawai‘i on Airbus A330s that serve transpacific routes. The airline’s A321neo fleet is currently not in service due to a reduced flying schedule.

 
Hawaiian, whose modern transpacific fleet is equipped with HEPA air filters that create a dry and essentially sterile environment inhospitable to viruses, has detailed cleaning and disinfecting protocols, paying special attention to high-touch areas such as seats, seatbacks, headrests, monitors, tray tables, overhead bins, walls, windows and shades, as well as galleys and lavatories.

Hawaiian also distributes sanitizing wipes to passengers and has temporarily adjusted certain in-flight services, such as suspending the refilling of beverages in cups or personal bottles, and hot towel service.

Photos and video of Hawaiian's enhanced cleaning practices are available here.

For more information about how Hawaiian is supporting travelers and communities during the COVID-19 pandemic, as well as current flight schedules, please visit the carrier’s COVID-19 hub.

About Hawaiian Airlines

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
 
For media inquiries, please visit Hawaiian Airlines’ online newsroom.

How to Ce-lei-brate May Day with Us, No Matter Where You Are

Every year on May 1, communities statewide come together for one of Hawai‘i’s most colorful celebrations of culture and aloha.

May Day is Lei Day in the Hawaiian Islands, and it's a special time when people in Hawai‘i are tightly strung together by lei and hospitality. Festivals are held throughout the islands, the smell of fragrant flowers and fresh greenery lingers in the air, music is shared, and a love for our island home reverberates far and wide.

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One of our employee's handmade lei, strung and ready for gifting this Lei Day.

 

While this year’s celebration will be limited by Hawai‘i’s government restrictions on public gatherings due to the COVID-19 pandemic, Lei Day lives on. We welcome people from around the world to join our Hawaiian Airlines ‘ohana in celebrating May Day virtually. We have planned several digital experiences that will live on beyond May 1, so those who miss the Lei Day fun can keep the celebration going.


A Virtual May Day Concert

We teamed up with Hawai‘i nonprofit Kāhuli Leo Le‘a and local broadcast station Hawaii News Now in turning O‘ahu’s biggest annual May Day concert into a virtual showcase.

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Hula dancers on stage during the Hawaiian Airlines May Day 2019 concert. This year, artists will perform remotely from their homes due to social distancing requirements.

 

Hawaiian Airlines May Day 2020: Aloha ʻĀina” will debut today at 7 p.m. HST on Hawaii News Now (KHNL). There will be a rebroadcast at 8 p.m. HST on Hawaii News Now (K5), HawaiiNewsNow.com  and the station’s Facebook channel.

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Viewers will enjoy a selection of Hawai‘i’s renowned artists performing remotely to comply with social distancing requirements. Featured musicians include 17-time Nā Hōkū Hanohano award-winning group Keauhou, with special guests Robert Cazimero, Josh Tatofi, Lehua Kalima and Kainani Kahaunaele.

Fans can also download lyrics to sing along before the concert kicks off and learn more about the lineup by visiting WeAreALei.Org.


Make Your Own Lei

We launched our new digital Sharing Aloha Series in April to share our island home (and all that makes it special) with our global audience during the COVID-19 pandemic. Videos, hosted by our featured chefs, employees and local artists, highlight recipe tutorials, hula and ‘ōlelo Hawai‘i (Hawaiian language) lessons, and more.

Sharing Aloha Series - Kamahanaokala Tim Sing Ground Service Equipment GSE Lead Mechanic

Kamahanaokala Tim Sing, a Hawaiian Airlines ground service equipment lead mechanic, teaches viewers how to make a lei using fresh pua kenikeni and ferns.

 

Exclusively for Lei Day, we created a lei-making video with our employees so you can share the aloha from wherever you are in the world.

Sharing Aloha Series - Brian Sabog Flight Attendant

Hawaiian Airlines Flight Attendant Brian Sabog shows viewers how to make a specialty lei outside of his home on Oʻahu.

 

Stay tuned – the video will be released today, May 1, at 2 p.m. HST and available for viewing here. While you're waiting, follow the Sharing Aloha Series to learn how you can keep the vacation vibes going strong and welcome a bit of aloha into your own home.


Share a Lei with Your ‘Ohana on Social Media

Share the lei love with your ‘ohana digitally this May Day by taking a selfie with our Lei Day filter! The new plumeria lei filter is available on Facebook and Instagram.

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Learn the “Language of Lei”

Giving a lei is no small gesture, and it’s considered an important opportunity to show honor, high regard and love. Here in the Hawaiian Islands, many adorn people they care about with lei on special occasions or as an expression of their gratitude and aloha.

