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Actions we’re taking to keep our guests & employees safe

We know this can be an uncertain time to travel.  As always, the safety of our guests and our employees is our number one priority.  We are working directly with health officials as well as industry leaders for updates and best practices to do everything possible to keep our guests and employees safe.

On the plane

  • New: We’ve blocked all middle seats, except for families, to give our guests more space and the flexibility they need to achieve social distancing on large aircraft and aisle seats on smaller aircraft at the time of purchase through June 30. Learn more
  • We’re temporarily reducing food and drink service onboard.  Learn more.
  • We’ll have limited upgrades available as we implement seat restrictions to help with social distancing onboard the aircraft.
  • Flight attendants are required to wear masks and gloves during service.
  • We’re enhancing aircraft cleaning between flights and will continue to evaluate our cleaning procedures. This is in addition to the regular cleanings between flights.
  • We will temporarily not be refilling used cups, including in First Class. We’re encouraging our guests to #FillBeforeYouFly to help us reduce our onboard waste.
  • We’re suspending warm towel and blanket service in First Class.
  • We’re discontinuing onboard sorting of recycling items on Alaska and Horizon flights to reduce touching passenger-handled materials.
  • On some flights, we’re removing inflight entertainment tablets except those to Hawaii and Florida (where we have the highest usage of tablets) to make room for additional trash carts.
  • We’re encouraging guests to travel with hand sanitizer or anti-bacterial wipes out of an abundance of caution.
    • Wipes can be used to clean armrests and tray tables. Note: The use of commercially available cleaning wipes on our leather seats can deteriorate the top coat of the leather. The cloth might look dirty afterward, but it’s actually the leather dye color that’s coming off.

At the airport, in our lounges & our company offices

  • New: We’re installing social distancing decals to remind people to ‘Mind Your Wingspan,’ at each one of our airports where we fly. The stickers, spanning 6 feet apart, can be found at our ticketing counters, baggage drops, customer service centers and gate areas. The Alaska branded stickers will be deployed systemwide over the coming weeks.
  • New: Guests and employees will be expected to wear a face covering throughout any Alaska Airlines touchpoints and during the flight experience until further notice. Additional masks will be available, as supplies allow, for those who forget to bring one. Learn more
  • We’ve made the difficult decision to temporarily close all of our lounges, except our location at Seattle-Tacoma Airport in the D Concourse. Read more actions we’re taking in our lounges.
  • We’re deploying hand sanitizer to all airports and company offices for use in our crew and break rooms, lounges, ticket counters and gates.
  • We’re in communication with airports at locations we fly to ensure appropriate cleaning for public spaces.

Looking after our guests

  • Children traveling alone will only be accepted on nonstop flights through April 30, 2020. Learn more.
  • Entry restrictions are in place for travel to Canada and Costa Rica. Learn more.
  • We’re offering flexible travel options for our guests who decide not to travel because of concerns related to the virus. View full details at alaskaair.com.
  • Based on advice from medical experts in infectious diseases, we’re urging guests not to travel if they’re sick with an acute respiratory illness.
  • It never hurts to wash your hands. The CDC recommends washing your hands for at least 20 seconds with soap and clean running water. Learn more at cdc.gov/coronavirus/.

Hawaiian Holdings Announces Webcast of Investor Presentation at the 2020 Wolfe Transportation and Industrials Conference

HA High Res Logo_mid

HONOLULU, May 18, 2020 /PRNewswire/ — Hawaiian Holdings, Inc., parent company of Hawaiian Airlines, Inc. ("Hawaiian"), today announced it will webcast a presentation by Peter Ingram, Hawaiian's president and chief executive officer, at the 2020 Wolfe Transportation and Industrials Conference on Tuesday, May 19, 2020.  The webcast will begin at approximately 1:30 p.m. Eastern Time.

The presentation will be open to the public through a live audio webcast accessible in the Investor Relations section of Hawaiian’s newsroom. 

About Hawaiian Airlines     

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

 

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/hawaiian-holdings-announces-webcast-of-investor-presentation-at-the-2020-wolfe-transportation-and-industrials-conference-301061068.html

SOURCE Hawaiian Holdings, Inc.

