SEATTLE – Alaska Airlines today announced that it has engaged a new partner, Accenture, a leading global information technology and management consulting firm, to work with Alaska in conducting a comprehensive audit of its technology systems as part of the airline’s ongoing commitment to build a more resilient, reliable, and guest-centered operation.
Following recent IT challenges, Alaska Air Group President and CEO Ben Minicucci outlined the steps being taken to strengthen the company’s infrastructure and ensure long-term system reliability. The collaboration with Accenture will include a top-to-bottom review of Alaska’s technology environment — assessing standards, processes, and overall system health — with actionable recommendations to be implemented quickly.
Since 2019, Alaska has increased investments in IT infrastructure by nearly 80% — investing in redundant data centers and moving many guest-facing systems to the cloud. This initiative marks a key milestone in Alaska Airlines’ broader path to resiliency, as the company continues to invest in technology that supports operational excellence and a world-class guest experience.
Additionally, Alaska Air Group will provide updated guidance for the fourth quarter in early December, once the full financial impact of the recent IT disruptions is understood.
Alaska Airlines will continue to provide regular updates on its progress as part of its ongoing commitment to transparency.
About Alaska Air Group
Alaska Airlines, Hawaiian Airlines and Horizon Air are subsidiaries of Alaska Air Group, and McGee Air Services is a subsidiary of Alaska Airlines. We are a global airline with hubs in Seattle, Honolulu, Portland, Anchorage, Los Angeles, San Diego and San Francisco. We deliver remarkable care as we fly our guests to more than 140 destinations throughout North America, Latin America, Asia and the Pacific. We’ll serve Europe beginning in spring 2026. Guests can book travel at alaskaair.com and hawaiianairlines.com. Alaska is a member of the oneworld alliance, with Hawaiian scheduled to join oneworld in spring 2026. With oneworld and our additional global partners, guests can earn and redeem points for travel to over 1,000 worldwide destinations with Atmos Rewards. Learn more about what’s happening at Alaska and Hawaiian at news.alaskaair.com. Alaska Air Group is traded on the New York Stock Exchange (NYSE) as “ALK.”