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Travel alert: Hurricane Irma

Update: Sept. 12 at 11:30 a.m. PDT

Due to the impacts of Hurricane Irma, Alaska Airlines and Virgin America have extended flexible travel policies to airports that were impacted by the storm.

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Alaska Airlines doubles donation to American Red Cross for disaster relief efforts

Alaska Airlines is doubling our support for disaster relief efforts, with another $100,000 cash donation to the American Red Cross.

That brings Alaska’s total relief donations to $200,000 and 1 million Mileage Plan miles.

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Hey Congress, let’s upgrade our skies

This is a photo of an Alaska Airlines jet taxiing on a runway.

It’s September, kids are headed back to school and Congress is heading into session about to vote on an FAA bill to reform our nation’s air traffic system. You say, why does it matter to me? Here’s three reasons why Air Traffic Control (ATC) Reform will help today’s travelers and why Alaska Airlines is strongly urging flyers to visit www.ontimeflights.org to encourage support of the bill. (It’s easy and only takes a minute. There’s even a pre-written email which auto-populates your congressperson’s name and email once you put in your address.)

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Hawaiian Airlines to Waive Change Fees for Customers Affected by Hurricane Irma

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HONOLULU – Hawaiian Airlines will waive reservation change fees for customers traveling on Hawaiian Airlines or Hawaiian Airlines’ codeshare flights to/from/via Fort Lauderdale-Hollywood (FLL) and Orlando (MCO) international airports between Sept. 7 and Sept. 17.

The change fee waiver applies to affected customers subject to the following conditions:

  • Ticket was issued on/before Sept. 7, 2017.
  • Affected flight(s) is/are originally scheduled for travel on/before Sept. 17, 2017.
  • Change must be rebooked and ticketed for new flights on/before Sept. 19, 2017.
    – For changes made to new flights on/before Sept. 19, 2017, any resulting difference in fare(s) will be waived provided the change is made to same class of service and there is no change in origin and destination.

Normal refund rules will apply. Customers needing assistance should call Hawaiian Airlines’ reservations desk at the toll-free number 1-800-367-5320. Travelers are also advised to continue to monitor Hawaiian Airlines’ website at HawaiianAirlines.com for updates on status of flights this week.

For more information, please visit https://www.hawaiianairlines.com/alerts/hurricane-irma.

About Hawaiian Airlines
Hawaiian®, the world’s most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 years (2004-2016) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler and Travel + Leisure have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 88th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Hawaiian Airlines, University of Hawai‘i Athletics Team Up for 2017-18 Sports Travel

Hawaiian Airlines

HONOLULU – Hawaiian Airlines has signed a one-year agreement to become the official airline partner of the University of Hawai‘i at Mānoa Athletics. Hawai‘i’s largest and longest-serving carrier will welcome onboard student-athletes, coaches and staff from all 21 UH-Mānoa sports teams as they travel between Hawai‘i and North America to compete during the 2017-18 season.

“As Hawai‘i’s hometown carrier, we are delighted to extend our support for our University of Hawai‘i at Mānoa student-athletes and their staff with this exclusive agreement,” said Peter Ingram, executive vice president and chief commercial officer for Hawaiian Airlines. “We look forward to delivering our authentic Hawaiian in-flight hospitality so they may arrive rested and ready for game time.”

“This agreement is a difference maker for UH Athletics as it will lead to significant savings,” said UH Athletics Director David Matlin. “We’ve had a very special relationship with Hawaiian Airlines over the years and are proud our teams will continue to fly Hawaiian. They have a special way of taking care of our student-athletes, coaches, and staff and we’re appreciative of all they do for us. Mahalo nui loa Hawaiian!”

UH-Mānoa men and women’s teams will enjoy the convenience and flexibility of Hawaiian’s comprehensive network of flights between Hawai‘i and North America as they plan their itineraries for regular season and post-season games. In fact, the Rainbow Warriors football team will fly on Hawaiian Airlines for Saturday’s historic trip to play UCLA at the Rose Bowl.

Hawaiian is a Diamond Level partner of UH Athletics and a sponsor for three decades, including title sponsor of the recently completed Rainbow Wahine Volleyball Classic, which celebrated its 30th year. The full sports calendar for UH-Mānoa teams, including home and away games, is available at www.hawaiiathletics.com.

The new partnership, which runs through June 15, 2018, also allows Big West Conference and Mountain West teams playing in Hawai‘i to travel aboard Hawaiian Airlines in accordance with athletic agreements between the competing schools.

About Hawaiian Airlines         
Hawaiian®, the world’s most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 years (2004-2016) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler and Travel + Leisure have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.           

Now in its 88th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline.

Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.            

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page.  For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Hawaiian Airlines Reports August 2017 Traffic Statistics

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HONOLULU, Sept. 7, 2017 /PRNewswire/ — Hawaiian Airlines, Inc., a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA), today announced its system-wide traffic statistics for the month of August and year to date. 

SYSTEM-WIDE OPERATIONS1

AUGUST

2017

2016

% CHANGE

PAX

1,023,482

996,014

2.8%

RPMS (000)

1,448,992

1,434,866

1.0%

ASMS (000)

1,681,543

1,700,037

(1.1%)

LF

86.2%

84.4%

1.8 pts.
       

