Alaska Airlines ranks No. 1 for third year in a row in The Wall Street Journal’s annual ‘Airline Scorecard’

A brand-new Alaska Airlines Boeing 737-900ER takes off at Boeing Field. Photo by Marian Lockhart/The Boeing Co.

Alaska Airlines is the best in the business, according to The Wall Street Journal’s 2015 Airline Scorecard.

For the third year in a row, Alaska ranks No. 1 among the nine largest carriers in the United States.

Alaska Airlines is best for on-time arrivals, fewest extreme delays, fewest 2-hour tarmac delays, and fewest complaints, according to the scorecard that ranks airline performance on measures important to travelers.

Alaska has been the No. 1 or No. 2 airline every year for the past six years, including the top spot in four of the past five years.

“We have done remarkably well over a long period of time, and that’s not by chance,” said Alaska Airlines Chief Operating Officer Ben Minicucci. “Our consistent excellence is a direct result of the commitment and dedication of our 15,000 Alaska and Horizon employees. Their work makes a difference every day for our customers – we’re safe, we’re on time, we’re taking care of people – and now that work is being recognized at the highest levels of our industry.”

Data for the scorecard came from GEE Operations Solutions, FlightStats and the U.S. Dept. of Transportation.

Read the full Wall Street Journal article online here. (You will need an online subscription).


  1. Alaska Airlines is the best of the best. As a proud million miler and 75K Gold member, I am proud to see how well Alaska Airlines continues to do in this marketplace. Without a question, Alaska provides excellence in everything they do—from the moment you book your flight until the moment you retrieve your bags. This is a very, very special airline. Congratulations to Alaska’s 15,000 employees who exemplify the best in the industry. A job well done.

  2. Alaska has one of the best Mileage Plan Programs, Being MVP Gold is awesome. Alaska has some of the best employee’s on the planet, sure you get a cranky one from time to time but it’s rare..

  3. That’s not at all surprising. Alaska is the airline we fly unless there is no other choice. Now that Alaska goes to most of the places we like to go, there is little reason to get on another airline unless we are going out of the country.

  4. Very well deserved. Bravo AK Air! Cannot wait to fly with you next month 🙂 Congratulations.

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