Groundbreaking pilots have their sights on closing the gender gap

Chances are, on any given flight, your pilot isn’t a woman—an irking approximation both Captain Kat Pullis and Kisa Wiley hope will change during their lifetime.

Women in the flight deck remain somewhat of a rarity: Only about 7 percent of commercial airline pilots in the U.S. are women. However, Pullis and Wiley want the industry to celebrate how far it’s come in recent years and set an example for future generations of women in aviation.

“We are rare, but for us to be successful in whatever we choose to do is not.” — Captain Kisa Wiley, Base Chief Pilot, Horizon Air

Capt. Kisa Wiley with an E-175 Horizon aircraft in 2021.

Both pilots agree the path to becoming a pilot is not always linear, and the aviation industry still has work to do to reach gender and racial equity.

As a company, we celebrate their unwavering tenacity, achievements and paving the way for women alike in the industry every day, especially today, International Women’s Day.

Captain Wiley didn’t always dream of becoming a pilot. Fate has a funny way of putting you in the right place at the right time.

While studying Art History in college, her sister asked her to go to ground school with her—to take classes to gain all necessary aeronautical knowledge before flying. That fall, she turned in her history books for a pair of wings at Embry-Riddle Aeronautical University, the world’s largest, fully accredited university specializing in aviation and aerospace.

Capt. Wiley in 2021.

Today, she is a captain and base chief pilot for Horizon Air, Alaska’s regional airline, which she has been part of since 2015. When she’s not flying, she is the first point of contact for management when a pilot needs something—similar to an HR representative. She helps pilots navigate medical appointments, jury duty, a death in the family or answer questions they may have about X, Y and Z.

“My favorite thing is being able to make a difference for somebody,” Wiley said. “Because I’ve been that pilot who needs something and it might seem like a little thing, but it can mean a world of a difference to them.”

Captain Pullis, also a base chief pilot, is the first female to assume this role at Alaska Airlines. Her path to aviation was a bit different. Growing up in Hawaii on Oahu, she looked at travel as a way to spread her wings and see the world.

Capt. Pullis in 2019.

She says her strength and inspiration come from her Hawaiian ancestor Queen Ka’ahumanu, who removed taboos and barriers for women in Hawaii.

“I named my daughter after her. She means a lot to me culturally and as a female,” she says, and like a queen, Capt. Pullis takes pride in not fitting the mold. “As soon as I embraced my differences, everything worked out. I didn’t have to pretend to be the ‘perfect’ pilot—I just had to be myself.”

“At the end of the day, if you’re just yourself, and you don’t put up a wall, and you can just be another human sitting next to another human and try not to make it this male-female thing, it is great, and all the walls fall,” said Capt. Pullis. Photo from 2019.

Wiley quickly learned that flying came naturally to her—call it perseverance or family genes—both her dad and grandfather were pilots. Her mom also worked for Alaska in the 70s with maintenance and later on as a flight attendant.

Her dad was one of the first Black pilots hired at Alaska in 1975.

Wiley’s parents both worked for Alaska Airlines. Her dad was one of the first Black pilots hired at Alaska.

“I didn’t really think of my dad as a pioneer growing up; it wasn’t until I was older and started learning about some of the history and some of the challenges and discrimination he may have faced when getting his career started that I realized how impressive it all was,” Wiley said.

Growing up, she says she was fortunate not to be told certain things were for boys or girls.

Capt. Wiley in 2021.

“I realized the upbringing I had was a privilege, not the norm. And that is extremely unfortunate because it should just be the norm to tell people of color or women that they can do the same thing that white guys do,” Wiley said.

When asked what sort of changes she’s noticed since her parents’ day, Wiley says the industry is more welcoming, but there is still more work to improve gender inclusivity and racial equity.

“The number of female pilots has increased, but it’s still a male-dominated field. However, I’ve noticed recruiting has changed, and we’re trying to hire more women of color,” Wilesey said.

As a Black Asian female pilot, Wiley says she was happy to see Horizon and Alaska actually put a plan in action to advance racial equity.

“I was glad to see it extend beyond the period of time when the outrage dies down, and the steps toward progress do too,” she said.

Pullis agrees the field could use more women, but it starts with education and setting realistic expectations like what flying will be like while trying to balance a family and personal life.

Pullis’ husband is also a pilot with Alaska. She says “even though I’m a groundbreaking woman, none of this would be possible without the support of my husband! I’m so fortunate to have such a great partner!”

“When I first started, I was like ‘I want to fly the biggest airplane around the world and just travel.’ If you were to ask me now, that’s the furthest thing from what I want … I want to go up and down the West Coast and then come home and have dinner with my kids. That’s my priority now,” said Pullis.

Wiley, a mom of two, says finding balance as a pilot can be challenging but isn’t anything she can’t handle. Someday, if her daughter chooses to fly, she would be a fifth-generation pilot — and hopefully her chances of sitting next to a female co-pilot will be much greater.

Wiley with her family pre-pandemic. Her husband is a fourth generation pilot—his dad actually flew with Wiley’s dad once in the 80s (talk about a small world).

5 reasons Alaska Airlines employees are truly remarkable

The people of Alaska, including our regional airline Horizon Air, are the heart of our business and the reason we’re an award-winning airline. We celebrate their passion, dedication and hard work every day—especially today, Employee Appreciation Day, with heartfelt thanks for all they do!

Here are five reasons our employees are remarkable:

1. Safety is always top of mind.

Safety is at the forefront of everything we do at Alaska Airlines. Every employee is empowered to stop the operation if something feels unsafe. In fact, we love safety so much, our employees made a music video about it. Featuring our actual employees, the video highlights the number of ways we’re focused on keeping our guests and employees safe as part of Next-Level Care.

2. Kind-heartedness comes naturally.

Our people put their hearts into everything they do. They are the foundation of who we are as a company and live out our purpose of creating an airline people love. And we will continue to advance racial equity with goals for representation, inclusive culture, and public leadership. Learn more.

3. Make travel carefree and easy.

Alaska employees are empowered to think differently, so they can provide the best experience for our guests and employees. Innovation is a huge part of who we are, and our teams are always looking for new ways to enhance the travel experience such as offering touch-free travel options that allow guests to scan boarding passes up to six feet away, print bag tags without touching the check-in kiosk and purchase food and beverages on board using pre-stored payment preferences, and Pre-Clear requirements for seamless travel to Hawaii.

4. Community giving is nonstop.

Our employees are heavily invested in the communities we serve and support the charities they care about most. Through matching gifts, our LIFT Miles programs, the Alaska Airlines Foundation and community events, Alaska makes it easy for employees to give back, and recognizes employees each year for going above and beyond in service to their community. Our people are especially passionate about making flying matter for good and connecting young people with opportunities for a better future – including career paths in aviation!

5. Resilient beyond measure.

Our employees always go above and beyond—nights, weekends and holidays—to take care of our guests, each other and our communities. They never stop working to make Alaska the best we can be, including through a year that was anything but normal. Together, we go far.

Thank you!

Alaska’s Pre-Clear Program makes flying to Hawaii a breeze says guest & island native

Recently, I flew to Hawaii using Alaska’s Pre-Clear program to seamlessly get to the islands to help my baby sister move into her dorm room for her first year of college. I couldn’t miss out on this major milestone (and aloha, Hawaii!).

My two sisters and I are super close. My baby sis is 14 years younger than me so you can imagine what it was like as a teenager having to share the TV with a toddler—swapping MTV for baby Mozart and diaper duties before slipping away to dance class. Don’t get me wrong, the tot cramped my style, but it wasn’t long before our bond was deeper than any high school clique.

When it was time for her to go to college—during the COVID-19 pandemic nonetheless—I knew I had to be there (mindfully).

Left to right: My oldest sister, youngest sister and I with ‘Leahi’ in the background (aka ‘Diamond Head.’) ll Right: Mom and daughters.

Hawaii is the ‘Pre-tty-Clear’ choice to travel safe & mindfully

Alaska recently launched its Hawaii Pre-Clear program, empowering flyers with the ability to bypass airport screening upon arrival with an approved negative COVID-19 test. Pre-Clear is just one of the many features of Alaska’s Next-Level Care that provides guests with a safe, clean and mindful travel experience—it was super easy and made all the difference!

What is Pre-Clear? And, how do you get it?

Alaska’s Hawaii-bound guests can skip the line upon arrival in the Hawaiian Islands.

Get pre-cleared online in six easy steps:

1) Create a ‘Safe Travels profile’ at https://travel.hawaii.gov. Each traveling adult must create their own profile. You can add minors as additional travel members.

2) Enter your trip details. Add a trip for each leg of travel. A QR code will be needed for each leg of your trip—the QR code is key!

3) Upload your documents. First, upload your COVID test result. You are only able to upload a COVID-19 test result taken within 72 hours from the final leg of travel. If your test result is verified, the status of the document will show COVID Negative. Your given name must also match with what is on your gov. ID.

