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Parting gifts from Guatemala: Alaska employees go above & beyond to delight guests

When was the last time you received a handwritten note? Perhaps it was a quick memo from a coworker, a reminder left on the counter to take out the trash or a card on your birthday. Maybe you don’t even remember. What was once a common courtesy and necessity has slowly faded away in favor of instantaneous, digital communications.

However, there is a small but mighty team in Central America who still believes in the power of putting pen to paper.

Last year, Alaska made history by adding Guatemala City (GUA) to the list of destinations we serve non-stop daily from the West Coast. Daily service between Los Angeles (LAX) and Guatemala City (GUA) has not only been closing the distance between cities, but also connecting the people and cultures that call the two places home.

Customer service agents (CSAs) have played a big role in that.

For many, there are a lot of aspects of traveling that can feel monotonous. But thanks to a few employees, the boarding process in Guatemala City has been reinvigorated with the hospitality and warmth the country has to offer.

Prior to each departure from Guatemala City, control and boarding agents find time in their busy schedules to handwrite notes for every First Class and MVP guest. When guests arrive at their seats, they’re greeted with a short, personalized note that speaks to a much greater message; it sets a tone of value and positivity for their entire journey. As part of our values, this tone is echoed in everything we stand for as a brand: being remarkable means being welcoming and hospitable to everybody who boards one of our aircraft.

The process is as heartfelt as the gesture itself. Customer service agents, in the midst of their bustling tasks, find moments of quiet to write these notes,” says Krystal C., director station operations Latin America. “Each message is a reflection of the individuality of the recipient, whether it’s a warm welcome, a wish for a pleasant journey, or a note of appreciation. This task, though simple, is imbued with the team’s genuine desire to create an unforgettable & premium experience for our guests.”

“It spoke of a bygone era of travel, where every journey was an occasion, and every passenger, a guest of honor,” said Fernando C., GUA station operations manager.

While times have changed, our commitment to delivering a premium experience for every guest remains the same. For the GUA team, travel is truly a labor of love.

This initiative was completely homegrown and is one of the reasons why people choose to fly with us,” said Rick H., managing director of operations. “The GUA team saw an opportunity to connect and appreciate some of our most valued guests. The initiative continues today, and guests have taken notice of it. I’m incredibly proud of each member of the GUA team!”

Did you know? With the additions of Guatemala and the Bahamas in December, we now serve six countries from the West Coast. 💙✈️

Book your next flight to Guatemala!

Hawaiian Airlines Launches Month-Long Lei Day Celebration Featuring Global Sweepstakes and Interactive Pop-Up Events

HONOLULU – Hawaiian Airlines this morning surprised guests at Honolulu and Kona airports with 1,500 fresh flower lei – giving them a taste of the carrier’s monthlong Lei Day celebration that kicked off today.

Hawaiʻi's hometown airline is extending its traditional May Day festivities to all 31 days of the month to honor the legacies of May Day as celebrated in Hawaii and Hawaiian Airlines – both of which date back 95 years to 1929.

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Throughout the month, Hawaiian will share the act of giving lei at pop-up lei stands in Los Angeles, Salt Lake City and Tokyo, via a global sweepstakes awarding four million HawaiianMiles, and in a video series featuring Hawaiian Airlines employees, among other special surprises.

"31 Days of Lei is our love letter to Hawaiʻi’s tradition of giving lei – it’s a chance to celebrate this enduring symbol of aloha," said Rob Sorensen, vice president of marketing and e-commerce at Hawaiian Airlines. “Extending the celebration for the whole month is a way to share the beloved gesture of sharing lei with a global audience.”

Following today's airport lei surprise and the annual Hawaiian Airlines May Day concert at Bishop Museum in Honolulu, Hawaiian will embark on a series of pop-up events at The Atrium at Westfield Century City in Los Angeles on May 11, City Creek Center in Salt Lake City on May 18 and Ebisu Garden Place in Tokyo on May 31. Each event will feature a lei stand experience with a photo backdrop. Visitors will receive orchids to pin in their hair, flower lei, exclusive campaign merchandise and POG (passion orange guava) flavored cotton candy. Live music and hula will also be provided by the Hawaiian Airlines Serenaders.
 

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Each week in May, Hawaiian will give away 200,000 HawaiianMiles to five winners located within its major markets including Australia, Japan, New Zealand, South Korea and the U.S. In total, 20 winners will receive a combined four million HawaiianMiles through the 31 Days of Lei global sweepstakes, which will be open to attendees of the carrier’s pop-up events and available to enter online at HawaiianAirlines.com/31DaysofLeiSweepstakes.

Hawaiian has also produced a video series showcasing its employees and their love for making, sharing and wearing lei. Each video story will dive deeper into their connection to lei and the significance of Lei Day in their lives.

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For more information on Hawaiian Airlines’ 31 Days of Lei and Official Rules with eligibility, please visit HawaiianAirlines.com/31DaysofLei. No purchase necessary. Open to legal residents of 50 U.S./D.C., AU (excluding SA), KR, JP, and NZ (“Eligibility Area”) who are at least 18 and age of majority. Void outside Eligibility Area & where prohibited.

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

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Chart your flight path: Insider tips from aspiring and legendary pilots at Alaska Airlines

Video by Karina Matias & Ingrid Barrentine

Mohammed Hakeem always had a deep passion for aviation.  

As a child, he would often make the trek from Los Angeles to Fiji aboard a Boeing 747-400. Those trips with his family led him to fall in love with flying, and he quickly knew it was something he wanted to do for the rest of his life.  

In 2017, Mohammed took his first step into the realm of air travel and joined Alaska Airlines as a customer service agent (CSA) at San Francisco International Airport. Following a quick promotion, he became a lead CSA across the bay in Oakland, then eventually transitioned to a flight attendant in 2019.  

But even after attaining two different roles in the airline industry, he still dreamed of becoming a pilot. He wanted to recognize his parents’ sacrifices and make them proud by achieving his ambition. 

As a Fijian American, he also recognized the importance of seeing skilled individuals who looked like him in the captain’s chair and wanted to be a part of that change.

I have always dreamt of becoming a pilot. Growing up, I was told by adults that my dream was too ambitious and that it wasn’t practical. But I held onto that dream, and it eventually became a reality for me,” said Mohammed. “Being a part of the industry which I’ve loved all my life helped me realize that my dream was indeed attainable.” 

Following some research and a push from a friend, in early 2023, Mohammed applied to Alaska Airlines’ Ascend Academy, a multi-year program with Hillsboro Aero Academy in Hillsboro, Oregon, that takes prospective pilots from zero experience to commercial flight. He is now working toward graduation, where he will transition into working as a pilot for Horizon Air.  

“Trust the process, move at your own pace, and always believe in yourself! You will make mistakes, but you will learn and grow from them. Trusting the process can be grueling especially when we compare our progress amongst our peers. It is not a race but a journey–one we cannot complete if we do not truly believe in ourselves the entire way.”  

– Mohammed Hakeem

Meet some of our legendary pilots 

Last year, Alaska Air Group recognized the careers of some pilots, naming them “Alaska Legends” and “Horizon Air Pathfinders,” an honor for those who always look up, push higher, put others first, and have been doing so for over a decade.  

Captain Julie Thiele was an art major before switching to aviation and had to overcome severe motion sickness in her journey to becoming a pilot. Today, she is the director base chief pilot at Anchorage International Airport. 

Captain Julie Thiele | Photos by Joe Nicholson

Captain Geoff Nelson’s first flight was in Juneau, Alaska for a glacier tour. He immediately knew he was hooked. With a tenure of more than 20 years, he has worn multiple hats including flying guests, teaching in the classroom, and performing duties as a technical pilot. 

Captain Geoff Nelson | Photos by Joe Nicholson

Captain Rich Loudon came to the airline following a full Navy career; in addition to his role in the flight deck, he has built essential training courses for Alaska pilots and is a revered expert in the industry for his work on Human Factors.  

Captain Rich Loudon | Photos by Joe Nicholson

You literally have the best office in the world, with ever-changing breath-taking view. Feeling the exhilaration of climbing away from the earth on every takeoff has never failed to keep me smiling. What a privilege. In addition to that, the aviation career is filled with high performing people that make it safe, fun and highly rewarding.” 

