Company News

Samsung Galaxy Note7 banned from all U.S. flights

In a statement today, the Federal Aviation Administration, the U.S. Department of Transportation and the Pipeline and Hazardous Materials Safety Administration issued an emergency order banning all Samsung Galaxy Note7 devices from flying onboard any aircraft. The ban will be effective beginning Oct. 15 at 9 a.m. Pacific time for all airlines, including Alaska. Note7s…

fire safety containment bags

Fire safety is top of mind at Alaska Airlines

Earlier this year, Alaska Airlines and Horizon Air outfitted their entire fleets with new fire containment bags specially designed to reduce the danger of mid-flight lithium-ion battery fires. “When it comes to safety on board our aircraft, we need to act quickly,” said Tom Nunn, vice president safety for Alaska Airlines, estimating that it took…

Alaska Airlines wins Freedom Award from Department of Defense

Just in time for Independence Day, Alaska Airlines has won the 2016 Freedom Award. The honor was announced today by Secretary of Defense Ash Carter. The Secretary of Defense Employer Support Freedom Award is the highest recognition given to employers by the U.S. government for their support of National Guard and Reserve members. Only 15 companies…

Customer Q&A on Alaska Airlines and Virgin America merger

On April 4, 2016, Alaska Airlines and Virgin America announced their intention to merge, forming the West Coast’s premier airline. Since the announcement, many customers have had questions about the future of the Alaska Airlines and Virgin America brands. In her 14 months with the company, Alaska’s vice president of marketing Sangita Woerner has overseen…

Always innovating: Alaska testing electronic bag tags

Travel can be a hassle. Nobody knows that better than the members of CX Labs, Alaska Airlines’ customer research and development team, who spend their days at the airport looking for travelers’ pain points and brainstorming ways to soothe them. Since the department’s creation in 2013, the team has tested all kinds of new products…