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8 ways Alaska Airlines is committed to making travel more accessible

Alaska Airlines aims to make flying and our workplace accessible for everyone. We recognize there’s always room for improvement and continue work to create equal opportunities for our guests and employees with disabilities in the following ways:

1. Building a better future with employee ACCESS business resource group

For nearly a decade, Alaska’s business resource group ACCESS has helped promote inclusive and accessible programs and services for employees and guests with disabilities. Since its founding, ACCESS has helped with countless accessibility related changes and events that have benefited our guests and employees. ACCESS has also helped Alaska continue being a great place to work by promoting diversity & inclusion and respecting people for their differences.

2. Learning and listening from guests and experts on Alaska’s Disability Advisory Board

Gary Peterson

Alaska’s Disability Advisory Board is made up of people from outside the company, who have disabilities and vast experience in disability advocacy. Since 2018, the board has provided recommendations to create more inclusive training, policies and procedures within the company to improve travel experiences of people with disabilities, including our Next-Level Care efforts to combat COVID-19.

“We need numerous people with disabilities to advise us,” said Gary Peterson, a recent retiree and former supervisor of line maintenance. “Disabilities are very diverse, and people with even the same disability have different experiences. I have a mobility disability, so I understand what that means. With other disabilities, I may have empathy for what they go through, but I can’t totally understand until I have to live with it every day.”

3. Easing travel anxiety with technology & relaxing remedies

Last year, Alaska launched a free app in the Apple Store and Google Play called “Fly for All.” Designed for first-time flyers, unaccompanied minors and those with cognitive and developmental disabilities, including autism, the app is designed to help ease the anxiety of air travel by walking guests through the steps they’ll follow when getting ready to fly. Since its creation, the app has been downloaded by over 20,000 people.

On a related note, if guests are overwhelmed while flying they can enjoy relaxing remedies like our free Headspace meditation sessions via Alaska’s onboard entertainment or calming lavender scented EO sanitizing wipes which are a couple ways we’re providing Next-Level Care to our everyone onboard.

4. Offering accessible travel options

While Alaska recognizes guests are experts when it comes to their needs, our employees are there to assist every step of the way from boarding, in the air and anywhere in between. We offer many accessible travel services and accommodations to make travel easier, which can be found on alaskaair.com.

5. Organizing airport, flight tours for families in the autism community

Alaska employees come together every year in various cities around the country to offer guests with cognitive and developmental disabilities including autism and their families the chance to go through the steps of air travel in a realistic, relaxed environment without ever leaving the airport.

Photo taken by Ingrid Barrentine at an event last year.

During October, which is Disability Employment Awareness Month, we partner with airports and disability partners to offer unique guided tours that cover the check-in and security process, to waiting at the gate area and boarding an Alaska aircraft. Wings for Autism in Washington and Ability to Fly in California and others in Oregon and Alaska are temporarily on hold due to the COVID-19 pandemic.

6. Traveling with a trained emotional support animal or service animal

Alaska routinely collaborates with Guide Dogs for the Blind and Canine Companions for Independence to provide airport access for puppies in training, partners with the Paralyzed Veterans of America to improve employee education for the proper handling of guests’ mobility devices, and is working with Open Doors Org, United Spinal Association, to increase the hiring of individuals with disabilities and provide inclusive travel experiences for our guests with disabilities.

7. Making travel almost entirely touch-free

With hygiene and safety concerns top of mind, we’ve made it easy for your travels to be almost entirely touch-free. With the Alaska mobile app, you can check in for your flight, generate a mobile boarding pass and so much more. Plus, our improved technology will soon allow us to scan boarding passes up to six feet apart, print bag tags without touching the check-in kiosk and purchase food and beverages on board using your stored payment preference.

8. Always open to feedback

We are dedicated to providing convenient and comfortable service for all our guests. If you have concerns regarding discrimination, accommodations, or services for any guests with disabilities we welcome you to directly share your feedback with us.

Related:

Celebrate Hispanic Heritage Month year-round with these eats, sights & flights

Now and always, we honor the Hispanic, Latinx, and Latino-identified communities and their tremendous impact on our country. Below are some of our favorite destinations that embody, contribute to and are influenced by Hispanic culture year-round.

Alaska Airlines has a long history of flying to Latin America, starting with the launch of service to Mexico more than 30 years ago — with routes to Cancun, Guadalajara, Loreto, Los Cabos, Manzanillo, Mazatlán, Puerto Vallarta and Zihuatanejo. You can also discover the Caribbean and other parts of the world via our Global Partners, including American Airlines that flies to more than 50 Spanish-speaking destinations including the Dominican Republic, Central and South America.

You can use or earn miles on Alaska for traveling to your favorite worldwide destinations—and book with peace of mind knowing we’ve permanently eliminated change fees and are bringing you Next-Level Care.

So go ahead and take that trip you’ve always dreamed about. Here are some places to keep in mind:

El Paso

“Animo Sin Fronteras” Mural by El Mac | Photo by Federico Villalba

Eats: Enjoy authentic Mexican culinary experience—whatever you do, order the sopapillas.
Sights: Hotel Indigo is a dream location for Instagrammers. This boutique hotel offers some quirky and hip things that you can document with pictures. Animo Sin Fronteras is a giant “Courage Without Borders” mural that pays homage to the Mexican influence in El Paso. If you’re looking for some outdoorsy splendor, the Chihuahuan Desert or the Rio Grande are also a must-see, don’t forget sunscreen & water!
Flights: Fly to El Paso

San Antonio

Photo by Ingrid Barrentine.