– Captain Rich Loudon

Along with the rest of their cohort, these individuals exemplify the care and expertise our pilots aspire to. As Rich celebrates 32 years as an Alaska pilot and Mohammed is just starting his journey to the flight deck, it remains as important as ever to provide and recognize expertise, hire pilots from various backgrounds, and ensure that our employees have opportunities to pursue their dreams.  

Pathways to a pilot career 

Interested in becoming a pilot yourself? While we participate in recruitment events at select universities, military bases, and industry events, we also have designed a pipeline to carry prospective pilots from their first step to the first officer’s chair at Horizon Air and Alaska Airlines. Here are some of the ways you could end up at Alaska Air Group: 

Ascend Pilot Academy  

 If you have no experience as a pilot or have some flight experience but have yet to obtain your private pilot license, check out Alaska’s Ascend Pilot Academy. Over the course of 13-18 months, students in the program train to become commercial pilots and flight instructors, obtaining private pilot licenses, instrument ratings, commercial pilot licenses, and eventually certified flight instructor certificates and CFIIs. Over the following two years, they log hours toward the FAA’s 1500-hour requirement to fly for Horizon Air.  

Ascend Pilot Academy
Horizon Air Pilot Development Program 

If you already have a private pilot license, the Horizon Air Pilot Development Program is another way to pursue your career goals. We recognize that when you’re a student pilot, finding the right support and guidance for your job can be challenging. By enrolling in our Pilot Development Program, you can receive a $12,500 stipend, get mentoring from a professional pilot, and join special events. After completing the program and meeting all qualifications, graduates are assigned a class date with Horizon Air.  

Horizon Air Pilot Development Program
True North 

True North is a recruitment program aimed at hiring BIPOC pilots at Horizon Air. The program includes reimbursement for up to 80% of all flight lab fees, ongoing mentorship, and apprenticeship or direct hire placement into an entry-level position. Like Ascend and Pilot Development Program, True North places hires on the fastest path to employment at Alaska Airlines. 

True North
The Alaska Airlines Pilot Pathways Program 

While Ascend, the Pilot Development Program and True North each seek to prepare prospective pilots for work at Horizon, the Alaska Airlines Pilot Pathways Program aims to provide the most direct flight path for Horizon pilots seeking to become pilots for Alaska Airlines. Horizon and Alaska Airlines share a goal to create a rewarding career at the Air Group family of airlines and to make the move from regional to a major airline, if desired, as simple as possible. Following a successful Pilot Pathways Program interview, Horizon pilots are placed onto the “Pathways List” in order of their Horizon seniority number and are then in line to be directly hired to Alaska Airlines.  

Alaska Airlines Pilot Pathways Program

Join our talent community to stay updated on application dates and job openings. 

Alaska Airlines expands presence in Southern California with new routes and increased service to popular West Coast destinations

Starting this fall, we’re adding nonstop routes from San Diego and Los Angeles, as well as offering our largest Southern California schedule in recent years  

Alaska Airlines is expanding service at two of its major hubs in Southern California with new routes and additional capacity to popular West Coast destinations as part of the carrier’s ongoing commitment to growth in the state. 

Starting this fall, we’re adding our 39th nonstop destination from San Diego with service to Las Vegas. We’re also starting new service between Los Angeles and Pasco, as well as bringing back guest favorite Los Angeles to Reno. Guests can now book these new, nonstop routes on alaskaair.com with service beginning Oct. 1, 2024.

We’re also proud to announce we’re adding more flights to destinations we already serve out of Los Angeles International Airport, increasing capacity by more than 25%, including to Boise, Medford, Portland, San Jose, Santa Rosa and Seattle.

As the only airline based on the West Coast, we’re committed to growth in Southern California, and I’m excited that we will offer our largest schedule out of the region in recent years; with our new services from Los Angeles to both Reno and Pasco as well as increased options to the destinations our guests visit most frequently. This new schedule also solidifies our title as the airline serving the most nonstop destinations from San Diego with our new service to Las Vegas,” said Neil Thwaites, regional vice president of California at Alaska Airlines.

“We are pleased to see Alaska Airlines continue to grow at San Diego International Airport and offer new routes to destinations across the country,” said Kimberly Becker, president and CEO of San Diego County Regional Airport Authority. “This new nonstop route to Las Vegas will offer yet another option for Southern Californians to travel to this city of lights and entertainment while providing Nevadans easy access to our beaches and sunshine in San Diego.”

In Los Angeles, we’ll start to fly our expanded schedule on Oct. 1, 2024 when we’ll offer the most daily flights to West Coast destinations of any airline from LAX. 

“LAX looks forward to new routes and expanded services from Alaska Airlines, adding to their existing robust portfolio of flight offerings to and from our airport,” said Doug Webster, interim chief operations and maintenance officer at Los Angeles World Airports. “We are grateful for the opportunity to continue to grow our partnership with Alaska Airlines and are pleased to see their commitment to offer our guests a variety of travel options to meet their needs.”

All our guests across our expanding network can take advantage of a premium travel experience on their next Alaska flight. We are the West Coast’s premier airline offering our flyers the most legroom in First Class* and Premium Class; no change fees; multiple fare offerings; the most generous loyalty program with Mileage Plan with the fastest path to elite status; 30 global partners; and West Coast food and beverage on board. We’re also making it easier for our guests to buy tickets with our domestic and global partners directly at alaskair.com.

* Out of any U.S. airline excluding lie-flat seats   

Cultivating community and giving back: Alaska Airlines’ commitment to care for Hawaiʻi 

On a warm, overcast morning, a group of volunteers from Alaska Airlines came together on the lush grounds of Ka Papa Loʻi ʻO Punaluʻu to celebrate Earth Day by tending taro patches. More than 20 Hawaiʻi-based Alaska team members and their families gathered in the spirit of mālama ʻāina – caring for and honoring the land – at the three-acre agricultural site nestled in a rural community on Oʻahu’s windward coast. 

“It’s really exciting,” said Ashlyn Onaga, Honolulu Station Supervisor. “It’s my first time here—I’ve wanted to do something like this for a while to give back to the community and help our ʻāina (land).” 

The taro plant, known as kalo in the Hawaiian language, holds special significance in Native Hawaiian culture. Kalo was brought to Hawaiʻi by the first voyagers to reach the islands. In ancient moʻolelo (storytelling), kalo was part of the creation story, nourishing all Hawaiians. Tending to the plants and the loʻi (patches) they grow in is part of a reciprocal relationship between land and people. 

In observance of Earth Day, a group of Alaska Airlines team members and their families tended taro patches at Ka Papa Lo‘i ʻO Punaluʻu

 

Shannon Cheng and Ashlyn Onaga shape mounds of soil protecting young kalo plants. 

The University of Hawaiʻi, in partnership with Kamehameha Schools, maintains Ka Papa Lo‘i ʻO Punaluʻu. Dozens of plants grow in irrigated wetland patches, connected by a flowing stream. The restoration of the loʻi and streamflow also led to the return of native birds and other plants and animals. Ka Papa Lo‘i ʻO Punaluʻu welcomes volunteers several weekends a month to help clear invasive plants, maintain the streamflow, and care for the growing kalo.  

Joshua Mateo clears debris from the streambed, which helps to maintain water flow to the kalo patches.
The Padilla ‘ohana remove weeds growing around kalo plants 

Having volunteers working with the loʻi and the kalo is really important to normalize these experiences,” said Ryse Akiu, who helps to manage Ka Papa Loʻi ʻO Punaluʻu. “It gives people an opportunity to build pilina (connection) and relationships, not only with Punaluʻu and all the things that exist here but also with each other.” 

“Laulima is a word that we use, meaning cooperation and teamwork, and that’s what we do through loʻi work,” Akiu continued. “We have to work together to accomplish some of these huge tasks.” 

This spirit of laulima is also at the heart of Alaska Airlines’ ongoing partnership with Kanu Hawaii. This nonprofit organization  started Volunteer Month Hawai‘i, which is observed throughout April.  

“‘Kanu’ in Hawaiian means ‘to plant,’” said Keone Kealoha, Executive Director of Kanu Hawaii. “Our aim is to plant seeds of responsibility and community today to foster positive change for tomorrow.”  

Founded by 40 individuals concerned about preserving the community spirit and ‘aloha’ they grew up with, Kanu Hawaii has evolved into a vast network, hosting the largest volunteer opportunity platform in the state.  