4) Log in to your account 24 hours before your departure to fill out the Travel Health Questionnaire.

5) Receive your QR code via email after filling out the questionnaire. IMPORTANT: Save your QR code to your phone or print it out to speed up the process at the airport.

6) Have the following things ready when you arrive at the airport:

  • Your QR code.
  • A valid government issued ID for each traveling adult.
  • If you have a quarantine exemption, bring your letter or proof of the exemption.
  • It’s also helpful to bring a physical copy of your test results to the airport for the screening process just in case technology fails you.

Once you’re screened at the airport, a gate agent will verify that your profile is updated and give you a pre-clear wristband. Your trip details will be updated under “trips” on your Safe Travels profile, which you can use to show your hotel and/or rental car company that you are exempt from Hawaii’s mandatory 10-day quarantine.

Guests with pending test results will not be able to be pre-cleared prior to departure and will have to quarantine upon arrival in Hawaii for 10 days, or the duration of your stay, whichever is shorter.

My “VIP” Pre-Clear experience

After booking my flight, I visited Alaska’s travel advisory page, where it explained the requirements for each island. Since we were going to Oahu, I learned I needed to take a COVID-19 test from a trusted partner within 72 hours before my Hawaii-bound flight. And since Alaska is all about care and ease, the page linked directly to a list of trusted COVID testing partners. From there, I was able to book my appointment faster than the time it might take you to nail down my Hawaiian middle name (it’s 20 letters long “Kuuipoikaheepueone”).

After booking an appointment to get tested, I went back to the advisory page to find the list of all of the following things I needed to do before my flight:

  • COVID test and results? Check.
  • Safe Travels profile? Check.
  • Required documents locked and loaded for the day of departure? Cheehu! (Pidgin English expression of excitement). Check!

I arrived at the airport about two hours early, anticipating the process might take some extra time, but it didn’t take long at all! I easily found the marked Pre-Clear line and went through the line quickly. My Safe Travels profile was verified by an Alaska AIrlines agent. After that, I was given my official Pre-Clear wristband, and made my way to security.

On board, it was smooth sailing. Every guest wore a mask (a travel requirement these days), and the crew did a fantastic job ensuring people stayed masked-up. From seatback cards to announcements and cute napkins, the message was clear; you can expect that Alaska will keep you safe.

As we deplaned, the crew instructed travelers where to go—if you had a Pre-Clear wristband you were instructed to follow the Pre-Clear path, where we met the National Guard to show off our “VIP” wristbands for quick and easy clearance. Overall, it was simple and effortless.

Be mindful and malama while in Hawaii

Pro tip: when you visit Hawaii, aim to shop local by scouting for a certified ‘Open With Aloha’ sign. Your money will go right back into local small businesses.

Over the next few days, we helped my little sister set up her dorm room, chowed down on ono (delicious) eats, and most importantly, we respected the islands through malama (the Hawaiian value of taking care, preserving, protecting). As Native Hawaiians, but especially as visitors, we must honor the land and culture.

One way we recognized malama was by taking the donor cultural tour at the Maunalua Fishpond Heritage Center in Maunalua Bay, Oahu, to pay our respects to this ancient freshwater spring and educate ourselves on its critical role in the life cycle of many native species. It was humbling and inspiring, motivating my sisters and me to ground ourselves deeper into the roots of our aina (land) and kupuna (ancestors) compelling us to kokua (help) in any way we can.

“Freshwater meeting the ocean is the piko (navel string) of our land and sea,” said Scott Liloa, the fishpond’s kiai O Kanewai (guardian of the spring) who showed us around. “Preservation of this wahi pana (legendary place) is important for the well-being of the aina (land). We hope to preserve and protect this sacred place for all to learn and enjoy for many years to come.”

My sisters and I taking a moment of stillness as we soaked in the sacred space.

As it came time to head back home, I felt refreshed and deeply moved to share my experience and appreciation for Alaska for its commitment to safety and the places they fly.

Mahalo nui loa (thank you very much) for your malama and care, Alaska. Pupukahi i holomua (Unite to move forward.)

Book your dream getaway to Hawaii at alaskaair.com.

Hawaiian Airlines Announces First Executive Chef Team, New Members of Onboard Featured Chef Series

HONOLULU – Hawaiian Airlines today announced the appointment of husband-and-wife team Wade Ueoka and Michelle Karr-Ueoka, owners of Honolulu’s MW Restaurant and Artizen, as its executive chefs. Together, they will oversee menus from the carrier’s popular onboard Featured Chef Series, as well as curate First Class meals for inbound flights from the U.S. mainland and all cabin menus for flights between Hawaiʻi and Japan, Australia and New Zealand and outbound flights to South Korea.

Executive Chefs Wade Ueoka and Michelle Karr-Ueoka

 

Ueoka previously prepared meals for Hawaiian’s guests as a featured chef in 2016 and 2018. The airline’s first executive chef duo replaces Chef Lee Anne Wong, owner of Honolulu’s Koko Head Café, who joined the Featured Chef Series in 2015 and has served as executive chef since 2018.

“Our Featured Chef Series has developed into a top-rated meal program that celebrates the vibrant culinary scene and outstanding agricultural bounty of our islands,” said Renee Awana, managing director of product development at Hawaiian Airlines. “Lee Anne Wong has played an innovative role in developing this program, and we are thankful for her time as both a featured chef and our executive chef. We offer her our sincere gratitude as she passes the torch to Chef Wade Ueoka and Chef Michelle Karr-Ueoka.”


About Our Executive Chefs

Ueoka was born and raised on Oʻahu and graduated from the culinary program at Kapiʻolani Community College. From his humble beginnings as a fry cook at Zippy’s Restaurants, he became chef de cuisine at the nationally recognized Alan Wong’s Restaurant. Ueoka has worked at several acclaimed eateries, including The French Laundry in Napa Valley, California, and Alex in Las Vegas. He has been recognized nationally as a Rising Star Chef and has received numerous local awards for being one of Hawai‘i’s leading chefs. 

“After participating in the Featured Chef Series for nearly five years, it was an honor to be offered the role of executive chef,” Ueoka said. “Michelle and I are excited about the opportunity to share our passion for food on a global scale and look forward to welcoming Hawaiian’s guests with new menus that represent our home.”

Karr-Ueoka, one of Hawaiʻi’s premier pastry chefs, was born and raised in Honolulu. While attending the University of Hawaiʻi at Mānoa, she discovered a love for cooking after working at Alan Wong’s Restaurant. Karr-Ueoka attended the Culinary Institute of America in Hyde Park, New York, and later worked at various award-winning restaurants, including Daniel and Per Se in New York, and The French Laundry in Napa Valley. In over a decade as a pastry chef, she has been recognized as a semi-finalist of the James Beard Award and received the Rising Star Chef Award as a pastry chef. 

“I have flown Hawaiian Airlines since I was a child, so as a chef, it’s very exciting to think that I now have the opportunity to design its in-flight meals,” said Karr-Ueoka. “Wade and I can’t wait to get started as Hawaiian’s first executive chef duo and husband-and-wife team.”

In 2013, Ueoka and Karr-Ueoka opened Oʻahu’s MW Restaurant, which the James Beard Foundation nominated for Best New Restaurant in 2014. In 2015, the couple opened Artizen by MW in Honolulu.


New Cohort of Featured Chefs

Now in its sixth year, the Featured Chef Series offers First Class (U.S. mainland) and Business Class (international) guests onboard Hawaiian’s flights the opportunity to enjoy menus designed by a rotating roster of Hawaiʻi’s greatest established and emerging chefs. The carrier’s Featured Chef Series now includes Eric Oto of Hoku’s at The Kahala Hotel & Resort, Robynne Maii of Fête, Dell Valdez of Vein at Kakaʻako, Jason Yamaguchi of Mugen Waikiki, and Chris Kajioka of Miro Kaimuki. Celebrity Chef Chang-Wook Chung of Seoul’s Kumsan Noodle Factory will continue to delight guests on Hawaiian’s inbound flights from South Korea with his esteemed fare. 

Featured Chef Series

 

The timeline for the Featured Chef Series is as follows:

December 2020 – May 2021: Robynne Maii, Fête

First Class – Hawaiʻi to U.S. mainland

Born and raised in Honolulu, Chef Robynne Maii began her culinary adventure at 3660 on the Rise and Padovani’s Bistro and Wine Bar on Oʻahu. In 1999, she moved to New York City, where she worked at Union Pacific and the Waldorf-Astoria Hotel in its pastry banquet kitchen. Robynne worked for Gourmet magazine, City University of New York (CUNY), and has been a cookbook judge for the James Beard Foundation Awards since 2004. In 2015, Maii and her husband opened Fête in Honolulu’s bustling Chinatown. In 2018, Maii partnered with Hawaiian to debut LunchBox by Fête, a café-style restaurant at the airline’s Honolulu headquarters.

