Video: Our care is never canceled

Your travel plans might be on hold for now, but our care is never canceled.

When you’re ready to fly with us, we’re ready to give you the safest, cleanest and most enjoyable travel experience from start to finish. With the best employees around, we’re continuing to transport critical cargo and medical supplies, enhance our cleaning processes and support the communities where we fly, our guests and employees.

Watch our resilient spirit in action and know that we can’t wait for you to pack your bags and fly with us again soon.

Vital Connectivity (Part 1 of 2): Transporting Essential Construction Workers Between our Islands

If you look at the sky and happen to see one of the few Neighbor Island flights we still operate, chances are a member of Hawai‘i’s construction industry is onboard. 
 
Our Neighbor Island network, even at significantly reduced flight frequencies due to the COVID-19 pandemic, remains a key transportation link for Hawai‘i’s essential workforce – from construction crews to stevedores, utility technicians and medical professionals, among others – who board our aircraft daily to travel across our archipelago to provide vital services to local communities while generating important economic activity.  

In this two-part blog series, we’re recognizing the grit of our state’s construction workers and healthcare heroes. 


Maryl Group Construction, Inc., Hawaiian Dredging Construction Company and Commercial Roofing Inc. are among construction organizations with offices and job sites statewide that have relied on our airline for at least a decade. Team members travel regularly between islands to build affordable housing, maintain and upgrade critical infrastructure, and work on school buildings and senior living complexes. 

“These people continue to put on their hard hats and swing their hammers to ensure that Hawai‘i’s infrastructure is still taken care of when most of the state is shut down,” said Jill Tokunaga, senior director of North America sales and community relations at Hawaiian Airlines. “We are proud partners with several construction businesses that rely on a healthy Neighbor Island network to get their jobs done.” 

Maryl Construction

Photo credit: Maryl Group Construction, Inc.
Workers at a Maryl Group Construction, Inc. residential job in Kona, maintaining social distancing protocols.

 

Maryl Group Construction, Inc. workers fly weekly between O‘ahu and the Neighbor Islands to work on large-scale projects such as affordable and market-rate housing communities. One development on Maui will include a new community center, fitness facility, playground, dog park, picnic area and garden. Other projects include shopping centers and retail spaces. 

Timothy Choi, who oversees marketing and client relations at Maryl Group Construction, Inc., said its more than 300 workers are focused on maintaining productivity while prioritizing each other’s health and safety. “We purchased 600-plus cloth face masks from several home-based businesses to support the local community and ensure our workers are safe while traveling and working,” he said. 

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Photo credit: Maryl Group Construction, Inc.
Choi, pictured front, takes a selfie with his colleagues while behind the scenes of a retail project in Kona.

 

Hawaiian Dredging Construction Company, the largest general contractor in the state, is also building new housing and working on community-based projects across the islands, such as a new auditorium at a public high school. Between 20 to 30 workers are traveling on any given week, in addition to managers who fly frequently to oversee projects, said Robert Tomas, senior project manager at Hawaiian Dredging. 

“The construction industry in Hawai‘i continues to carry on as an essential business. With this we have a responsibility to support Hawaii’s economy,” Tomas said. “We continue to take necessary steps to protect our personnel as well as our owners, subcontractors and vendors who have to travel and come onto our project sites.” 

Hawaiian Dredging Safety Briefing

Photo credit: Hawaiian Dredging Construction Company
In response to the pandemic, Hawaiian Dredging Construction Company holds all daily briefings outside and requires everyone to practice social distancing.

 

Commercial Roofing Inc. works with clients of all sizes – from state buildings to nursing homes – to provide emergency and longer-term roofing services. The company has been busy responding to emergency water intrusion and mitigation calls during Hawai‘i’s rainy spring season and preparing for a large-scale roofing project for public schools statewide. 

“Full-blown, our employees are making close to 180-200 Neighbor Island trips per month. We have crews moving at least once a day working on projects that require a highly specialized team like ours,” said Guy Akasaki, president and CEO of Commercial Roofing Inc.  

“Our work during COVID-19 keeps critical facilities watertight and we’re grateful that we can support our local community during an uncertain time for the economy,” added Dana Akasaki, corporate marketing director at Commercial Roofing Inc. 

“We can’t paddle there fast enough, so you guys get us there fast enough,” Guy Akasaki joked. 

Commercial Roofing Sanitation Station

Photo credit: Commercial Roofing Inc.
A sanitation station and social distancing marker at one of Commercial Roofing Inc.'s job sites.

