Feel Good Friday: Our guests applaud Next-Level Care, wish farewell to employees

Photo by Ingrid Barrentine.

There’s no flying around it; we’re living through some turbulent times that challenge us daily, from the way Alaska Airlines’ operates to the size of our company. But no matter what, one thing we can always count on is living our core value of kind-heartedness.

By caring for our guest’s safety and shedding tears of gratitude for one another, our kindness shines through messages from our guests and people. Check out some of our favorite posts below.

Alaska’s Care is Next-Level.

As our guests face the world, we want to make sure they’re doing it safely, and travelers are taking notice.

Rapid COVID testing: A partnership our Hawaii-bound guests will ‘lava’ lot.

Earlier this week, we announced that as Hawaii welcomes back visitors on Oct. 15, we will be working with local clinics to offer rapid COVID-19 testing for outbound guests, starting in Seattle. And well, it was conch shell music to our guests’ ears.

Guest comment: Is there any doubt as to why I love you, Alaska Airlines? We had to cancel three (re)scheduled trips this year and have decided to just wait until next year. But THANK YOU for arranging this!!

Bittersweet farewells to employees: Thank you for your service and dedication

This week, we said goodbye to those who are leaving Alaska Airlines and Horizon Air. Though none of us wanted this to be our reality, COVID-19 has significantly changed the travel industry and our airline. Alaska and Horizon guests and employees wished those leaving the company bittersweet farewells and thanked all who have sacrificed, so that we can rebuild and have promising futures.


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I cried at work yesterday. Again. Watching @alaskaair Captain Lee Erickson and wife Brenda, an Alaska flight attendant, turn in their wings early due to the fallout from the devastating effects of COVID-19 on the airline industry. The couple, who met at work, and raised their three children to love the aviation life, took early retirement in part to save their kids’ jobs. Their daughter is an Alaska flight attendant, and son is a pilot, and the third born? He is in flight school. Captain Erickson was able to fly his last flight with his son as first officer. The flight from Dallas was met in Seattle by extended family and several peers. Needless to say, I wasn’t the only one with shining eyes. The six months that have passed since our lives were turned upside down have been hard for so many. But I feel most deeply for my friends in the aviation industry. I know this time will eventually only live in our memories, but I must emphatically say. “THIS IS HARD.” #travel #aviation #avgeek #avitioncouple #aviationcareer #iflyalaska #iamalaska #pilot #flightattendant

A post shared by Ingrid Barrentine (@ingridbarrentine) on

On his last flight, Captain Barton Bennett wrote a letter to everyone onboard.


  1. All airlines really go through a hard time and try their best to ensure the safety for passengers. Honestly I feel safe to travel thanks to the great work airlines and staff do.

    1. Thanks Caroline! We always try our best to keep you, our guests & employees top of mind 🙂 Have a great day, stay safe! -Ali

  2. – It’s been awhile, since I have been able to fly Alaska Airlines, but the atmosphere on flights, the courtesy of flight crews and ground staff had been remarkable.
    – I look forward to flying with you again in the not too distant future.
    – Thank you for always providing fantastic flights!
    – My best wishes to your retiring personnel. I know you all will be missed!

    1. Thank you for the kind words Brian! Have a wonderful day, we hope to see you in the skies soon! -Ali

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