June – November 2021: Dell Valdez, Vein at Kakaʻako 

First Class – Hawaiʻi to U.S. mainland

Chef Dell Valdez is the executive chef at Vein at Kakaʻako, specializing in modern Mediterranean cuisine. Valdez, a Maui native, was raised by immigrant parents who instilled in him a hard work ethic and mantra of “treating everyone as you would want to be treated.” He first learned to cook at home alongside his mother, who he calls his “greatest influence.” In 2000, he graduated from the culinary program at Kapiʻolani Community College. 

December 2021 – May 2022: Jason Yamaguchi, Mugen Waikiki

First Class – Hawaiʻi to U.S. mainland

Chef Jason Yamaguchi was born in Los Angeles and raised on Oʻahu. Yamaguchi’s passion for food was sparked in high school when he worked under James Beard Award-winning Chef Roy Yamaguchi of Roy’s Restaurants. Over two decades, Yamaguchi built his portfolio as a tastemaker while working under the watchful eye of respected chefs on the U.S. West Coast, including James Beard Award-winning, Michelin-starred Chef Michael Mina and Hawaiʻi’s own Chris Garnier of Roy’s Restaurants. Now residing in Honolulu, Yamaguchi is the executive chef of Mugen Waikiki, known for its French-Japanese cuisine.

June – November 2022: Chris Kajioka, Miro Kaimuki

First Class – Hawaiʻi to U.S. mainland

Chef Chris Kajioka was born and raised in Honolulu and began his culinary training at the Culinary Institute of America in Hyde Park, New York. He has worked at prominent restaurants across the country, including Ron Siegel’s Dining Room at the Ritz-Carlton and Mourad Lahlou’s Aziza in San Francisco, California, and Thomas Keller’s iconic Per Se in New York. In 2012, Kajioka returned to Hawaiʻi to become the executive chef of Vintage Cave, where he received his first James Beard Foundation nomination for Rising Star Chef of the Year in 2014. In 2016, he partnered with Chef Anthony Rush to open his first restaurant, Senia, where he received several James Beard nominations. Kajioka is currently chef and co-owner of Miro Kaimuki and Bar Māze in Honolulu. 

2016 – 2022: Chang-Wook Chung, Kumsan Restaurant

All Cabins – Seoul to Hawai‘i

Chef Chung, a featured chef since 2016, will continue his tenure on flights from South Korea. An expert in French and Japanese cuisine, he is the owner and chef of Kumsan Noodle Factory in Seoul. His culinary excellence has been widely recognized, and he has appeared in several Korean television programs. Feeling a strong personal attachment to Hawai’i, Chung has returned to the islands every year since his first visit over a decade ago.

Chef Eric Oto of Hoku’s at The Kahala Hotel & Resort recently completed his second menu cycle (June – November 2020) for inbound flights from U.S. mainland since joining the Featured Chef Series in 2018. His passion for the culinary arts began at the age of four when he caught his first fish with a bamboo cane pole. At a young age, Oto learned the philosophies of respecting and appreciating Hawai‘i’s food ecosystem from his father, a lifelong farmer and fisherman. Today, Oto’s reverence for the ocean can be seen — and tasted — in his cooking. Committed to supporting Hawai‘i’s next generation of chefs, Oto serves as a chef-mentor for local high school students with the Hawai‘i Culinary Education Foundation and the Chaîne des Rôtisseurs Jeune Chef Competition.

Other former participating chefs have included Mark Noguchi of Pili Group, Jon Matsubara of FEAST, Andrew Le of The Pig & The Lady, and Sheldon Simeon of Tin Roof Maui. Chai Chaowasaree of Chef Chai Restaurant was Hawaiian’s first executive chef from 2010 to 2018. 

More information about the program and Hawaiian's latest in-flight menus are available at www.hawaiianairlines.com/our-services/in-flight-services/dining-and-drinks/featured-chef-series.


About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 92nd year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai‘i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Hundreds of guests & employees fly on first Alaska 737-9 MAX flights

Today, Alaska Airlines is flying the first passengers on board its first 737-9 MAX aircraft. The aircraft will complete two roundtrip passenger flights between Seattle and San Diego, and between Seattle and Los Angeles.

“We’ve eagerly waited for this day. It was a proud moment to board our newest 737 aircraft last week on one of our employee flights and fly it home,” said Alaska President Ben Minicucci. “This plane is a significant part of our future. We believe in it; we believe in Boeing and we believe in our employees.”

We’ve tested and verified all required and necessary processes to prepare the aircraft for passenger service. We’re ready to welcome you on board!

Since taking delivery of the aircraft in January, our teams have tested and verified all processes to prepare the aircraft for passenger service. We put the plane through its paces, which included flying it more than 19,000 miles and 50+ flight hours all over the country, including Alaska and Hawaii — proving to the FAA we can operate the plane safely.

In order to fly the 737-9, pilots are required to take eight hours of flight simulator and computer-based training that focus on the operation of the MAX. Our pilot training program for the MAX is more extensive than what’s required by the FAA.

For us, if an aircraft is not safe, we won’t fly it, period.

Before the aircraft entered commercial service today, hundreds of employees from across the company flew the 737-9 MAX last week in Seattle and Los Angeles. See what it was like through a few of their eyes:

Video: Last week, customer service agents, maintenance technicians, flight attendants, reservations agents and others flew in from everywhere like Fort Lauderdale, San Jose and New York to experience the new plane.

Our maintenance technicians undergo a minimum 40 hours of training on the variations between the MAX and our existing 737 NG fleet, with certain technicians receiving additional specialized training.

We have high expectations and confidence that Boeing has made the required changes and necessary improvements to the MAX. With these enhancements and the FAA’s thorough inspection processes, this aircraft  meets our high safety standards. Learn more about our dedication to safety and our training programs for the MAX at alaskaair.com/737MAX.

Alaska staff writers Tricia Bruckbauer and Ray Lane contributed to this article.

Hawaiian Airlines Maintains On-Time Performance Record for 17th Consecutive Year

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HONOLULU – In a year that tested the airline industry, Hawaiian Airlines held on to its top spot as the nation’s most punctual carrier. For the 17th consecutive year, Hawaiian has enjoyed the best on-time performance record with 87.5 percent of its flights arriving on time last year, according to the U.S. Department of Transportation. Hawaii’s hometown airline began its on-time performance streak in 2004.

“I couldn’t be prouder of our team members for overcoming the most challenging year in our industry’s history to ensure our guests continued to enjoy our leading on-time reliability,” said Peter Ingram, president and CEO at Hawaiian Airlines. “My mahalo goes out to each member of our ‘ohana for their dedication to our guests during these exceptionally trying times.”

In 2020, as a result of suppressed demand and travel restrictions caused by the COVID-19 pandemic, Hawaiian operated a reduced flight network and suspended most of its international routes. As the state of Hawai‘i reopens for travel, Hawaiian has gradually resumed nonstop service connecting the islands with 16 U.S. gateway cities, more than any other airline, and restarted flights between Honolulu and Japan and South Korea. In March and April, Hawaiian will launch four new North America routes, including nonstop service between Honolulu and Austin, Ontario, Calif. and Orlando, as well as daily nonstop service between Long Beach and Maui.

The U.S. DOT's monthly Air Travel Consumer Report ranking the nation's 16 largest air carriers is available online at www.dot.gov/individuals/air-consumer/air-travel-consumer-reports.
 

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 92nd year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai‘i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Planting Seeds for Future Stewards of the Hawaiian Language

As Mahina ʻŌlelo Hawaiʻi (Hawaiian Language Month) comes to a close, our ‘ohana's celebrations are far from over – and they are extending beyond our aircraft and workplace. On Saturday, members of Team Kōkua, our employee volunteer group, helped mālama the ʻāina (care for the land) at Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

I ka moe ʻana aku o ko kākou Mahina ʻōlelo Hawaiʻi, ʻaʻole naʻe e pau ko kākou hoʻolauleʻa ʻana i ka nani o ka ʻōlelo – a ke puka aku nei ma waho o nā palena o ko mākou kahua hana a me nā mokulele kekahi. Ma ka Pōʻaono i hala, ua huli nā lima o Team Kōkua, ko mākou hui hana kaiāulu, i lalo e mālama ʻāina ai i Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

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Several Team Kōkua volunteers gathered beneath the Koʻolau Mountains at Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

 

“The language of our elders flourishes through engaging with one another, through breaking bread together and through eating traditional foods that bring energy to the body and spirit. Mahalo to Hawaiian Airlines for giving us occasion to rejuvenate the land. We say this with great aloha, joyful spirits, and thanks," said Kamehaʻililani Waiau, principal of Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

“E ola a ōhāhā mai ka ʻōlelo kūpuna ma o ka launa, ka pū paʻakai, ka hoʻāʻo ma nā ʻano a pau a me ka ʻai kuʻuna e hōʻikehu ai ke kino a me ka naʻau. Mahalo e ka Hui Mokulele ʻo Hawaiian ka hoʻoulu ʻana i ko mākou ʻiʻini e hoʻi hou i ka māla e kahukahu ai i ka honua kula e ola, e ulu, e wehi. Me ke aloha Kamakau a me ka naʻau piha hauʻoli mākou e hāpai ai ko mākou leo mahalo.” – Kamehaʻililani Waiau, Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School.