 

In addition to existing safety protocols, each company has established expanded policies to ensure traveling staff, and the communities they’re working in, remain protected. Job sites feature safety stations with ample hand soap, water and hand sanitizer. Other protocols include social distancing, limiting the number of workers on each site, heightened cleaning measures, regular check-ins with employees, and increased use of personal protective equipment.  

Hawaiian Dredging Construction Workers

Photo credit: Hawaiian Dredging Construction Company
Hawaiian Dredging workers following social distancing measures on the job.

 

As the pandemic evolves, construction partners are finding new ways to support their workers while also learning from others in the industry. 

 “In a time like this, we rally together. We unite, we talk to each other and ask each other for advice and ideas,” Guy Akasaki said. “We’ve been through SARS and swine flu, and we know that Hawai‘i can still rise up. Times like these bring out the best in all of us. “ 

 

Thumbnail photo credit: Maryl Group Construction, Inc.

Couch Getaways: New York City

We ❤️ NYC—from the tantalizing skyline to cobblestone streets in Brooklyn and walks in the park. Explore a virtual tour of the city below!

Central Park

Take a virtual walk in the park

The Lot Radio: Live stream radio 24/7

Watch & listen to live performances

NYC Street Mural Art Tour

Check out NYC’s best street art

Sauce Restaurant Spaghetti Cacio e Pepe

Mamma Maura’s recipe ⁣

 Dumbo’s cobblestone streets

Explore Brooklyn

New York Philharmonic

Listen now

Met Opera Live

Enjoy the show every night

Hawaiian Airlines Promotes Robert Johnson to Vice President – Flight Operations

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Bob Johnson

HONOLULU – Hawaiian Airlines today announced the promotion of Capt. Robert “Bob” Johnson, its operations chief pilot, to vice president – flight operations. Johnson will lead all flight operation activities and administrative duties for Hawaiian Airlines, including pilot qualification and the carrier's System Operations Control Center. Johnson replaces Ken Rewick, who is retiring after more than four decades with Hawaiian.

"Bob is an exceptional leader with a distinguished career in aviation," said Jim Landers, senior vice president of technical operations at Hawaiian Airlines. "In the 15 months he's been with Hawaiian, Bob has continued to advance our flight operations, helping us stay on the cutting-edge of operational safety, reliability and efficiency. I'm confident he'll do great work leading our flight division."

Johnson joined Hawaiian in 2019 as operations chief pilot after spending more than 30 years with American Airlines, where he notably served as managing director line operations – west, as a check airman on the Boeing 787 fleet, and managing director – flight operations. Johnson, who holds a bachelor's degree in accounting from San Jose State University, began his commercial flying career as a captain for Hewlett-Packard’s corporate flight operation.

Born and raised in Hawai‘i, Rewick attended Punahou School and the University of Hawai‘i at Manoa. He retires after 42 years with Hawaiian and 13 years as head of flight operations. Under his tenure, the airline grew its international presence with the introduction of its Airbus A330 fleet and expanded its U.S. West Coast to Hawai‘i markets with the Airbus A321neo.

“Ken is a respected and admired leader at Hawaiian, and I am incredibly grateful for his immeasurable contributions both on and off the flight deck,” said Peter Ingram, president and CEO at Hawaiian Airlines. “With Ken at the helm of our flight operations, we’ve established ourselves as the most punctual U.S. carrier and maintained an exceptional safety record. On behalf of our more than 7,500 employees, I’d like to thank Ken for his dedication to our company for the past four decades and wish him a very happy retirement.”

About Hawaiian Airlines

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Frequently asked questions about face masks & social distancing

Our commitment to Next-Level Care means we’ve implemented 100+ ways to maintain the highest standard of safety throughout your travels. The safety of our guests and employees always comes first, and we want you to feel great about booking a flight with us. Here are some answers to questions related to masks & social distancing:

FAQ:

Who is required to wear a mask?

All Alaska and Horizon guests (and our employees) are required to wear a mask over their nose and mouth at all times during travel, including throughout the flight, during boarding and deplaning, and while traveling through an airport. To keep our guests and employees safe and align with Federal guidelines, masks are required even if you are fully vaccinated.

Can someone be exempt from wearing a mask?

Exceptions will be made for children under the age of 2 years old; passengers with breathing difficulties unrelated to COVID-19.

Where are guests required to wear face coverings?