First Copper River salmon arrives safely in Seattle

Photos by Ingrid Barrentine

Alaska Airlines Captain Brent Carricaburu presenting the first Copper River salmon, which weighed in at 33 pounds.

One taste is all it takes to fall in love with Copper River salmon. Known for its bright orange or red color and mouthwatering taste, anyone lucky enough to enjoy a fresh filet of this wild, not farmed, fish won’t be disappointed by its flavor and freshness.

The salmon made its way from the state of Alaska to Seattle this morning by Alaska Air Cargo – the first of many shipments expected this season, which runs now through September.

“Alaska Air Cargo has long been a partner of the Alaska seafood industry,” said Torque Zubeck, managing director of cargo for Alaska Airlines. “Now more than ever, we provide a critical service that directly impacts the economic vitality of the region. In Cordova alone, more than half of its 2,200 residents are directly involved in the fishery or related business and industry.”

Photos:

More than 200 health care workers at Swedish Medical Center – Ballard will be among the first to enjoy the season’s first catch of prized Copper River salmon in appreciation for their efforts to help stop the coronavirus.

Alaska Airlines, Trident Seafoods, Ocean Beauty Seafoods, and Copper River Seafoods – the region’s largest seafood processors, Copper River Marketing Association and famed Seattle chef Tom Douglas are partnering to provide a delicious meal to health care workers, as well as  feed the community while raising money for Food Lifeline.

Safety from first catch to delivery

With guidance from government and medical professionals, Trident Seafoods CEO Joe Bundrant, along with others in the fishing industry, put extraordinary workforce and community protection measures in place, with the goal of  ensuring a safe and successful season this year.

“Our No. 1 priority at Trident Seafoods is keeping our communities, our employees and our fishermen safe,” said Bundrant. “We are doing everything in our power to deliver seafood safely and in record time to allow our customers to enjoy our Alaska salmon products fresh and ready to serve thanks to Alaska Air Cargo.”

To keep our employees safe and to align with Centers for Disease Control recommendation, Alaska Air Cargo employees who cannot maintain six feet of social distance during interaction with co-workers have also started to wear face coverings.

Alaska Air Cargo employees begin to unload Copper River salmon, part of the first shipment to arrive in Seattle.

Where you can find salmon to purchase:

Make some room in your fridge, the following stores will be stocked with Copper River salmon to purchase. Note: curbside pickup is available at some locations, please call ahead to confirm.

  • QFC
  • Whole Foods Market
  • Haggen’s
  • Town & Country
  • Thriftway
  • Metropolitan Market

You can also purchase a gourmet dish from  Tom Douglas’ website for a limited time. On Sunday, May 17, Chef Tom Douglas will be “Grilling for Good,” he and his team will prepare six-ounce grilled Copper River sockeye salmon entrees with sides and make the meal available for purchase on Tom Douglas’ website, with all proceeds donated to Food Lifeline. Order while supplies last!

Cooking at home: Try Tom’s sake steamed Sockeye salmon with sake butter recipe

“I like to use sockeye salmon for this dish – its firm flesh and rich flavors are perfect for steaming.   You could, of course, use other types of salmon and this is a good technique for other firm-fleshed fish such as ling cod or halibut. Chinese bamboo steamers work well and they are not very expensive, though any steamer set up is fine.  I love the aromatic steam you get in this method of cooking: the water really does have a beautiful aroma and it permeates the salmon.” – Tom Douglas, Seattle chef & restaurateur

What you’ll need 

  • 1 Stalk lemongrass, split lengthwise
  • 2 cups water
  • 2 cups sake
  • 10 Ginger coins, sliced 1/8” thick
  • 2 Star Anise pods
  • Peel of 1 orange
  • 1 ½ pounds salmon fillet, cut into 4 portions

Directions – Serves 4

Bruise the lemongrass with the back of your knife to help release the aromatics.