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Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School staff welcoming Team Kōkua with an oli (chant).

 

The 10-acre campus is nestled at the base of the humbling Koʻolau Mountain Range on Oʻahu’s Windward (eastern) side. There, hundreds of local young minds are molded through Hawaiian language and culture curricula. The immersion school is celebrated for weaving traditional and contemporary teaching to instill in children a strong cultural identity and sense of place. Students have become stewards of the language, in a sense, learning from innovative digital resources created by the school’s faculty and partners for language learning, including manomano, an online Hawaiian dictionary, and Lehulehu, a ʻōlelo Hawaiʻi puzzle app modeled after the popular game Words with Friends.

Aia ke noho hanohano maila ua kula nei i mua o ke alo o ʻIolekaʻa a me Keahiakahoe i Koʻolaupoko, Oʻahu ma luna o ka ʻāina he 10 mau ʻeka. Aia ma laila he haneli a ʻoi mau haumāna e aʻo nei ma o ka ʻōlelo Hawaiʻi i nā mea Hawaiʻi. ʻO ka waiwai o ia ʻōnaehana aʻo, ʻo ia hoʻi ka wili pū ʻia ʻana o nā mea o ke au nei a me ko ke au i hala i paʻa mai ai ke kahua o nā haumāna. A i mea hoʻi e hoʻokuluma ʻia ai ka ʻōlelo, ua haku ko ke kula i mau ʻenehana hou no ka poʻe haumāna a me ke kaiāulu, e laʻa me manomano, he puke wehewehe pūnaewele, a me Lehulehu, he pāʻani i ʻano like me ka pāʻani ʻo Words with Friends.

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Team Kōkua helped clear overgrowth in the school's māla (garden) to make way for native plants.

 

"Ke Kula ʻo Samuel M. Kamakau rises above the call of duty to its students, and views it as their kuleana (responsibility) to serve the community through innovation both in and out of the classroom,” said Debbie Nakanelua-Richards, director of community and cultural relations at Hawaiian Airlines. “From creating digital Hawaiian language resources to publishing books for their students, the school’s work for ʻōlelo Hawaiʻi is only the surface of what they do. They continue to teach how others can apply native Hawaiian thinking and a sense of place for those who call Hawaiʻi home."

“Kūlia ko Ke Kula ʻo Samuel M. Kamakau i ka nuʻu no ka pono o ko lākou poʻe haumāna, a i ka manawa hoʻokahi lākou e mālama aku nei i ko lākou kuleana i ke kaiāulu ma o ka noke mau i ka haku mea hou ʻana i loko, a i waho hoʻi o ka lumi papa,” wahi a Debbie Nakanelua-Richards, kuhina o ke keʻena kaiāulu a me ke kuʻuna ma ka Hui Mokulele ʻo Hawaiian. “Mai ka haku ʻana i mau ʻenehana ʻōlelo Hawaiʻi, a hiki i ka pāniki ʻana aku i nā puke no ka poʻe haumāna, ʻo ka ʻōlelo Hawaiʻi kekahi hakina wale nō o kā lākou hana e lawelawe nei. Oi noke mau lākou i ke aʻo aku i nā kānaka like ʻole e pili ana i ke kuanaʻike Hawaiʻi a me ke aloha ʻāina no ko kākou home.”

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A Team Kōkua volunteer learning about the plants that will make up the school's māla.

 

Twelve Hawaiian Airlines volunteers, including two fluent ʻōlelo Hawaiʻi speakers, pulled weeds from the school’s gardens and helped plant native trees and medicinal shrubs, such as naʻu (gardenia), aʻaliʻi and ti. Throughout the day, they were also encouraged to use basic ʻōlelo Hawaiʻi phrases, like “Naʻu e hana (I will do it)" and “He aha kēia/kēla (What is this/that?)", taught in our Ke Kumu: Papa ʻŌlelo Hawaiʻi (The Source: Hawaiian Language Class), a free, virtual learning opportunity offered to all employees and retirees.

Ua komo he 12 mau mea hana kaiāulu (aia hoʻi 2 mau kānaka i wali ka ʻōlelo Hawaiʻi iā lāua) mai loko mai o ka Hui Mokulele ʻo Hawaiian i ka waele nāhelehele i nā māla o ke kula, a me ke kanu ʻana i nā lāʻau lapaʻau. ʻO ka nāʻū, ʻo ka ʻaʻaliʻi, me ka lāʻī kekahi o nā mea kanu i kanu ʻia ma laila. No ka lā holoʻokoʻa, paipai ʻia nā limahana e hoʻohana i ka ʻōlelo Hawaiʻi e laʻa me “Naʻu e hana” a me, “He aha kēlā?” e like ma ka mea i aʻo ʻia ma Ke Kumu: Papa ʻŌlelo Hawaiʻi, he papa ʻōlelo Hawaiʻi pūnaewele hoʻi i hoʻolako ʻia no nā limahana a me nā mea līkaia o ka Hui Mokulele ʻo Hawaiian.

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Volunteers planted young ti plants, a symbol of good fortune in Hawaiian culture, in the heart of the school's campus.

 

"It was a dream come true to see Team Kōkua and Ke Kula ʻo Samuel M. Kamakau’s ʻōlelo Hawaiʻi warriors working so closely together,” said Mathew “Manakō” Tanaka, senior specialist of cultural and community relations, who attended the volunteer event and taught the recent Ke Kumu class. “To be in the presence of those who have dedicated their lives to the preservation of the language was humbling, and to see my friends participating in the cause while clearing overgrowth made me even more proud to be a part of Hawaiian Airlines.” 

“Me he kō ʻana ia o ka moemoeā i ka ʻike ʻana i ko Team Kōkua me ko Ke Kula ʻo Samuel M. Kamakau mau koa ʻōlelo Hawaiʻi e pūpūkahi ana i ka holomua,” wahi a Mathew “Manakō” Tanaka, laekahi keʻena kaiāulu a kuʻuna, he mea hana kaiāulu hoʻi nāna i aʻo i nā papa Ke Kumu. “Haʻahaʻa i ka nohona i ke alo o nā kānaka na lākou e kiaʻi nei i ko kākou ʻōlelo Hawaiʻi, a i ke ʻike ʻana i nā hoa hana e komo piha ʻana i ka hana, hū aʻela ka haʻaheo no kaʻu ʻoihana ma ka Hui Mokulele ʻo Hawaiian.”

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Jamie Pirkl was among several volunteers learning and encouraged to use ʻōlelo Hawaiʻi when offering to complete a job.

 

"I’m not a native ʻōlelo Hawai’i speaker, so it was very humbling and such an enriching experience for me to be so immersed in it,” said Jamie Pirkl, systems lead for revenue management systems and Team Kōkua volunteer. “This volunteer event has inspired me to take my learnings of ʻōlelo hawai’i further, and helped give me the courage to just ‘a’a i ka ‘ōlelo! (try speaking!) It is our responsibility as kama’āina (residents) that we at least try to learn the language and culture of where we live.”

“ʻAʻole au i mākaukau loa ma ka ʻōlelo Hawaiʻi, no laila ua haʻahaʻa a kūpaianaha hoʻi au i ke komo piha ʻana i ka ʻōlelo,” wahi a Jamie Pirkl, he alakaʻi mālama kālā loaʻa a mea hana kaiāulu no Team Kōkua. “Ua komo ihola ka ʻiʻini i loko oʻu e hoʻonui aʻe i ke aʻo ʻōlelo Hawaiʻi ʻana ma muli o kēia hana kaiāulu ʻana, a mākaukau ihola i ka ʻaʻa wale ʻana i ka ʻōlelo! ʻO ko kākou kamaʻāina kuleana ia ʻo ka huli i ka ʻōlelo a me nā loina o ko kākou ʻāina e noho nei.”


Manaʻo readers can support Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School’s efforts by purchasing any item from the Keola Rapozo x Hawaiian Airlines Mahina ‘Ōlelo Hawai‘i Collection, available on our airline’s online logo store.

Keola Rapozo x Hawaiian Airlines: Designing Through A Cultural Lens

In navigating his creative brainstorms, local designer Keola Nakaʻahiki Rapozo says tapping into a Hawaiian mindset is like following a compass. For Rapozo, the co-founder of Hawaiʻi brand FITTED, thinking Hawaiian means reconnecting to a mainframe rooted in culture, language and perspective. In looking through this lens, Rapozo envisioned the word ōhāhā, the focus of his latest collaboration with our airline in celebrating Mahina ʻŌlelo Hawaiʻi (Hawaiian Language Month). 