San Antonio is a city of deep roots and vibrant culture, located in the heart of South Texas.
Eats: From River Walk favorites to family-owned restaurants, San Antonio’s timeless classics and modern takes on Mexican and Latin American food keep visitors coming back for more. Get ready for flavor & fun!
Sights: Mission San Antonio de Valero, better known as the Alamo—what remains of the oldest mission is one of the most-visited sites in the state and is easily the most sacred.
Flights: Fly to San Antonio

San Diego

Eats: San Diego’s cuisine is a delicious Cali-Baja blend of fresh-inspired ingredients combined with traditional Mexican style eats. At the iconic Barrio Logan eatery Las Cuatro Milpas, locals line up for authentic homestyle Mexican food and freshly made tortillas.
Sights: The outdoor murals at Chicano Park are home to the largest collection of Chicano murals in the U.S., it was designated a National Historic Landmark in 2017. Latinx influences can be discovered through the region’s colorful neighborhoods and don’t miss stopping by Latinx and Hispanic owned businesses while in San Diego.
Flights: Fly to San Diego

Los Angeles


In a city where Latinos are nearly 50% of the population according to the U.S. Census, there is certainly much to celebrate.
Eats: A stop at Cielito Lindo is a must. Since 1934, the stand has served up freshly made, mouth-watering taquitos with avocado sauce. Appease your sweet tooth with the chocolate-filled churros.
Sights: El Pueblo de Los Angeles Historical Monument is historical, but it’s vibrant draw is Olvera Street, a brick-paved colorful walkthrough that serves as the setting for a lively Mexican-style market to find food, handicrafts like pottery, leather goods, masks, and folk art.
Flights: Fly to Los Angeles

New York

With vibrant neighborhoods, world-class museums, authentic dining experiences, exciting stays and more to safely explore visitors & New Yorkers have lots to enjoy in the five boroughs to celebrate Hispanic Heritage.
Eats: Grab a bite at the Zona de Cuba, a Cuban restaurant offering delicious and authentic food like vaca frita and ropa vieja.
Sights: Wander East Harlem, or “El Barrio” and check out El Museo to see Puerto Rican, Caribbean, and Latin American art.
Flights: Fly to New York

Costa Rica

Tucked into Central America, Costa Rica is packed with stunning tropical rainforests, epic beaches and things to do.
Eats: Seafoodies can eat it up at the Vargas family’s marisquería restaurant. For more than three decades the seafood eatery has offered fresh fish, tropical drinks and cold brews right on the beach. No visit is complete without arroz con mariscos (seafood rice), featuring the day’s catch or the raw ceviche de chuchecas (blood clams) paired with a shrimp cocktail.
Sights: There is no festival in Costa Rica that takes place without a nod to its agricultural heritage, horses and cowboys are ubiquitous to the culture. Take a ride for yourself to see some pretty breathtaking views!
Flights: Fly to Costa Rica

Miami

Miami is home to one of the largest melting pots of Latin and Caribbean culture in the U.S.
Eats: Satisfy your snackable cravings and more at some of the best Spanish restaurants in Miami. Looking for some traditional tapas? Bulla’s bar serves up a buzzy, trendy vibe with deliciosa gourmet tapas and craft cocktails.
Sights: Wander and enjoy Latin activity as downtown’s Flagler Street, the unavoidable Elián González house, and Little Havana’s Domino Park and Tower Theatre, among others.
Flights: Fly to New York

Chicago

Eats: Chicago doesn’t just have deep dish pizza. It’s also known for excellent Mexican cuisine that includes traditional favorites and new fusion flavors.
Sights: The windy city also has vibrant Latino communities such as Pilsen, Little Village and Humboldt Park. That’s where you’ll find top cultural institutions like the National Museum of Mexican Art and colorful street art by renowned Hispanic artists.
Flights: Fly to Chicago

If you have a favorite place that we missed, we’d love to hear from you, comment below!

Captain Mike tells everyone he flies with ‘This is your airline. It’s yours to take care of.’

Captain Mike Baumgartner set out to join Alaska Airlines in the early 1980s. He’d gotten his pilot training as a teenager and spent time in Alaska flying fish from Dry Bay to Yakutat in DC-3s.

Looking for a chance to join what he felt was ‘the best airline in the business’ he put in his resume at Alaska Airlines. After several tries, he finally got an interview, but says he was so nervous he thought he failed. Only after the hiring manager stood up to dismiss him did finally relax and let his true personality shine through. They ended up talking for another hour and a half, and Mike got the job. That was February 1984.

Capt. Mike Baumgartner

Baumgartner’s been sharing his zest for flying with Alaska over 30 years now and continues to raise the bar for his fellow pilots.

When Captain Mike Baumgartner learned he won the Alaska Airlines most prestigious customer service award, he was so grateful he bought lunch—for the entire back office. Management employees remember that day last summer when pizza, after pizza arrived in the foyer of Corporate Headquarters, with Capt. Mike serving it up with a smile.

It’s his positive attitude every single day, flying the airplane, working with crews, working with our passengers,” said Capt. Scott Day, system chief pilot. “That’s what makes him special.”

He’s been known to grab a vacuum, cross seatbelts and even get down into the wheel well to get a flight out.

CEO Brad Tilden, who wrote about Baumgartner in Alaska’s Beyond inflight magazine said, “Mike’s a pilot’s pilot. He has flown a ton over his career, but he has also made his voice and his leadership count to help us move our culture forward.”

In addition to his job in the flight deck, Baumgartner has facilitated employee workshops; he’s volunteered at Aviation Days and countless other activities; and even represented employees as an ambassador on Wall Street.

With just over two years until he reaches pilot retirement age, Baumgartner admits he’s getting a bit nostalgic.

I love this place.” he says. “I tell everyone I fly with, ‘This is your airline. It’s yours to take care of.’”

Feel Good Friday: Our guests applaud Next-Level Care, wish farewell to employees

There’s no flying around it; we’re living through some turbulent times that challenge us daily, from the way Alaska Airlines’ operates to the size of our company. But no matter what, one thing we can always count on is living our core value of kind-heartedness.

By caring for our guest’s safety and shedding tears of gratitude for one another, our kindness shines through messages from our guests and people. Check out some of our favorite posts below.

Alaska’s Care is Next-Level.

As our guests face the world, we want to make sure they’re doing it safely, and travelers are taking notice.

Rapid COVID testing: A partnership our Hawaii-bound guests will ‘lava’ lot.

Earlier this week, we announced that as Hawaii welcomes back visitors on Oct. 15, we will be working with local clinics to offer rapid COVID-19 testing for outbound guests, starting in Seattle. And well, it was conch shell music to our guests’ ears.

Guest comment: Is there any doubt as to why I love you, Alaska Airlines? We had to cancel three (re)scheduled trips this year and have decided to just wait until next year. But THANK YOU for arranging this!!