Set up your steamer (we use a large saucepan or a wok with a Chinese bamboo steamer set over it).  Place the lemon grass, water, sake, ginger, star anise, and orange peel in the bottom of your steamer (ie. the saucepan or wok).  Bring to a boil.  Lay the salmon fillets in the steamer basket and cover with the steamer lid.  Steam until the salmon is just done, about 4 to 5 minutes.

Place a salmon fillet on each plate.  Spoon some of the sake butter over each portion of fish. Garnish with a lime wedge.  Serve with Crispy Sesame Rice Cake or Aromatic Steamed Rice and steamed baby bok choy. Pair it with some sake or a glass of classic Oregon Pinot Gris.

Bon appetit!

Vital Connectivity (Part 2 of 2): Getting Hawai‘i’s Medical Professionals Where They Need to Be

As Hawai‘i makes progress containing COVID-19, we can thank medical professionals for helping keep our communities healthy by working around the clock and traveling throughout our islands during the pandemic to conduct testing and deliver care.

We have been honored to support the selfless efforts of these healthcare heroes, including doctors, nurses, assistants and volunteers who have flown nearly 500 complimentary Neighbor Island flights since April. We’ve extended the program through the end of May to ensure their critical services continue to reach communities statewide.

Queens

Photo credit: The Queen's Health Systems
Emergency Department workers at The Queens Medical Center holding flowers that were donated to them as a mahalo.

 

A frequent guest onboard our flights has been Dr. Catherine Oliver, an emergency medicine physician who works at the Wound Care Center at The Queen’s Medical Center on O‘ahu. Oliver is part of a group of five other physicians and physician assistants who take turns rotating shifts at wound care centers throughout the state, including Queen’s North Hawai‘i Community Hospital on the Island of Hawai‘i and the Molokai General Hospital. As they travel, Oliver and her team remain focused on ensuring patients are receiving the consistent care they need during the pandemic.

“Being able to maintain this service safely and not let [COVID-19] interfere with caring for our Neighbor Island patients has been so important to us. I think it’s much safer for me to travel than my patients, so I am happy I can still do that,” Oliver said. “The patients are so grateful to not have to travel weekly to get their care, and it is so much better for them medically. Plus, I love going…so it’s a win-win-win.”

oliver

Photo credit: Catherine Oliver / The Queen's Health Systems
Dr. Catherine Oliver waiting for take-off while traveling via our complimentary Neighbor Island medical flights.

 

During her visits to Moloka’i and the Island of Hawai‘i, Oliver treats patients diagnosed with COVID-19 while continuing to work with wound care cases. She notes that patient communication has been more important than ever to comfort people experiencing anxiety from the pandemic.

“I find myself acknowledging their fear as valid but also letting them know about the way how we are trying to keep them safe and working to keep patients out of the hospital as much as possible,” Oliver said.

oliver and north hawaii staff

Photo credit: Catherine Oliver / The Queen's Health Systems
Oliver taking a selfie with her team at the North Hawai‘i Community Hospital.

 

The use of more personal protective gear (PPE) such as face shields, N-95 masks and gowns have also impacted patient communication, she said.

“While [PPE] keeps our patients and ourselves safer, it makes it more challenging to communicate and connect,” Oliver said. “It’s not so bad for my existing patients, but for people I am seeing for the first visit, it can be weird to meet them this way and sometimes harder to hear each other.”

Rene Pagaoa, vice president and executive director of clinical operation at Premier Medical Group Hawaii (PMGH), said her team has also had to be nimble and adjust to changing conditions. Its urgent care unit in Windward O‘ahu now serves as a COVID-19 testing facility and PMGH providers have transitioned to virtual care services.

“If someone started having a cough or needed to be seen for routine examinations, we’d assess and treat them through a telehealth platform,” Pagaoa said. “We do have some home visits for some patients that need more hands-on treatment but want to avoid them having them come in.”

PMGH MKK trip

Photo credit: Premier Medical Group Hawaii
PMGH staff en route to Moloka‘i, via our daily 'Ohana by Hawaiian flights out of Honolulu, to conduct more COVID-19 testing on the rural island.

