10 tips for safe air travel during the holidays

The holidays are here, and many people are weighing the risks of air travel vs. staying home. While the thought of being in a confined space with other people may seem daunting, recent studies have shown flying isn’t as dangerous of COVID-19 spread as once thought, and that cabin air may in fact be cleaner than most homes, hospital rooms and supermarkets.

So if you haven’t seen your loved ones for almost a year and if driving long distance just isn’t an option, Alaska Airlines is here to make your travel journey as safe and seamless as possible. Below are some tips for traveling this holiday season:

1. Know before you go.

When it comes to travel restrictions and information like testing requirements or quarantine rules, every state is different. We recommend researching and getting the lay of the land before you arrive. Check out alaskaair.com for the latest travel updates.

Does the destination you’re flying to require a COVID-19 test? We’re offering Alaska guests testing options with multiple testing providers that offer rapid and standard COVID-19 testing.

2. Pack the essentials.

Don’t forget to pack & wear a mask at any Alaska touchpoint such as in our Lounges, at the gate or onboard our aircraft. While our policy allows guests to not wear a mask while they eat or drink, research has shown mask-wearing is the most effective way to reduce the risk of getting COVID-19.

Bringing a travel sized bottle of hand sanitizer is also probably worth considering, and now TSA allows you to bring even more – one 12 oz. bottle is allowed in your carry-on until further notice. We also offer complimentary EO hand sanitizing wipes to all our guests that are 99.9% effective at killing germs.

3. Get in touch with our touch-free options.

Save time before or after you arrive at the airport with Alaska’s mobile app, which allows you to buy tickets, retrieve your boarding pass, check-in for flights and print your bag tags all without having to touch the airport kiosk. Learn more.

You can also use the app to pre-order meals on select flights and store your payment preference using your Alaska Airlines account so when it comes time to pay for your meal in the air, you can do so touch-free.

Due to COVID-19, our food & beverage service is still limited to reduce the interactions between our flight crews and guests. To see what we’re currently offering on board visit alaskaair.com. Download the Alaska app on iPhone or Android.

4. Breathe easy on our flights.

Not only are each of our aircraft cleaned after every flight but every Alaska aircraft also recirculates fresh air from outside and through hospital-grade HEPA filters every 2 to 3 minutes keeping the air you breathe germ-free. The HEPA filters remove 99.9% of airborne contaminants.

During your flight, fresh air is continuously pulled into the plane from outside, completely refreshing the air onboard every few minutes. This system was initially created back in the days when smoking on planes was common. Learn more

5. Mind your wingspan.

While experts and science affirms that flying is safe we hope to make guests feel more comfortable by blocking middle seats on mainline flights and limiting the number of guests on our flights through Jan. 6, 2021.

We’re also providing our gate agents with the ability to scan boarding passes from six feet away—if the conditions are just right. And, to better allow for personal distancing, guests board by row numbers in smaller groups from the back to the front.

At the airport, you’ll also notice plexiglass shields at multiple touchpoints, including the ticketing and customer service counters, the gate areas and our Lounges. And, you’ll likely spot “Mind Your Wingspan” floor decals and signage at check-in as a reminder to stay six feet apart.

6. Watch, chat and be merry.

To keep your travels merry and bright, bring the device you’re most comfortable using and get ready to watch your favorite festive flick. Alaska has many holiday movies, including “Elf,” “Home Alone” and Hallmark Channel original movies.

Alaska guests can also connect with friends and family from 30,000 feet in the air with our free chat feature during the flight. Just connect to our inflight Wi-Fi and select “free texting.”

7. Keep calm & carry on.

Anyone needing a little moment of zen can enjoy listening to our free inflight meditation sessions brought to you by Headspace. Just look for Headspace in our entertainment portal, breathe deeply and let the stress melt away.

Have travel anxiety or aren’t used to flying? Alaska has a free app called Fly for All. Designed for first-time flyers, guests traveling with children, unaccompanied minors and those with cognitive and developmental disabilities, including autism, the app will help ease the anxiety of air travel by walking guests through the steps they’ll follow when getting ready to fly. Download it on Apple App Store or Google Play store.

8. Buy gifts for them, earn miles for you.

Whether you’re flying or not this holiday season, consider giving your friends and family the gift of travel with Alaska miles or travel gift certificates, which can be purchased at alaskaair.com.

One fun gift for the ski and snowboarding lovers is our Fly Alaska, Ski Free program where your boarding pass serves as your free lift ticket at some of the country’s top ski resort destinations like Whitefish, Red Lodge Mountain, and Alyeska.

And, if you’re a Mileage Plan member, you can maximize your miles with Alaska Airlines’ Mileage Plan Shopping and earn up to 10 miles for every dollar spent at any of our 850+ retailers.

9. Land a great deal.

If you’re waiting until 2021 to go on those long-awaited adventures, or to see loved ones, we tend to have great deals on Black Friday and Cyber Monday. Want a deal sooner? This football season, our Chief Football Officer Russell Wilson can help you save on your next trip. During home games, when Wilson scores a touchdown (passing or rushing), you get discount up to 40% off*. Learn more.

10. Minimize your impact.

Even after you land, make sure to wear your mask and follow safe health practices whenever possible – to minimize the impact on the people and places you fly to!

Alaska Airlines offers last-minute gift ideas for the traveler in your life

With holiday shopping going mostly virtual in 2020, Alaska is sharing some of the airline’s favorite gift ideas for the aviation geek, frequent traveler, ski lover and more in your life. Give the gift of travel for 2021, along with some of the most unique airline swag available online at the Alaska Company Store.

For the Frequent Traveler

We all deserve something to look forward to next year. For the frequent traveler in your life, consider giving a travel gift certificate for a new adventure in 2021. Alaska Airlines gift certificates can be emailed or printed, are available in increments between $25-$500, and never expire – and best of all, no wrapping required! Pair it with some Alaska-branded gear fit for the seasoned travel professional they are, from toiletry organizers to luggage tags and reusable water bottles.