Guests will be required to wear a mask or face covering at all times when they are near an Alaska Airlines touchpoint, including the check-in lobby, Lounges, boarding gates, jet bridges, loading ramps and stairs, on the aircraft, during the flight and at baggage claim. Usage is also highly encouraged in high traffic areas such as security lines, restrooms and other areas throughout the airport.

What happens if someone does not comply with Alaska’s mask policy?

Refusing to wear a mask is a violation of federal law and may result in denial of boarding, removal from the aircraft, and/or penalties under federal law.

Are guests allowed to take their masks off to eat or drink on a flight?

While guests are allowed to temporarily remove their masks when briefly drinking or eating or when taking medication, masks must otherwise be worn at all times, including between sips of beverages or bites of food.

What types of face covering are considered acceptable?

Face coverings should cover a guest’s nose and mouth in alignment with best practice guidelines from the CDC and must meet the following requirements:

  • A properly worn mask completely covers your nose and mouth.
  • Cloth masks should be made with two or more layers of a breathable fabric that is tightly woven (i.e., fabrics that do not let light pass through when held up to a light source).
  • If gaiters are worn, they should have two layers of fabric or be folded to make two layers.
  • Masks should be secured to the head with ties, ear loops, or elastic bands that go behind the head.
  • A mask should fit snugly but comfortably against the side of the face.
  • Masks should be a solid piece of material without slits, exhalation valves, or punctures.

When does this policy go into effect?

This policy goes into effect at 12:01 a.m. May 11, 2020. And will be in place until further notice.

Will Alaska Airlines be supplying face coverings for guests?

Guests should bring their own face coverings, but we will have face coverings available, as supplies allow, in the check-in lobby and boarding gates for guests who forgot their mask at home.

Will Alaska’s employees also be wearing masks?

Yes, Alaska Airlines and Horizon Air employees, and our business partners, who cannot maintain six feet of social distance during interactions with guests or co-workers, started wearing face coverings May 4. This includes pilots, flight attendants and customer service agents.

What if a guest refuses to wear a face covering at the airport?

If a guest arrives at the airport and refuses to wear a face covering, they will be denied boarding. If a guest is denied boarding while at the airport, they can rebook their travel with one of our agents at the airport or update their travel online at alaskaair.com or contact our Reservations team at 1 (800) 252-7522.

Has Alaska Airlines installed social distancing stickers at airports they serve?

Yes. We’re installing social distancing decals to remind people to ‘Mind Your Wingspan,’ at each one of our airports where we fly. The stickers, spanning 6 feet apart, can be found at our ticketing counters, baggage drops, customer service centers and gate areas. The Alaska branded stickers will be deployed systemwide over the coming weeks.

Related:

For every #GoingTheExtraMile mom-ent shared we’ll donate 500 miles to those in need

Take a mom-ent to give a shout out to the moms out there this Mother’s Day, and we’ll donate to people in need. Use both #GoingTheExtraMile and #iFlyAlaska in your social post (on Facebook & Instagram) to share a moment when your mom went the extra mile. For every post, we’ll donate 500 miles to our LIFT Miles Program for disaster relief, up to 500,000 miles.

From all of us at Alaska, we wish you a very happy Mother’s Day. Here are some of our favorite employee mom-ents:

Alaska Mom Juanita from D.C.

Juanita at Dulles International Airport

Alaska gate lead Juanita has worked for Alaska for almost five years. She is a mother of three & “glam mom” of one. Her son, Bobbie says she brings high energy to her team and cupcakes on a weekly basis or things she’s cooked to keep everyone’s spirits up and show her support for everything everyone is doing during this tough time.

“My favorite thing about my mom is while I am working and in between her working she was still bringing in meals, and I’d be on conference calls and she walks in and says hi to everyone on the call. It just shows her support for me when I was alone during this time period. Because social distancing can be hard for people who are extroverts so it was comforting knowing that I could come up to my mom’s house and have that good time with her so we got to workout, we ran the trail every week, we tried to do some TikTok videos and she’s a way better dancer than I am. So it was just fun, just bonding with her.”

Bobbie & his mom Juanita

Alaska Mom Katokula from Anchorage

Kato at Anchorage’s Cargo facility

Katokula or “Kato” has worked for Alaska Airlines for 11 years at Anchorage’s Cargo facility. Her daughter Maata says her mom is proud to work for Alaska Airlines and that she never hesitates to pick up shifts, especially during COVID-19. She says her mom always goes the extra mile every day she goes to work and loves it.

“She wears so many hats there at the warehouse and has been recognized numerous times for her hard work. My mom is very caring, genuine and supportive. She supports everybody, family, friends, churches, even though she’s as busy as she is she still goes above and beyond for everybody, it’s amazing!”