Bittersweet farewells to employees: Thank you for your service and dedication

This week, we said goodbye to those who are leaving Alaska Airlines and Horizon Air. Though none of us wanted this to be our reality, COVID-19 has significantly changed the travel industry and our airline. Alaska and Horizon guests and employees wished those leaving the company bittersweet farewells and thanked all who have sacrificed, so that we can rebuild and have promising futures.

 

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I cried at work yesterday. Again. Watching @alaskaair Captain Lee Erickson and wife Brenda, an Alaska flight attendant, turn in their wings early due to the fallout from the devastating effects of COVID-19 on the airline industry. The couple, who met at work, and raised their three children to love the aviation life, took early retirement in part to save their kids’ jobs. Their daughter is an Alaska flight attendant, and son is a pilot, and the third born? He is in flight school. Captain Erickson was able to fly his last flight with his son as first officer. The flight from Dallas was met in Seattle by extended family and several peers. Needless to say, I wasn’t the only one with shining eyes. The six months that have passed since our lives were turned upside down have been hard for so many. But I feel most deeply for my friends in the aviation industry. I know this time will eventually only live in our memories, but I must emphatically say. “THIS IS HARD.” #travel #aviation #avgeek #avitioncouple #aviationcareer #iflyalaska #iamalaska #pilot #flightattendant

A post shared by Ingrid Barrentine (@ingridbarrentine) on

On his last flight, Captain Barton Bennett wrote a letter to everyone onboard.

Mother and father turn in their wings early, with the next generation in mind

When the Erickson family gets together for the holidays, the conversations go straight to schedules, layovers, trip pairings and which city has the best happy hour.  It’s not that the large family intends to “talk shop” at the family dinner table, it’s because five of them work for Alaska Airlines.

Dad, Lee Erickson, is a captain. Mom, Brenda, is a flight attendant, as is daughter Sidney and uncle Wade. Oldest son, Kalin, is a first officer and youngest son Keaton did an internship with Alaska Airlines and is now finishing flight school.

Together, the Erickson family flew on Lee’s retirement flight on Monday, Sept. 28 , from Dallas to Seattle.

Slideshow through the years

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The right thing to do

You could say that Alaska Airlines and flying is deep-rooted in the Erickson family tree.

That is, until recently. With the world impacted by COVID-19 and most airlines, including Alaska, forced to downsize, Lee and Brenda decided to turn in their wings early, taking retirement after 36 years of service. The decision came after several late nights of agonizing back-and-forth discussions.  But in the end, they knew it was the right thing to do to help protect their children’s jobs.

Alaska has provided us with careers filled with life-long memories,” Lee says. “Now, I hope it does the same for our two kids and their peers. Leaving gives them a better chance.”

Her parents’ sacrifice struck Sidney Erickson as an example of how that generation of employees at Alaska Airlines are choosing to end their careers early to give back to the younger generation. And, she imagines there are many other stories like her parents’ worth telling.

Watch Seattle salute Captain Lee and his son on Lee’s retirement flight:

Building an airline people love, all comes back to family

Growing up, the Ericksons were the quintessential Alaska family.

“I truly think we had no idea any other airline existed until we were much older,” Sidney admits.  They weathered the storms and rejoiced in the sunshine as Alaska’s history was woven into their own family stories.

Lee hugs his daughter in the gate area of Sea-Tac after flying his last Alaska flight.

Among the memories was the chance to fly together. “I had the pleasure of flying with both of my parents, even getting to do my flight deck observation with my dad,” Sidney says. “There is no better feeling than seeing someone you love take pride in their job.”

Kalin echoed that sentiment, having been able to right-seat for his dad with his mom in the cabin. “It was a once-in-a-lifetime experience to be able to fly with both of my parents,” Kalin says.

Lee and Brenda’s dream (long before COVID) was to arrange a flight with an entire “Erickson crew,” but it never happened.  Brenda didn’t even realize that the last time she was on an aircraft would be her last flight, as she had taken a leave of absence in March.

“Retirement was always the end game culminating a long career,” Lee says, “But COVID changed everything. I really didn’t get a chance to say goodbye to so many co-workers who have touched our family’s lives.”

Lee flew his last flight on Monday, Sept. 28, from Dallas to Seattle. Kalin joined him, as first officer.

Lee and son Kalin.

Life lessons from mom and dad

The Erickson kids remain grateful to their parents, and to other employees who are taking early outs and leaves to help the airline.  They know there are no guarantees, but as they move forward to what’s next in their careers, they hold fast to the lessons their parents taught them.

My mom has always said what a privilege it is that every day when you get to work you have the ability to make someone’s life better by making their day better,” Sidney says. “And my dad always said to give your colleagues your respect and always be kind. They will repay you in the same currency.”

Lee and Brenda are excited at the prospect of a new adventure. They plan to ease into retirement in their motorhome, traveling the U.S. and visiting national parks.

“It’ll be a change for sure,” Brenda says, as their hearts will remain with their airline and their kids.

Alaska Strong

Many of our employees, like Brenda and Lee, have voluntarily taken early retirements or leaves of absence so the company could save as many jobs as possible.

At Alaska, each and every furlough represents a career and a life that has been disrupted by the pandemic. Since March, 720 people volunteered for early outs or early retirements and another 4,468 have taken voluntary leaves or other furlough mitigation.

Every bit helps, and we are so thankful for those who participated in these voluntary programs – every volunteer saved a job of a fellow employee. The strength of Alaska Airlines is its people and like the Erickson family, our people are showing the world what it means to be Alaska Strong.

A latte coffee recipes you’ll enjoy on the fly or at-home

While it still isn’t possible to cozy up in cafés, there are still *safe* ways to get your favorite cup of coffee—by either stopping by Alaska Airlines Lounges or making it yourself at home!

Alaska Lounge Barista Naomi says her favorite drink to make is the Mocha because “they smell so good!”

Brewing the perfect cup is all about sweetness, strength and temperature—and a perfectly sprinkled plane on top. Our favorite brew is Starbucks (of course), served on all our flights and in our Lounges. Currently, Alaska Lounges in Anchorage, Los Angeles, Portland, and Seattle Concourse D & N are open with guidelines in place to ensure your comfort and safety. Expect to see our commitment to Next-Level Care on your next visit.