For the Snow Bunny

Did you know that if you fly Alaska to some of the nation’s premier skiing destinations, you can ski for free? Top ski resorts in Alaska, Montana and beyond offer deals like free lift passes when you show your Alaska boarding pass. Purchase a travel gift certificate through Alaska, and the snow bunny in your life can hit the slopes for free at some of the best ski resorts with this 2-for-1 gift. Pair it with things to keep them cozy after a long day in the cold, like an Alaska beanie, coffee mug or blanket. P.S. – when you fly Alaska, your skis count toward your regular checked baggage, meaning no oversize or overweight fees, ever.

For the Wine Lover

The only thing better than wine and cheese is wine and an Alaska Fruit & Cheese Platter. If you’re looking for a gift for the wine lover in your life, Alaska flies to some of the country’s top wine destinations – why not book a future trip to wine country to celebrate making it through 2020! As an added bonus: when you fly to one of 30 premier wine destinations on the West Coast, your Wine Flies Free. That’s right – travelers can check a full case of wine for free. And, the perfect pairing is one of Alaska’s famous “fruit & cheese platter” themed gifts from the company store.

For the New Parent

At Alaska, one of our philosophies is to inspire a love for travel from a young age. Alaska has gifts for the new parents in your life – from toys to cute and kitschy onesies. And, if you’re looking for an extra special gift in honor of baby’s first holiday, consider donating Alaska miles in their honor. Alaska’s LIFT Miles program offers Mileage Plan™ members a unique and meaningful way to support important causes, including Make-A-Wish®, Fisher House Foundation™, The Nature Conservancy® and disaster relief organizations.

For the Kraken Fan

As an official sponsor of Seattle’s new NHL team, the Kraken, the Alaska Company Store serves as a one-stop shop for some of the most popular Seattle Kraken gear. For the Kraken fan who just can’t wait for the first puck to drop, make sure they’re ready for game day with gear from head to toe, like hats, shirts and more.

For the Aviation Geek

There’s nothing a true aviation geek loves more than some merch to represent their favorite airline. This year, give the gift of Alaska Airlines history and tradition with vintage-inspired items, license plate covers, branded clothing and more.

A behind-the-wings look of the Alaska Airlines ‘Safety Dance’ music video

We love safety so much at Alaska Airlines our employees made a music video about it. The video features a number of the 100+ ways we’re focused on keeping our guests and employees safe as part of our Next-Level Care.

“Alaska Safety Dance”

100+ safety measures

Recent research about air travel concluded that it is safe to fly by following a layered approach using masks, hand sanitizer and air filtration. With our safety protocols in place, including mandatory masks, enhanced cleaning between flights, HEPA air filtration and touch-free technology we believe it’s safe to fly.

We are ready to take you anywhere you want to go, to any of the destinations we fly to,” said Jonathon, a designated trainer lead CSA and employee video star. “We’re the safest airline in the skies and we’re still creating an airline people love.”

Related:

Behind the scenes + masks

“Safety Dance” was directed by Warren Fu who is known for his work with artists such as Dua Lipa, The Weeknd, Daft Punk and HAIM. The video was choreographed by Anna Matuszewski, who is known for her work with Macklemore.

It was refreshing to work on a project with some much needed levity after such a challenging year. You can highlight the importance of safety and still have fun with it. I hope the uplifting energy and enthusiasm showcased by our Alaska Airlines employee talent brings a smile to people’s faces,” said Director Warren Fu.

The faces behind the masks are our very own employees! Employees were chosen for the video in a variety of ways including a few from our Alaska Flight Attendant Drill Team—who dance through the streets of Seattle for the Torchlight Parade and other events around the country to represent the company. Others were chosen based on workgroups, ability and willingness to dance, and leader nominations.

To prepare, our employees were given videos of the choreography in advance and asked to practice at home prior to arriving on set.

I’ve never danced before in my life,” said Michael, a ground service agent at Horizon Air. “I focused on working hard at rehearsal and doing my best to keep up. I kept practicing the moves in order to successfully pull this all off.”

The day prior to filming, employees did a full 8-hour dress rehearsal where the group perfected the moves with the choreographer.

“I’m thrilled to be a part of something so important to our industry and country right now. It sends a clear message of the safety measures we have in place and the seriousness of wearing a mask.” – Natalie

Filmed over two full days in our Boeing cabin trainer and the Alaska Maintenance Hangar in Seattle, employees did a phenomenal job showcasing our safety measures in a memorable way.

A production crew of approximately 40 people followed strict safety measures including everyone being COVID tested, masks had to be worn at all times and onsite COVID compliance officers made sure everyone was keeping safety top of mind.

From the director, to the choreography, the cameras, the music, makeup and hair artists and so on it was like being on the set of a movie,” said Natalie, a Horizon Air flight attendant in Seattle, who also starred in the video. “Everyday was filled with excitement and anticipation. It was very professional, well organized and definitely on my top 10 things in life that I have been a part of.”

Overall, employees worked together really well and continued practicing on the side during downtime.

It was such an honor to be part of this campaign,” said Orly, an Alaska flight attendant, who was in the video. “I have so much pride in this company and it was amazing to get to represent Alaska.”

Dianne McGinness from Alaska Airlines Communications team contributed to this article. Photos by Ingrid Barrentine.

A perfect match: Alaska’s elite flyers will receive matching tier status in oneworld when flying with a member airline

The good news keeps coming for our elite Mileage Plan members. Alaska and oneworld announced today that those flyers will receive matching oneworld tier status in the global alliance:

MVP Gold 75K = oneworld Emerald
MVP Gold = oneworld Sapphire
MVP = oneworld Ruby

Many of the benefits our elite flyers currently enjoy on Alaska with their status will seamlessly carry over to the oneworld tiers when they travel on any of the 13 global oneworld member airlines. This means they’ll be able to take advantage of a variety of privileges, including priority check-in, access to international first and business class lounges, preferred boarding, fast track through security, baggage benefits and more.