 

PMGH’s clinics throughout O‘ahu and the Island of Hawai‘i offer specialized services ranging from urgent and family care to pain management, physical rehabilitation and occupational medicine. In response to the pandemic, it has since added drive-through, walk-up, and onsite COVID-19 testing on O‘ahu, Maui, the Island of Hawai‘i, and Moloka‘i – including sites dedicated for seniors and the homeless.

PMGH Drive Thru

Photo credit: Premier Medical Group Hawaii
A drive-through COVID-19 testing site that PMGH staff organized for the Windward Oʻahu community.

 

As many as 20 PMGH staff have relied on our complimentary medical travel program to provide COVID-19 services throughout the Neighbor Islands.

“We’ve been flying a mixed team of our O‘ahu-based nurses, physicians, physician assistants, medical assistants, and staff out to Maui and the Big Island about once a week, and also have some specific individuals flying back and forth throughout the work,” Pagaoa said. Staff not traveling, she added, continue treating patients, physically in the office, virtually through telehealth and in-person with home visits.

PPE PMGH

Photo credit: Premier Medical Group Hawaii
PMGH staff donning their PPE and taking a selfie while overseeing a pop-up COVID-19 testing site in Hana, Maui.

 

After their long workdays traveling the state, Pagaoa and Oliver agree there’s been a sense of shared pride throughout the medical community.

“In the beginning, it was quite stressful, and I think almost everyone on my staff has at one time reached a breaking point, but we’ve also adapted,” Pagaoa said. “My staff is tight-knit and if anything, we’ve grown stronger and have learned to lean on each other and pick each other up when we need it. The experience has brought us closer together and has made my employees feel good about their work. Everything we do, pre-, during and post-COVID-19 will always be for what’s best for our community and state.”

PMGH POPUP

Photo credit: Premier Medical Group Hawaii
PMGH staff and volunteers gather at the end of a long day on Maui testing Kahului residents for COVID-19.

 

“I've seen a lot of extra kindness between colleagues, despite the added stress and uncertainly,” Oliver said. “Most of the conversations I have with my colleagues from other specialties often start with ‘How are things for you?’ There is an understanding that all of us are affected in some way by this and it is heartwarming to see everyone checking in on each other.” 

On behalf of our entire Hawaiian Airlines ‘ohana,

mahalo nui loa to Hawai‘i’s selfless essential workers.

 

Queens2

Photo credit: The Queen's Health Systems

Fly with peace of mind: Flexible travel options

We’re offering more flexible travel options to give our guests peace of mind. These include:

We’re continuously working with medical experts and federal agencies such as the Centers for Disease Control and Prevention (CDC) to evaluate our preventative processes. We’re also tracking & answering frequently asked questions as best we can.

FAQs about changing your trip:

What if I used miles?  If you used miles to purchase your ticket for a ticket that falls within one of our flexible travel policies we’ll re-deposit the miles in your Mileage Plan account.

How long does it take to retrieve the miles back into My Account? Your miles will be back in your account in 24-48 hours.

What if I used a companion fare? If you cancel your reservations entirely, and if it included a companion certificate, we will reinstate your certificate with original expiration date or June 30, 2020, whichever comes later. Please call Reservations for assistance with canceling tickets using companion certificates

What if I purchased a nonrefundable First Class, main, or award ticket? If you purchased a nonrefundable First Class, main, or award ticket for travel that falls within one of our flexible travel policies, you may change without fee or, cancel your trip and deposit the funds into your My Account wallet or credit certificate via email.

What if I purchased a Saver fare? If you purchased a Saver fare that falls within our flexible travel policy, you may cancel your trip and deposit the funds into your My Account wallet or credit certificate via email.

What do I do if I’ve already paid the change fee? If you were recently charged a fee for a change or cancellation made to a trip that now falls under one of our flexible travel policies, please contact Reservations. We’ll take care of the change fee to your original form of payment.

What if I’m traveling after May 31st? For tickets purchased on/before February 26, 2020, our flexible travel policy only applies to travel through May 31, 2020. We will continue to evaluate the situation and may make adjustments as warranted.