Ōhāhā, meaning flourishing, fully developed and healthy, stemmed from Rapozo’s commitment to designing with a sense of place and perpetuating ʻōlelo Hawaiʻi – starting inside his home. A native Hawaiian raised in a predominantly blue-collar community on Oʻahu, Rapozo didn’t grow up with the language.

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Rapozo pictured in our Honolulu headquarters with select items from our Mahina ʻŌlelo Hawaiʻi collection.

“I was very much immersed in Hawaiian culture growing up, but back then [in the 1980s and 90s] things were different,” Rapozo said. “We weren’t encouraged to learn ʻōlelo Hawaiʻi, but cultural practices, like dancing hula, farming and working with kalo (taro) were very apparent. At that time, nobody was teaching ʻōlelo Hawaiʻi. For someone to speak back then, at least in my experience, was rare.” 

Years later, Rapozo marveled at the reintroduction of ʻōlelo Hawaiʻi in public schools (done at the helm of the Hawaiian revitalization movement). “I thought it was brilliant that the native Hawaiian community was establishing all-Hawaiian speaking schools," he said. "I knew that if I ever had a child, I was going to commit to teaching them the language.”

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Rapozo with his ʻohana holding a kalo (taro) plant pulled from their māla (garden).

 

Today, Rapozo and his wife have two daughters, ages 3 and 9, who attend Ke Kula Kaiapuni ʻO Ānuenuea K-12 Hawaiian language immersion public school. But for him, language is just the start. “I want my children at some point to be able to think Hawaiian, which is a different thing than speaking Hawaiian,” he said. “If I can get my daughters to learn how to look at things through a Hawaiian lens first, I think that will be incredibly beneficial in any aspect of their lives.”


Have time to learn a new moʻolelo (story)? Keola Rapozo shared one of his favorites that inspires his work every day and highlights how one can think Hawaiian.


“Ōhāhā is a Hawaiian word that describes being full, and my interpretation of it is, ‘How do I apply ōhāhā, fullness, to my own life?’ I want to give my daughters confidence, set them up for success and use culture and language to understand the world," he said. "There’s a Hawaiian proverb that says, ‘I ka 'ōlelo nō ke ola, i ka 'ōlelo nō ka make,’ or ‘In language there’s life, and in language there’s death.’ Words are powerful, and we can choose how to use our language. For me, I’m using my language and layering it with my interpretation of ōhāhā to build kiʻi (imagery); to share moʻolelo (stories) through kiʻi; to leave this space better for my daughters and the next person.”

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Photo credit: Mark Kushimi
Rapozo at his work studio in Honolulu where he conceptualizes his cultural and island-inspired designs.

 

This is not our first collaboration with Rapozo, who is best known for spearheading streetwear fashion of headwear and apparel inspired by Honolulu’s urban scene. In 2011, we tapped Rapozo to create Hawaiian patterns and branding during a major renovation of our corporate headquarters. In 2015, he partnered with POW! WOW! Hawaiʻi in the painting of murals that adorned our Honolulu ground service vehicles.

 

 

“This [Hawaiian's corporate headquarters] is a very endearing place for me,” Rapozo shared. “Working on the initial project with Hawaiian Airlines opened up a beautiful, long-lasting relationship between our companies. It’s been fruitful for me and for FITTED, which opened up our portfolio of client work. I’ve learned a lot through this partnership. I’ve been fortunate to consult on Hawaiian’s uniform projects, cabin designs, service truck projects, branding, etc., and always felt that Hawaiian valued my perspective.”


The Keola Rapozo x Hawaiian Airlines Mahina ‘Ōlelo Hawai‘i Collection is available at our airline’s online logo store. Proceeds from the collection will go to Ke Kula ʻo Samuel M. Kamakau Laboratory Public Charter School, a language immersion school on Oʻahu’s windward (eastern) side that teaches and shares ʻōlelo Hawaiʻi through traditional and contemporary methods. Sales will also benefit the school's innovation projects, including manomano, an online Hawaiian dictionary, and the creation of Lehulehu, a ʻōlelo Hawaiʻi puzzle app modeled after the popular game Words with Friends.

Thumbnail photo credit: Mark Kushimi

Rai Adair is a dancer, voracious reader, world traveler—and in Alaska’s new TV commercial

Rai Adair’s mom knew her daughter would be a force of nature. On Rai’s third birthday, her mom signed her up for ballet classes to burn off her outrageous energy. Adair, now a Seattle-based flight attendant, danced as a toddler through her elementary years and into her teens, taking as many new classes she could get her toes in, ultimately culminating in a Bachelor of Fine Arts in Dance from Ohio State University.

Rai Adair began her career with Aer Lingus, based in Ireland, then later with Horizon Air, Alaska’s regional airline, and joined Alaska Airlines in 2011.

Adair’s love of dance took a back seat as she transitioned to a flight attendant. She began her career with Aer Lingus, based in Ireland, then later with Horizon Air, Alaska’s regional airline, and joined Alaska Airlines in 2011. It was at Alaska where she discovered a way to combine her passion and profession—becoming a leader of Alaska’s Flight Attendant Drill Team.

Alaska’s drill team is a grassroots effort, made up of 30 flight attendants, and is maintained by employee volunteers. The team participates (pre-COVID) in company events throughout the year across our network—practicing during layovers and coming together to put on amazing performances to represent Alaska!

“Dancing releases endorphins reduces stress and puts a smile on everyone’s face—even under a mask,” Adair says. “One of the best things about leading the drill team has been the opportunity to get to know my fellow flight attendants and other Alaska employees.”

Alaska’s Drill Team at the Torchlight Parade in Seattle, WA in 2019.

Dancing for safety

While 2020 and the pandemic meant the drill team couldn’t have its normal parades to rehearse for, Adair was able to stretch her creative muscles as a featured employee in a recent Alaska’s Safety Dance commercial.

“It was a little bit like getting the old gang back together,” Adair said. But as much fun as shooting the commercial was, Adair takes safety very seriously. Her focus each flight is enforcing our mask policy. “I want everyone on my flights to leave feeling safe,” she said.

Studies have shown the risk of air travel is low with the combination of mask wearing, diligent cleaning protocols and advanced filtration systems used on Alaska’s aircraft.

Books are a window to travel.

Adair enjoys sharing travel tips, often telling guests what they should see and do in different cities, and how a good book can help.

“My mother was a librarian, so I’ve loved books my whole life,” Adair says. She eschews travel guides and dives into fictional novels set in unique destinations. “Fiction can give you a taste of the spirit of the place that makes it even more fun to explore when you get there.”

Adair highly recommends getting lost—on purpose. She says the pandemic has made it harder to do that, but not impossible. It just takes a bit more planning, she says, like always having a blanket in her suitcase to set up an impromptu socially distanced picnic in a park.

“On layovers, I take the whole day to get lost and really explore and find my way around–eating local food and finding cool shops and experiences along the way,” Adair says.

Sharing the love.

Adair’s own backyard provides inspiration for her wanderlust. Adair lives in Capitol Hill in Seattle. When unrest broke out in the city last June, and news reports filled her phone, she set out on foot, visiting Cal Anderson Park. She documented her outing on social media. There was a group giving out free food and water with a sign that said, “Kindness is our currency.” There was a community clinic in a truck. There were artists painting. There was a homeless man walking around talking to himself, and someone gave him a sandwich. And there was a selfie of Adair with an ice cream cone. Unlike what many headlines showed, there were plenty of moments of goodness too.

Adair enjoying sunshine—and social distancing—in Seattle, WA.

“I found a lot of like-minded people who wanted to find community-based solutions to the problems that our city is facing. I posted on Facebook and Instagram in the hopes that, in some small way, my own ground view of the situation would lead my friends and family to know the truth,” Adair says.

She says she is continually inspired by her fellow employees.

“Everywhere you look, you can find Alaska employees sharing their knowledge, creating community gathering spaces, and donating their time, energy, and money to causes all over the U.S. and the world. I love how awesome my coworkers are,” said Adair.

Adair in 2019.

If you’ve seen Adair in Alaska’s latest commercial, she has a dance tutorial for you to learn Alaska’s Safety Dance. See Adair’s dance lesson here.

Winter weather continues in Texas, mid-Atlantic and Northeast regions—check your flight status before going to the airport

February 17, 2021

Update 9 a.m.

Winter weather continues to impact airports in Texas, the mid-Atlantic and Northeast regions. Conditions continue to be a challenge as ground crews work to clear snow and ice from our airplanes, though warmer weather is in the forecast. Guests should expect delays or cancellations and check the status of their flight before heading to impacted airports.

If your travel is affected, you should be notified via email or on Alaska’s mobile app if your flight(s) are canceled or delayed. We are also offering a flexible travel policy for those who would like to change their travel. 

Thanks again to all of our guests who worked with us on not-so-great travel days recently.


Winter weather impacting flights in Texas, mid-Atlantic and Northeast regions—check your flight status before going to the airport

February 16, 2021

Update 2 p.m.