If you’ve never given a lei before, we made a starter guide to help you get to know some of the most commonly exchanged lei in Hawai‘i.

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Plumeria lei

 

From masks to airports and aircraft cleaning, safety is our top priority

Updated August 5:

These days Alaska Airlines may look a little different when you fly. From our check in counters to our aircraft, you’ll notice changes to ensure the health and safety of our guests and employees. From social distancing stickers on the floor to our guests & employees wearing masks, we want you to know our care is never cancelled.

Masks

To align with the Centers for Disease Control (CDC) recommendations and to keep our guests and employees safe, masks will be mandatory for all our guests. Additionally, Alaska Airlines and Horizon Air employees who cannot maintain six feet of physical distance during interactions with guests or co-workers have been required to wear masks since May 4. This includes pilots, flight attendants and customer service agents.

Starting August 7, all Alaska passengers will be required to wear a cloth mask or face covering over their nose and mouth (except for children under the age of two) – with no exceptions. Cloth masks or face coverings will be required on all flights, at ticket counters, throughout gate areas and any other location where Alaska conducts business.

Guests will be expected to bring their own mask and will be required to wear it throughout the airport and flight experience. Additional supplies will be available for those who forget their face masks. Specific details about the face mask requirements will be shared with guests in pre-trip communications before their date of travel. The temporary policy will be reevaluated periodically as guidance evolves.

“Safety is our most important value at Alaska Airlines, and thanks to our employees we have an incredibly safe operation. In light of COVID-19, we’re in a new era and are continually updating our safety standards to better protect our guests and employees. For now, this includes wearing masks, which is another layer of protection that can reduce the spread of the virus,” said Max Tidwell, Alaska Airlines’ vice president of safety.

Questions? Read our FAQ about masks & physical distancing 

Enhanced cleaning

Our planes have never been cleaner.

We’ve always had robust cleaning processes on our aircraft and will continue using disinfectants that use of high-grade, EPA registered disinfectants to sanitize critical touchpoints like tray tables, seat belts, overhead bins, armrests and lavatories, etc.

As an extra level of precaution, we’ve implemented an enhanced aircraft cleaning process between our flights that are on the ground longer than an hour at our hubs. We’ve also expanded the use of electrostatic sanitizing spray to disinfect aircraft at all of our hubs.

At the airport – mind your wingspan!

We’re installing decals to remind people to ‘Mind Your Wingspan,’ at each one of our airports where we fly. The stickers, spanning 6 feet apart, can be found at our ticketing counters, baggage drops, customer service centers and gate areas. The Alaska branded stickers will be deployed systemwide over the coming weeks.

On the plane

Through July 31, 2020 and beyond, we’re limiting the number of guests on our flights and blocking select seats. Families or large groups may request to sit together. Learn more here.

Finally, we’ve also updated our onboard service to limit the interaction between our flight crews and guests. You’ll also notice we have removed all seatback contents, except for the safety card, to limit the spread of germs.

Safety remains our top priority at Alaska Airlines – for you, and for our employees. We will continue to evaluate best practices to ensure the health and safety of our guests and employees.

Stay safe, stay healthy, and see you soon.

Related:

From Cabin to Community: Giving New Life to Our Soft Goods

Mālama, meaning to “care for” in Hawaiian and one of our core company values, has been on top of our minds as we think of ways to continue to support our people and communities during the pandemic. 

As we started to suspend most of our flying, our product development and in-flight teams immediately began assessing our large inventory of unused cabin items – such as blankets, pillowcases, slippers, mattress pads and amenity kits – to find them new homes and help vulnerable members of our community. 

“We saw that several of the nonprofits that we’ve supported over the years are now being met with an unprecedented need for donations as their program beneficiaries are relying more on their services to stay afloat,” said Renee Awana, managing director of product development at Hawaiian Airlines. “Our product development team had the opportunity to look into our inventory and redirect several thousand units of excess soft good items into the hands of shelters and human-services organizations statewide.”  

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After Hawaiian Humane Society received our donation, its team was sent off by an ānuenue (rainbow in Hawaiian) outside our Honolulu cargo facility.

 

Since March, Hawaiian has distributed over 10,300 fleece Main Cabin blankets, 169,000 Main Cabin pillowcases, 600 Business Class pillowcases, 2,200 Business Class slippers, 2,050 Business Class mattress pads, and 2,750 Business Class and Extra Comfort amenity kits to 12 organizations:  

[Editor’s note: We encourage our readers to join us and click the links above to learn how you can support Hawai‘i’s nonprofits during the COVID-19 pandemic.] 