Alaska Mom Rachael from Everett, Wash.

Rachael making masks to donate to people in need.

Rachael is a Horizon Air passenger service agent at Paine Field. She’s worked for Horizon for nearly two years and has twin boys who are now in college.

Recently, Rachael organized a group of Horizon employees to create and donate nearly 800 masks for people in need, including students at Central Washington University.

“I’ve always liked the saying ‘see a need, fill a need,’ so seeing what was happening and noticing a lot of people were needing masks, I thought, ‘you know I have a sewing machine, I know the basics of sewing. I know there are a lot of people out there that have donations, that can’t sew, but they could donate supplies.’ I ran it by my manager and she loved the idea, so that’s how it was born.”

She says her family is quite lucky. “I honestly don’t know of anyone close to me who has been sick or affected personally by the virus. I feel like things could be a lot worse, but I’ve got it good.”

Horizon Air employees volunteering to create masks.

Ben Minicucci: Our safety commitment to you when you’re ready to fly

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While we cannot predict the future, there are two things we know for certain. First, we can’t wait to fly with you again when the time is right. And second, when you and your family or business are ready, our incredible employees will be there to offer you the care you know and love––at the next level.

Our president, Ben Minicucci, shares how we’ve prepared for our guests to join us when you’re ready to fly. A special thanks to the employees featured in this video who are working nonstop to keep things moving. From all of us at Alaska, thank you & stay safe.

Hawaiian Holdings Reports 2020 First Quarter Financial Results

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HONOLULU — Hawaiian Holdings, Inc. (NASDAQ: HA) (the “Company”), parent company of Hawaiian Airlines, Inc. (“Hawaiian”), today reported its financial results for the first quarter of 2020.
 
First Quarter 2020 – Key Financial Metrics
 

  GAAP YoY Change Adjusted YoY Change
Net Income ($144.4M) ($180.7M) ($34.0M) ($66.6M)
Diluted EPS ($3.14) ($3.89) ($0.74) ($1.41)
Pre-tax Margin (31.3)% (38.8) pts. (8.0)% (14.7) pts.

 
“The first quarter of 2020 brought dramatic change to the global aviation industry as COVID-19 spread across the globe. Our first quarter results reflect the sharp drop in demand experienced initially on our South Korea and Japan routes in February, and across our entire network in March,” said Peter Ingram, Hawaiian Airlines president and CEO. "With such profound changes to our business, our focus has pivoted to sustaining a limited operation, enhancing liquidity, preserving cash and preparing for a new reality as we begin to emerge from the pandemic in the weeks ahead. Through all of these challenges I have never been prouder of my 7,500 colleagues who reflect our values everyday as they care for our guests and the communities we serve and live in."

The full report can be found in the release linked here.

A Partnership Designed to Inspire

Ola Nui Kākou (we thrive in good health) – this is the rallying cry behind Kealopiko's latest project  that brings community partners together in the manufacturing and distribution of reusable fabric face masks to protect thousands of native Hawaiian keiki (children) and families in need from COVID-19. It’s an initiative we are honored to be a part of.

When Hawaiian Airlines Brand Director Alisa Onishi received a call from Kealopiko Co-founder Jamie Makasobe asking if Hawaiian was interested in shipping masks from California to Hawai'i, she immediately agreed to not only provide complimentary transportation but also sponsor the project.

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A Kealopiko fabric face mask.

"Our great design partner, Kealopiko, reached out to us prior to the mayor of Honolulu mandating masks to be used in public spaces," Onishi said.  "And having recently launched our new in-flight amenity kits together, Kealopiko knew that we’d be up for supporting this great effort."

This meant Hawaiian would cover the cost of manufacturing and transporting 2,000 masks that would go to our local partners, as well as carry an additional 3,000 masks shipped from Los Angeles, where Kealopiko’s facility is able to mass-produce masks in partnership with Smartees Hawaii.
 

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Employees with Hawaiian's Team Kōkua volunteer group helped sort and deliver the shipment of Kealopiko cloth face masks.

 

As soon as the masks arrived in Honolulu on April 10, our employee volunteer group, Team Kōkua, began dividing the shipment into care packages for various organizations, including our longtime partner, the Blood Bank of Hawaii (BBH), which now needs masks for its staff and donors. For years, we’ve transported the group’s critical blood supply throughout our islands.
 

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Employee volunteers helped to package over 2,000 cloth face masks to be distributed to local partners.