To celebrate International Coffee Day, we asked our Lounges for the recipes behind some of our favorite brews, check out the picks below:

But first, here’s what you’ll need:

  • Hot or cold water
  • Coffee beans (grounded)—We brew our hometown favorite Starbucks coffee in our Lounges and onboard our aircraft.
  • Milk—We offer half-n-half, 2%, non-fat, almond and soy.
  • Syrup (optional)—We love the classics: Vanilla, Sugar-Free Vanilla, Cinnamon Dolce and Hazelnut. We also offer Chocolate, Caramel and Pumpkin Spice syrups. As we move into the holidays, we will add Peppermint too!
  • Ice (if you’re going for an iced latte)

Hot or iced Latte:

Lattes are made with espresso, steamed milk and milk foam.
Recipe
1) Add flavor (if any). If you’re feeling fall try pouring a dash (1 tbsp or so) of pumpkin spice syrup.
2) Steam milk — little bit of foam.
3) Pull shots.
4) Add 1 shot to cup.
5) Pour steamed milk.
6) Spoon about a little foam on top.
7) Pour in the ice (if making an iced latte)
8) Sprinkle on any toppings (if any).

Americano

An Americano is made by adding hot water to espresso.
Recipe
1) Flavor first (if your heart desires)
2) Boil or start hot water.
3) Pull shots.
4) Add 1 shot (or desired amt.) to cup.
5) Fill rest with water.
6) For an iced americano, skip the hot water/go straight with cold and add ice at the end. If you have time, first add flavor then shots and let it sit in the fridge for 5-min then fill the rest with water.

Cappuccino

Caps are very similar to lattes, but have a greater percentage of foamed milk to steamed milk.
Recipe
1) Add flavor (if desired).
2) Steam milk — extra foamy.
3) Pull shots.
4) Add shot(s) to cup.
5) Pour steamed milk.
6) Spoon about an inch of foam on top.

Caramel Macchiato

Macchiatos have no steamed milk added to the espresso, but a little cap of milk foam.
Recipe
1) Two pumps vanilla.
2) Steam milk — extra foamy.
3) Pull shots.
4) Pour steamed milk (remember to leave room for shots).
5) Spoon about an inch of foam on top.
6) Add shot(s) to cup.
7) Swirl caramel sauce on top of foam.

Mocha

Simply put: the mocha is short for a “mocha latte” or a “caffe mocha,” which is just a regular latte with chocolate syrup added to it.
Recipe
1) Two pumps of chocolate sauce.
2) Steam milk — little bit of foam.
3) Pull shots.
4) Add shot(s) to cup and stir with chocolate.
5) Pour steamed milk.
6) Spook about a little bit of foam on top.
7) Give it a quick stir.

Espresso

Espressos are packed with flavor, and the most concentrated form of coffee served in “shots.”
Recipe
1) Pull shots.
2) Pour both into a little cup.

Loose Leaf Tea

Recipe
1) Add 2 scoops of tea to tea steeper.
2) 10 ounces of water.
3) Steep for 2 minutes.
4) Drain into mug.

No matter where you are, we hope you enjoy a nice, relaxing cup of your favorite brew & to see you in the skies soon.

Alaska Lounge Barista Michi A.

Kathy does everything she can so guests know they’re in good hands

When a woman in her 70s arrived for her Boise-to-Seattle flight without the correct portable oxygen machine for travel, Kathy Reissig called the guest’s medical-equipment supplier, which agreed to do an exchange if the woman returned to the store. But the woman had arrived at the airport by taxi, so Reissig drove her in Reissig’s own car—20 minutes each way—to make the exchange. Reissig also reticketed the woman for a later flight, and called the guest’s family members in Seattle to let them know about the change.

“I care about people,” says Reissig, a Boise-based Customer Services Supervisor who has been with the airline for nearly 35 years, doing jobs ranging from ticketing, boarding and baggage/cargo handling to deicing and marshaling aircraft, on her way to becoming a supervisor.

My experience allows me to help wherever I’m needed. I consider our agents my first customers, and I always want to do the best I can for them and partner with them. I get thanked a lot for jumping in and being an extra hand. It’s a small thing that goes a long way.”

Kathy Reissig

She is also known for being calm, kind, nurturing, respectful and friendly with team members and guests, and requiring utmost attention to safety, regulations compliance and service. “We get to connect with people from different walks of life, and that is fun,” she says.

We have these wonderful people who get on an airplane, and they are trusting that we are doing what we’re supposed to do, and our job is to make sure that we do everything we’re supposed to do, every day.”

Reissig joined Horizon after high school, when a travel agent uncle noted that airlines have good travel benefits. “He was right—our family has had marvelous vacations,” she says.

She also loves the daily variety of her job, the scheduling flexibility and the employee camaraderie.

We are like a family. I always tell guests, ‘You are in good hands,’” she said.

Taking the call: Reservations Agent Kevin admits ‘We all need help sometimes’

On a shelf in Kevin Tobey’s home office near Seattle is a baseball signed by Seattle Mariners great Edgar Martinez. Martinez signed the ball after Tobey threw it for a ceremonial first pitch during Edgar Martinez Appreciation Weekend in Seattle in 2019. Martinez was being honored for his induction into the National Baseball Hall of Fame, and Alaska Airlines, the Official Airline of the Seattle Mariners, asked Tobey to make the pitch as a 2019 inductee to the airline’s version of the Hall of Fame—its Legends of Customer Service. Today, Tobey’s Legend plaque is next to the ball on his shelf.

Kevin Tobey

“I jumped at the chance to throw the pitch,” says Tobey, a 25-year employee of Alaska Air Group, who used to play softball recreationally. “It wasn’t a great toss, but I got it to the plate!”

Tobey says he often looks at the ball and the plaque and reflects on how lucky he feels to work for Alaska and to have won the award: “I was humbled to be chosen. There are so many amazing Alaska employees. I’m just a guy who sits down and tries to do his job well every day.”

Originally from Coos Bay, Oregon, Tobey began working for Horizon Air in Seattle in 1994. He worked as a Ramp Service Agent until 2012, when, after a knee injury, he had a chance to work in Reservations at Alaska. He expected to return to his old job, which he liked, but he found the role of a Reservations Sales Agent fit with his love for talking with people and offering assistance.

I found a home,” Tobey says. “I had the gift of gab and the heart to help.”

