Comments

1. 

   I have been extremely disappointed in the Alaska lounges recently. We have been Boardroom members for many years. Lately it seems as though there is a limited amount of food and can hardly find a seat to sit in. Last few times in Seattle they were out of soup and salad. We also used to know many of the employees and now we know hardly any of the new ones. It’s just not the same!!

2. 

   I was totally taken back to see digiplayers were removed from flights. I flew 1st class on Nov 6 from Atlanta to Seattle and was informed digiplayers had been discontinued except on East Coast flights. When I informed the flight attendant that Atlanta was on the East Coast, she told me it wasn’t. She said I could use the Gogo Entertainment App, though was down so it was not up and running for this flight. I was disappoint that neither I or other MVP Gold members were informed of this change

   1. 

      That sounds like a frustrating experience, Carol. Our inflight entertainment tablets are available, in all cabins, on most coast-to-coast and Hawaii flights. You are also welcome to bring your own device.

3. 

   Would love to access the alaska lounge and purchase a membership but it would be absolutely pointless as they are closed whenever i need a place to relax in seatac..i would buy a membership if they were not closed everytime i have a night layover..why does everything in seatac close at 11pm? it is the most inconvenient airport. i hope with the new lounge it will have new operating hours!! : )

4. 

   Lovely that The Lower 48 will be so galantly treated. Meanwhile on any given night the Anchorage Alaska Lounge is packed in the middle of the night, the time most flights run in and out, with barely a chair, let alone a cushioned one. At least the self-serve pancake machine usually works, and often there is butter. Aleut Aleyeska!

5. 

   i hope they can make that schedule of “first half of 2019” so i can check it out when i roll though SEA in July. I am most excited about the views from the lounge. Delta’s lounge offers pretty awesome views, pretty awesome if Alaska can top that.

6. 

   The meal choices on the flights are very poor and the quality at times is marginal. Also, in the lounges, wish there were similar options without having to pay an additional $8.00. Other lounges seen to offer more choices without charging an additional fee. The lounge is an expensive option and other than a place to relax has minimal benefits given the expense of the annual fee. I am a loyal Alaska flier since 1989 and truly appreciate Alaska airlines but it seems like the lounge offerings and food on the plane could be much better.

   1. 

      I agree. I am new to the Alaska Lounge but was disappointed in their limited offerings. My husband and I visited an Iceland Air Lounge and it was spectacular. Night and day comparison.
      Now to charge an additional fee. Unfortunately I will not be recommending the Alaska Airlines Lounge.

7. 

   I am disappointed and disgusted by the unsanitary way the Alaska Boardroom lounges are now offering food and condiments in bulk. As a frequent traveler and Gold MVP member I try to reduce exposure to cross contamination and illness when traveling so I stay well. I loved that you serve trusted brands and delivered them in individually wrapped/portion control options where I could be most assured someone had not dipped a serving utensil into something else, touched with their hands or recently witness licked the knife and put back in the food-Yuck!. Unfortunately, I took the 3 year membership renewal options this last time. Please, I beg you go back to what you were doing before, what you are doing not is not an elevation of service, but a step backwards.

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