Alaska joins oneworld on March 31, 2021. Matching oneworld tier status for our elites happens automatically at that time.

For example, beginning March 31, an Alaska MVP Gold member will receive oneworld Sapphire status right away. If that traveler then takes a trip from San Francisco to Doha on Qatar Airways, they’ll have access to business class lounges, business class priority check-in and priority boarding, regardless of the class of service they’re flying in.

Our upcoming membership in oneworld opens up endless possibilities, especially for our elite Mileage Plan members,” said Ben Minicucci, Alaska’s president. “As the airline industry continues to recover, we expect an increasing number of our guests to look ahead to international travel once again. If you’ve worked hard to earn status with us, all that hard work will go even further with benefits in oneworld to make your journey even more enjoyable.”

Alaska will be the 14th full member of oneworld. The current 13 members of the alliance are: American Airlines; British Airways; Cathay Pacific; Finnair; Iberia; Japan Airlines; Malaysia Airlines; Qantas; Qatar Airways; Royal Air Maroc; Royal Jordanian; S7 Airlines and SriLankan Airlines. Fiji Airways is a oneworld connect partner. Prior to COVID-19, the alliance’s global network offered flights to more than 1,000 destinations in more than 170 countries and territories.

We are excited to announce the oneworld benefits that Alaska Airlines Mileage Plan customers can expect when Alaska joins the alliance next year – unlocking more benefits and destinations for the airline’s frequent flyers,” said oneworld CEO Rob Gurney. “With its strong network on the U.S. West Coast and award-winning customer service, Alaska’s membership will position oneworld to offer even more privileges and options to our member airlines and customers.”

Just last month, Alaska announced a new arrangement with American Airlines that will make it a more hassle-free, rewarding experience for elite guests from one airline to travel on the other, with new benefits rolling out during 2021.

As part of the enhancements, Alaska’s MVP Gold 75K, MVP Gold and MVP Mileage Plan members will have access to premium seating or receive upgrades when they book flights on American’s domestic and international routes. These elite perks are in addition to the benefits offered by Alaska’s upcoming membership in oneworld.

Alaska Airlines and United Way team up to brighten holidays with meals and ‘ugly’ sweaters

Photos by Ingrid Barrentine. 

Alaska’s holiday sweater is back! This year we are selling our sweaters for a good cause to provide holiday meals to those in need in our communities.

All proceeds from sales of our holiday sweaters will be donated to United Way’s Ride United Last-Mile Delivery initiative, which partners local United Ways with DoorDash and its “Dashers” (drivers) to deliver food from local food banks, food pantries and other distribution points to senior citizens, low income families and those who can’t leave home.

Since 2017, Alaska Airlines has spread holiday cheer by offering guests wearing any kind of holiday sweater priority boarding on National Ugly Sweater Day. Unfortunately, due to social distancing guidelines and new boarding processes, we will not be offering this one-day promotion. However, we invite guests to purchase their own Alaska Ugly Sweater and give back to the community at: companystore.alaskaair.com.

If our holiday sweaters run out, don’t worry, you can still support United Way by visiting their website.

We are grateful for this generous donation that will support our food relief efforts, particularly during the holiday season, when so many in our community are still struggling. This gift illustrates Alaska Airlines’ strong support for the community and for our long-standing partnership, as we try to meet the tough challenges caused by the pandemic,” said Gordon McHenry, Jr., United Way of King County president and CEO.

Alaska’s is helping provide meals to those in need of food and flexible earnings opportunities to DoorDasher’s Dashers in these unprecedented times.

Chief Football Officer Russell Wilson also joined in the effort with giving to United Way through his Why Not You Foundation.

I love to give back. And what’s better than giving back to our communities while dressed in Alaska Airlines’ famous holiday sweater?” Wilson said. “Together, let’s help out the United Way’s Ride United Last-Mile Delivery program and look fly while doing it.”

Don’t forget! When he scores, you score! The more touchdowns Russell Wilson makes, the more you save––up to 40%*. Learn more about our touchdown discount.

2020 holiday sweaters helped Alaska donate one million meals.

When the pandemic began impacting the U.S. earlier this year, we launched our #MillionMealsChallenge to give one million meals to food banks across the country.

Through this challenge we donated 1,394,214 meals to those in need. Besides our donation to United Way, we also donated food from our local kitchens to food banks, we matched our employees’ donations to local food banks and also supported through grants from the Alaska Airlines Foundation, an independent 501(c)(3) nonprofit arm of the airline.

We are so proud and beyond grateful to all of our guests, partners and employees who have helped us provide one million meals to communities and people we serve across the country,” said Joelle Nausin, community relations manager. “With the pandemic impacting so many people’s ability to get out and visit food banks, this effort is critical.”

Need another ornament for the tree? Snag our fun size holiday sweater!

Health experts weigh in on air travel, latest vaccines and ways to combat COVID-19

Alaska Airlines recently hosted a virtual conversation with some of the world’s leading COVID-19 experts from Fred Hutchinson Cancer Research Center and UW Medicine. Our goal was to share the latest vaccine research and vaccine developments, how to protect yourself and others during the pandemic and what we’re doing to keep guests safe when they travel.

Guests from across the country joined in and asked nearly 1,000 questions for the medical experts, which included topics like what the best kind of mask is to wear, and how long the virus lasts in your system and where we’re at with the latest vaccine.

Check out the full recap of the one-hour virtual event and responses to some of the top unanswered questions below.

Watch the full discussion

Rising to the Challenges of a Pandemic: A Conversation with Experts from Alaska Airlines, Fred Hutch, UW Medicine

The conversation was hosted by Luke Burbank of Live Wire and brought to you by Alaska Airlines.