Winter weather continues to impact many regions in the U.S. today, including: Texas, other parts of the South, the mid-Atlantic and the Northeast regions. Alaska, Horizon and SkyWest have canceled at least 25 flights today to impacted airports. More cancellations could occur in these locations tomorrow, weather permitting. 

In Texas, Houston’s George Bush Intercontinental Airport will remain closed until at least 8 p.m. CST today. Crews are still working to clear thick patches of ice off of the airfield. Passengers are asked to refrain from coming to the airport. The heavy snow and ice throughout the state overnight has also resulted in cancellations to and from airports in Austin, Dallas and San Antonio with the exception of El Paso.

Our guests are being notified if their flights are canceled or delayed. We’re also offering a flexible travel policy for those who would like to change their travel. We encourage guests to check their flight status before heading to the airport in impacted locations.  

We appreciate the cooperation and understanding of our guests as we navigate through the wintery weather and will continue to closely monitor the forecasts and update you as more information becomes available.


Update 9 a.m.

Severe, record-breaking winter weather continues to impact a large swath of the nation today: across Texas, other parts of the South, the mid-Atlantic region and the Northeast. Alaska, Horizon and SkyWest have canceled at least 25 flights today to impacted airports.

In Texas, Houston’s George Bush Intercontinental Airport will remain closed until at least 4 p.m. CST today. Ground crews are working tirelessly to have the airfield back in service. Passengers are asked to refrain from coming to the airport.The heavy snow and ice throughout the state overnight has also resulted in cancellations to and from airports in Austin, Dallas and San Antonio.


Winter weather affecting airports in Texas and Oregon—check your flight status before going to the airport

February 15, 2021

Update 2 p.m.

George Bush Intercontinental Airport in Houston, TX will remain closed until at least 1 p.m. Tuesday Feb 16. Passengers are asked to refrain from coming to the airport. The unexpected accumulation of snow and ice throughout the state overnight has also resulted in cancellations to and from airports in Austin, Dallas and San Antonio.

In Portland, conditions continue to be a challenge as ground crews work to clear snow and ice from our airplanes, though warmer weather is in the forecast. 


Updated 11 a.m.

Winter storm triggers shutdown in Houston, cancellations in Austin, Dallas, San Antonio

Winter weather continues its wrath on the nation Monday, this time, dropping heavy snow and ice across Texas. Several cities in the Lone Star are experiencing record breaking snowfalls and fierce temperature lows. The unexpected accumulation of snow and ice throughout the state overnight has shut down Houston Airport and resulted in cancellations to and from airports in Austin, Dallas and San Antonio.

“Snow and ice of this magnitude is extremely rare for Texas and the airports just don’t have the infrastructure to handle extreme weather like this,” said Todd Sproul, vice president of system operations at Alaska Airlines. “Coming off of a tumultuous weekend in the Pacific Northwest due to snow and ice, we recognize the obstacles our travelers are facing right now. Safety remains our top priority and we are doing everything possible to get travelers on their way.”

In Portland, guests should expect some flight delays and cancelations in and out of PDX until this afternoon, as ground crews work to clear snow and ice from our airplanes.

What to do if you’re traveling to/from Texas or Oregon:

  • Guests will be notified of any cancellations and their travel rescheduled via email or the Alaska Airlines app.
  • Travelers flying to or from these destinations should check the status of their flights before heading to the airport.
  • Impacted guests may change their travel plans, without incurring a change fee.

February 14, 2021

Update 5 p.m.

We’re starting to see improvements in Seattle as snowfall has turned into a rain/snow mix, which we can expect until early tomorrow morning. In Portland, we still have a significantly reduced number of departures in and out of PDX due to the freezing rain in the forecast for the rest of the evening. This is to help us ease congestion and with deicing efficiency.

Currently, our contact centers are experiencing longer than normal call wait times—thank you for your patience. To save some time, we encourage you to take advantage of our online change/cancellation options. While the weather seems to be improving, if you are traveling tomorrow, we recommend checking your flight status online before heading to the airport just to be on the safe side! 


Update 2 p.m.

Alaska Airlines continues to respond to inclement weather in the Pacific Northwest. Conditions in both Seattle and Portland continue to be a challenge though warmer weather is in the forecast.

What to do if you’re traveling to/from Sea-Tac or Portland:

  • Check your flight status online to see if your flight is impacted, before heading to the airport. 270 Alaska and Horizon flights have been cancelled today to help ease congestion and with deicing efficiency.
  • If your flight has been Impacted you should be notified via email or on our mobile app of any cancellations and travel rescheduled.
  • If you don’t have to travel today, consider changing your ticket on alaskaair.com. We’re waiving change fees and offering full refunds.
  • Be safe. If your flight hasn’t been canceled, leave extra time to drive to the airport.

Operation summary: 

  • In Portland, we’ve significantly reduced the number of departures in and out of PDX due to the freezing rain in the forecast for the rest of the day. 
  • In Seattle, departures were reduced until noon Pacific time. We are running a relatively normal schedule for the day due to those proactive changes but guests should expect delays.

Update 10 a.m.

Alaska Airlines continues to respond to ongoing snowfall at its largest hubs. Due to overnight snow and freezing rain, we’ve canceled more than 250 Alaska and Horizon flights to help ease congestion and allow deicing operations to run more efficiently. In anticipation of additional cancellations this afternoon, guests can change or cancel flights at no additional cost with our flexible travel policy. We appreciate the patience of our guests during this difficult travel day and are everything we can to get all of our customers to their destinations while operating safely.

Operation update:

  • In Portland, we’ve significantly reduced the number of departures we’re allowing per hour in and out of PDX. We’re only allowing a limited number of flights to depart per hour, until at least noon, Pacific time.
  • In Seattle, departures have been reduced until at least noon Pacific time. We’re continuing to monitor flights this morning in and out of SEA.

We are closely monitoring the expected forecast, evaluating the flight schedule, and factoring in how much air traffic SEA and PDX can handle with limited visibility and deicing requirements to operate safely. We will continue to evaluate the schedule and evolving weather conditions. Impacted guests will be notified of any cancellations and their travel rescheduled.


Major snowstorms impacting Seattle and Portland—check your flight status before going to the airport

February 13, 2021

Update 3:30 p.m. — An update was made at 5:30 p.m. about Portland operation, see bullet. 

To help our guests impacted by winter weather in Seattle and Portland, Alaska is making it easier to change your trip with our peace of mind waiver that waives fare differences on top of zero change/cancel fees.

Please know our contact centers are experiencing hold times of more than four hours. We appreciate the patience of our guests during this difficult travel day and are everything we can to get all of our customers to their destinations while operating safely.

Heading into Sunday, another round of snow and winter weather is expected. We will be keeping a close eye on the weather system and will cancel flights as needed as safety is our number one priority. Impacted guests will be notified and their travel rescheduled. Guests should check the status of their flight prior to heading to the airport as many flights have been delayed or canceled.

Here’s what you can expect this evening:

  • In Portland, we are running a limited operation this afternoon. We will pause all operations again this evening around 6 p.m. Pacific time due to freezing rain in the forecast.
  • Inbound and outbound operations in Seattle have been reduced to a limited operation.

Update 12:50 p.m.

Photo of a Horizon Air aircraft getting deiced at Portland International Airport.

As of 12:15 p.m. Pacific time, we’ve canceled around 400 flights due to winter weather in the Pacific Northwest. Our call centers are experiencing hold times of more than five hours. We appreciate the patience of our guests during this difficult travel day and are everything we can to get all of our customers to their destinations while operating safely.

Here’s what we know this afternoon:

  • In Portland, we hope to begin running a limited operation this afternoon. It’s likely we will pause all operations again this evening due to more winter weather in the forecast.
  • Inbound operations in Seattle are still being paused due to inclement weather and outbound operations out of Seattle have been reduced to a limited operation.
  • In both locations, our teams are working safely and efficiently to clear snow and deice aircraft.  
  • Guests are being notified if their flight is canceled. We’re also offering a flexible travel policy for those who would like to change their flights. 
  • Guests should check the status of their flight prior to heading to the airport as many flights have been delayed or canceled. Flights throughout the system, including those outside of Portland and Seattle, are being impacted.

Update 10 a.m.

Heavy winter storms hit the Pacific Northwest overnight. Roughly 6 to 10 inches of snow fell Friday evening and the wintery weather continues in the Seattle and Portland metro areas, reports the National Weather Service. 

As of 10 a.m. Pacific time, more than 200 Alaska Airlines flights into and out of Seattle and Portland have been canceled. More snow is expected in both locations throughout the day.  In Seattle, a temporary pause of the operation is in effect until 11 a.m. Pacific time. Our operations in Portland remain limited until further notice due to unsafe conditions at the airport, such as freezing rain. 

Our guests are being notified if their flight is canceled. We’re also offering a flexible travel policy for those who would like to change their flights. We encourage guests to monitor their flight status before heading to the airport on alaskaair.com or our mobile app.