Tobey is admired for his caring approach with callers and for the ways he helps friends and strangers in a pinch—ranging from taking on shifts during holidays to stepping up for extra projects, to collecting goods for disaster-relief efforts. Tobey says it just gives him a good feeling to assist people when he can.

We all need help sometimes,” he says. “Give me a call. I’ll take care of you.”

QUESTIONS & ANSWERS

What do you like most about your job?
I work with amazing people at an amazing airline that supports my decisions and allows me to do what’s right. Also, I get to be at the forefront of a person’s travel experience. I’m the first line of contact.

How do you provide good service?
I take every call as though it’s my first call. I still truly want to help the person on the other end asking me something I’ve been asked a thousand times. I know that for them, calling in, it’s the first time.

What is most important to you in life?
My wealth is in my kids and what they do. My son is a police officer. One daughter is in the National Guard. One daughter is a teacher. I have two granddaughters and a grandson, and I’m expecting another grandchild through adoption.

What do you always take on a flight?
A good book and a good attitude. I always appreciate that my job allows me to travel. For me, growing up, it was a really special thing to fly. I still don’t take it for granted.

KUDOS FROM KEVIN’S CO-WORKERS

“I walk away with a smile after speaking with Kevin. He exudes such positive energy, and it makes me want to talk with him more. He also does an excellent job advocating for guests.” -Jeanne D., Director Reservations, Seattle, Boise and Phoenix

“Kevin exemplifies Alaska Airlines values to a T. Our guests love him; he gets a lot of kudos; and he’s highly thought of by the leadership team and his co-workers.” -Shari T., Reservations Manager, Seattle

“Kevin is a very passionate and dedicated employee who truly cares about Alaska’s guests and others. He is always thinking of others and will drop everything to help.” -Mary A., Managing Director, lnflight Strategy and Support, Seattle

“Kevin makes his job fun. And for those who have an opportunity to be around him when he’s in the office, it makes it fun for the whole group.” -Ayana J., Supervisor, Reservations, Seattle

Sports equipment flies for just $30 on Alaska Airlines

Alaska Airlines works behind the scenes looking for ways to make the travel experience as seamless as possible for our guests. And knowing that adventures are always better with the right gear, we’ve waived oversize and overweight fees for most sports equipment. Guests can check the equipment on this list for the same cost as any other checked bag.

This means that most sports equipment that exceeds our normal checked baggage weight and dimensions flies for only $30 for the first bag. This is a big win for sports enthusiasts and sports teams who can take their gear along as one of their two checked bags. In the past, many of these items have carried an oversize fee of $75.

As an added benefit for our MVP Gold 75K, MVP Gold, MVP, First Class and Club 49 guests, sporting equipment on the approved list now counts towards their free checked baggage allowance. The same applies for the free checked bag benefit for Alaska Airlines Visa Signature® cardholders. Additional baggage charges apply for items that exceed the free checked baggage allowance.

The same sports-equipment policy applies to any itinerary that begins with an Alaska Airlines-issued ticket, including Horizon Air and SkyWest-operated flights. For a complete list of Alaska’s baggage fees, refer to the baggage policies page on Alaskaair.com.

Alaska accepts sports equipment listed below as checked baggage, provided each piece is properly packed in a soft- or hard-sided case designed specifically for the equipment.  Overweight fees will apply if the packed sporting goods cases contain other items that make a case too heavy.

Accepted sports equipment:

  • Archery
  • Bicycles
  • Boogie boards
  • Bowling
  • Golf Clubs
  • Skis/Snowboard
  • Fishing
  • Hockey/Lacrosse
  • Pole Vaults
  • Scuba
  • Skateboards
  • Surfboards/Paddleboards
  • Windsurfing

Note: Pay only $30 for your first bag and $40 for the second. Size and weight limits apply. If you are an Alaska Visa Signature Card holder you can get your first checked bag FREE — it must weigh 50 pounds or less and have a maximum dimension of 62 linear inches (length + height + width) to avoid additional charges. See alaskaair.com/bagrules for complete baggage rules.

This post was first published in July 2017, and updated Sept. 21, 2020, to clarify current policies.

Coronavirus Information: Actions we’re taking to keep guests & employees safe

Updated Sept. 18, 2020

We’re now offering more flexible travel options to give our guests peace of mind.

FAQs about changing your trip:

What if I used miles?  If you used miles to purchase your ticket for a ticket that falls within one of our flexible travel policies we’ll re-deposit the miles in your Mileage Plan account.

How long does it take to retrieve the miles back into My Account? Your miles will be back in your account in 24-48 hours.

What if I used a companion fare? If the expiration date for your companion fare discount has passed, it will be forfeited.  If your companion fare discount would have still been valid for ticketing on the date you canceled, please contact Reservations and we will issue a new certificate.

What if I purchased a nonrefundable First Class, main, or award ticket? If you purchased a nonrefundable First Class, main, or award ticket for travel that falls within one of our flexible travel policies, you may change without fee or, cancel your trip and deposit the funds into your My Account wallet or credit certificate via email.

What if I purchased a Saver fare? If you purchased a Saver fare that falls within our flexible travel policy, you may cancel your trip and deposit the funds into your My Account wallet or credit certificate via email.

What do I do if I’ve already paid the change fee? If you were recently charged a fee for a change or cancellation made to a trip that now falls under one of our flexible travel policies, please contact Reservations. We’ll take care of the change fee to your original form of payment.

What if I purchased my ticket through Expedia? Or another third-party website? If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance. 

Related:

Clearing the air at Alaska Airlines

Posted: 3 p.m. PT March 6

We’ve been fielding questions from guests and employees alike about air quality onboard aircraft. While Dr. John Lynch, one of our University of Washington medical directors, has advised coronavirus is not thought to be airborne, our planes are equipped with systems that contain two HEPA, or High Efficiency Particulate Air filters. They’re the same kind of filters found in hospital operating rooms.

“It’s not a self-contained tube with the same air for a six-hour flight,” said Constance von Muehlen, senior vice president of maintenance & engineering. “The air in a cabin comes from the top and flows out from your feet. In fact, there’s a large portion of air that comes directly from outside. Within a three-minute period you get completely new air in the entire cabin.”

If guests want more filtered air, they can simply open the vent above them. It’s important to note that the flight deck, galley areas, and lavatories get air directly from outside the aircraft. That air also gets directly exhausted outside.