“Alaska Airlines gave us our first sponsorship, our first major donation, and they continue to innovate,” said Kealoha. He added that Alaska’s work with Kanu is, “not just a hat tip or nod to a good idea. It’s a gateway to a deeper commitment and promise to our kids and our place.” 

In 2018, Alaska was the first major business in the visitor industry to sign on as a sponsor of what was then Volunteer Week Hawai‘i, a local celebration of National Volunteer Week. Today, the partnership continues with Alaska helping to promote the ‘Pledge To Our Keiki’, inspired by similar global commitments, to advocate for a sustainable and inclusive future for Hawai‘i’s children.  

SIGN THE PLEDGE TO OUR KEIKI

Since its launch, thousands of people have signed the pledge, which Alaska promotes via pre-trip materials and digital platforms.  

“The pledge is a statement – it’s about awareness,” said Kealoha. “But we want to make it easy for people to actionize the pledge, so we’ve connected it to volunteer activities, in person, virtually, or remotely.” 

For visitors to Hawai‘i who want to take action in support of the pledge, Kanu Hawaii recently collaborated with the Hawai‘i Tourism Authority to launch the Mālama Hawai‘i Volunteer Dashboard. This online tool allows visitors to search for local volunteer opportunities tailored to their interests and the location and dates of their trip. 

SEARCH FOR VISITOR VOLUNTEER OPPORTUNITIES

For our team working at Ka Papa Lo‘i ʻO Punaluʻu, the experience was an opportunity to connect with each other and strengthen their ties to the community.  

Volunteers link arms and drag their feet through the rich loʻi soil to propel water flow
David Beyer, Director of Risk Management, and his son Chandler 

It’s important to take care of our planet,” said sixth-grader Chandler Beyer, son of David Beyer, director of risk management at Alaska. “We can help preserve our planet and preserve everything we have for future generations to come.” 

A Behind-The-Scenes Look at Hawaiian’s New Safety Video

Hawaiian Airlines’ iconic safety video, which, for nearly a decade, transported guests to destinations across the islands while employees relayed important safety information, has taken on a refreshed look.

In the new, seven-minute video that launched last week, 57 new and original cast members – including teenagers or adults who were keiki (children) in the 2015 spot – are shown in different locations doing their favorite things, from a father and son fishing in Hilo Bay to ʻohana (family) gathering for a backyard pāʻina (party).

The production team spent three months planning for seven days of filming. Their efforts resulted in a tropical, community-inspired storyboard that is engaging, educational and celebratory of Hawaiianʻs people and the places they call home. 

Here are some behind-the-scenes fun facts about Hawaiian’s newest safety video, now available on its new Boeing 787 Dreamliner fleet (and coming soon to its Airbus A330).

A trip around the Hawaiian Islands

The video takes viewers to all four major Hawaiian islands – Oʻahu, Maui, Hawaiʻi Island and Kauaʻi. Featured locations include:

  • The cabin of Hawaiian’s Boeing 787 Dreamliner
  • Kualoa Ranch’s Secret Island on Windward Oʻahu
  • Paepae o He‘eia on Windward Oʻahu
  • Kako‘o ‘Ōiwi on Windward Oʻahu
  • Kula Lavender Farm in Upcountry Maui
  • Makapu‘u Lighthouse Trail on Windward Oʻahu
  • Hilo Bay on Hawaiʻi Island
  • Hilo Farmer’s Market on Hawaiʻi Island
  • Kipu Ranch Adventures on Kauaʻi
  • Pilalimai‘a Farm on Windward Oʻahu
  • The Nā Pali Coast on Kauaʻi
  • An employee's backyard in Mākaha on Leeward Oʻahu
safety screenshot 2

The aircraft illustration placed among loʻi kalo (taro patches) at Kako‘o ‘Ōiwi on Windward Oʻahu

Keiki, all grown up

In continuing the theme of ʻohana, keiki from the 2015 video were assigned the same lines. Here’s where you can find them:

  • Safety briefing card scene (3:52-4:12): Flight Attendant Mapuana and her daughter Hilina‘i, who are in the original shave ice scene, are featured in the new Hilo Farmer’s Market scene with Flight Attendant Maria and her daughters.
  • Emergency path lights scene (1:56-2:04): Two daughters of Flight Attendant Kanoe, Teahi and Lilinoe, who are in the original flower aisle scene at Kualoa Ranch, are now featured in the new lavender farm scene with Flight Attendant Kiakona.
  • Storing electronics scene (5:24-5:55): The Perry siblings, Brandy, Maka‘ala and Helemalieikealapono, who are in the original Waimea canyon scene, are now featured in the new Nā Pali Coast scene.

Aloha in everything we do

Did you know the production team scattered hidden placements of “aloha” throughout the video, including on clothing and physical items? Some are tricky to spot, so here’s the complete list:

  • Black and white aloha sticker on the SUP fin: 35-:37
  • Aloha Collection white hip pack: 1:18
  • Aloha Modern bag while at the lavender farm: 1:59
  • Aloha luggage tag in overhead bin: 2:27
  • Aloha on yellow shirt: 2:38-2:41 & 2:44-2:50, 2:57
  • Blue aloha hat on chair at Hilo Bay: 3:49-3:51
  • Aloha bracelet at the Hilo Farmers Market: 3:55
  • Orange aloha sticker on the ATV: 4:17-4:20
  • Aloha on a hat at imu (inground oven): 4:48
  • Aloha surfboard sticker: 5:16-5:17
  • Chopstick holder at pā'ina: 5:59
Aloha spot

One of the hidden alohas placed throughout Hawaiian's new safety video

 

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Hawaiian Holdings Reports 2024 First Quarter Financial Results

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HONOLULU — Hawaiian Holdings, Inc. (NASDAQ: HA) (the "Company"), parent company of Hawaiian Airlines, Inc. ("Hawaiian"), today reported its financial results for the first quarter of 2024.

"Mahalo to our team for remaining focused on delivering strong operational performance and unparalleled guest experience," said Hawaiian Airlines President and CEO Peter Ingram . "2024 is off to a positive start as we work to start realizing the return on significant investments we've made in our business, including rolling out high-speed Starlink WIFI and taking delivery of our first Boeing 787."

First Quarter 2024- Key Financial Metrics and Results

   

GAAP

 

YoY Change

 

Adjusted (a)

 

YoY Change

Net Loss

 

($137.6M)

 

($39.3M)

 

($143.5M)

 

($31.7M)

Diluted EPS

 

($2.65)

 

($0.74)

 

($2.77)

 

($0.60)

Pre-tax Margin

 

(23.7) %

 

(3.2) pts.

 

(24.8) %

 

(1.8) pts.

EBITDA

 

($109.0M)

 

($20.8M)

 

($116.0M)

 

($12.6M)

Operating Cost per ASM

 

15.72¢

 

5.9 %

 

11.82¢

 

7.1 %

Operating Revenue per ASM

 

12.78¢

 

2.6 %

 

N/A

 

N/A

 

(a) See Table 4 for a reconciliation of adjusted net loss, adjusted diluted EPS, adjusted pre-tax margin, adjusted EBITDA, and adjusted operating cost per ASM (CASM excluding fuel and non-recurring items) to each of their respective most directly comparable GAAP financial measure.

The first quarter loss per share includes ($0.32) per share due to the reduction in the Company's effective tax rate from 21% to 10%. As of 3/31/2024, the Company has generated federal and state net operating losses (NOLs) of approximately $451 million and $969 million , respectively, which will be used to reduce future cash tax obligations. Analysis under GAAP required us to increase the valuation allowance related to the NOLs which resulted in a lower effective tax rate for the period, decreasing our GAAP tax benefit.

Statistical data, as well as a reconciliation of the reported non-GAAP financial measures, can be found in the accompanying tables.