What if I purchased my ticket through Expedia? Or another third-party website? If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance. 

Visit alaskaair.com for more details.

Strava challenge: Walk, hike, climb or bike for a chance to win miles

While you’re not flying through the skies, you might be flying through your workouts! We’ve partnered with Strava, the #1 fitness app for runners and cyclists, to give away 250,000 miles to guests with our Miles on the Ground challenge.

One lucky person who joins the challenge will win 100,000 miles, two people will win 50,000 miles and five people will win 10,000 miles––for a total award of 250,000 miles!

Alaska employees, including Airlines President and cycling-enthusiast, Ben Minicucci, are also rising to the challenge––and want you to join in!

“Most of you aren’t able to fly and earn miles right now, so we wanted to start a friendly competition to reward some of our Mileage Plan members for the miles they’re putting in at home,” said Minicucci. “Strava is a great way to connect with friends, family and other athletes and stay healthy during this stressful time. Be safe and have fun!”

How to join:

If you track at least 360 minutes of physical activity on the Strava app between May 16 and May 30, 2020, you’ll be qualified for a chance to win up to 100,000 miles!

Whether you get there by exercising 45 minutes per day, four days a week or 30 minutes per day, six days a week—however you reach 360 minutes is up to you! Here’s a list of applicable activities you can record using the app.

Those who complete the challenge by May 30 will receive a completion badge and congratulations from Strava with a link to a page on alaskaair.com to register for the drawing. Participants must register by June 7 to be entered to win the miles.

We’ll be able to travel to faraway places soon. Until then, lace up your sneakers, dream up your next destination and download the app for a chance to win.

For complete terms and conditions of the challenge, visit https://www.alaskaair.com/content/legal/terms-conditions/contest-rules

Video: Our care is never canceled

Your travel plans might be on hold for now, but our care is never canceled.

When you’re ready to fly with us, we’re ready to give you the safest, cleanest and most enjoyable travel experience from start to finish. With the best employees around, we’re continuing to transport critical cargo and medical supplies, enhance our cleaning processes and support the communities where we fly, our guests and employees.

Watch our resilient spirit in action and know that we can’t wait for you to pack your bags and fly with us again soon.

Vital Connectivity (Part 1 of 2): Transporting Essential Construction Workers Between our Islands

If you look at the sky and happen to see one of the few Neighbor Island flights we still operate, chances are a member of Hawai‘i’s construction industry is onboard. 
 
Our Neighbor Island network, even at significantly reduced flight frequencies due to the COVID-19 pandemic, remains a key transportation link for Hawai‘i’s essential workforce – from construction crews to stevedores, utility technicians and medical professionals, among others – who board our aircraft daily to travel across our archipelago to provide vital services to local communities while generating important economic activity.  

In this two-part blog series, we’re recognizing the grit of our state’s construction workers and healthcare heroes. 

Maryl Group Construction, Inc., Hawaiian Dredging Construction Company and Commercial Roofing Inc. are among construction organizations with offices and job sites statewide that have relied on our airline for at least a decade. Team members travel regularly between islands to build affordable housing, maintain and upgrade critical infrastructure, and work on school buildings and senior living complexes. 

“These people continue to put on their hard hats and swing their hammers to ensure that Hawai‘i’s infrastructure is still taken care of when most of the state is shut down,” said Jill Tokunaga, senior director of North America sales and community relations at Hawaiian Airlines. “We are proud partners with several construction businesses that rely on a healthy Neighbor Island network to get their jobs done.” 

Maryl Construction

Photo credit: Maryl Group Construction, Inc.
Workers at a Maryl Group Construction, Inc. residential job in Kona, maintaining social distancing protocols.

 

Maryl Group Construction, Inc. workers fly weekly between O‘ahu and the Neighbor Islands to work on large-scale projects such as affordable and market-rate housing communities. One development on Maui will include a new community center, fitness facility, playground, dog park, picnic area and garden. Other projects include shopping centers and retail spaces. 