Alaska Airlines has one of the newest fleets in the country which ensures our planes have the latest filtration technology in use. Our filters are changed according to manufacturer guidelines.

Studies have shown due to the frequency of cabin air recirculation, that the air onboard planes can be better than the air found in many office buildings.

Is it safe to travel? Top questions answered by health & industry experts

Posted: 3 p.m. PT March 6

Every day seems to bring new developments related to the coronavirus, and the uncertainty of the disease is unsettling. Many people are understandably anxious about the virus, so we’ve compiled answers to the most-asked questions we’re hearing from guests with our health and industry experts about COVID-19. 

First, our hearts go out to those around the world who’ve been impacted by the virus. We want you to know, we’re doing everything we can to take care our guests and employees and keep everyone safe in the air and on the ground, including:  

Q&A with health and industry experts:

Is it safe to travel in the United States? Specifically, to and from Seattle?

Yes, as the Centers for Disease Control and Prevention (CDC) and expert medical doctors have advised, it is safe to fly to and from Seattle and across our network. We are following all CDC guidance and going above & beyond to ensure that our guests and employees are safe. The risk to healthy people remains low. 

As everyone knows, the COVID-19 outbreak continues to evolve. We’re having ongoing discussions with infectious disease experts from the University of Washington and the CDC to determine if it is safe to travel. The guidance from the CDC has not changed since the director said that the risk to the general public remains low and encourages Americans to go about their lives, including travel to and from California, Oregon and the state of Washington. – Max Tidwell, Vice President of Safety & Security 

What parts of Alaska Airlines’ planes get cleaned after each flight?

We’ve always had robust cleaning processes on our aircraft and will continue using disinfectants that are effective against viruses to ensure the safety of our guests and employees. As an extra level of precaution, we’ve implemented an enhanced aircraft cleaning process between our flights that are on the ground longer than an hour at our hubs. We’re focusing more attention on the areas of the cabin which are touched most frequently such as arm rests, seat belts, tray tables, overhead controls including air vents, light buttons, call buttons and exterior and interior door handles to lavatories. All our aircraft that remain on the ground overnight get a thorough cleaning. In addition, our crews are also cleaning front and back of seats, window shades and handles to carry-on compartments. – Celley Buchanan, Director of Operations Support Services 

Do Alaska Airlines’ airplanes use HEPA filters in the air vents? If so, how effective are they and how many planes have them?  

Yes. Every Alaska Airlines aircraft uses High Efficiency Particulate Air (HEPA) filters as part of our recirculation air systems. HEPA filters are believed to be effective to 99.95% or greater in removing particulate contaminants in the air. Through a combination of outside air and recirculated air, the air in the cabin is completely replaced by our air flow system approximately every 2 to 3 minutes. – Constance von Muehlen, Senior Vice President of Maintenance and Engineering 

We know that the HEPA filters in Alaska Airlines aircraft are robust and effective at filtering many pathogens from the air. But does this coronavirus float around in the air?

At this time, there is no evidence that the virus floats in the air leading to infection farther away. Current understanding about how the virus that causes coronavirus disease 2019 (COVID-19) spreads is largely based on what is known about similar coronaviruses. The virus is thought to spread mainly from person-to-person. 

  • Between people who are in close contact with one another (within about 6 feet). 
  • Through respiratory droplets produced when an infected person coughs or sneezes. 

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. The virus is fragile and does not live long on surfaces.  – Dr. John Lynch, M.D., M.P.H. 

If I travel, what are some things I can do to prevent getting sick?

Great question!  Probably the most important thing you can do to prevent getting sick while traveling is to wash your hands frequently.  This means washing your hands not only before eating and after using the bathroom, but also multiple times throughout the day.  Another helpful recommendation is to wipe down high touch surfaces, like tray tables and arm rests. – Dr. John Lynch, M.D., M.P.H.

Are children or older adults more susceptible to the virus that causes COVID-19 compared with the general population?

There is a lot more to learn about this virus but so far it looks like it doesn’t peer to be very harmful for children.  For most healthy adults this infection may be more like the flu.  At the same time, it does seem to be much more dangerous for older adults and people who have medical issues with their hearts, lungs and kidneys or who may be immunosuppressed. – Dr. John Lynch, M.D., M.P.H.

How effective is wearing a mask or gloves?

The CDC, who advise the country on public health, recommends people wear a face covering or face mask to protect themselves from respiratory illnesses, including COVID-19. Gloves can be worn but are not advised unless the person is contacting blood or bodily fluids. Most people who wear gloves tend to not wash their hands as much, which is the most important thing we can do to prevent COVID-19, influenza or many other infections. – Dr. John Lynch, M.D., M.P.H. 

What is Alaska Airlines doing to sanitize its gates, Hubs?

At every airport we serve, we’re encouraging our employees to sanitize work areas before and after they perform tasks, including gate and check-in counters, kiosks, bag sizers and stanchions. The safety of our guests and employees is our top priority. We are also working with our janitorial partners and teams at airports we serve to set up additional cleaning runs to sanitize work surfaces. – Wayne Newton, Vice President of Airport Operations & Customer Service 

Amid the COVID-19 outbreak, the Seattle-Tacoma International Airport (SEA) announced it’s taking extra measures to safeguard the health of its employees and passengers at its facilities. Actions include increasing cleaning frequency at high-touch point areas, including escalator handrails, elevator buttons and ticketing kiosks and installing more hand sanitizer at security checkpoints, jet bridges, boarding gate locations and ground transportation centers. 

What about in Alaska’s Lounges?