First Quarter 2024 Highlights

Merger Update

  • The Company's stockholders voted in favor of the merger with Alaska Air Group, Inc. (" Alaska ")
  • The Company and Alaska entered into a timing agreement with the Department of Justice ("DOJ") in which they agreed not to consummate the merger before 90 days following the date on which both parties have certified substantial compliance with the DOJ's second request for additional information

Liquidity and Capital Resources

As of March 31, 2024, the Company had:

  • Unrestricted cash, cash equivalents and short-term investments of $897 million
  • Liquidity of $1.15 billion , including an undrawn revolving credit facility of $235 million
  • Outstanding debt and finance lease obligations of $1.75 billion

Routes and Network

  • Began Boeing 787-9 Dreamliner revenue service on April 15, 2024
  • Announced new flying from Salt Lake City (SLC) to Honolulu (HNL) and Sacramento (SMF) to Lihu`e (LIH) and Kona (KOA)
  • Announced increased summer flights between HNL and Austin (AUS), Boston (BOS), Las Vegas (LAS) and Pago Pago (PPG)
  • Hawaiian will also add a fourth daily flight between HNL and Los Angeles (LAX) from May 24 through September 2
  • Hawaiian received its second A330-300 freighter from Amazon which will operate between New York's JFK and San Bernardino (SBD)

Guest Experience

  • Starlink inflight connectivity is now available free of charge on board all 18 A321neo aircraft
  • Expanded Premium Airport Service product in its Honolulu hub, offering seamless curb-to-aircraft experience with access to new airport private suite, Apt. 1929
  • Signed a multi-year distribution agreement with Sabre that will provide Sabre-connected agencies with long-term access to the carrier's HA Connect™ NDC and traditional EDIFACT content through the Sabre travel marketplace.

Workforce Development

  • Partnered with Universal Technical Institute , the transportation, skilled trades and energy education division of UTI, Inc. to expand career opportunities for Universal Technical Institute airframe and powerplant graduates who earn their FAA certifications.

Second Quarter 2024 Outlook

The table below summarizes the Company's expectations for the quarter ending June 30, 2024 expressed as an expected percentage change compared to the results for the quarter ended June 30, 2023 . Figures include the expected impacts of the Company's freighter operation, which are not yet expected to be material.

Item

 

GAAP Second Quarter 2024 Guidance

 

Non-GAAP Equivalent

 

Non-GAAP Second Quarter 2024 Guidance

Available Seat Miles (ASMs)

 

Up 3.5% to up 6.5%

       

Operating Revenue per ASM (RASM)

 

Down 1.5% to up 1.5%

       

Costs per ASM (CASM)

 

Up 8.4% to up 10.7%

 

CASM excluding fuel and non-recurring items (a)

 

Up 5.0% to up 8.0%

Gallons of Jet Fuel Consumed (b)

 

Up 2.5% to up 5.5%

       

Average fuel price per gallon, including taxes and delivery (c)

 

$2.83

 

Economic Fuel Price per Gallon (a)(b)(c)

 

$2.85

Effective Tax Rate

 

~10%

       

 

Full Year 2024 Outlook

The table below summarizes the Company's updated expectations for the full year ending December 31, 2024 expressed as an expected percentage change compared to the results for the year ended December 31, 2023 . Figures include the expected impacts of the Company's freighter operation as the Company establishes its freighter operation.

Item

 

Prior GAAP Full Year 2024 Guidance

 

Updated GAAP Full Year 2024 Guidance

 

Non-GAAP Equivalent

 

Prior Non-GAAP Full Year 2024 Guidance

 

Updated Non-GAAP Full Year 2024 Guidance

Available Seat Miles (ASMs)

 

Up 6.0% to up 9.0%

 

Up 4.5% to 7.5%

           

Costs per ASM

 

Up 0.7% to up 3.0%

 

Up 4.1% to up 6.3%

 

CASM excluding fuel and non-recurring items (a)

 

Flat to up 3.0%

 

Up 1.0% to up 4.0%

Gallons of Jet Fuel Consumed (b)

 

Up 4.0% to up 7.0%

 

Up 3.0% to up 6.0%

           

Average fuel price per gallon, including taxes and delivery (c)

 

$2.55

 

$2.80

 

Economic Fuel Price per Gallon (a)(b)(c)

 

$2.59

 

$2.83

Capital Expenditures

 

$500M to $550M

 

No change

           
 

(a) See Table 3 and Table 4 for a reconciliation of CASM excluding fuel and non-recurring items and economic fuel price per gallon to each of their respective most directly comparable GAAP financial measures.

(b) Gallons of jet fuel consumed do not include fuel used in the freighter operation, as those expenses are pass-through expenses not born by the Company.

(c) Average fuel price per gallon and economic fuel price per gallon estimates are based on the April 10, 2024 fuel forward curve.

Statistical information, as well as a reconciliation of certain non-GAAP financial measures, can be found in the accompanying tables.

Investor Conference Call

Hawaiian Holdings' quarterly results conference call is scheduled to begin today, April 23, 2024, at 4:30 p.m. Eastern Time ( USA ). The conference call will be broadcast live over the Internet. Investors may access and listen to the live audio webcast on the investor relations section of the Company's website at HawaiianAirlines.com . For those who are not available for the live webcast, a replay of the webcast will be archived for 90 days on the investor relations section of the Company's website.

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa , Australia , Cook Islands , Japan , New Zealand , South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure's World's Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

Forward-Looking Statements

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 that reflect the Company's current views with respect to certain current and future events and financial performance. Such forward-looking statements include, without limitation, the Company's work to integrate and capture return on significant investments; expectations for service between Salt Lake City and Honolulu , Sacramento and Lihu`e and Kona, Honolulu and Austin , Boston , Las Vegas , Los Angeles and Pago Pago , and freighter service between New York's JFK and San Bernardino ; statements regarding our multi-year distribution agreement with Sabre; the Company's outlook for the quarter ending June 30, 2024 and twelve-months ending December 31, 2024 ; statements regarding the Company's future performance; and statements as to other matters that do not relate strictly to historical facts or statements of assumptions underlying any of the foregoing. Words such as "expects," "anticipates," "projects," "intends," "plans," "believes," "estimates," variations of such words, and similar expressions are also intended to identify such forward-looking statements. These forward-looking statements are and will be subject to many risks, uncertainties and assumptions relating to the Company's operations and business environment, all of which may cause the Company's actual results to be materially different from any future results, expressed or implied, in these forward-looking statements.

The Company is subject to risks, uncertainties and assumptions that could cause the Company's results to differ materially from the results expressed or implied by such forward-looking statements, including the risks, uncertainties and assumptions discussed from time to time in the Company's public filings and public announcements, including the Company's Annual Report on Form 10-K and the Company's Quarterly Reports on Form 10-Q, as well as other documents that may be filed by the Company from time to time with the Securities and Exchange Commission. All forward-looking statements included in this document are based on information available to the Company on the date hereof. The Company does not undertake to publicly update or revise any forward-looking statements to reflect events or circumstances that may arise after the date hereof even if experience or future changes make it clear that any projected results expressed or implied herein will not be realized.

Table 1.

Hawaiian Holdings, Inc.

Consolidated Statements of Operations (unaudited)

 
   

Three Months Ended March 31,

   

2024

 

2023

 

% Change

   

(in thousands, except per share data)

Operating Revenue:

           

Passenger

 

$         583,448

 

$         548,526

 

6.4 %

Other

 

62,119

 

64,077

 

(3.1) %

Total

 

645,567

 

612,603

 

5.4 %

Operating Expenses:

           

Wages and benefits

 

261,935

 

241,933

 

8.3 %

Aircraft fuel, including taxes and delivery

 

188,778

 

197,625

 

(4.5) %

Maintenance, materials and repairs

 

70,971

 

50,287

 

41.1 %

Aircraft and passenger servicing

 

45,424

 

42,532

 

6.8 %

Depreciation and amortization

 

32,967

 

32,667

 

0.9 %

Aircraft rent

 

29,706

 

28,171

 

5.4 %

Commissions and other selling

 

28,443

 

28,238

 

0.7 %

Other rentals and landing fees

 

43,127

 

38,720

 

11.4 %

Purchased services

 

38,475

 

35,072

 

9.7 %

Special items

 

8,482

 

—

 

100.0 %

Other

 

45,905

 

34,785

 

32.0 %

Total

 

794,213

 

730,030

 

8.8 %

Operating Loss

 

(148,646)

 

(117,427)

 

26.6 %

Nonoperating Income (Expense):

           

Interest expense and amortization of debt discounts and issuance costs

 

(24,069)

 

(22,880)

   

Interest income

 

10,021

 

16,465

   

Capitalized interest

 

3,134

 

1,458

   

Losses on fuel derivatives

 

(582)

 

(5,065)

   

Other components of net periodic benefit cost

 

(927)

 

(1,494)

   

Gains on investments, net

 

470

 

697

   

Gains on foreign debt

 

8,519

 

2,260

   

Other, net

 

(770)

 

155

   

Total

 

(4,204)

 

(8,404)

   

Loss Before Income Taxes

 

(152,850)

 

(125,831)

   

Income tax benefit

 

(15,285)

 

(27,574)

   

Net Loss

 

$        (137,565)

 

$          (98,257)

   

Net Loss Per Share

           

Basic

 

$              (2.65)

 

$              (1.91)

   

Diluted

 

$              (2.65)

 

$              (1.91)

   

Weighted Average Number of Common Stock Shares Outstanding:

           

Basic

 

51,838

 

51,507

   

Diluted

 

51,838

 

51,507

   

 

Hawaiian Holdings, Inc.