Timothy Choi, who oversees marketing and client relations at Maryl Group Construction, Inc., said its more than 300 workers are focused on maintaining productivity while prioritizing each other’s health and safety. “We purchased 600-plus cloth face masks from several home-based businesses to support the local community and ensure our workers are safe while traveling and working,” he said. 

IMG_3707

Photo credit: Maryl Group Construction, Inc.
Choi, pictured front, takes a selfie with his colleagues while behind the scenes of a retail project in Kona.

 

Hawaiian Dredging Construction Company, the largest general contractor in the state, is also building new housing and working on community-based projects across the islands, such as a new auditorium at a public high school. Between 20 to 30 workers are traveling on any given week, in addition to managers who fly frequently to oversee projects, said Robert Tomas, senior project manager at Hawaiian Dredging. 

“The construction industry in Hawai‘i continues to carry on as an essential business. With this we have a responsibility to support Hawaii’s economy,” Tomas said. “We continue to take necessary steps to protect our personnel as well as our owners, subcontractors and vendors who have to travel and come onto our project sites.” 

Hawaiian Dredging Safety Briefing

Photo credit: Hawaiian Dredging Construction Company
In response to the pandemic, Hawaiian Dredging Construction Company holds all daily briefings outside and requires everyone to practice social distancing.

 

Commercial Roofing Inc. works with clients of all sizes – from state buildings to nursing homes – to provide emergency and longer-term roofing services. The company has been busy responding to emergency water intrusion and mitigation calls during Hawai‘i’s rainy spring season and preparing for a large-scale roofing project for public schools statewide. 

“Full-blown, our employees are making close to 180-200 Neighbor Island trips per month. We have crews moving at least once a day working on projects that require a highly specialized team like ours,” said Guy Akasaki, president and CEO of Commercial Roofing Inc.  

“Our work during COVID-19 keeps critical facilities watertight and we’re grateful that we can support our local community during an uncertain time for the economy,” added Dana Akasaki, corporate marketing director at Commercial Roofing Inc. 

“We can’t paddle there fast enough, so you guys get us there fast enough,” Guy Akasaki joked. 

Commercial Roofing Sanitation Station

Photo credit: Commercial Roofing Inc.
A sanitation station and social distancing marker at one of Commercial Roofing Inc.'s job sites.

 

In addition to existing safety protocols, each company has established expanded policies to ensure traveling staff, and the communities they’re working in, remain protected. Job sites feature safety stations with ample hand soap, water and hand sanitizer. Other protocols include social distancing, limiting the number of workers on each site, heightened cleaning measures, regular check-ins with employees, and increased use of personal protective equipment.  

Hawaiian Dredging Construction Workers

Photo credit: Hawaiian Dredging Construction Company
Hawaiian Dredging workers following social distancing measures on the job.

 

As the pandemic evolves, construction partners are finding new ways to support their workers while also learning from others in the industry. 

 “In a time like this, we rally together. We unite, we talk to each other and ask each other for advice and ideas,” Guy Akasaki said. “We’ve been through SARS and swine flu, and we know that Hawai‘i can still rise up. Times like these bring out the best in all of us. “ 

 

Thumbnail photo credit: Maryl Group Construction, Inc.

Couch Getaways: New York City

We ❤️ NYC—from the tantalizing skyline to cobblestone streets in Brooklyn and walks in the park. Explore a virtual tour of the city below!

Central Park

Take a virtual walk in the park

The Lot Radio: Live stream radio 24/7

Watch & listen to live performances

NYC Street Mural Art Tour

Check out NYC’s best street art

Sauce Restaurant Spaghetti Cacio e Pepe

Mamma Maura’s recipe ⁣

 Dumbo’s cobblestone streets

Explore Brooklyn

New York Philharmonic

Listen now

Met Opera Live

Enjoy the show every night

Hawaiian Airlines Promotes Robert Johnson to Vice President – Flight Operations

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Bob Johnson

HONOLULU – Hawaiian Airlines today announced the promotion of Capt. Robert “Bob” Johnson, its operations chief pilot, to vice president – flight operations. Johnson will lead all flight operation activities and administrative duties for Hawaiian Airlines, including pilot qualification and the carrier's System Operations Control Center. Johnson replaces Ken Rewick, who is retiring after more than four decades with Hawaiian.

