Alaska Airlines Names New Leaders in Customer Service Division

Alaska Airlines today announced two leadership appointments in its customer service division.

The airline named Ben Minicucci staff vice president of customer service — airports/operational support. Since joining Alaska in 2004, Minicucci has served as staff vice president of maintenance and engineering, responsible for line maintenance and vendor oversight for contract maintenance. In his new role, he will lead the customer service division’s vendor oversight program and oversee staff planning, training, and policies and procedures.

"We are thrilled to bring someone of Ben’s caliber to this high-profile customer service role," said Jeff Butler, Alaska’s vice president of customer service — airports. "Ben led an exemplary vendor oversight program in maintenance and engineering, and we look forward to bringing his expertise to customer service."

Before joining Alaska, Minicucci served in senior management roles in maintenance and engineering at Air Canada. He spent 14 years in the Canadian Air Force and holds a master’s degree in mechanical engineering from the Royal Military College of Canada.

Alaska also announced the promotion of Sandy Stelling to managing director of product development. Stelling previously served as Alaska’s director of operations strategy and support. In her new role, Stelling will lead technology-based projects designed to improve customer service at airports.

"Sandy’s passion for process improvement will be a driving force as Alaska deploys new airport technologies to improve the customer experience," said Butler. "We are pleased to welcome someone with Sandy’s project management expertise and commitment to customers."

Stelling joined Alaska in 1999 as an information technology project manager and previously served as a systems and project engineer for The Boeing Co. She holds a bachelor’s degree in mechanical engineering from Lehigh University.

Alaska Airlines and its sister carrier, Horizon Air, serve 92 cities through an expansive network in Alaska, the Lower 48, Canada and Mexico. This year Alaska Airlines celebrates its 75th anniversary, marking the airline’s growth from a single-aircraft operation in 1932 to one of the largest U.S. carriers. For reservations, visit alaskaair.com. For more news and information, visit the Alaska Airlines/Horizon Air Newsroom at alaskaair.com/newsroom.

First Call Analyst:
FCMN Contact: maria.koenig@alaskaair.com

SOURCE: Alaska Airlines