Consolidated Balance Sheet

 
   

March 31, 2024

(unaudited)

 

December 31, 2023

   

(in thousands, except shares)

ASSETS

       

Current Assets:

       

Cash and cash equivalents

 

$                230,865

 

$               153,273

Restricted cash

 

17,250

 

17,250

Short-term investments

 

666,432

 

755,224

Accounts receivable, net

 

99,117

 

105,858

Income taxes receivable

 

642

 

669

Spare parts and supplies, net

 

65,444

 

60,115

Prepaid expenses and other

 

80,304

 

78,551

Total

 

1,160,054

 

1,170,940

Property and equipment, less accumulated depreciation and amortization of $1,160,495 and $1,150,529 as of March 31, 2024 and December 31, 2023, respectively

 

2,104,442

 

2,013,616

Other Assets:

       

Assets held-for-sale

 

1,091

 

1,135

Operating lease right-of-use assets

 

393,769

 

413,237

Long-term prepayments and other

 

118,057

 

121,097

Intangible assets, net

 

13,500

 

13,500

Total Assets

 

$             3,790,913

 

$            3,733,525

LIABILITIES AND SHAREHOLDERS' EQUITY

       

Current Liabilities:

       

Accounts payable

 

$                214,848

 

$               199,223

Air traffic liability and current frequent flyer deferred revenue

 

757,855

 

633,345

Other accrued liabilities

 

165,430

 

175,591

Current maturities of long-term debt, less discount

 

75,132

 

43,857

Current maturities of finance lease obligations

 

8,791

 

10,053

Current maturities of operating leases

 

79,281

 

83,332

Total

 

1,301,337

 

1,145,401

Long-Term Debt

 

1,612,235

 

1,537,152

Other Liabilities and Deferred Credits:

       

Noncurrent finance lease obligations

 

56,269

 

60,116

Noncurrent operating leases

 

283,836

 

303,119

Accumulated pension and other post-retirement benefit obligations

 

142,367

 

140,742

Other liabilities and deferred credits

 

78,499

 

77,154

Noncurrent frequent flyer deferred revenue

 

304,099

 

308,502

Deferred tax liability, net

 

52,492

 

65,914

Total

 

917,562

 

955,547

Commitments and Contingencies

       

Shareholders' Equity:

       

Special preferred stock, $0.01 par value per share, three shares issued and outstanding as of March 31, 2024 and December 31, 2023

 

—

 

—

Common stock, $0.01 par value per share, 51,848.616 and 51,824,362 shares outstanding as of March 31, 2024 and December 31, 2023, respectively

 

518

 

518

Capital in excess of par value

 

294,599

 

293,797

Accumulated loss

 

(257,303)

 

(119,738)

Accumulated other comprehensive loss, net

 

(78,035)

 

(79,152)

Total

 

(40,221)

 

95,425

Total Liabilities and Shareholders' Equity

 

$             3,790,913

 

$            3,733,525

 

Hawaiian Holdings, Inc.

Condensed Consolidated Statements of Cash Flows (unaudited)

 
   

Three months ended March 31,

   

2024

 

2023

   

(in thousands)

Net cash provided by Operating Activities

 

$                        254

 

$                118,291

Cash flows from Investing Activities:

       

Additions to property and equipment, including pre-delivery payments

 

(127,018)

 

(106,215)

Proceeds from the disposition of aircraft and aircraft related equipment

 

105

 

9,563

Purchases of investments

 

(15,824)

 

(96,806)

Proceeds from sales and maturities of investments

 

109,485

 

144,069

Net cash used in investing activities

 

(33,252)

 

(49,389)

Cash flows from Financing Activities:

       

Long-term borrowings

 

131,400

 

—

Repayments of long-term debt and finance lease obligations

 

(18,760)

 

(24,953)

Debt issuance costs and discounts

 

(1,849)

 

—

Payment for taxes withheld for stock compensation

 

(201)

 

(1,066)

Net cash provided by (used in) financing activities

 

110,590

 

(26,019)

Net increase in cash and cash equivalents

 

77,592

 

42,883

Cash, cash equivalents, and restricted cash – Beginning of Period

 

170,523

 

246,620

Cash, cash equivalents, and restricted cash – End of Period

 

$                248,115

 

$                289,503

 

Table 2.

Hawaiian Holdings, Inc.

Selected Consolidated Statistical Data (unaudited)

     
   

Three months ended March 31,

   

2024

 

2023

 

% Change

   

(in thousands, except as otherwise indicated)

Scheduled Operations:

           

Revenue passengers flown

 

2,620

 

2,592

 

1.1 %

Revenue passenger miles (RPM)

 

4,072,473

 

3,844,061

 

5.9 %

Available seat miles (ASM)

 

5,049,598

 

4,914,619

 

2.7 %

Passenger revenue per RPM (Yield)

 

14.33  ¢

 

14.27  ¢

 

0.4 %

Passenger load factor (RPM/ASM)

 

80.6 %

 

78.2 %

 

2.4   pts.

Passenger revenue per ASM (PRASM)

 

11.55   ¢

 

11.16   ¢

 

3.5 %

Total Operations:

           

Revenue passengers flown

 

2,621

 

2,593

 

1.1 %

Revenue passenger miles (RPM)

 

4,073,159

 

3,845,978

 

5.9 %

Available seat miles (ASM)

 

5,050,841

 

4,917,517

 

2.7 %

Operating revenue per ASM (RASM)

 

12.78  ¢

 

12.46  ¢

 

2.6 %

Operating cost per ASM (CASM)

 

15.72  ¢

 

14.85  ¢

 

5.9 %

CASM excluding aircraft fuel and non-recurring items (a)

 

11.82   ¢

 

11.04   ¢

 

7.1 %

Aircraft fuel expense per ASM (b)

 

3.74  ¢

 

4.02  ¢

 

(7.0) %

Revenue block hours operated

 

52,141

 

52,228

 

(0.2) %

Gallons of jet fuel consumed (c)

 

67,651

 

64,853

 

4.3 %

Average cost per gallon of jet fuel (actual) (b)

 

$2.79

 

$3.05

 

(8.5) %

   

(a)

See Table 4 for a reconciliation of CASM excluding aircraft fuel and non-recurring items to its most directly comparable GAAP financial measure..

(b)

Includes applicable taxes and fees.

(c)

Excludes operations under the ATSA with Amazon.

 

Table 3.
Hawaiian Holdings, Inc.
Economic Fuel Expense (unaudited)

The Company believes that economic fuel expense is a good measure of the effect of fuel prices on its business as it most closely approximates the net cash outflow associated with the purchase of fuel for its operations in a period. The Company defines economic fuel expense as GAAP fuel expense plus losses/(gains) realized through actual cash (receipts)/payments received from or paid to hedge counterparties for fuel hedge derivative contracts settled during the period.