"The meaning of kōkua goes beyond the word help; it carries a deeper meaning of offering service, devotion to caring for others, and maintaining this sense of humility. The COVID-19 pandemic has impacted our community in ways we could have never imagined, and our Hawaiian Airlines ‘ohana is doing all that it can to be there for the communities who have supported us for over 90 years,” said Debbie Nakanelua-Richards, director of community and cultural relations at Hawaiian Airlines. “These donations are part of our ongoing commitment to support the efforts of organizations that continue that care for our community, especially in these challenging times.” 

We checked in with a few of our nonprofit recipients to see how their donations are being used and share how you can join their impactful efforts.   


Maintaining a Safe Space for O‘ahu Animals 

Earlier this month, over 2,000 Business Class mattress pads were donated to the Hawaiian Humane Society (HHS) to help animals stay relaxed while its facilities are partially closed. Daniel Roselle, director of community relations at HHS, said the pads will ensure animals can rest comfortably while awaiting adoption or foster care or recovering from critical veterinary services.   

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Hawaiian Humane Society is using our donated Business Class mattress pads to provide comfortable shelters for its animals.

 

"The mattress pads we received have been a big help and are making life more comfortable for our animals and more convenient for our animal care staff,” he said. “We use them in our dog and cat kennels, and when we spay or neuter a pet, we can wake them up gently on their own heated pad. We are so grateful for this generous gift from Hawaiian Airlines. It's wonderful to be part of repurposing soft goods in a way that makes life better for O‘ahu’s animals."  


Helping Local Shelters Care for the Homeless 

The Institute for Human Services (IHS), Oʻahu’s oldest and largest homeless services provider, which operates nine shelters across the island, has faced a similar need for essential items. To keep its temporary residents safe, the organization has implemented strict social distancing rules and reduced the number of beds to allow for six-foot spacing. However, the new rules have made it difficult to accommodate everyone who needs assistance. 

To help IHS welcome new residents to their shelters or serve the needs of people who remain on the streets, we donated 2,800 Main Cabin fleece blankets to help keep homeless individuals comfortable at night.  

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Several boxes of blankets being loaded onto an Institute for Human Services' truck at our cargo facility.

 

“Our guests often come to us with nothing but the shirts on their backs,” said Jill Wright, director of philanthropy and community relations at IHS. “By welcoming them with basic comforts like a blanket to sleep under, we are reaffirming that they are valued. This can often make all the difference in their outlook and belief in a brighter future.” 

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Hawaiian employees and Institute for Human Services' staff in front of a truck filled at capacity with boxes of our Main Cabin blankets.

 

The Homeless Outreach and Navigation for Unsheltered Persons (HONU) program provides short-term shelters and housing navigation services to Leeward O‘ahu’s homeless community. However, the urgency to help unsheltered individuals off the streets and the resulting demand for supplies has grown two-fold amid COVID-19. In response to a spike in homelessness, HONU has opened a temporary shelter near Honolulu’s Daniel K. Inouye International Airport with spaced-out beds, food, personal hygiene stations, and more. To assist with their transition, we donated over 1,000 of our Main Cabin fleece blankets to HONU earlier this month. 


Supporting Pacific Islander Communities in Need 

Through its culture-based programs, Partners in Development Foundation (PIDF) helps at-risk groups within the Hawaiian and other Pacific Islander communities overcome difficult life and economic challenges.  

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Boxes of soft goods waiting to be loaded onto a Partners in Development Foundation truck. Donations will support families and people in need during the COVID-19 pandemic.

 

As a PIDF partner for over 10 years, we understood the critical need for supplies to support people most vulnerable to the impacts of the COVID-19 pandemic. Items like blankets, amenity kits, pillowcases and slippers were expedited to PIDF’s team to be delivered to Pacific Islander families who receive the nonprofit’s vital social services – from safe houses to low-income family programs.  

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Partners in Development Foundation staff and Hawaiian employees load boxes of donations into vans.

 

"Partners in Development Foundation is humbled by Hawaiian’s willingness to provide hope, joy, and comfort to our families during this very difficult time,” said Kasey Galariada, outreach manager for Partners in Development Foundation’s Ka Pa‘alana Homeless Family Education Program. “On the day the families received the items, there were smiles, laughter, and so much gratitude shared. We value our partnership as we continue to serve those in need, especially at a time when we all need a little extra love.” 

Alaska Airlines begins testing passenger aircraft to fly critical cargo

Since making the difficult decision to reduce our flying due to the coronavirus, we’ve been looking at other ways to utilize passenger aircraft to carry essential goods to people and businesses who need it most.