Questions & Answers

Is air travel safe?

Yes. At Alaska, we believe air travel is safe. Recent studies have found airplanes are among the most low-risk indoor environments in the world. And with our Next-Level Care, Alaska Airlines is prepared to give you the safest, cleanest and most enjoyable travel experience from start to finish. Alaska’s Next-Level Care includes 100+ ways to maintain the highest standard of safety throughout your travels, including mask requirements, enhanced cleaning, hospital-grade high efficiency particulate air filters on board and no change fees.

Is Alaska Airlines considering requiring flyers to vaccinate before they fly?

No. Several recent scientific studies about air travel concluded that it is safe to fly by following a layered approach using masks, hand sanitizer and air filtration. With more than 100 safety protocols in place, including mandatory masks, enhanced cleaning between flights, HEPA air filtration and touch-free technology, we believe it’s safe to fly and will not require guests to vaccinate before they fly on Alaska Airlines at this time.

Is the air onboard filtered during boarding and deplaning and while the plane is taxing at an airport? What about during deicing?

The sophisticated air filtration system and HEPA filters on our aircraft are actively working during the boarding and deplaning process. During cold weather, when we need to deice the plane, the system exchanges air through our HEPA filters the entire time while also preventing deice fluid fumes from entering the aircraft.

Is the air you breathe on a plane the same air from takeoff to landing? No. Our aircraft exchange fresh air from outside and through hospital-grade HEPA filters every 2 to 3 minutes. The entire cabin air is completely refreshed about every 6 minutes. The filters onboard remove 99.9% of airborne contaminants. Read more about Alaska’s HEPA filtration process.

How effective are masks and social distancing? What types of masks are acceptable: disposable paper, cloth, home-made, nose closure or not (bendable wire)?

Masks are one of the most important ways we can protect ourselves and others from infection, which is why Alaska has its strict mask policy—no mask, no travel. Fred Hutch researcher Dr. Josh Schiffer’s work suggests that if both an infected and an uninfected person are wearing masks, the risk of transmission drops by 40% to 80%, depending on the effectiveness of the mask.

The CDC recommends that masks have two or more layers of breathable fabric that completely cover the nose and mouth and snugly fit around the sides of one’s face. The denser the weave of the fabric, the better, as these create a better filter for droplets and aerosols. Read more about Dr. Schiffer’s opinion in the New York Times.

How long is a person contagious before they test positive for the virus?

How soon after infection a person can test positive for the virus, and when they become contagious, depends on the initial amount of virus that triggered the infection.

Sophisticated models by researchers like Dr. Josh Schiffer at Fred Hutch show that people are most infectious from about two days before they start to show symptoms until a day or so after they show symptoms. That three- to four-day window is when people are most infectious and likely represent the earliest time point at which they would return a positive PCR sample.

How long does the antibody remain in your body? Would an antibody test today be able to tell if I had COVID-19 in March?

This is an open question that researchers are still investigating. While there have been anecdotes about re-infection, an outbreak at a Wisconsin summer school retreat provides a little more cause for optimism. Interestingly, the outbreak was seeded by one student who received a negative COVID-19 test one week before camp but tested positive shortly after arriving and developing symptoms. During the retreat, 118 of the 152 attendees tested positive or had COVID-19 symptoms. However, 24 of the 34 who did not contract the disease had previously been infected and recovered, suggesting some level of protection.

Researchers around the world, including Dr. Jesse Bloom at the Hutch, have been studying the persistence of antibodies over time following infection and will know more as more data becomes available.

When will we know more about the long-term impacts of COVID-19, especially its effects on blood clotting?

Given that COVID-19 emerged less than a year ago, scientists have made astounding progress understanding the disease. However, it’s too soon for us to fully understand the long-term impacts, even as we hear stories about long-haulers. A study by Fred Hutch’s Dr. Julie McElrath is following people after infection to learn more about long-term impacts and the factors that might predispose people to these effects.

When viruses or other pathogens mutate, do they generally become more or less virulent? And what about COVID in particular?

While it is true that some viruses mutate rapidly, making vaccines tricky, that does not appear to be the case for SARS-CoV-2, the virus that causes COVID-19. Since the start of the pandemic, Fred Hutch researcher Dr. Trevor Bedford has been tracking tiny changes to the virus’s genetic code (mutations) as it moves from person to person . Based on this tracking, we know that SARS-CoV-2 is not changing as rapidly as other viruses, including flu and HIV. Crucially, only one mutation that has emerged has successfully propagated, and it is located at a site in the genome where it is unlikely to interfere with antibodies the vaccine will produce. Read more about Dr. Bedford and his award-winning open-source software, Nextstrain, in Vanity Fair.

The virus’s history, of course, does not predict its future. Hutch researchers are cognizant that mutations could emerge that affect the region that vaccines target: the virus’s spike. With that in mind, Dr. Jesse Bloom has measured how virtually every possible mutation to the spike region would affect the virus’s ability to escape detection from vaccines and other antibody-based treatments without compromising its ability to infect cells. His work will inform future treatments and vaccines.

If a person has one type of COVID-19 vaccine, would it be okay to have a different type of COVID-19 vaccine later?

If different types of vaccines are found to have equivalent safety and efficacy profiles, this idea could be an intriguing one. Researchers would need to design studies carefully to determine the right order to ensure an optimal immunity boost. This will need careful study before researchers are able to recommend whether, and in what order, people should get two different vaccines.

Do the vaccines alter your own RNA?

The short answer is no: Messenger RNA (mRNA) is short-lived and cannot be incorporated into our genetic code. The first few vaccines that are likely to be approved — made by Pfizer, Moderna, AstraZeneca, and Janssen —use a few different mechanisms to deliver mRNA which elicits an immune reaction to fight the virus.

Are there any treatments that our doctors can easily prescribe that minimize the impact of the disease if we get Covid?