   

Three months ended March 31,

   

2024

 

2023

 

% Change

   

(in thousands, except per-gallon amounts)

Aircraft fuel expense, including taxes and delivery

 

$         188,778

 

$         197,625

 

(4.5) %

Realized losses on settlement of fuel derivative contracts

 

2,398

 

1,513

 

58.5 %

Economic fuel expense

 

$         191,176

 

$         199,138

 

(4.0) %

Fuel gallons consumed

 

67,651

 

64,853

 

4.3 %

Economic fuel price per gallon

 

$                2.83

 

$                3.07

 

(7.8) %

 
   

Estimated three months ending June 30, 2024

 

Estimated full year ending December 31, 2024

   

(in thousands, except per-gallon amounts)

Aircraft fuel expense, including taxes and delivery

 

$           192,675

–

$           198,314

 

$           772,335

–

$           794,830

Realized losses on settlement of fuel derivative contracts

 

1,456

–

1,456

 

6,431

–

6,431

Economic fuel expense

 

$           194,131

–

$           199,770

 

$           778,766

–

$           801,261

Fuel gallons consumed

 

68,032

–

70,024

 

275,377

 

283,398

Economic fuel price per gallon

 

$                  2.85

–

$                  2.85

 

$                  2.83

–

$                  2.83

 

Table 4.
Hawaiian Holdings, Inc.
Non-GAAP Financial Reconciliation (unaudited)

The Company evaluates its financial performance utilizing various GAAP and non-GAAP financial measures, including adjusted net loss, adjusted diluted EPS, adjusted pre-tax margin, adjusted EBITDA, and adjusted operating cost per ASM (CASM excluding fuel and non-recurring items). Pursuant to Regulation G, the Company has included the following reconciliation of reported non-GAAP financial measures to comparable financial measures reported on a GAAP basis. The adjustments are described below:

  • CBA related expense . In February 2023 , pilots represented by the Air Line Pilots Association (ALPA) ratified a new four-year CBA, which included, amongst other things, a signing bonus, pay scale increases across all fleet types, improved health benefits and cost sharing, and enhancements to the Company's postretirement and disability plans. In connection with the ratification, the Company recorded a signing bonus and vacation liability true-up of $17.7 million which were recorded in wages and benefits during the quarter ended March 31, 2023 .
  • Contract termination amortization . In December 2022 , the Company entered into a Memorandum of Understanding (MOU) with one of its third-party service providers to early terminate its Amended and Restated Complete Fleet Services Agreement (Amended CFS) covering A330-200 aircraft. The Amended CFS was originally scheduled to run through December 2027 , but was terminated in April 2023 . During the three months ended March 31, 2023 , the Company recognized approximately $18.1 million in amortization within Maintenance, materials and repairs in the Consolidated Statements of Operations.
  • Special items . During the three months ended March 31, 2024 , the Company recorded $8.5 million in Special items as a result of expenses related to its merger with Alaska , primarily consisting of legal, advisory, and other fees.
  • Gain on sale of commercial real estate . In February 2023 , the Company entered into an agreement for the sale of its commercial real estate and recognized a gain on sale of $10.2 million , which was recorded in Other operating expense in the Consolidated Statements of Operations.
  • Interest income on federal tax refund . In March 2023 , the Company received $4.7 million in interest income in connection with a $66.8 million federal tax refund received related to fiscal year 2018. The interest income received was recorded in Interest income in the Consolidated Statements of Operations.
  • Changes in fair value of fuel derivative contracts . Changes in fair value of fuel derivative contracts, net of tax, are based on market prices for open contracts as of the end of the reporting period and include the unrealized amounts of fuel derivatives (not designated as hedges) that will settle in future periods and the reversal of prior period unrealized amounts.
  • Unrealized gain on foreign debt . Unrealized gain on foreign debt is based on fluctuation in exchange rates and the measurement of foreign-denominated debt to the Company's functional currency.
  • Unrealized gain on equity securities . Unrealized gain on equity securities is driven by changes in market prices and currency fluctuations, which is recorded in Other nonoperating expense in the Consolidated Statements of Operations.

The Company believes that adjusting for the impact of the changes in fair value of equity securities and fuel derivative contracts, fluctuations in exchange rates on debt instruments denominated in foreign currency, and non-recurring expenses and income/gains (including CBA-related, contract termination amortization, special items, interest income on federal tax refund, gain or loss on sale of aircraft, and gain on sale of commercial real estate), helps investors better analyze the Company's operational performance and compare its results to other airlines in the periods presented.

   

Three months ended March 31,

   

2024

 

2023

   

Total

 

Diluted Net Loss Per Share

 

Total

 

Diluted Net Loss Per Share

   

(in thousands, except per share data)

Net Loss, as reported

 

$        (137,565)

 

$              (2.65)

 

$          (98,257)

 

$              (1.91)

Adjusted for:

               

CBA related expense

 

—

 

—

 

17,727

 

0.35

Contract termination amortization

 

—

 

—

 

(18,114)

 

(0.35)

Special items

 

8,482

 

0.16

 

—

 

—

Gain on sale of commercial real estate

 

—

 

—

 

(10,179)

 

(0.20)

Interest income on federal tax refund

 

—

 

—

 

(4,672)

 

(0.09)

Changes in fair value of fuel derivative contracts

 

(1,816)

 

(0.04)

 

3,552

 

0.07

Unrealized gain on foreign debt

 

(8,555)

 

(0.17)

 

(2,488)

 

(0.05)

Unrealized gain on equity securities

 

(5,115)

 

(0.10)

 

(944)

 

(0.02)

Tax effect of adjustments

 

1,037

 

0.03

 

1,568

 

0.03

Adjusted net loss

 

$        (143,532)

 

$              (2.77)

 

$        (111,807)

 

$              (2.17)

 

Adjusted EBITDA

The Company believes that adjusting earnings for interest, taxes, depreciation and amortization, non-recurring operating expenses (such as changes in unrealized gains and losses on financial instruments) and one-time charges helps investors better analyze the Company's financial performance by allowing for company-to-company and period-over-period comparisons that are unaffected by company-specific or one-time occurrences.

The Company reclassified prior period EBITDA and Adjusted EBITDA to conform to the current period presentation.

   

Three months ended March 31,

   

2024

 

2023

   

(in thousands)

Net Loss

 

$              (137,565)

 

$                 (98,257)

Income tax benefit

 

(15,285)

 

(27,574)

Depreciation and amortization

 

32,967

 

32,667

Interest expense and amortization of debt discounts and issuance costs

 

24,069

 

22,880

Interest income

 

(10,021)

 

(16,465)

Capitalized interest

 

(3,134)

 

(1,458)

EBITDA, as reported

 

(108,969)

 

(88,207)

Adjusted for:

       

CBA related expense

 

—

 

17,727

Contract termination amortization

 

—

 

(18,114)

Special items

 

8,482

 

—

Gain on sale of commercial real estate

 

—

 

(10,179)

Interest income on tax refund

 

—

 

(4,672)

Changes in fair value of fuel derivative instruments

 

(1,816)

 

3,552

Unrealized gain on foreign debt

 

(8,555)

 

(2,488)

Unrealized gain on equity securities

 

(5,115)

 

(944)

Adjusted EBITDA

 

$              (115,973)

 

$              (103,325)

 

Operating Costs per Available Seat Mile (CASM)

The Company has separately listed in the table below its fuel costs per ASM and non-GAAP unit costs, excluding fuel and non-recurring items. These amounts are included in CASM, but for internal purposes the Company consistently uses cost metrics that exclude fuel and non-recurring items (if applicable) to measure and monitor its costs.

   

Three months ended March 31,

   

2024

 

2023

   

(in thousands, except CASM data)

GAAP Operating Expenses

 

$              794,213

 

$              730,030

Adjusted for:

       

CBA related expense

 

—

 

(17,727)

Contract termination amortization

 

—

 

18,114

Special items

 

(8,482)

 

—

Gain on sale of commercial real estate

 

—

 

10,179

Operating Expenses excluding non-recurring items

 

$              785,731

 

$              740,596

Aircraft fuel, including taxes and delivery

 

(188,778)

 

(197,625)

Operating Expenses excluding fuel and non-recurring items

 

$              596,953

 

$              542,971

Available Seat Miles

 

5,050,841

 

4,917,517

CASM – GAAP

 

15.72 ¢

 

14.85 ¢

Aircraft fuel, including taxes and delivery

 

(3.74)

 

(4.02)

CBA related expense

 

—

 

(0.36)

Contract termination amortization

 

—

 

0.37

Special items

 

(0.16)

 

—

Gain on sale of commercial real estate

 

—

 

0.20

CASM excluding fuel and non-recurring items

 

11.82 ¢

 

11.04 ¢

 

   

Estimated three months ending June 30, 2024

 

Estimated year ending December 31, 2024

   

(in thousands, except CASM data)

GAAP operating expenses

 

$              803,834

–

$              844,733

 

$           3,273,023

–

$           3,438,253

Aircraft fuel, including taxes and delivery

 

(192,675)

–

(198,314)

 

(772,335)

–

(794,830)

Less: non recurring items

 

(7,245)

–

(7,245)

 

(92,229)

–

(92,229)

Adjusted operating expenses

 

$              603,914

–

$              639,174

 

$           2,408,459

–

$           2,551,194

Available seat miles

 

5,189,938

–

5,340,371

 

21,113,699

–

21,719,834

CASM – GAAP

 

15.49 ¢

–

15.82 ¢

 

15.50 ¢

–

15.83 ¢

Aircraft fuel, including taxes and delivery

 

(3.71)

–

(3.71)

 

(3.66)

–

(3.66)

Non-recurring items

 

(0.14)

–

(0.14)

 

(0.44)

–

(0.42)

CASM excluding fuel and non-recurring items

 

11.64 ¢

–

11.97 ¢

 

11.40 ¢

–

11.75 ¢

Pre-tax margin

The Company excludes changes in fair value of equity securities and fuel derivative contracts, fluctuations and exchange rates on debt instruments denominated in foreign currency, and non-recurring items from pre-tax margin for the same reasons as described above.