 

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A personalized note was included in each care package.

 

“Just as Hawai'i’s patients depend on 25,000 volunteer donors every year for the gift of lifesaving blood, so does Blood Bank of Hawaii depend on partners like Hawaiian Airlines to deliver that blood every day to Neighbor Island hospitals,” said Kim-Anh Nguyen, CEO of BBH. “Now, with COVID-19, Blood Bank has even more to be thankful for: a generous gift of masks and refreshments for our staff and blood donors from the Ola Nui Kākou Project.”

The donation allowed BBH to pay it forward and host a much-deserved lunch celebration during National Laboratory Professionals’ Week to mahalo healthcare heroes who work behind the scenes to process, test, and distribute blood.
 
“As a little gift we packaged your snacks and mask for each lab technician. It was wonderful to see them wearing their masks proudly by the end of the day! There are still many more gifts to share with our collections staff, volunteers and other team members,” Nguyen said.

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Members from Team Kōkua, pictured with Kim-Anh Nguyen, president and CEO of the Blood Bank of Hawaii, dropped off masks along with cookies and potato chips from our excess in-flight inventory.

Over on Moloka‘i, Kealopiko was busy delivering masks to the Lili‘uokalani Trust, Hawaiian keiki and kūpuna (elderly), schools, banks and first responders. It was important for Kealopiko to serve the Moloka‘i community because of its deep ties to the Friendly Isle – in 2008 the co-founders moved their company from Honolulu to Moloka‘i, where over 40 percent of residents are native Hawaiian. 

“During this time, and always, taking care of the wellbeing of our people of this place we call home is important,” Makasobe said. “As history has shown, the Hawaiian population has been especially vulnerable to disease and we believe it is the same with COVID-19. This project is to service those communities.”
 

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Team Kōkua helped to sort and deliver Kealopiko cloth masks at our headquarters.

 

Kealopiko has distributed over 5,000 masks through the Ola Nui Kākou Project on Moloka‘i, Maui, Kaua‘i, Ni‘ihau, Hawai‘i Island and O‘ahu. Our ‘ohana continues to work closely with partners to find more opportunities to help our island home. Most recently, we partnered with Every1ne Hawaii to carry 1.6 million masks from Shenzhen, China, to Honolulu. During these trying times when everyone is pitching in to help those in need, our partners have been our greatest inspiration.

"As one of the main air cargo carriers to the islands, if a partner reaches out to us to do something good for our islands and communities, we’re happy to be a part of it," Onishi said. "If we have the capacity and the means to kōkua, we do. We are a part of Hawaii’s community and we are here to serve where we can."

Couch Getaways: Mexico

We’re taking our couches to Mexico this week for a virtual vacay to some of our favorite experiences. Explore our virtual guide to Cabo, Puerto Vallarta, Guadalajara and more below!

Mezcal Mule

Have a taste using this recipe

Chichen Itza

See the Temple of Kukulcan up close

Cabo National Park

Get “lost” at sea

Sit back, relax at a resort

Enjoy never ending views

Mariachi Music

Listen to the band

Guadalajara

Tour the city

Celebrate Cinco de Mayo at home with a Mezcal Mule

You don’t need a copper mug to enjoy this sweet twist on the Mezcal Mule.

Easy to mix, this riff on the popular Moscow Mule, is designed to hit every note—sweet, tart, floral, hot, smoky—for any occasion. With a squeeze of lime, a ginger beer and Mezcal liquor, you can create the iconic Mezcal cocktail (if you’re 21+ or older that is) at home. Mezcal is a national spirit of Mexico made from any type of agave, it’s similar to tequila but has a slightly smokey flavor.

If you make it at home, shake up the Mezcal & lime juice in a cocktail shaker with a handful of ice. Pour over ice, top off with ginger beer or ale, and stir. Garnish with a slice or wedge of lime and enjoy — add a little zing by sprinkling the lime wedge with Taijin or chile powder.

Don’t use a shaker if you’re making a non alcoholic version (use all the ingredients except the Mezcal) —the carbonation will have a party of its own!

Mezcal Mule at-home recipe

What you’ll need:

  • 1.5 ounces Mezcal, like Prolijo Mezcal Blanco
  • 5 ounces ginger beer or ginger ale
  • 1 ounce lime juice
  • Lime wheel, to garnish
  • Tajin (chile pepper-lime-salt seasoning) or chile powder, to garnish

 

Related cocktail recipes: moscow mule, ginger sunrise

8K filing: Alaska Airlines operational update (5/5)

 

 

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