YEAR-TO-DATE

2017

2016

% CHANGE

PAX

7,678,245

7,437,799

3.2%

RPMS (000)

10,823,498

10,273,518

5.4%

ASMS (000)

12,630,258

12,301,028

2.7%

LF

85.7%

83.5%

2.2 pts.
       

PAX

Passengers transported

RPM

Revenue Passenger Miles; one paying passenger transported one mile

ASM

Available Seat Miles; one seat transported one mile

LF

Load Factor; percentage of seating capacity filled

1 Includes the operations of contract carriers under capacity purchase agreements.

About Hawaiian Airlines

Hawaiian®, the world's most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 years (2004-2016) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler and Travel + Leisure have ranked Hawaiian among the highest of all domestic airlines serving Hawai'i.

Now in its 88th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

 

 

View original content with multimedia:https://www.prnewswire.com/news-releases/hawaiian-airlines-reports-august-2017-traffic-statistics-300515414.html

SOURCE Hawaiian Airlines

A day in the life of an Alaska Airlines social care representative

This is a photo of the Alaska Airlines social care team wearing Mariners gear. The team is based in Seattle.

Feature photo: Alaska Airlines’ social care team is based in Seattle and is responsible for monitoring Alaska’s social media channels and responding to customer service needs 24/7.

Social media never sleeps, and neither does Alaska Airlines. Whether it’s assisting a guest with a mileage request or responding to inquiries about a storm on the East Coast, Alaska Airlines social care is a 24/7 operation. It’s a team of 12 people, with rotating shifts, responding to hundreds of inquiries throughout the day and the night – all in 140 characters or less, and all in a social media minute.

To many, this may sound like a near-impossible feat, but for an Alaska Airlines social care representative, it’s just another day on the job.

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Local Wanderer: Wichita

Wichita dweller, Andrew Kemp, knows the best ins and outs of the city. With shots of local hot spots as well as some of his favorite destinations, he knows how to bring Kansas from life to our news feeds. He is being featured as part of Alaska’s Local Wanderer series. Follow Alaska Airlines on Instagram as Andrew  gives you a glimpse of Wichita through his lens.

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5 of the best views in New York City

View looking south from a top-floor building in Manhattan, with the skyline, including the Empire State Building, in the distance.

There’s nowhere in the world quite like New York City.  At once gritty and glamorous, its brash, busy streets filled with a mixture of people from all walks of life, give it a flavor like no other city you’ve been to. From the parks, to the markets, to the unlimited possibilities for art and culture, there’s something to occupy even the most restless spirit.

But the Big Apple also has something else going for it: incredible views. Stunning both architecturally and topographically, there are loads of beautiful panoramas of the city to be had— whether by land, air or sea.

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Now available: More elite benefits for Alaska flyers on Virgin America flights

This is a photo of a First CLass boarding line at the Seattle Airport.

Alaska Mileage Plan MVP, MVP Gold and Gold 75K members now receive enhanced elite benefits on Virgin America flights, putting Alaska flyers on par with its Elevate elite-level flyers.

New benefits include complimentary access to preferred main cabin seating, complimentary Main Cabin Select upgrades and access to advance purchase First Class upgrades.  Mileage Plan Gold and Gold 75K members also receive waived changed fees when traveling on Virgin America flights.

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Alaska offering support to hurricane victims

Alaska Airlines has donated $100,000 to the American Red Cross and offering additional support to relief organizations to assist in helping victims of Hurricane Harvey, a devastating storm that hit the Houston region Friday night and continues to batter the city with heavy rain and floods.

Flights have been grounded at both Houston-area airports. So far, Alaska has canceled its seven scheduled flights from last Friday through Tuesday, and is planning to cancel another scheduled flight on Wednesday.

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Threading the celestial needle: Catching the Great American Eclipse at 35,000 feet

The moment of totality as viewed from Alaska Airlines Great American Eclipse Flight out of Portland, Oregon on August 21, 2017.

There’s nothing Alaska Airlines pilots like more than a challenge. As a company that started out flying between remote airfields deep in the Alaskan “bush,” safely navigating where other airlines can’t is in Alaska’s blood.

So, for Alaska, putting a flight in the path of the Great American Eclipse wasn’t really a question of if, but how.

Contents of the schwag bag on board the Alaska Airlines Great American Eclipse Flight out of Portland, Oregon on August 21, 2017 included viewing glasses and liquor-filled chocolates.

Total solar eclipses aren’t rare – they come around every 16 months or so. Being lucky enough to get in their path is the hard part. Diehard eclipse chasers, called “umbraphiles,” go to drastic lengths to put themselves in the moon’s shadow. They plan years in advance, strategically choosing the best places to catch each and every eclipse, whether that means scaling a mountain, chartering an Arctic voyage… or planning an incredibly complicated flight path.

The math problem goes something like this: A plane leaves Portland flying 500 mph to catch a solar eclipse as the moon’s shadow decelerates from infinity in the instant it touches the Earth to approximately 2,400 mph approaching the coast of Oregon. Where in space and time does the plane need to be to give guests the ultimate eclipse experience?

It’s the kind of equation that takes a team of astronomers and aviators to crack.

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