   

Three months ended March 31,

   

2024

 

2023

Pre-Tax Margin, as reported

 

(23.7) %

 

(20.5) %

CBA ratification bonus

 

—

 

2.9

Contract termination amortization

 

—

 

(3.0)

Special items

 

1.3

 

—

Gain on sale of commercial real estate

 

—

 

(1.7)

Interest income on federal tax refund

 

—

 

(0.8)

Changes in fair value of fuel derivative contracts

 

(0.3)

 

0.6

Unrealized gain on foreign debt

 

(1.3)

 

(0.4)

Unrealized (gain) loss on equity securities

 

(0.8)

 

(0.1)

Adjusted Pre-Tax Margin

 

(24.8) %

 

(23.0) %

 

Cision View original content to download multimedia: https://www.prnewswire.com/news-releases/hawaiian-holdings-reports-2024-first-quarter-financial-results-302125147.html

SOURCE Hawaiian Holdings, Inc.

Travel Math: How your spending habits actually earn you travel perks 

First, there was the trend, ‘girl math.’ Then, we saw ‘boy math’ take off. Even dogs got in on the equation! Now, we give you: travel math. It’s a playful concept that’s grounded in the very latest consumer insights where “the math” justifies the purchase, all for the sake of indulging in a little treat.

We know travelers are using credit card rewards and miles to book their travel and to stretch their dollars, especially Gen Z and Millennials. So, next time you want to book that flight or buy that pair of shoes with your Alaska Airlines Visa Signature® card, we say go for it. Because you’ll earn valuable miles. And of course—travel math.

Do you want to hit Alaska’s elite status even faster?
Get the boots.

✨ New this year: A faster way to earn status through your Alaska Airlines credit card. Throughout 2024, for every $10,000 you spend on purchases in 2024, you’ll automatically earn 4,000 Elite Qualifying Miles (EQMs) (up to 20,000 EQMs total).* Learn more.

With elite status, you get a range of benefits designed to enhance your travel experience. Elite perks include:

  • Priority boarding
  • Complimentary upgrades to First Class or Premium Class when available
  • Waived fees for checked baggage
  • Bonus miles on flights
  • Access to priority check-in and security lines
  • Dedicated customer service support
  • Learn more!

The specific benefits you receive depend on your elite status level within our Mileage Plan program (tiers include MVP, MVP Gold and MVP Gold 75K).

Buy surf gear to earn miles for your Maui trip.

Rack up miles every time you  make a purchase with your Alaska Airlines Visa Signature® card—it’s that easy!

With the Alaska Airlines Visa Signature® card, your purchases = miles:

  • 3 miles for every dollar spent on eligible Alaska Airlines purchases (flights, inflight purchases, Lounge).
  •  2 miles for every $1 spent on eligible gas, EV charging station, local transit (including ride share), cable, and select streaming services purchases.
  • 1 mile per dollar spent on all other purchases.

You’ll also earn Alaska’s Famous Companion Fare™ every year after qualifying purchases.* This popular benefit allows a cardholder to bring a companion on a round-trip domestic flight for $99 (plus taxes and fees).

Buy the bag, check it for free as a cardholder.

The Alaska Airlines Visa Signature® card grants you a first checked bag free for you and up to 6 guests on your reservation paid for with your card. 

Plus, cardholders can get priority boarding in Group C (even with a Saver fare) on Alaska flights when you pay for your flight with your card.

Learn more about the Alaska Airlines Visa Signature® Card
  • Alaska’s Famous $99 Companion Fare (plus taxes and fees from $23) each account anniversary after you spend $6,000 or more on purchases within the prior anniversary year. Valid on all Alaska Airlines flights booked on alaskaair.com.

  • Check your first bag free on every Alaska flight purchased with this card and up to six guests traveling on the same reservation.

  • Priority boarding in Group C (even with a Saver fare).

  • 3x miles  on eligible Alaska Airlines purchases, such as inflight food and beverages.

  • 2x miles on eligible gas, EV charging station, cable, streaming services, and local transit (including rideshare) purchases.

  • 1 mile per dollar spent on all other purchases.

  • 20% back on inflight purchases such as food and drinks and $100 off an annual Alaska Lounge+ Membership when you pay with your Alaska card.

  • 10% rewards bonus on all miles earned from card purchases if you have an eligible Bank of America® account.
Terms & Conditions

*Earn 4,000 elite-qualifying miles (maximum of 20,000) that count toward elite status qualification if you make any combination of purchase transactions totaling at least $10,000 (exclusive of any fees, such as the annual fee) that post to eligible Alaska Airlines Visa consumer and business cards from January 1, 2024 through December 31, 2024. Returns, credits and adjustments to this card will be deducted from purchases, even if this card was not the original payment method. Cash Advances and Balance Transfers are not considered purchases and do not apply for purposes of this offer. If a cardholder has multiple Alaska Airlines Visa consumer and business credit card accounts linked to one Mileage Plan account, purchases made with those cards can be combined to reach the $10,000 spend requirement. One individual can only earn a maximum of 20,000 elite-qualifying miles via this campaign, even if they hold multiple Alaska Airlines Visa cards. Allow 8-12 weeks from qualifying for the elite qualifying miles to be posted to your Alaska Airlines Mileage Plan. To qualify for this offer, your credit card account must be open with active charging privileges. Bank of America is not responsible for fulfillment of this elite qualifying miles offer and posting of miles directly to your Alaska Mileage Plan account. Elite qualifying miles will not appear on your credit card statement. Elite-qualifying miles count toward elite status qualification only for calendar year 2025, are non-redeemable and cannot be used toward award travel.

** $99 fare plus taxes and fees from $23 after making at least $6,000 in purchases within the anniversary year. Terms and conditions apply. Visit MyAlaskaCard.com to learn more.

This credit card program is issued and administered by Bank of America, N.A. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A., Inc. The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC

Bank of America is a registered trademark of Bank of America Corporation.

Alaska Air Group reports first quarter 2024 results

Achieved record first quarter operating revenue of $2.2 billion

Ratified new agreement with AMFA-represented employees

SEATTLE — Alaska Air Group (NYSE: ALK) today reported financial results for the first quarter ending March 31, 2024, and provided outlook for the second quarter ending June 30, 2024. 

I want to recognize Alaska’s employees for their uncompromising prioritization of safety, for taking great care of our guests, and for delivering strong performance in the first quarter,” said CEO Ben Minicucci. “Despite significant challenges to start the year our results have far exceeded initial expectations. Thanks to thoughtful capacity planning, network optimization, and diligent cost control, we are well positioned to carry our strong performance into the second quarter and beyond.”

Impact of Flight 1282:

Air Group’s first quarter operation and results were significantly impacted by Flight 1282 in January and the Boeing 737-9 MAX grounding which extended into February. The Company has received $162 million in initial cash compensation from Boeing to address the financial damages incurred during the first quarter.

Financial Results:

  • Reported net loss for the first quarter of 2024 under Generally Accepted Accounting Principles (GAAP) of $132 million, or $1.05 per share, compared to a net loss of $142 million, or $1.11 per share, for the first quarter of 2023.
  • Reported net loss for the first quarter of 2024, excluding special items and mark-to-market fuel hedge accounting adjustments, of $116 million, or $0.92 per share, compared to a net loss of $79 million, or $0.62 per share, for the first quarter of 2023.
  • Repurchased 561,086 shares of common stock for approximately $21 million in the first quarter.
  • Generated $292 million in operating cash flow for the first quarter.
  • Held $2.3 billion in unrestricted cash and marketable securities as of March 31, 2024.
  • Ended the quarter with a debt-to-capitalization ratio of 47%, within the target range of 40% to 50%.

