Alaska Airlines commits to becoming the most accessible and inclusive airline for everyone 

October marks National Disability Employment Awareness Month and at Alaska, a diverse workforce that includes representation of people with disabilities makes our airline stronger, better and a place where every person knows they belong and are accepted. 

This month, we also celebrate the 35th anniversary of the Air Carrier Access Act (ACAA)—one of the two most important disability rights laws in our country.  

It’s really important that we hire the best people here at Alaska Airlines and we’re great at doing that,” said Ray Prentice, director of customer advocacy. “We need people that think differently, that view the world differently and that totally includes individuals with disabilities.” 

In recognition of these two big moments, our business resource group, ACCESS, and leaders across our company are supporting our commitment to accessibility as part of Alaska’s diversity, equity and inclusion goals to be the most accessible and inclusive airline in the world for our current and future employees and guests. 

We recognize diversity, equity and inclusion includes people with disabilities. 

We recognize that our diversity and inclusion efforts MUST include people with disabilities to positively impact the lives of ALL our employees and guests. And we are thankful to disability organizations across our network that help us on our journey. 

“We’ve come a long way in terms of helping our employees and customers with disabilities, but we didn’t do that alone. We rely heavily on our disability partnerships to let us know where we need to go to improve,” said Prentice. 

We listen to our employees and guests. 

We are committed to providing an environment where our employees can perform at their best, and where our guests experience truly remarkable and inclusive travel experiences.   We will hold ourselves accountable to continual improvement with help from: our leadership team, guests, employees, Business Resource Groups, disability organizations, and disability advisory boards. 

We will ensure accessibility is integrated into everything we do.  

This includes how we sell and market our products, recruit, hire and retain employees, enhance current and build new facilities, and serve our guests.  We will break down barriers by seeking innovative and creative solutions using tools and technology.