Currently, treatments such as remdesivir (an antiviral drug), dexamethasone (an anti-inflammatory), and monoclonal antibodies such as those given to President Trump (virus blocking and targeting) are being prescribed to people with severe disease, and they appear to have some effect. There is, however, a need for treatments that can be prescribed earlier in the course of the disease, and there is no proof that the same treatments will work then. To expand the treatments available for patients, Fred Hutch launched the COVID-19 Clinical Research Center, the nation’s first freestanding facility dedicated to studying early coronavirus interventions. The goal with these treatments is to interrupt the disease early, reducing the severity and preventing hospitalization. We are currently enrolling patients for several clinical trials of promising therapies.

Would volunteering for the vaccine trial require a drive to Seattle?

No. You can learn more about the vaccine trials at preventcovid.org.

I assume mRNA vaccine will translate spike proteins in cells throughout the body, not just the lungs. What danger is there of triggering an unexpected cytokine/inflammation response?

All vaccines go through three phases of human testing before being approved by the FDA and distributed to the public.

  • Phase 1 clinical trials show if a vaccine is safe in humans and measure how the immune system responds to it.
  • Phase 2 trials enroll hundreds of volunteers and show whether the biological signals of effectiveness show up in those assigned randomly to a vaccine instead of a placebo.
  • Phase 3 trials enroll large numbers of people — 30,000 and 60,000 in the U.S. and worldwide — to prove that the vaccine reduces the risk of infection or serious illness to protect individuals and communities from COVID-19.

Data from these studies are assessed by an independent Data Safety and Monitoring Board to confirm the safety of the vaccines. If volunteers experience serious health problems, researchers investigate to determine whether they were caused by the vaccine. If these vaccines trigger an adverse response in any way, these trials will catch them and pause, as they did with AstraZeneca and Janssen, to determine if they were caused by the vaccine.

Meet the panel:

Josh Nice is the Director of Quality Assurance at Alaska Airlines. With more than 25 years of experience in roles managing safety training and compliance, Josh is a member of the Alaska Airlines COVID-19 Safety Team that is responsible for identifying and reducing the risks related to COVID-19 across our operation, both for guests and Alaska employees. He also leads the effort to audit COVID-19 safety measures at airports and Alaska’s corporate workspace.

Dr. Michele Andrasik is one of the directors of the Hutch-based HIV Vaccine Trials Network where she focuses on HIV prevention and social and structural factors that cause health inequities. She is drawing on her expertise to ensure that communities of color who are hardest hit by the coronavirus are adequately represented in vaccine trials hosted by the Coronavirus Prevention Network.

Dr. Keith Jerome is a virologist at Fred Hutch and director of the University of Washington’s Molecular Virology Laboratory. Thanks to his team’s quick work to develop a test for COVID-19, the Virology Lab at the UW School of Medicine which has done more than a million COVID-19 tests since early March. His group continues to improve testing, including developing rapid point-of-care tests.

Dr. John Lynch is an associate professor of medicine at the University of Washington School of Medicine and an associate medical director at Harborview Medical Center. Dr. Lynch oversees the hospital’s Infection Prevention & Control, Employee Health and Sepsis Programs and is currently leading the clinical team for UW Medicine’s COVID-19 Emergency Operations Center. His focus is on the prevention of infections within healthcare settings.

Emcee, Luke Burbank is an American radio host and podcaster who hosts the Portland, Oregon-based syndicated variety show Live Wire Radio and the Seattle-based former radio program and current podcast Too Beautiful to Live.

Spot the scammers: Alaska Airlines doesn’t charge change fees

Our guests can enjoy total peace of mind when their travel plans change, as we’ve eliminated change fees. Unfortunately, some third party “travel” websites are not offering the same friendly service—instead they’re taking advantage of travelers.

We’re here to help everyone enjoy travel and hopefully the following information will help our guests avoid getting scammed.

Here’s what can happen:

Scam travel websites pay to show up when you search “Alaska Airlines”

The most common way scams occur is a scamming site will pay internet search engines to have their website appear in the top search results. So when someone goes to search “Alaska Airlines,” one or more of these websites could pop up.

The safest way to book or manage travel is by using alaskaair.com or a trusted travel agency. Alaska partners with reputable and legitimate travel agencies and booking tools, such as Expedia, Priceline, Google Flights, Kayak and others. To guests considering not using our website, we recommend doing some research to make sure the website or tool you use is legitimate. Trusted websites should properly disclose if they plan to charge any fee(s) and label them as their own fees — versus labeling them as Alaska’s fees. Learn more about our change fee policy.

Book or Manage Travel on Alaska Airlines Website

Scammers will use Alaska logos or pose as Alaska travel agents.

Scamming websites will often use Alaska’s logo without permission and offer extraordinarily low (and often fake) Alaska fares. If a deal seems too good to be true and can’t be replicated by booking directly on our website or with a reputable travel agency, it’s probably a scam.

Some sites also mislead callers by posing as actual Alaska Airlines Reservation agents—but unless the caller ID is 1 (800) 252-7522 or 1-800-ALASKAAIR you are NOT actually speaking with one of our agents. For assistance with all things related to Alaska Airlines reservations, baggage, cargo, flying with pets or Mileage Plan and more please visit our official help center at alaskaair.com/content/about-us/help-contact.

Alaska Airlines Trusted Help Center

We never ask for guests’ personal information (such as password credentials).

If a guest desires to make a change/cancellation/booking but ends up speaking with a scammer, the guest will likely be asked to share their personal and payment information — like their Alaska Account email + password, credit or debit card number associated with their account — and will ultimately be charged an inflated fee for the purported “service.”

Even worse, the scammer could change the email linked to the guest’s Alaska Airlines account and continue to use their account/saved payment for travel without the guest ever knowing—unless they closely watch their bank statements every month.