Visit Alaska for wide open spaces and the Northern lights

Alaska is an extraordinarily beautiful place, with magnificent scenery and wildlife—and lots of wide open spaces to explore. Whether you are coming to see Alaska’s glorious glaciers, mountains or rivers or to experience world wonders like the northern lights, we’re sure a trip to Alaska will live up to your wildest dreams.

“We’ve been social distancing in Alaska for years.” — Scott Habberstad, resident of Alaska for 45 years.

As the least densely populated state in the U.S. (nearly 734,000 residents, over 660,000 square miles of land), Alaska is the perfect place for social distancing. Many Alaskans enjoy living there simply to “get off the grid” and many travelers, especially in 2021, are seeking and planning to visit to do the same.

Denali National Park and Preserve, United States

Because Alaska’s so big, it’s divided into five parts—Arctic, Interior, Southwest, Southcentral and Inside Passage—but don’t be overwhelmed, Alaska’s tourism website has many helpful tips and travel guides.

Alaska Gov. Mike Dunleavy and residents want to welcome visitors back in 2021 to roam big, wander wild and discover more.

Discover wide open spaces:

  • You can fly to the state’s largest city, Anchorage, and find yourself in the middle of the nearly 500,000-acre Chugach State Park within 30 minutes.
  • Alaska’s state capitol, Juneau, is also set within one of the largest intact rainforests in the world forest—16.7-million-acres to be exact!
  • Fairbanks, the largest city in Alaska’s Interior, is the gateway to the Arctic, including the Arctic National Wildlife Refuge and the Gates of the Arctic National Park & Preserve.

Train ride going from Seward to Anchorage, Alaska.

So you might be wondering, when it is safe to travel again, and what are the current COVID restrictions? Alaska has been focused on welcoming visitors to safely enjoy all the state has to offer. While not required, we encourage guests to arrive with a negative COVID test from our testing partners or be tested for (free) in one of the airports in Alaska. Before you go, we also recommend checking out the latest health and safety advisories for traveling to and within Alaska.

You can find even more information on what to explore by visiting the cities map or parks map and more inspo here—the possibilities are endless. And while Alaska & Alaska Airlines hope that the end of the pandemic is near, we hope you choose to social distance in Alaska for many years to come!

Book now. Mask up. Let’s Go!

*Some restrictions may apply to the Northern Lights fare sale.

Communicating Culture Through Language and Storytelling

Since childhood, ʻōlelo Hawaiʻi (Hawaiian language) has served as a guiding compass for ʻIwalani Kūaliʻi Kahoʻohanohano, senior specialist of internal communications at Hawaiian Airlines. Raised in Hilo on the Island of Hawaiʻi, Kahoʻohanohano grew up surrounded by ʻohana (family), hoaloha (friends), and kumu (teachers) in the native Hawaiian community who gifted her a language that continues to shape her understanding of the world. 

Now 30 years old, Kahoʻohanohano is known as one of Hawaiian Airlines’ core storytellers, with ʻōlelo Hawaiʻi and Hawaiian culture as her work pillars. For several years, she has produced digital and editorial content highlighting our employees’ dedication to welcoming our guests, sharing warm and authentic Hawaiian experiences, and perpetuating company values, including lōkahi (unity), mālama (care), poʻokela (excellence), and hoʻokipa (hospitality). 

In continuing our celebration of mahina ʻōlelo Hawaiʻi on Manaʻo, we sat down with Kahoʻohanohano to learn about her approach to sharing ʻōlelo Hawaiʻi with others. To read more blog stories in the series or about past ʻōlelo Hawaiʻi initiatives at Hawaiian Airlines, click here

Manaʻo readers can also visit our Instagram channel and participate in our weekly social media sweepstakes, which encourage followers to learn ʻōlelo Hawaiʻi from employee-created videos for a chance to win a prize.


Meet ʻIwalani Kūaliʻi Kahoʻohanohano

Can you share the moʻōlelo (story) about your experience with ʻōlelo Hawaiʻi?

Ma koʻu wā kamaliʻi i komo ai māua ʻo koʻu makuahine i ke aukahi hoʻōla ʻōlelo Hawaiʻi ma o ka ʻAha Pūnana Leo a me ke Kula Kaiapuni ʻo Keaukaha. He limahana ʻo ia ma ia manawa a he haumana papa mālaaʻo au, a ʻoiai he mea nui ka pilina ʻohana i ke ola maoli o ka ʻōlelo Hawaiʻi ma waho o nā lumipapa a i waena o ke kaiāulu, ua aʻo like māua ʻo koʻu makuahine, a pēlā nō i aʻo ai koʻu kaikunāne iā ia i komo i ka Pūnana Leo o Hilo kekahi. E like me ka hapanui o nā ʻohana Hawaiʻi, ʻaʻole i ʻōlelo ʻia ka ʻōlelo Hawaiʻi ma koʻu ʻohana no ʻelua hanauna. Nui koʻu mahalo i koʻu makuahine no kona hoʻoholo ʻana e aʻo mākou i ko kākou ʻōlelo Makuahine o Hawaiʻi nei.

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A photo of Kahoʻohanohano and her mother taken after a show-and-tell hula performance at her preschool.

My Hawaiian language journey started when I was in kindergarten. My mother enrolled me at Ke Kula Kaiapuni ʻo Keaukaha (a Hawaiian immersion school) when she became employed by the ʻAha Pūnana Leo, the entity spearheading the Hawaiian language revitalization movement. At the core of its vision of "e ola ka ʻōlelo Hawaiʻi – the Hawaiian language shall live," is a mission to incorporate family engagement into the education model to normalize the Hawaiian language beyond the classroom. I was fortunate to learn alongside my mother and later my brother, who attended Pūnana Leo o Hilo (a Hawaiian immersion preschool). Like most families in Hawaiʻi, mine didn't speak the Hawaiian language for two generations. My mother's commitment to revive a lost language is why we know the mother tongue of our Hawaiʻi, and for that, I am super appreciative.

How has the language resonated with you growing up, and how does it continue to influence your life?

ʻO ka ʻōlelo Hawaiʻi kekahi ʻano e Hawaiʻi ai ka Hawaiʻi. Ua pōmaikaʻi au i ka hiki ke aʻo i ka ʻōlelo o koʻu mau kūpuna ʻoiai ma o ka ʻōlelo au i aʻo i koʻu kuleana – ʻo wai au, no hea mai au a me ke ʻano e hoʻihoʻi ai au i koʻu ʻohana, keu hoʻi ke aukahi a me nā kaiāulu e pili pū ana iaʻu. He mea ka ʻōlelo a me ia mau hiʻohiʻona a pau ona i kūikawā i ko Hawaiʻi nei a noʻu ponoʻī iho nō, he mea ia e alakaʻi ana iaʻu ma koʻu ola, ma nā hana a pau aʻu e hana ai. Ua hiki nō ke paʻa ia ʻike nei ma o nā ʻano like ʻole ʻē aʻe, eia naʻe, ʻo ka ʻōlelo Hawaiʻi koʻu kahua a ma muli o kēlā e paʻa ai au ma ke kuanaʻike, ka lawena, ka ʻike kuʻuna a me ka pili ʻuhane he Hawaiʻi. ʻO ka ʻōlelo Hawaiʻi ka mea e hoʻopili ana iaʻu i nā pōʻaiapili a pau e pono ai au ma ke ʻano he kanaka.

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Kahoʻohanohano drying freshly caught fish at her ʻohana's hale (house) in Hilo. Hawaiian food (catering, specifically) is her family's expertise, and the memories of returning to Hilo and helping her ʻohana cook is often enhanced by their dedication to sharing ʻōlelo Hawaiʻi in the home.

 

The Hawaiian language is one aspect of being Hawaiian. For me, it's my foundation that continues to provide an understanding of who I am, where I come from, and how I will continue to give back to my family – both immediate and extended, especially my Hawaiian language speaking ʻohana. The Hawaiian language and the qualities embedded in it are unique to Hawaiʻi and a compass that continues to guide me on my path in life. The Hawaiian language continues to connect me to people and places that help to keep me on track. Many people connect to Hawaiʻi and their kuleana (responsibility and privilege) in many different ways. I'm grateful that for me, it's my ʻōlelo Hawaiʻi and its metaphysics that are unique to Hawaiʻi.

How do you share the language with others?

