Eight Named Customer Service Legends at Alaska Airlines

Alaska Airlines has presented eight employees with its highest honor, the Customer Service Legend Award.

"These Customer Service Legends are shining examples of what sets Alaska Airlines apart from the rest of the industry — our people and the unique relationship they have with our customers," said Bill Ayer, Alaska Airlines’ president and CEO.

The employees, who were nominated for the award by their peers, personify the airline’s values of spirit, resourcefulness, integrity, professionalism and caring. Together, the veteran employees have a combined 219 years with the airline.

The 2008 awards were presented to Jimmy Alford, Seattle-based flight attendant; David Lawrence, Seattle-based 737-400 captain; Michelle Masters, customer service agent trainer in Anchorage, Alaska; Mike Norum, lead ramp service agent in Fairbanks, Alaska; Lyle "Bob" Schroeder, line aircraft technician in Orange County, Calif.; Jan Stork, Seattle reservations agent; Vicky Sullivan, Seattle-based inflight field support supervisor; and Ron Suttell, director of project management in Seattle.

The recipients are among 183 Alaska employees named Customer Service Legends since the awards were introduced in 1991. The airline employs over 10,000.

Alaska Airlines and its sister carrier Horizon Air together serve 93 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico. For reservations, visit alaskaair.com. For more news and information, visit the Alaska Airlines/Horizon Air Newsroom at alaskaair.com/newsroom.

First Call Analyst:
FCMN Contact: barb.johnson@alaskaair.com

SOURCE: Alaska Airlines