In some cases, the scammer does complete the transaction on the guest’s behalf (using our website or calling our Reservations center by posing as the guest) but keeps any refund or credit that is due back to the guest.

In other cases, the scammer does nothing for the guest and simply keeps the guest’s money. We’ve even heard of cases in which the scammer sends the guest a fake confirmation email, so the guest believes their transaction has actually been completed. If a guest used alaskaair.com, they should see any change processed by Alaska Airlines in their Alaska account by clicking “manage.”

If you’ve been scammed, take action.

We encourage anyone who believes they’ve been a victim of scamming travel sites to contact their bank to dispute the charges and take steps to protect their identity (such as alerting credit reporting agencies, and monitoring their accounts for unusual activity), and report the incident to the U.S. Federal Trade Commission (FTC).

The simplest way to avoid scams.

The simplest way to avoid these scams is to work directly with us by visiting the Alaska Airlines website at alaskaair.com or calling our Reservations center at 1-800-252-7522, or a trusted travel agency or booking tool like those mentioned above.

If you’ve experienced fraud, report it.

Alaska employees share the importance of Native culture

While November serves as a time for giving and spending quality time with loved ones, it also serves as an opportunity to reflect on the contributions that Indigenous people have made to our country and communities.

Our airline’s roots run deep in the state of Alaska. For more than 88 years, we’ve been a lifeline for many Alaska Natives by flying necessary essentials for their everyday life. We value this relationship and would also like to honor all diverse Native communities in which we serve and fly within North America, Costa Rica and Mexico.

To celebrate this month, our employees shared how they connect with their Native heritage and their thoughts on what they would like people to know about their culture:

With heart and Steilacoom spirit

Robyn D.

Anchorage-based Alaska inflight supervisor Robyn D. says with her connection to the Steilacoom Indian Tribe, it felt natural to join Alaska’s Native Employee Network (NEN) 14 years ago, of which she has been chair of since 2017. NEN is Alaska’s business resource group filled with passion for uplifting Alaska Native and Native American employees.

Robyn at the Sobriety Celebration in Eyak, Alaska with Yakutat Native dancer.

“For me, Native American Heritage Month isn’t a specific month to be recognized but is a culture that fills my heart and spirit daily. I am proud to be enrolled as a tribal citizen in the Steilacoom Indian Tribe. Our Culture Center and Museum is located in Steilacoom, WA, and I briefly sat on the council until relocating to Anchorage. I still love attending tribal gatherings and have wonderful memories watching my uncle Adam cook salmon on cedar planks in front of an open fire and learning how to basket weave from my uncle Les.”

Uvna Agaa Qikiqtagrumi (I’m Agaa, I’m from Kotzebue.)

Kotzebue is a small town located thirty-three miles above the Arctic Circle. At the airport there, Alaska Customer Service Agent Chloe N. has made it a point to share one Inupiaq “word of the day” in her training classes.

Chloe teaching an Inupiaq word of the day, source instagram.

She says in English her name is Chloe, but “Agaa” is her Yupik name. Chloe was named after her great uncle Agaa, who is from Kotlik, originally from St. Mary’s, Alaska.

“Every morning, I’d share a lesson on an Inupiaq word, how to pronounce it, what it means and then quizzed the class on the word from the previous day. Of course, I started with ‘tiNmisuun,’ which means ‘airplane.’ My teammates loved learning Inupiaq, and it made me feel proud to share my heritage with them.”

The importance of history and the resurgence of Native pride

Juneau, Alaska ramp service agent Jerry A. is of Tlingit heritage; a tribe that stretches throughout the southeast panhandle of Alaska into British Columbia, as well as the Yukon Territory and Skokomish Coastal Salish tribes in Washington state. He says he is half Alaska Native from his mom’s side, and half Native American from his dad’s side.

“I recognize Native American Heritage Month as a special time because there is a variety of community education work that comes from a wide range of diverse tribes and organizations, which for me, is the Sealaska Heritage Institute. They have been sharing information throughout the month via their YouTube page and other social media channels,” said Jerry.

Jerry A.

One thing the average person may not be aware of he says, unfortunately, is the generational trauma that has trickled down, influencing some Native families and individuals, with missed opportunities to learn, embrace and celebrate their culture out of fear or shame. This has led to the endangerment of Native history and language. Fortunately, there has been a resurgence in the last several years to educate those willing to learn with an emphasis on teaching children. For example, before the pandemic, there were elementary school classes that integrated the Tlingit language into the learning curriculum. “I’m looking forward to the work resuming to help reignite our Native pride,” he says.

Family, feasts and feelings of fulfillment

Melissa K.

Anchorage-based Alaska Flight Attendant Melissa K. says she feels it’s important for people, especially Alaska employees, to learn more about Native culture; as a half-Inupiaq person whose mother is from King Island and great grandfather was the chief there, she has great pride in her ancestry. King Island, located in the middle of the Bering Sea, is no longer inhabited. Once a thriving community before being overtaken with tuberculosis, the people migrated to Nome, Alaska and other villages in 1959.

“We are resilient and resourceful. Subsistence and sustainability are still a big thing in Alaska; everything we hunt, we eat. We use every part of the animal, and we fill our freezers in the winter,” said Melissa. “When I visit home, I connect with my culture and my family with a Native feast.”

Melissa’s grandmother and her cousin traveling on Alaska with the King Island dancers who traveled all over the country in the 1960’s thru the 1970’s.

Proud family history and dreams of flying come true

Jay W.

While Portland-based Captain Jay W. spends the bulk of his adult life in Washington state, he hopes to share Native traditions his mom and family taught him with his children, like berry picking in Nome, Alaska.

“The Native experience for me involves respect for the land, resources and elders and the ability to share that with future generations,” said Jay. “Summers in Nome were very busy, as it included a subsistence lifestyle of gathering food for the frozen winter months, much like our ancestors did. In the summer months, we traveled to a fish camp called Nook and would stay there for weeks. When not catching and drying fish, we would spend time in the tundra picking berries and greens. Most of the food would be stored for wintertime.”