On any given day before the coronavirus dramatically changed travel, we carried about 400,000 pounds of cargo per day in the “bellies” of passenger aircraft – where luggage is stored. By utilizing passenger aircraft as freighters we’ll be able to backfill some of 45% loss in capacity across Lower 48 and Hawaii where passenger flights have been reduced by 80%.

“We’re determined to make sure our nation’s supply chain stays robust and resilient, connecting critical cargo quickly to the communities we serve,” said Torque Zubeck, managing director of Alaska Air Cargo. “Our teams have been working hard to identify the safest and most effective processes to increase our cargo capacity as quickly as possible.”

Trying to pull off a passenger-to-freighter operation is no easy task. A team of 40 people have been working on the effort since March. If approved by the FAA, we could begin flying passenger aircraft dedicated to cargo within the United States as early as May.

We aim to utilize the passenger cabin on five Boeing 737-900 aircraft – placing cargo boxes, mail and other items on and under seats, in overhead bins and in closets – creating room for an additional 13,500 pounds of cargo than a traditional passenger flight. In total, each flight will carry up to 30,000 pounds, including belly capacity.

The crew for these cargo flights will consist of two pilots and two flight attendants. The flight attendants will be seated in the main cabin to make sure the cabin is safe and secure and provide fire suppression if required, as passenger cabins do not have automated fire suppression systems like cargo compartments.

“Our cargo customers depend on us as much as we do them to fuel our supply chain with life-saving medical treatments, medical supplies and perishable foods that have a short shelf life,” said Rick Bendix, cargo marketing and business development program manager. “With the decrease in cargo capacity, this innovative approach allows to meet the demand of cargo customers whether “mom and pop” businesses or large freight forwarders who are working tirelessly to keep the critical goods moving.”

This week, a team of employees tested loading an aircraft, securing the shipments and mapping a safe and viable process for leveraging passenger cabin space to ship critical cargo. Protecting the areas of the passenger cabin where cargo will be stowed was incorporated in the test to ensure the passenger aircraft can easily return to carrying our guests when needed.

According to Anthony Johnson, Alaska Airlines senior engineer, the overhead bins are designed for stowage of carry-on luggage and are durable. However, we need to protect the seats by removing the life vests from under the seats and covering the leather with a protective fabric.

Our roots set us up for success

We’ve been delivering cargo to the state of Alaska for 88 years since our founding as McGee Airways. For some pilots, such as First Officer Bill Jacobson, flying the freighters is especially rewarding because he gets to see the impact cargo has on Alaska communities.

Alaska Airlines First Officer Bill Jacobson @alaska737

“Cargo is hugely important in the state of Alaska. We’re really the lifeline to many communities and bring things necessary to everyday life, like groceries, medicine and machine parts, just to name a few,” Jacobson said. “You usually meet the plane at one of our cargo buildings. When we’re walking through the cargo facilities, I’m often in awe of the variety of goods we’re hauling all over the state.”

These remote communities aren’t always connected by roads to the outside. When the grocery store is out of fresh produce or milk in remote communities in the state of Alaska, residents look to Alaska Airlines to deliver the supplies.

“Our cargo customers depend on us as much as we do them to fuel our supply chain with life-saving medical treatments, medical supplies and perishable foods that have a short shelf life,” said Rick Bendix, cargo marketing and business development program manager. “With the additional aircraft, we’ll be able to move these goods, as well as e-commerce orders, quickly and efficiently across the country keeping supply chains flowing and supporting our logistics and freight forwarding customers.”

737-700 freighters are cargo-only aircraft that can carry up to 40,000 pounds of cargo. Photo taken by FO Bill Jacobson.

Alaska Air Cargo Facts

By the numbers:

    • Cargo planes (freighters): 3 Boeing 737-700s
    • Cargo flown annually: 200 million+ pounds
    • Seafood flown: 30 million+ pounds per year
    • Destinations in Alaska we serve: 19 of 20 cities, only two connect by road
    • Around 60% of our cargo business touches the state of Alaska in some way
    • Total destinations served in 2019: 100+
    • Freighter flights flown in 2019: 5,487

Typical cargo includes:

    • E-commerce goods – such as books, clothing, electronics and more
      Mail
    • Perishables – short shelf life/fragile items like herbs, lettuce and flowers
    • Seafood and shellfish
    • Medical – medicine, equipment and lab samples
    • Equipment – such as critical parts to repair a fishing boat plane or logs to build bedroom furniture

Key customers:

    • Small businesses
    • Seafood companies and distributors
    • Medical labs and couriers
    • Freight forwarders
    • Logistics companies
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