He ʻelele au o ke aukahi hoʻōla ʻōlelo Hawaiʻi. Ma koʻu puka ʻana mai Ke Kula ʻO Nāwahīokalaniʻōpuʻu aku, ua komo au i ke Kulanui o Hawaiʻi ma Mānoa a ma waho o nā papa ʻōlelo Hawaiʻi ua pōmaikaʻi pū au i ka hana ma ʻĀhaʻi ʻŌlelo Ola, ʻŌiwi TV a me Palikū Documentary Films, he mau papahana hoʻi e hoʻōla ana i ka ʻōlelo, moʻomeheu a pilina kanaka ma o ka pāpaho. ʻAneʻane ʻumi makahiki o kaʻu hana ʻana me ia mau papahana nei a komo akula i ka hana ma ke Keʻena Kuleana Hoʻokipa o Hawaiʻi. Ma ia puka ʻana oʻu mai ka pūnana ʻōlelo Hawaiʻi aku i ʻike maoli ai au i ke ʻano e alakaʻi pū ana ka ʻōlelo Hawaiʻi a me nā hua a pau a ka ʻAha Pūnana Leo i nā honua a pau ʻē aʻe o Hawaiʻi a komo nui ka haʻaheo i loko oʻu a me ka ʻiʻini e kākoʻo e like me ka mea hiki ma nā pōʻaiapili a pau e pili ana iaʻu. Ke nui hou aku nā lālā o ia kumu nui e hoʻākea ana i ka lehulehu, a laila e ola maoli ana ka ʻōlelo Hawaiʻi iā kākou.

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Kahoʻohanohano takes pride in her work at Hawaiian Airlines. You can often catch her behind the scenes producing, directing and thinking of ways to authentically capture stories depicting our airline's values.

 

I am just one part of the larger revitalization movement, so everything I do reflects the greater whole. When I graduated from Ke Kula ʻO Nāwahīokalaniʻōpuʻu (a Hawaiian immersion school) and attended the University of Hawaiʻi at Mānoa, I worked at ʻĀhaʻi ʻŌlelo Ola (our first broadcast news conducted entirely in the Hawaiian language), ʻŌiwi TV, and Palikū Documentary Films. Together, these entities were an extension of the language revitalization movement, as they were normalizing ʻōlelo Hawaiʻi, Hawaiian culture, and community relations in media. After working there for nearly 10 years, I applied to work at the Hawaiʻi Tourism Authority. This move outside of the language nest was difficult for me because I felt like I was leaving my family. However, I soon realized that other entities in our community also use ʻōlelo Hawaiʻi as a guide, like I do, in their work. I've since gained a new sense of pride in my language and the Hawaiian language community because of how it continues to impact others. In turn, I've gained a genuine desire to assist those who seek the same connection that I was privileged to have through the Hawaiian language in all areas of my life. As this connection continues to extend into our communities, only then will our Hawaiian language become normalized, and that is how I am contributing to my ʻohana and its Hawaiian language movement.

How do you integrate Hawaiian language into your work at Hawaiian Airlines, and how has your dedication to the language shaped how you approach your job?

ʻOiai au ma ke keʻena hoʻokaʻaʻike ma ka Hui Mokulele ʻo Hawaiian ʻo ka hoʻokaʻaʻike, hokona, mālama pilina kanaka a hoʻopuka pāpaho kaʻu hana. Ma o ia mau kiʻina hana e pā ai a ʻume ʻia ai nō paha ka lehulehu ākea i ka hāpai i ka ʻōlelo ma kekahi ʻano. Pono e ʻike ko ka lehulehu i ke ʻano e pili ai ka ʻōlelo iā lākou, ka waiwai o ka ʻōlelo i ka nohona kanaka o ko Hawaiʻi. Nui koʻu mahalo i ka Hui Mokulele ʻo Hawaiian no ke kākoʻo ʻana i ke ola o ka ʻōlelo Hawaiʻi a me ka moʻomeheu a nohona Hawaiʻi i loko o kā kākou hana a me ke ʻano a kākou e lawelawe ai i kēia kuleana o kākou – he ʻelele hoʻi o Hawaiʻi a puni.

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Kahoʻohanohano interviewing Ryan Roback, a manager at Hawaiian's System Operations Control Center and fellow ʻōlelo Hawaiʻi speaker, during the production of a mahina ʻōlelo Hawaiʻi video series, which is available for viewing on our Instagram (@HawaiianAirlines).

 

My role at Hawaiian Airlines extends to communications, marketing, public relations, and media. Through these channels, we have the opportunity to have an impact on the broader community and potentially entice more Hawaiian language champions. For the Hawaiian language to grow, people need to see how the Hawaiian language applies to their lives and the life we live in Hawaiʻi. I appreciate the commitment that Hawaiian Airlines has in providing more opportunities for these connections to flourish onboard and among our ʻohana at Hawaiian Airlines as a company that represents Hawaiʻi.

What is your hope for the future of ʻōlelo Hawaiʻi at Hawaiian Airlines?

Lana koʻu manaʻo e ʻike ka poʻe limahana a ʻōhua i ke ʻano e hoʻopili ai ka ʻōlelo Hawaiʻi iā lākou i ka ʻāina, ko kākou home hoʻi, a me kona poʻe i mea e hoʻolana (hou) ai ko kākou kuleana i ia mau mea. ʻO kekahi haʻawina nui aʻu i aʻo ai ma o ka ʻōlelo Hawaiʻi, ʻo ia ka wā e alakaʻi ai a me ke ʻano e hahai ai kekahi. Ma nā ʻano pōʻaiapili like ʻole o ke ola, aia nō ka holomua i ke ʻano e komo ai kākou i ka hana. Hiki ke hoʻopuka wale i ka ʻōlelo Hawaiʻi a ola ka ʻōlelo, eia naʻe, ola maoli ka ʻōlelo Hawaiʻi i ke ʻano o ka noʻonoʻo o ke kanaka a me kāna hana e hoʻōla ana i ia mau ʻōlelo, he Hawaiʻi.

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Kahoʻohanohano pictured with Mālia Kruger, one of the Hawaiian language-certified flight attendants who crewed four surprise ʻōlelo Hawai‘i flights between Honolulu and Kona on Feb. 1.

 

One of the lessons the Hawaiian language has taught me is understanding when to lead and how to follow. Success is an outcome of how we put in the work. As an example, we can speak the Hawaiian language and it'll live on. However, I believe it’s when we have intention behind the words we speak and carry it out through our actions, that only then will the Hawaiian language truly thrive. My hope then is that we, those within our company and those we serve, find a deeper connection to our homeland and its people through the Hawaiian language and through this connection to place and community, that we continue to strive to fulfill our kuleana as stewards.

What would you recommend for anyone beginning to explore ʻōlelo Hawaiʻi?

‘Oiai he haumana puka au mai ke kula kaiapuni ʻōlelo Hawaiʻi a he hua au o ke aukahi hoʻōla ʻōlelo Hawaiʻi, ua pōmaikaʻi au i ka ʻike a lohe pinepine i ka ʻōlelo Hawaiʻi. Ua pōmaikaʻi pū au i ke kākoʻo o koʻu ʻohana a me koʻu kaiāulu. ʻOiai ua nui hou aku nā ʻohana ʻōlelo Hawaiʻi i kēia lā, ua ulu ka nui o ke kākoʻo i waena o ke kaiāulu kekahi, keu hoʻi nā kumuwaiwai. Paipai au i ka poʻe e makemake ana e aʻo a me nā kānaka ʻakahi nō a hoʻomaka i ke aʻo e hoʻomau. E hoʻohana i nā huaʻōlelo a māmalaʻōlelo i paʻa mua iā ʻoe a laila e hoʻopili i kou ola. Mau nō koʻu ʻano he haumana ʻōlelo Hawaiʻi a nui koʻu mahalo i ke ola maoli o ka ʻōlelo, keu hoʻi ma o nā waha o ka lehulehu ākea. Eia kekahi mau kumuwaiwai aʻu e hoʻohana ana a i kēia lā: ʻŌiwi TV (He hāmeʻe au ma kēia pūkaʻina ʻōlelo Hawaiʻi a he lauoho ʻōmilomilo koʻu) a me Niuolahiki na ka ʻAha Pūnana Leo. E ʻimi i ke kumu o kou aʻo ʻana a pēlā nō e kūpaʻa ai ma kou aʻo ʻana. Noʻu, he kuleana ia a he mea ia e kūpaʻa ai au ma koʻu kahua he Hawaiʻi ma Hawaiʻi a puni ka honua.

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Kahoʻohanohano returns to Hilo to visit her ʻohana, including her Papa, as often as she can. To her, ʻohana, work and community are the biggest support systems that fuel her passion for the language and culture.

 

As a graduate of the Hawaiian language immersion program and larger Hawaiian language revitalization movement, I was fortunate to have been surrounded with ʻōlelo Hawaiʻi. I also know first-hand how important it is to have a support system. For me that was my community and my mom and brother at home. The number of Hawaiian language-speaking families has since grown and therefore, so has this community support. Resources are more accessible, and I encourage all who want to learn or are learning, to move forward. Start with using what you know and apply what you learn to your life. I’m still learning myself and love watching the Hawaiian language and people speaking it grow. Here are some of the resources I still use today: ʻŌiwi TV (yes, that is me in a Hawaiian language learning series with curly hair) and Niuolahiki via ʻAha Pūnana Leo. Just remember your 'why' and it’ll keep you on track. The Hawaiian language for me offers a worldview unique to my Hawaiʻi that keeps me grounded anywhere in the world and reminds me of my kuleana as a change agent.

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