We’re operating as safely as possible in our lounges, taking every precaution we can to reduce the spread of germs. At the reception areas, we’ve paused the use of fingerprint scanners and added multiple hand sanitizer bottles at the check-in desk. We also encourage you to hold out your boarding pass to our staff, rather than passing your phone or boarding pass to them. At our buffet area, you’ll continue to see our team members wearing gloves. We have also increased the frequency that we wipe down surfaces with sanitizing solution and wipes. At the buffet, we’re frequently replacing serveware (especially tongs and serving spoons) and at the bar we’re only pouring into new glasses. We’re also encouraging guests to #FillBeforeYouFly. We’ve reduced the water towers to prevent personal water bottles from touching the spouts. Instead, we encourage you to use one of our water bottle filling stations or head to the bar and we will fill up your water bottle for you. – Alex Judson, Lounge Product Manager 

John Lynch, M.D., M.P.H., is a board-certified physician and medical director of Harborview’s Infection Control, Antibiotic Stewardship and Employee Health programs. Dr. Lynch is also a UW associate professor of Medicine and Allergy and Infectious Diseases. He earned his M.D. and M.P.H. from the University of Washington. He conducts research on healthcare-associated infections. At the UW School of is a board-certified physician and medical director of Harborview’s Infection Control, Antibiotic Stewardship and Employee Health programs. Dr. Lynch is also a UW associate professor of Medicine and Allergy and Infectious Diseases. He earned his M.D. and M.P.H. from the University of Washington. He conducts research on healthcare-associated infections. At the UW School of Medicine. 

See how we’re taking our cleaning process to the next level

Posted: 2 p.m. PT March 4

In the last couple of weeks, we have seen the coronavirus (COVID-19) situation shift rapidly in the United States. Our hearts go out to those around the world who’ve been impacted by the virus. 

The director of the U.S. Center for Disease Control & Prevention (CDC) who advise the country on public health, has said that the risk to the general public remains low and encourages Americans to go about their lives, that includes travel to California, Oregon and the state of Washington. 

We want you to know: We’ve got you covered. 

We’ve always had robust cleaning processes on our aircraft and will continue using disinfectants that are effective against viruses. As an extra level of precaution, we’ve implemented an enhanced aircraft cleaning process between our flights that are on the ground longer than an hour at our hubs. We’re focusing more attention on the areas of the cabin which are touched most frequently:  

    • Arm rests  
    • Seat belts  
    • Tray tables   
    • Overhead controls: air vent, light button, call button  
    • Exterior and interior door handles to lavatories   

All of our aircraft that remain on the ground overnight get a thorough cleaning. In addition to what’s mentioned above, our crews also add these areas:

    • Front and back of seats
    • Window shades
    • Handles to carry-on compartments


Actions we’re taking to keep guests & employees safe

Updated 7:30 p.m. March 2 | Posted: 8 a.m. PT March 2

Every day seems to bring new developments related to the coronavirus, and the uncertainty of the disease is unsettling. Our hearts go out to those around the world who’ve been impacted by the virus.

It can be tough to keep track of what’s going on – and maybe even tougher to decide whether to make or keep your travel plans.

First things first, we’ve always had robust cleaning processes on our aircraft and will continue using disinfectants that are effective against viruses. We’re also working closely with health experts from the University of Washington and following guidance from the Centers for Disease Control to help keep our people and guests safe.

What we’re doing, starting March 2:

On the plane

  • We’re enhancing aircraft cleaning between flights and will continue to evaluate our cleaning procedures. This is in addition to the regular cleanings between flights.
  • We’re slightly adjusting our beverage service and will temporarily not be refilling used cups, including in First Class. We encourage you to #FillBeforeYouFly to help us reduce our onboard waste. Our regular food and beverage service is not affected.
  • Flight attendants may wear gloves during our food and beverage service.
  • We’re also suspending warm towel service in First Class. We’ll reevaluate this again in two weeks. We will discontinue onboard recycling for two weeks, in order to reduce touching passenger-handled materials. We’ll continue to collect and recycle materials on Horizon Air’s simplified beverage service of water and orange juice.
  • We’re encouraging guests to travel with hand sanitizer or anti-bacterial wipes out of an abundance of caution. Wipes can be used to clean armrests and tray tables. Note: The use of commercially available cleaning wipes on our leather seats can deteriorate the top coat of the leather. The wipe might look dirty, but it’s actually the leather dye color that’s coming off.

At the airport, in our lounges & our company offices

  • We’re deploying hand sanitizer to all airports and company offices for use in our crew and break rooms, lounges, ticket counters and gates.
  • We’re pausing the use of fingerprint biometric scanner in our lounges effective immediately.
  • We’re in communication with our major airports to ensure appropriate cleaning for public spaces.

Looking after our guests

  • We’re offering flexible travel options for our guests. View full details at alaskaair.com.
  • Based on advice from medical experts in infectious disease, we’re urging guests not to travel if they’re sick with an acute respiratory illness.
  • We’re also requiring all guests and employees to wear a mask while traveling. Learn more. 
  • It never hurts to wash your hands. The CDC recommends washing your hands for at least 20 seconds with soap and clean running water. Don’t forget the backs of your hands, between your fingers and under your fingernails, and dry your hands with a clean towel or let them air dry.

Learn more at cdc.gov/coronavirus/.

8 places to fly this fall to enjoy (safe) seasonal favorites

While fall is arriving and many states ease restrictions around the Coronavirus, travelers (like myself) are eager to get out of their homes and enjoy the fall goodness — safely.

For folks wondering if it is safe to travel right now, it depends on a few things:

  • How you plan to get there (you’re safe flying thanks to Alaska’s Next-Level Care).
  • Where you want to go & the rates of infection in that destination.
  • What you do when you get there.

Without a vaccine, there’s no guarantee any place other than your home is safe. But it’s possible to lower the risks associated with travel by simply wearing a mask, washing your hands and social distancing (check out my tips to fly during a pandemic).

I asked some of our guests and employees their fall favorites and what could be done during the pandemic. Here are their suggestions—I can’t wait to check these off my travel list!:

Get wild in Fresno.

Enjoy a perfect fall day at Yosemite National Park, with its waterfalls, wildlife and rock formations. Since reopening in June, Yosemite has greatly reduced traffic in the park with a new reservation system to limit the number of cars and visitors entering the area. This fall, there’s a good chance you’ll witness more wildlife and less people than ever before and hopefully excellent hiking weather, making it a great time to visit.
Find flights to Fresno.

Leave it all behind in Boston.

Head East to take in the splendor of New England with leaf-peeping season. Bostonians call fall the most enjoyable season and for good reason – historic and picturesque locations paint the city with bold, vibrant colors. The best displays of fall colors in the state are located in western Massachusetts where your drive will weave through regions with endless autumn hues. Closer to Boston, take in the iconic and breathtaking beauty of Walden Pond.
Find flights to Boston.

Eat your feelings but don’t get lost in New York.