Operational Updates:

  • Agreement to purchase Hawaiian Airlines for $18 per share was approved by Hawaiian shareholders. The proposed combination remains subject to regulatory approval.
  • Ratified a five-year collective bargaining agreement with approximately 1,000 Alaska Airlines employees represented by AMFA.
  • Completed inspections of all 737-9 MAX aircraft and returned the fleet to service in February.
  • Enhanced quality oversight program at the Boeing production facility to validate the work and quality of our aircraft as they progress through the manufacturing process.
  • Received two E175 aircraft during the quarter, bringing the total in the Horizon fleet to 43.

Commercial Updates:

  • Launched partnership with Bilt Rewards, which adds Alaska’s Mileage Plan as a transfer partner and later in 2024 will allow Alaska Airlines Visa Signature® cardholders to earn 3x miles when paying rent via Bilt.
  • Announced growth plans out of Portland to provide guests with more travel options, including 25% increased capacity and a new daily nonstop flight to Atlanta, beginning later this year.
  • Announced new daily nonstop service between Santa Rosa and Las Vegas, which will be Air Group’s seventh destination from Sonoma County.
  • Introduced Alaska Access, a monthly subscription program for price-conscious travelers that offers Wi-Fi vouchers, early access to sales, and a personalized fare page.
View full financial data

San Diego State University Athletics unveils Alaska Airlines as new partner to enhance fan experience; includes Snapdragon Stadium gate entitlement 

Hawaiian Airlines’ New Boeing 787-9 Dreamliner Welcomes First Guests

HONOLULU – Hawaiian Airlines marked a milestone in its 94-year history: seeing off the inaugural flight of its new flagship aircraft, the Boeing 787-9 Dreamliner. Aircraft N781NA, named Kapuahi (a star known as Aldebaran in Western astronomy), departed Honoluluʻs Daniel K. Inouye International Airport this afternoon for San Francisco. The carrier’s first 787-9 guests were welcomed with fresh lei and treated to live music and hula by the Hawaiian Airlines Serenaders.

Blessing 2

The blessing for the 787 inaugural flight in Honolulu

 

Kapuahi, which was revealed in February during a formal blessing ceremony in Honolulu, will operate the carrier’s nonstop, daily Honolulu-San Francisco flights until May 14, when it will join Hawaiian’s second 787-9, N780NA, to begin dedicated service between Honolulu-Los Angeles (HA2/3) starting May 14, and Honolulu-Phoenix on May 15.

787 Inaugural - HA12

Kapuahi (HA12) taking off from the runway at HNL

 

“Today marks an incredible achievement for all of us at Hawaiian Airlines and I’d like to thank all of our teammates, Boeing and our many partners for helping us make this moment possible,” said Peter Ingram, president and CEO of Hawaiian Airlines. “Our 787-9 is a true flagship product that, when paired with the award-winning hospitality of our crew, will provide guests with an unforgettable Hawaiʻi travel experience.”

Crew

The flight crew for HA12

Guests on today’s HA12 were also among the first to watch the carrierʻs new in-flight safety video, in which 57 cast members, all Hawaiian Airlines employees and family members, share important safety information from breathtaking locations throughout the Hawaiian Islands. The video, which is rolling out across Hawaiian’s Airbus A330 fleet soon, can also be viewed here.

The moment they step onboard Hawaiian’s 787-9, guests are immersed in an island-inspired design in a cabin that evokes Hawaiʻi’s beauty through form, texture, and soothing sunrise and sunset lighting. The 34 Leihōkū (garland of stars) Suites feature lie-flat seating, an 18-inch in-flight entertainment screen, personal power outlets, wireless cell phone charging and direct aisle access. Set in a 1-2-1 configuration with doors, the suites offer privacy or a shared experience with combinable double suites allowing couples to fall asleep while gazing at a starlit ceiling inspired by the constellations that guided early Polynesian voyagers.

Boeing 787-9 Leihoku Suites

Hawaiian’s 787-9 Main Cabin consists of 266 Collins Aerospace Aspire seats with ergonomically contoured back and armrests that maximize living space, offer more shoulder and hip room and feature a 12-inch seatback monitor with USB-A and USB-C charging ports. Main Cabin guests can also select from 79 Extra Comfort seats to enjoy more legroom and access to AC power outlets.

Boeing 787-9 Main Cabin + Extra Comfort

 

The carrier has 12 787-9s on order and last week took delivery of its second aircraft, N780NA. Hawaiian is scheduled to have three 787-9s by the end of the year, with the remaining deliveries occurring through 2027.

To learn more about Hawaiianʻs Boeing 787 Dreamliner, click here.

For aircraft images and b-roll, click here.

For images from today’s inaugural flight, click here.

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi’s largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi’s best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Related Multimedia

787 Inaugural – HA12

HA12 Crew

HA12 Passengers

787 Inaugural – HA12

787 Inaugural – HA12

787 Inaugural – HA12

Alaska Airlines empowers students in the Pacific Northwest: Flying dozens to college tours 

In partnership with local organizations, Alaska Airlines flew more than 60 BIPOC high school juniors from Seattle and Portland to tour historically Black colleges and universities (HBCUs) 

Last month, we flew 60 BIPOC students from the Pacific Northwest to tour colleges in Atlanta, Georgia. The Atlanta area is home to many HBCUs, including Morehouse, Spelman, Clark Atlanta, Morris Brown, and Fort Valley State. Some students continued to tour additional schools along the East Coast, including Tuskegee University, Alabama State, Howard, and more. Given the absence of HBCUs in the Northwest, these trips inspire students to experience the cultural richness and opportunities offered by HBCUs. 

While at the schools, students spoke with admissions counselors, current students and administrators about the importance of going to college, the admissions process and financial aid.  

These college tours wouldn’t have been possible without our longstanding partnership with UNCF and Self Enhancement, Inc. (SEI). 

“The HBCU tour exposes and highlights the opportunities for our young people to strive for higher education. Seeing a version of themselves on these campuses inspires and excites them. Our students come back more focused and believing that they can achieve anything that they put their energy and effort into. Based on financial limitations, SEI absolutely could not do this tour without the support of Alaska Airlines.” – Anthony Deloney, Director of Development at Self Enhancement, Inc. 

The students flew on Our Commitment aircraft, which supports equity and education in partnership with UNCF and features 14 children, grandchildren and mentees of Alaska Airlines’ employees.

The Alaska airlines sendoff alone was probably the best thing I’ve experienced at SEI, and I’ve been here 27 years.” – Tamra Hickok, Director of Program Innovation at Self Enhancement, Inc. 

Over two decades of collaboration with UNCF 

UNCF’s mission is to build a robust and nationally recognized pipeline of underrepresented students who become highly qualified college graduates. Alaska Airlines has been a proud partner with UNCF for more than 18 years – donating more than 20 million miles to fly students to attend college tours. We invite our guests to donate miles to UNCF through our CARE Miles program to support this effort. 

43 students fly to HBCUs with Alaska Airlines, taking “Our Commitment” to new heights with UNCF

April 25, 2023

This year’s spring break tour followed last year’s inaugural experience with the organization.

“This year’s UNCF HBCU College Tour revealed the continued support and exposure our students need to succeed. From shyness and uncertainty to lifelong relationships, learning about HBCUs, and developing cultural bonds, the impact of this tour truly cannot be expressed in words! Our week wasn’t just about visiting colleges. Students got to learn from our Portfolio Project alumni who attend the Atlanta University Center, facilitate discussions and activities, meet and spend time with local Atlanta professionals, witness historical monuments and most importantly, build confidence in their racial identities. UNCF believes in creating experiences that help students not only get to college but also discover their gifts and interests and develop leadership qualities.””

– Briana Nelson, UNCF Success Facilitator

SEI & Alaska help move Portland forward 

Self Enhancement, Inc. (SEI) is a pillar in the North Portland community— providing academic support and services for Black students and their families. SEI’s strength is in its ability to meet the complex needs of the children and families it serves, including helping people to overcome cultural, educational and economic barriers. Alaska has been a steadfast supporter of SEI’s annual fundraiser for over a decade. However, this year marked a significant milestone as it was the first time we extended support to SEI’s annual HBCU tour.

SEI HBCU tour stops included Tuskegee University, Alabama State University, Clark University, Morehouse College, Spelman College, Johnson C Smith University, North Carolina A&T University, and Howard University. Hear Janiya’s experience at the tour and how each one impacted her college journey!

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