Jay as a small boy with his mom in the tundra in Nome, looking for berries to pick.

Native traditions, and the importance of honoring language

Sherri (left) and her eldest daughter (right) wearing their yin/yang bidzaaghoolaanh, a traditional piece of clothing worn during memorial potlatches (ceremony) at the Alaska Federation of Natives Convention in Anchorage.

Growing up fishing, hunting and gathering in Koyukuk, Alaska to live a subsistence lifestyle, Seattle-based Alaska Flight Attendant Sherri K. says her grandmother also taught her to sew/ knit and the importance of language.

“What I would like for people to know about my culture is that there is a lot of non-verbal communication in the Native communities that non-Natives are not familiar with. It is often misunderstood as being ignored or non-responsive,” said Sherri. “I also feel that it’s essential for us – especially as employees – to learn the proper pronunciation of Alaska places and landmarks by asking Alaska Natives or doing an online search for Native Alaska pronunciations. Taking the time to try and get it right is an important part of respecting our culture and the residents born and raised in these communities.”

Sherri wearing the first dress that she made as the first Athabascan Woman featured in a calendar of Native American Women. The dress would later be worn by her daughters when they graduated high school.

Alaska Airlines Native Employee Network

At Alaska, our Native Employee Network (NEN) business resource group provides social and networking opportunities for our Alaska Native and Native American employees so they feel committed and connected to their workplace. In addition to supporting Alaska and Horizon’s commitment to attracting and retaining Alaska Native and Native American employees and customers, NEN works with our company to continue being a neighborhood partner by volunteering in the communities we serve.

Shanyn Wright conducted interviews and contributed to this story. Shanyn is a West Coast nomad, having bounced around from Hawai’i to California and now, Washington. No matter where she goes, Shanyn tries to spread the Aloha spirit by sharing culture and is a multimedia communications specialist at Alaska Airlines and member of Alaska’s Pacific Islander Alliance Business Resource Group.

You’ve got mail: Alaska Airlines sends flight carrying nearly 30,000 lbs of cargo on passenger jet

Last week, Alaska Airlines operated its first flight with a cabin full of mail instead of passengers. Since reducing our flying due to the coronavirus, we’ve been looking at other ways to utilize passenger aircraft to carry essential goods to people and businesses who need it most.

The first revenue cargo flight, on a classic 737-900, carrying mail and freight was a success. It flew from Seattle to Southeast Alaska.

This mail-illion dollar idea and FAA-approved-design allows cargo to use all available space on the main deck for essential goods like mail, medical equipment, e-commerce packages and other freight.

Each one of these flights can carry close to 30,000 pounds of cargo, including belly capacity where luggage is typically stored.

Trying to pull off a passenger-to-freighter operation is relatively new. No other known carriers in the country are doing anything similar on domestic flights, with cargo on seats. After months of planning, we worked with HAECO, one of the world’s leading independent aircraft engineering and maintenance groups, to be their first launch customer in North America.

“Our teams have been working since the pandemic hit to identify the safest and most effective processes to increase our cargo capacity,” said Torque Zubeck, managing director of cargo. “HAECO’s design will allow us to maximize the available space, increase our cargo capacity and protect the supply chain by connecting critical cargo to the communities we serve during this public health crisis.”

How does it work?

First, the cargo container bags are installed on the passenger rows by the maintenance team, a process that can take six to eight hours.

Each container bag is limited to 110 pounds of mail to meet FAA requirements, and once fitted, the main deck will carry an additional 13,500 pounds of cargo on top of what a passenger-only cargo flight can carry. Our seats did not require any modifications to install the containers, the existing seat belts are used to secure the bag.

Once the containers are installed and safely secured, the cargo flight is equipped for its scheduled route. The crew for these cargo flights will consist of two pilots and cargo load agents. The cargo load agents will be seated in the jumpseat during the flight and provide oversight of loading, ensure proper tagging and cargo integrity. They’ll also provide fire suppression if required and will make sure cargo is safe and secure within the in-seat package stowage system.

Over 100,000 pounds of mail to Alaska are expected daily this winter.

What happens next? Although we have just one cargo aircraft fitted with the in-seat solution, we’re planning to continue flying it in the state of Alaska to help with the holiday rush. The passenger aircraft will operate alongside our 3 freighters to supplement heavy holiday demands, which will help to free up space for cargo that truly needs the freighter.

Depending on its continued success, Alaska hopes to expand the cargo container solution to other 737-900 aircraft throughout the rest of the winter. The extra capacity could allow us to bring 100,000 pounds of additional e-commerce into Southeast Alaska.

Alaska prepares for the Boeing 737 MAX to safely join our fleet with first passenger flights expected in March

This March, Alaska Airlines is scheduled to start welcoming guests on our first Boeing 737 MAX aircraft. We currently don’t have a MAX in our fleet. We expect delivery of the first plane in January, followed by several more throughout 2021.

On Nov. 18, the Federal Aviation Administration (FAA) certified the MAX, giving the approval to all airlines to begin the process of bringing the aircraft back into service. Our guests will only fly on a MAX aircraft after we’ve tested and verified all required and necessary processes to prepare the aircraft for passenger service.

We have high expectations and confidence that Boeing has made the required changes and necessary improvements to the MAX. With these enhancements and the FAA’s thorough inspection processes, this aircraft will meet the high safety standards we expect.

For us, safety is always priority number one. If an aircraft is not safe, we won’t fly it.

“As a safety professional with decades of experience, including many years with the FAA, I’ve had the opportunity to stay very close to the FAA and Boeing through the grounding and recertification of the 737 MAX,” said Max Tidwell, Alaska’s vice president of safety and security. “I’m very confident with all the steps the FAA and Boeing have taken and the steps we’re taking at Alaska to prepare us to safely bring this aircraft into our fleet.”

