Filling the sky with happiness: Customer Service Legend, Captain Kurt Olson
When a guest’s Starbucks latte spilled because another guest accidentally bumped her as she was boarding a flight from Portland, Oregon, Captain Kurt Olson went into the terminal and bought a replacement with his own money. His kind spirit and nearly 20 years of service has led him to be named a “Customer Service Legend” at Alaska Airlines this year.
#FillBeforeYouFly: Why Alaska is urging guests to bring their own water bottles
Alaska is inviting guests to #FillBeforeYouFly – a new initiative encouraging travelers and employees to bring their own water bottles and become active partners in the airline’s goal to reduce single-use plastics.
The lost-luggage checklist: What to do if your bags are delayed
At Alaska Airlines, we pride ourselves on getting guests their luggage in a timely manner, which is why we have our 20-minute baggage service guarantee. But sometimes disruptions happen— and when they do, we will do our best to get you reunited with your belongings and keep you informed. Here’s a checklist of what to do if your bag is delayed.
Customer Service Legend Judy Hatten: “We can help by listening”
Customer Service Agent Judy Hatten is celebrated by frequent-flyers in Burbank and co-workers alike. Hatten, who has worked for Alaska Airlines for 32 years, is a 2019 Customer Service Legend.
Beginner’s guide to Singapore
Singapore is Asia’s fabulous melting pot, where Chinese, Malay and Indian cultures merge so memorably. The tropical city-state is a relaxing and rewarding city to visit – and it’s a direct flight away from Seattle on Alaska partner Singapore Airlines starting September 3.
Mystery solved: Why some of our aircraft have a windowless window seat
Every aircraft in Alaska’s Boeing fleet has a seat or two, on the left side forward of the wing, with either partial access to a window or no window at all. Here’s why.
Customer Service Legend Ron Wallin: “He leads by example”
Ramp Service Agent Ron Wallin was named one of Alaska Airlines’ Legends of Customer Service for 2019 – but his co-workers say he achieved legendary status long ago, for his watchful commitment to safety on the job and willingness to lend a hand.
How Alaska Airlines Foundation helps students ClimbHI – creating lift and inspiring Hawaii’s future tourism leaders
ClimbHI – a Honolulu nonprofit that helps students explore careers in tourism – is just one of the community organizations that the Alaska Airlines Foundation is investing in to enable young people to reach new possibilities.
It’s happening! Flights between Everett’s Paine Field and Spokane now on sale
When it comes to adding new destinations from Paine Field, we heard your love for the Lilac City loud and clear. So, Snohomish County – say hello to Spokane! We’re excited to launch daily, nonstop jet service between Paine Field in Everett and Spokane in Eastern Washington starting Nov. 4 – just in time for holiday travel.
Creating lift: Imagine what’s possible for the environment, our communities and our people
At Alaska Airlines, we know that being a resilient, responsible business requires us to create lift on all fronts – investing in our people, innovating to reduce our environmental impact, using our flying to support those in need, and enabling young people to pursue their dreams.
Capturing the journey: A photographer’s guide to making great photos from your airplane seat
Alaska Airlines’ staff photographer shares her tips for tools and strategies that can help you document the story of your trip from the start.
How to use Alaska miles to fly globally
Travel Codex’s Scott Mackenzie has earned and redeemed more than a million miles with Alaska Airlines over the last decade. Along the way, he’s learned some tips that can make your international travel experience with Mileage Plan more rewarding.