Like flying, apple picking may look a little different this year — think reduced capacity and making reservations ahead of time –– but thankfully the apples will still be delicious. Other good news, most of the beloved farms in New York will remain open to visitors this fall. So you’ll still get to enjoy the apple pie, cider (doughnuts & drinks) and corn mazes—just try not to get lost!
Find flights to New York.

Explore peaks and valleys in Montana.

The gateway to Glacier National Park and the Canadian Rockies delivers stunning views of mountain peaks and lakes showered in oranges, reds and golds against a backdrop of evergreens. With two mountain ranges, 25 glaciers, more than 130 named lakes and 200 waterfalls, you are bound to feel at peace among the changing leaves in this million-acre park. The west side of the park changes color in mid-September and the east changes color in late September or early October.
Find flights to Kalispell.

Glamp or camp off the grid in Denver.

Whether you’re looking for a campground blanketed by colorful trees near Denver or RV parks near Rocky Mountain National Park, you can enjoy the stunning natural beauty of Colorado almost anywhere, parks like the Jellystone Park at Larkspur are abiding by CDC social distancing guidelines and the state has explained how to practice greater social distancing in its great outdoors.
Find flights to Denver.

Stroll down memory lane (with a cheesesteak) in Philly.

Travel back in time with a visit to Philadelphia, where history collides with vibrant fall colors. It’s truly awe-inspiring to stand among the cobblestones on Elfreth’s Alley, enjoy a calming walk (with a philly cheesesteak, even better) in the Morris Arboretum or stroll along Philadelphia’s Benjamin Franklin Parkway for richly cultured locations immersed in a canopy of autumn colors. Typically the fall foliage in Pennsylvania is best viewed in late October or early November.
Find flights to Philadelphia.

Get back to basics with a pumpkin spice latte in Seattle.

Leave the umbrella at home (locals don’t use them anyway) & get ready to grab a Starbucks brew, it’s basically a right of passage in Seattle. If you’re looking for an iconic coffee run, stop by Starbucks’ first ever shop located at Pike Place Market. Note, every store respectfully asks customers to follow social distancing and safety protocols recommended by public health officials, including wearing a facial covering while in their stores. You can also order ahead using the mobile app.
Find flights to Seattle.

Don’t ruin your time at the beach in Cancun.

The beach is just one of the many places to enjoy while in Cancun, Mexico. The vibrant city is also home to some of the world’s most captivating ancient cities built centuries ago by the Mayans. Fall in love with dazzling ruins minutes away from your hotel, or that lie within lush jungles of the Yucatan Peninsula. No matter which ruins you choose, you’re sure to learn more about the fascinating and mysterious culture that once inhabited this breathtaking region. Don’t forget to pack comfortable shoes for walking/climbing, plenty of sunscreen and your mask!
Find flights to Cancun.

Before you fly, consider quarantine requirements for your destination, as well as your own level of risk and whether you’re traveling from or to a “hotspot” so as not to increase the rate of infection.

Fly safe, happy fall!

Rain or shine you can rely on Spokane Passenger Service Agent Marsha

When Horizon’s Ground Services crew at Spokane International Airport needs early-morning help because of a storm or employee illness, Marsha Pilimai often assigns herself to arrive at 3:45 A.M. to assist with shoveling snow, de-icing aircraft, loading baggage, marshaling airplanes, and whatever else is needed.

“That way, I don’t have to mandate another employee to come in,” says Pilimai, who is dual-qualified to work in Ground Services and to do her primary job as Passenger Service Team Captain on the Duty Desk, which involves staffing, scheduling and submitting payroll information for employees at the Spokane, Wenatchee, Pasco, Walla Walla and Yakima stations.

Marsha Pilimai

She usually starts her Duty Desk shift around 8:30 A.M. in Spokane, although if Ground Services needs help anytime during the day, or even on her days off, she’ll jump in then, too. “I’ll do whatever needs to be done. They know they can count on me.”

Because she has been with Horizon for more than 26 years, she’s able to answer questions, and she’s been a great mentor. She’s known for her sense of humor and making work fun, but also for insisting on safety, and that policies and procedures are followed.

She provides co-workers with support for personal as well as work issues. “We tell people the Duty Desk here is a safe place. We do vital things like tracking hours to make sure everyone gets paid correctly, but we also provide psychologist- and mom-like caring.”

Pilimai, who worked for three years at a youth center after graduating from high school, joined Horizon after a friend let her know the airline had openings.

It’s been such a good job for me and for my family all these years,” she says. “I had flexibility to attend sports and school events when my two daughters and my son were growing up. Also, I really enjoy my job. I’ve said that I’ll be here until they wheel me out the door in my office chair.”

Questions & Answers

What do you like most about your job? The variety, the flexibility, the friendships, and participating in the Fantasy Flight event Alaska Air Group does each December at the Spokane airport. Underprivileged and at-risk kids board a flight that circles the airport, then lands, and parks at a hangar that represents the North Pole. I help with decorating and with filling gift backpacks for the children. These kids melt your heart with their stories. It gives me so much happiness to do this for them.

What’s important to you in life? I want to live life to the fullest, to do the best job I can each day, to be a good person, to be there for my family and friends. My husband and kids and our grandkids are the most important to me. And I want to be authentic. My mom always said, “Be who you are, and do what makes you happy,” and I live by that. I’m the same person at work and at home.

What do you take with you on a trip? My good walking shoes—I don’t want anything to hold me back.

Where do you like to travel? I love Disneyland. It just makes me happy.

Praise for Marsha

“Recognized as the heartbeat of the Spokane Station, Marsha is a shining example of our core values: own safety, do the right thing, be kindhearted, deliver performance and be remarkable. When the ramp needs help loading bags, Marsha steps in. If help is needed to de-ice a plane, Marsha steps in. If a guest needs assistance, Marsha steps in. She is known for going above and beyond, and being loyal to Horizon and the employees she works with each day. Marsha is also heavily invested in the Spokane Fantasy Flight, joyfully preparing for the many kids taking a trip to ‘the North Pole.’ In addition, her door is always open for anyone needing guidance. She is trusted, highly respected and a wonderful example.”—Matt P., Horizon Vice President of Station and Inflight Operations, Seattle

Horizon Air employees such as Marsha Pilimai are the reason for our excellence. Join us in creating an airline people love. Visit horizonair.jobs.

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