One of Alaska’s 737-9 MAX at Boeing Field in Seattle.

Once our first MAX is delivered, we’ll begin two months of testing and verifying all the necessary processes to prepare the aircraft for passenger service, which is scheduled to begin in March. Our teams will put the plane through its paces, which includes flying it more than 19,000 miles and over 50 flight hours all over the country, including Alaska and Hawaii.

In the coming weeks, our pilots will also begin the required eight hours of flight simulator and computer-based training that focuses on the operation of the MAX. Our pilot training program for the MAX is more extensive than what’s required by the FAA. All of our maintenance technicians undergo a minimum 40 hours of training on the variations between the MAX and our existing 737 NG fleet, with certain technicians receiving additional specialized training.

Learn more about our dedication to safety and our training programs for the MAX at alaskaair.com/737MAX.

Alaska Airlines is planting a tree for every flight to the Hawaiian Islands—and we invite you to Malama Hawaii with us

In the spirit of giving back as Hawaii tourism recovers, Alaska Airlines will plant one tree for every flight we fly to the Hawaiian Islands from now through the end of the year, in support of Malama Hawaii. Malama means to “take care,” and as visitors return to Hawaii, the Islands are asking travelers to be respectful of Hawaii’s beauty and leave with a better understanding of what it means to care for the earth and each other.

Whether you plan to work from Hawaii or are planning a future trip to the islands, we’re encouraging our guests to experience the Islands on a deeper level with a greater emphasis on connecting with the community, culture and to leave Hawaii better than when they arrived — and help preserve it for the future. Now through the end of 2020, Alaska will plant nearly 900 trees, in partnership with the Hawaiian Legacy Reforestation Initiative. We invite our guests to join us in support of Malama Hawaii by sponsoring their very own Alaska Airlines Legacy Tree or participating in another volunteer activity during their visit.

The trees will be planted with the Hawaiian Legacy Reforestation Initiative (HLRI) at Gunstock Ranch, located on the island of Oahu — the same location where our President Ben Minicucci planted a tree with other Alaska employees during a recent visit to Hawaii.

Why trees? Trees produce oxygen for the environment while improving our air, land, and water quality. According to HLRI, when you plant a native endemic tree, like the Milo tree, it helps to reforest lands in Hawaii that have been decimated by livestock and commercialization. Native Hawaiian birds, insects and wildlife also benefit from these forests, as well as the environment and lands that are passed on to the next generation.

“Travel has fundamentally changed, and travelers have become aware of their personal impact on the places they visit now more than ever,” said Jeffrey Dunster, Hawaiian Legacy Reforestation Initiative’s co-founder and executive director. “By planting an Alaska Airlines Legacy Tree and helping to offset your carbon footprint during your stay in Hawaii, you’ll be making a difference for our island home — and the only footprint you’ll leave behind will be left in the sand of our beautiful beaches.”

While visiting Hawaii might look and feel different these days, visitors can count on strengthening their connection to the Islands by experiencing its natural beauty and learning from its residents — all while helping regenerate the destination.

“As we welcome visitors back to Hawaii, we want to support awareness of mindful travel to the Islands—both in the air and on the ground,” said Daniel Chun, Alaska’s director of sales, community and public relations for Hawaii, who is also a Hawaii Tourism Authority board member. “Alaska has always taken great pride in being responsible stewards of the places we fly, and we hope our guests take pride in this, too. We’re excited to support Malama Hawaii, as it provides a way for our guests to partner with local residents and organizations to help strengthen the communities they visit.”

When you’re ready to explore, rejuvenate and reconnect, Hawaii is waiting for you and offers plenty of opportunities to not only visit, but to give back to Hawaii.

Book a stay that really stays with you at alaskaair.com.

COVID testing for Alaska flyers.

We’re helping our guests travel to destinations that require a negative COVID-19 test result. Hawaii’s pre-travel testing program allows anyone entering the state who tests negative for COVID-19 in advance to proceed without the current 14-day mandatory quarantine. Learn more.

We’re partnering with multiple testing providers such as Carbon Health, Bartell Drugs and Costco to offer COVID-19 testing — available by appointment in-person, at-home, or drive-thru. More details.

Related:

Alaska Airlines flag flies atop Space Needle to remind hometown we’re here when they’re ready to fly

If you were flying above or driving through downtown Seattle earlier this week, you may have spotted a familiar logo flying above one of the Pacific Northwest’s most iconic landmarks.

The Space Needle is not only one of our neighbors, but a symbol of Seattle. We couldn’t imagine a better place for us to honor our employees and recognize them for all their hard work during this challenging year.

On Tuesday, our team helped raise our tail atop the Space Needle. Alaska Flight attendant Hampton Isom, who took part in the event said “Being able to participate in something like this with other employees is so gratifying. I never thought I would have an experience like this – it’s just fantastic.”

Alaska software engineer Denny Tran shared similar sentiment. “It’s definitely really cool – it’s a once in a lifetime experience. I am really glad I was able to do this,” Tran said.

Not only was the flag raising meant to celebrate our employees, but we also hope it reminds our hometown guests, friends and family that we aren’t going anywhere.

“I hope guests see these images as a reinforcement of our commitment to Seattle,” said Alaska President Ben Minicucci who was also present for the flag raising. “We are proud to be a member of this community, and we want every single person in Seattle to know that Alaska is here for them when they’re ready to fly again.”

Raising the flag was just the kickoff to a new partnership between our two iconic Pacific Northwest companies. Over the next year, the Space Needle will offer our elites and credit card holders exclusive benefits and more. Stay tuned for more details as we roll out this exciting partnership!

The flag, which is 35 ft wide X 25 ft tall, will be finding a new home in one of our office buildings near Sea-Tac to help continue to celebrate our amazing employees and our pride in our Seattle hometown.

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