"Bob is an exceptional leader with a distinguished career in aviation," said Jim Landers, senior vice president of technical operations at Hawaiian Airlines. "In the 15 months he's been with Hawaiian, Bob has continued to advance our flight operations, helping us stay on the cutting-edge of operational safety, reliability and efficiency. I'm confident he'll do great work leading our flight division."

Johnson joined Hawaiian in 2019 as operations chief pilot after spending more than 30 years with American Airlines, where he notably served as managing director line operations – west, as a check airman on the Boeing 787 fleet, and managing director – flight operations. Johnson, who holds a bachelor's degree in accounting from San Jose State University, began his commercial flying career as a captain for Hewlett-Packard’s corporate flight operation.

Born and raised in Hawai‘i, Rewick attended Punahou School and the University of Hawai‘i at Manoa. He retires after 42 years with Hawaiian and 13 years as head of flight operations. Under his tenure, the airline grew its international presence with the introduction of its Airbus A330 fleet and expanded its U.S. West Coast to Hawai‘i markets with the Airbus A321neo.

“Ken is a respected and admired leader at Hawaiian, and I am incredibly grateful for his immeasurable contributions both on and off the flight deck,” said Peter Ingram, president and CEO at Hawaiian Airlines. “With Ken at the helm of our flight operations, we’ve established ourselves as the most punctual U.S. carrier and maintained an exceptional safety record. On behalf of our more than 7,500 employees, I’d like to thank Ken for his dedication to our company for the past four decades and wish him a very happy retirement.”

About Hawaiian Airlines

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Frequently asked questions about face masks & social distancing

Our commitment to Next-Level Care means we’ve implemented 100+ ways to maintain the highest standard of safety throughout your travels. The safety of our guests and employees always comes first, and we want you to feel great about booking a flight with us. Here are some answers to questions related to masks & social distancing:

FAQ:

Who is required to wear a mask?

All Alaska and Horizon guests (and our employees) are required to wear a mask over their nose and mouth at all times during travel, including throughout the flight, during boarding and deplaning, and while traveling through an airport. To keep our guests and employees safe and align with Federal guidelines, masks are required even if you are fully vaccinated.

Can someone be exempt from wearing a mask?

Exceptions will be made for children under the age of 2 years old; passengers with breathing difficulties unrelated to COVID-19.

Where are guests required to wear face coverings?

Guests will be required to wear a mask or face covering at all times when they are near an Alaska Airlines touchpoint, including the check-in lobby, Lounges, boarding gates, jet bridges, loading ramps and stairs, on the aircraft, during the flight and at baggage claim. Usage is also highly encouraged in high traffic areas such as security lines, restrooms and other areas throughout the airport.

What happens if someone does not comply with Alaska’s mask policy?

Refusing to wear a mask is a violation of federal law and may result in denial of boarding, removal from the aircraft, and/or penalties under federal law.

Are guests allowed to take their masks off to eat or drink on a flight?

While guests are allowed to temporarily remove their masks when briefly drinking or eating or when taking medication, masks must otherwise be worn at all times, including between sips of beverages or bites of food.

What types of face covering are considered acceptable?

Face coverings should cover a guest’s nose and mouth in alignment with best practice guidelines from the CDC and must meet the following requirements:

  • A properly worn mask completely covers your nose and mouth.
  • Cloth masks should be made with two or more layers of a breathable fabric that is tightly woven (i.e., fabrics that do not let light pass through when held up to a light source).
  • If gaiters are worn, they should have two layers of fabric or be folded to make two layers.
  • Masks should be secured to the head with ties, ear loops, or elastic bands that go behind the head.
  • A mask should fit snugly but comfortably against the side of the face.
  • Masks should be a solid piece of material without slits, exhalation valves, or punctures.

When does this policy go into effect?

This policy goes into effect at 12:01 a.m. May 11, 2020. And will be in place until further notice.

Will Alaska Airlines be supplying face coverings for guests?

Guests should bring their own face coverings, but we will have face coverings available, as supplies allow, in the check-in lobby and boarding gates for guests who forgot their mask at home.

Will Alaska’s employees also be wearing masks?

Yes, Alaska Airlines and Horizon Air employees, and our business partners, who cannot maintain six feet of social distance during interactions with guests or co-workers, started wearing face coverings May 4. This includes pilots, flight attendants and customer service agents.

What if a guest refuses to wear a face covering at the airport?

If a guest arrives at the airport and refuses to wear a face covering, they will be denied boarding. If a guest is denied boarding while at the airport, they can rebook their travel with one of our agents at the airport or update their travel online at alaskaair.com or contact our Reservations team at 1 (800) 252-7522.

Has Alaska Airlines installed social distancing stickers at airports they serve?

Yes. We’re installing social distancing decals to remind people to ‘Mind Your Wingspan,’ at each one of our airports where we fly. The stickers, spanning 6 feet apart, can be found at our ticketing counters, baggage drops, customer service centers and gate areas. The Alaska branded stickers will be deployed systemwide over the coming weeks.

Related:

For every #GoingTheExtraMile mom-ent shared we’ll donate 500 miles to those in need

Take a mom-ent to give a shout out to the moms out there this Mother’s Day, and we’ll donate to people in need. Use both #GoingTheExtraMile and #iFlyAlaska in your social post (on Facebook & Instagram) to share a moment when your mom went the extra mile. For every post, we’ll donate 500 miles to our LIFT Miles Program for disaster relief, up to 500,000 miles.

From all of us at Alaska, we wish you a very happy Mother’s Day. Here are some of our favorite employee mom-ents:

Alaska Mom Juanita from D.C.

Juanita at Dulles International Airport

Alaska gate lead Juanita has worked for Alaska for almost five years. She is a mother of three & “glam mom” of one. Her son, Bobbie says she brings high energy to her team and cupcakes on a weekly basis or things she’s cooked to keep everyone’s spirits up and show her support for everything everyone is doing during this tough time.

“My favorite thing about my mom is while I am working and in between her working she was still bringing in meals, and I’d be on conference calls and she walks in and says hi to everyone on the call. It just shows her support for me when I was alone during this time period. Because social distancing can be hard for people who are extroverts so it was comforting knowing that I could come up to my mom’s house and have that good time with her so we got to workout, we ran the trail every week, we tried to do some TikTok videos and she’s a way better dancer than I am. So it was just fun, just bonding with her.”

Bobbie & his mom Juanita

Alaska Mom Katokula from Anchorage

Kato at Anchorage’s Cargo facility

Katokula or “Kato” has worked for Alaska Airlines for 11 years at Anchorage’s Cargo facility. Her daughter Maata says her mom is proud to work for Alaska Airlines and that she never hesitates to pick up shifts, especially during COVID-19. She says her mom always goes the extra mile every day she goes to work and loves it.

“She wears so many hats there at the warehouse and has been recognized numerous times for her hard work. My mom is very caring, genuine and supportive. She supports everybody, family, friends, churches, even though she’s as busy as she is she still goes above and beyond for everybody, it’s amazing!”

Alaska Mom Rachael from Everett, Wash.

Rachael making masks to donate to people in need.

Rachael is a Horizon Air passenger service agent at Paine Field. She’s worked for Horizon for nearly two years and has twin boys who are now in college.

Recently, Rachael organized a group of Horizon employees to create and donate nearly 800 masks for people in need, including students at Central Washington University.

“I’ve always liked the saying ‘see a need, fill a need,’ so seeing what was happening and noticing a lot of people were needing masks, I thought, ‘you know I have a sewing machine, I know the basics of sewing. I know there are a lot of people out there that have donations, that can’t sew, but they could donate supplies.’ I ran it by my manager and she loved the idea, so that’s how it was born.”

She says her family is quite lucky. “I honestly don’t know of anyone close to me who has been sick or affected personally by the virus. I feel like things could be a lot worse, but I’ve got it good.”

Horizon Air employees volunteering to create masks.

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